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BBB Accredited Business since
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This company offers new and used car sales, auto parts, and tires. The business also offers auto repair services including brakes, oil changes, transmissions, alignments, diagnostics, and electrical work.
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BBB has determined that Eric Von Schledorn Chevrolet Buick Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Eric Von Schledorn Chevrolet Buick Cadillac include:
- 5 complaint(s) filed against business
Factors that raised the rating for Eric Von Schledorn Chevrolet Buick Cadillac include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
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Type of Entity
Business ManagementMr. Eric Von Schledorn, Owner/President Ms. Jennifer Wenzel, Office Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Dealers - Online General Automotive Repair (NAICS: 811111)
Alternate Business NamesErnie Von Schledorn Saukville, Inc.
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
805 E Green Bay Ave
Saukville, WI 53080 (262) 988-4298 (262) 284-8000 (800) 648-6789 (888) 692-0955 Directions
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Additional Phone Numbers
- (262) 284-8000(Phone)
- (800) 648-6789(Phone)
- (888) 692-0955(Phone)
- (262) 284-8019 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|4/27/2015||Problems with Product/Service|
Read Complaint Details
Complaint: In August of 2013, we had purchased a red Chevy Cruze with the RS package at EVS. This particular 2LT came with a back-up camera and the autodim center rear view mirror, items usually found on the LTZ. We were happy with the car this last year and decided to purchase another Chevy Cruze with the same features. We went to EVS Labor Day weekend (saturday) looking to purchase a Blue 2014 Chevy Cruze 2LT with the RS package along with the 2LT driver convenience package. This vehicle had incentives of $3500 that we were told expired that following tuesday. They did not have that car in stock but they could get one there by tuesday afternoon. The car arrived late wednesday and we could pick it up thursday. I test drove the car and it was nice but it was missing the 2LT driver convenience package. I mentioned this when I picked up the car and was told the incentives would expire if I didn't take this particular car at that time. I have since found out the incentives did not end that weekend, the car we accepted lost $7000 in value in a few weeks and could not be traded in for the car we wanted unless we payed several thousand dollars more for a convenience package that was listed at $380 on the window sticker. We are happy with the car we have but could have been happier and treated better. After nearly two months of contacting the sales representive, sales manager, and an email from the general sales manager saying to please contact him but getting no response when we tried, we are getting no where. Due to a miscommunication between the sales rep. and the sales manager, we believe we were convinced into taking the car offered or lose out on the incentives.
Desired Settlement: We would like the car we described, the 2014 Chevy Cruze with the RS package and the 2LT driver convenience package.
Our new car manager, **** *****, spoke directly with Mr. ******* and came to an agreement to install a rear camera in his vehicle. The parts have been ordered and service is scheduled for November 14th. We value our relationship with Mr. ******* and believe that this will resolve the matter.
Problems with Product/Service
Read Complaint Details
Complaint: I called EVS in November of 2011 and spoke with ***** regarding a 09 Chevy Traverse I was interested in purchasing. He gave me information about the vehicle and I agreed to come down the next day to view it. Upon arrival, we took the car for a test drive, went over some financial information and I agreed to purchase the car. ***** had the finance department draw up all the paperwork and we were taken to see **** (*********) in the finance department to sign papers. While signing the final document to purchase the vehicle, **** noted an area for us to sign stating the vehicle was a manufactures buy back. I inquired as to the nature of the buy back and how that would affect resale of the vehicle and him and ***** both assured me the "defect" was taken care of, the car had passed a rigorous inspection and that GM would not allow them to sell the vehicle if it had not been completely remedied. They stated the "defect" was a minor concern that the previous owner just wasn't happy with, so he traded in the Traverse for a newer model. They also said a "branded" title would not affect resale price of the car. I signed the documents and took the car home. Two days later, the front end of the car started making a loud noise and when I called the dealership, I was told I needed to pay for service myself. They finally agreed to have me bring the car back to the dealership, which was 90 miles from my house and they found the front sway bar was loose. They repaired it "as a courtesy". Last November, my check engine light came on and I took the car to my local dealership and they determined it was the timing chain in the car that was failing. They replaced the timing chain under the 100,000 mile power train warranty. I took the car in recently for a recall repain and had Bergstrom automotive pull the service records on the car and they found that the timing chain had been replaced 2 times prior to my ownership of the vehicle and once since I have owned it. The service tech at Bergstrom stated that a timing chain should not fail, and the fact that it has failed 3 times in less than 100,000 miles is an indication that the original issue that caused teh manufacturer buy back had not been resolved. I have called ****** at Eric Von Schledorn and he assured me he would look in to it and get back to me and has not returned my call. GM has called ****** and he stated that they don't have access to the records that indicate the reason for the buy back. I have pulled a Car Fax vehicle history on the Traverse and discovered that EVS purchased the vehicle at auction (not directly from the previous owner as stated). They failed to disclose the true nature of the buy back and falsely represented the severity of the defect with the car. Also, not disclosing the branded title status to a purchaser before drawing all documentation for purchase shows a lack of honesty. I have had the car appraised and the damage to the value due to the branded title makes it impossible for me to resell the car.
