Business ProfileforEwald Kia of Oconomowoc

My appointment was Wednesday morning 11/1/23 at 8am. Gary helped to check my car in at about 715am and was pleasant to speak with and found a courtesy ride home for me. I called the shop around 11am to ask if the car had been looked at yet and it had not. So, I called again about 4pm and it still wasn't looked at per Gary. He would call me Thursday morning with any updates. On Thursday morning at 8am Gary called and said that yes, the car needed to have the control arm repaired. He then tells me that the claim was approved by my warranty company and they would cover 3 days for a car rental. I said that I didn't need a rental unless it was going to take a long time to fix. Gary said let him figure out when he could get parts and he would call me back with a time frame on when It would be fixed. He called me back at 11am and said great news we have the parts and it will be fixed by the end of the day Thursday. I found a ride at 4pm to go get the car assuming that it would be done. Get there and Gary says that they haven't even started it. He had me take a seat in the waiting area while he tried to figure things out. He then came and said "sit tight" they are going to work on it and it'll only take an hour. At 5pm I get a text from that says "we are running into an issue getting yours completed are we able to keep it overnight?" I was sitting in the waiting room! So, I walked up the service counter and another service advisor {Dakota) said that they found nothing wrong with my car and he didn't even know why it was there. That a "Wayne" took it for a ride and didn't feel the clunking that I complained about. Didn't feel it?!? Did he look at it? How exactly did he make that judgment without looking at it? and why did he not consult with the tech who previously told the service advisor that my car had an issue? I Took my car home. 2 weeks later another dealership fixed the car. Bad control arm and ball joint bushing. I want 3 days of my life back.