Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Ewald's Venus Ford, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEwald's Venus Ford, LLC

            New Car Dealers

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Ewald's Venus Ford, LLC offers sales, service, parts, and body shop for new and used automobiles.

            Business Details

            BBB File Opened:
            1/18/2007
            Years in Business:
            19
            Business Started:
            8/20/2004
            Business Started Locally:
            8/20/2004
            Business Incorporated:
            8/20/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Tom Ewald, Vice President
            • Christine Elliker
            • Brian Ewald, General Manager
            • Craig Ewald, President
            Contact Information

            Principal

            • Brian Ewald, General Manager

            Customer Contact

            • Tom Ewald, Vice President
            • Christine Elliker
            • Brian Ewald, General Manager
            • Craig Ewald, President
            Additional Contact Information

            Fax Numbers

            • (414) 294-0392
              Primary Fax

            Phone Numbers

            Website Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In March of this year my car was experiencing a coolant leak. I took the vehicle to a local **** dealership and asked for a diagnostic. My vehicle was operable when I dropped it off. On 03/15/2023 a service tech by the name of ***********************'m assuming his identifying number is **** supposedly diagnosed it. He said my vehicle had a cylinder head issue but couldn't describe what the exact issue was and where the leak was coming from. He just quoted me $6,576.34 to repair. He said he wouldn't know what the exact issue was until the part was removed from my car. I declined the service as he didnt seem to be very knowledgeable. That same day I went to **** to pick up my vehicle but my car was no longer operable. The car was disabled and it had a stop safety message on the dashboard. The technician's lack of properly handling my vehicle caused my vehicle to be disabled. He misdiagnosed and then disabled it. I had to pay a tow truck a fee of $105.50 to tow it. I called **** to get more info as to why my car was in limp mode and why no one could give me any information. l asked to speak with the manager and spoke with *********************** who is the service manager. He said the tech was no longer working there and couldn't give me any details because the technician did not leave any notes. I spent several months trying to figure out on my own what the issue was. I decided to take my vehicle somewhere else (a non-**** associated repair shop) and was finally correctly diagnosed and the leak was also repaired. My vehicle did not have the issue **** was saying it had. I called the Dealership back and demanded a refund for the misdiagnosis. The service manager said he would refund me the diagnostic fee I originally paid. I also asked about a refund for the towing expense and was told I couldn't get a refund for it. Im demanding my towing expense to be refunded as the **** disabled my car for several months to the point it was no longer operable.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kyle A

            1 star

            09/13/2022

            This is a long story but I’ll keep it short. Recently purchased a new F150 Roush, (my second one from Ewald). In my agreement Ewald was going to switch out my wheels from my old Roush to my new. In this process their highly skilled service department destroyed all four wheels and crushed my center caps. Brought it to my salesmen attention. Offered to have the wheels fixed, sent a company out who informed me the damage was so bad they had to strip all 4 wheels and power coat then again. Keep in mind they were flawless when Ewald touched them. I was not okay with this and asked for replacements. Was denied. Asked for new center caps, I had to provide the part number to them 2 times, was told they were ordered two times and as of today have yet to see them. I have been lied to non stop. For someone who has been a loyal Ewald customer and has purchased 2 very expensive trucks I would expect better service, honestly and integrity. I have yet to see any of this. They got my money and could care less about any correction that was clearly self inflicted by them. Take your money elsewhere


            Local BBB

            BBB Serving Wisconsin

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.