Desired Settlement: Repurchase of the vehicle at true cost (not salvage value)
We have received the complaint filed by ****** ***** regarding the purchase of a used 2009 Chevrolet Traverse from our dealership. We acknowledge that the Traverse was purchased from our dealership on November 11, 2011 as stated in the complaint.
The complaint suggests that our dealership in some way failed to properly disclose the fact that the Traverse purchased was a second generation manufacturer buyback. It is our dealership’s strict practice to have our sales consultants fully disclose any and all known material vehicle history prior to finalizing a purchase. The complaint states that the vehicle was only disclosed as a manufacturer buyback when signing the final document to purchase the vehicle. For your reference and review I have attached scanned copies of the original State of Wisconsin Motor Vehicle Purchase Contract, the original Wisconsin Buyers Guide, and the original Wisconsin Title & License Plate Application Form MV-11. As required by Wisconsin Administrative Code Chapter Trans 139, all three of the attached documents clearly and specifically disclosed the fact that the vehicle being purchased was a manufacturer buyback. Although not required, our dealership practice is to additionally list under “Other Conditions of Sale” on the Motor Vehicle Purchase Contract the fact that the vehicle is a Manufacturer Buyback. As you will see by the attached, both ***** and ****** acknowledge by way of separate signature that they had been informed that the vehicle being purchased was in fact a buyback.
The complaint also states that there were mechanical issues that developed with the car after purchase. The signed Motor Vehicle Purchase Contract clearly states that this vehicle was purchased “AS IS – NO WARRANTY. Dealer disclaims all warranties including implied warranties of merchantability and fitness for a particular purpose.” Regardless of this disclaimer, the complaint acknowledges that a problem that was discovered after taking delivery was repaired at no cost to them. One year after purchasing the vehicle another mechanical issue developed that was fully covered under the manufacturer powertrain warranty, again at no cost.
The complaint further suggests that our dealership in some way misrepresented the vehicle’s ownership history. As the attached ****** ******* ******* Reports states, our dealership purchased the Traverse as a first generation manufacturer buyback on July 26, 2010 from an auction in Ohio. The vehicle was subsequently sold on August 13, 2010 with an odometer reading of 16,870 miles. The vehicle was driven by this owner until April 28, 2011, at which time it was traded back in to our dealership with 44,101 miles. The vehicle was offered for sale at our dealership from April 28, 2011 until it was purchased by the *****’s on November 12, 2011.
****** ******, ******** ** ***** ********** for our dealership, attempted to contact General Motors to get information on the reason for the vehicle originally being bought back. Unfortunately General Motors was unable to provide any additional information as to the reason for the buyback.
The vehicle purchased by the *****’s has a title that has been branded by the State of Wisconsin as a Manufacturer Buyback. The Wisconsin Form MV-11 signed by the *****’s clearly states that the vehicle purchased will require the Title Brand of MFR Buyback (manufacturer buyback). This specific branding in no way indicates that the vehicle will have a future value equivalent to that of a vehicle with a title branded as “Salvage”. Our dealership has no way of definitively predicting future values of the vehicles it sells. However, our experience has shown that vehicles sold with titles branded as Manufacturer Buyback have a nominal devaluation when it comes to resale value. This statement is further validated by the information provided on the attached Carfax report. Carfax has independently determined the as of this date the 2009 Traverse purchased from our dealership has a value $1,420 less than the average for similar vehicles based on the information contained in the vehicle history report. There are a number of factors that make up this diminished value, only one of which is the branded title.
In closing, it is the position of our dealership that we went above and beyond when disclosing the history of the 2009 Traverse purchased by the *****’s. The complaint states that the “damage to the value due to the branded title makes it impossible for me to resell the car”. Although we have not seen the Traverse since 2011, we firmly believe that this vehicle has value. We would be more than happy to discuss with the *****’s what that value would be if they would like to provide us information with respect to the vehicles current condition and miles.
Eric von Schledorn Auto Group
It continues to be the position of our dealership that the vehicle purchased was properly disclosed pursuant to the requirements set forth in Wisconsin Administrative Code Chapter Trans 139.
The fact that the vehicle was properly disclosed as a Manufacturer Buyback prior to the customer’s purchase is not in dispute.
Our dealership is again extending an offer to purchase the vehicle outright. In order to give a value of the vehicle, we must be able to do a physical inspection of it at our dealership.
Since this is our fourth offer of the same, if the customer does not respond to this we will consider the matter closed.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Repurchase of the vehicle at the point is not an option. With the help of another dealership, completely unrelated to Eric Vin Schledorn, went above and beyond in customer service to work directly with GM to extend the vehicle's warranty. As such, the vehicle is now under a manufacturers warranty until 170,000 miles, so I am choosing to keep it.
While the dealership continues to assert its position of proper disclosure of the condition, it still does not acknowledge the unethical and misleading behavior of its sales team leading up to the purchase. There was no mention of the buyback status is preliminary phone calls about the vehicle, nor on the test drive of the vehicle, the sticker indicating it as a buy back was removed before I arrived at the dealership to view the vehicle, and even while signing the final purchase documents, the buy back document was slid into the paperwork with no explanation. When I questioned it, I was told it was a "minor defect" that had been corrected. Nothing in this behavior shows that the dealership had any intentions other than to mislead. When I contacted Ernie Von Schledorn to explore options to extend the warranty, which has proven to be a viable option, they would not return phone calls after multiple attempts to reach them.
The dealership can continue to focus on their proper disclosure, however, I base this compliant on a complete lack of business ethics. This dealership and its employees have none.
At this point, unless the dealership offers some form of restitution for my time and travel to handle the vehicle issues on my own, resolution of this compliant will not occur.
Read Complaint Details
Complaint: I purchased a 2011 suburban that had high miles on it, so I was sold (talked into)buying a quote "bumper to bumper warranty" to have piece of mind for the high mileage on my suburban. I then went to a Chevrolet dealership in ********* ******** and was told this warranty was not bumper to bumper to fix my driver seat and the defrost wire to the rear window. I then called EVS in Saukville and the salesmen said "It's bumper to bumper but only on mechanical issues". This to me is not bumper to bumper and is fraudulently presented as full bumper to bumper coverage. I then called and wanted to cancel this warranty I paid $4271.00 for. I also sent a letter to ********* ************ ********* ******** **** ******* ********** ******** ***** *******. I never had a claim filed on this insurance and didn't realize the fraudulent nature until I tried to use it.BUMPER TO BUMPER IS UNDERSTOOD AS EVERYTHING IN BETWEEN THE BUMPERS.
Desired Settlement: I would like the full amount of my money in the amount of $4271.00 that I paid for this insurance reimbursed to my lien holder as per the contract. Not prorated by this company for selling and profiting from selling fraudulent insurance contracts.
We have reviewed Mr. ****’s request to reimburse the cost associated with a Zurich Vehicle Service Contract purchased from our dealership on November 9, 2013. We recognize the fact that miscommunication can lead to misunderstandings, and as such apologize for Mr. **** feeling as though he was misled in any way by the employees of our dealership. When Mr. **** contacted Zurich the process of cancelling the contract and issuing a refund had begun. Our dealership has received the refund from Zurich and has processed a check in the amount of $4,271.00 representing full reimbursement for the amount paid for the service contract. Mr. **** understands that the terms of his finance contract require us to submit this reimbursement directly to his lien holder, which is what we have done. A copy of the check sent to the lien holder is available upon request.
|12/16/2013||Advertising/Sales Issues | Complaint Details Unavailable|