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          Find a Location

          East Madison Toyota has 1 locations, listed below.

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            Business ProfileforEast Madison Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/25/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            East Madison Toyota is a new/used auto dealership offering auto repair, alignment, tires, brakes, lube/oil, transmission,  and new car parts.

            Business Details

            BBB File Opened:
            1/16/2013
            Years in Business:
            11
            Business Started:
            9/13/2012
            Business Started Locally:
            9/13/2012
            Business Incorporated:
            9/14/2012
            Accredited Since:
            1/25/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Penske Automotive Group
            • PAG Madison T1, LLC
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Roger Penske, President
            • John Wineke, General Sales Manager
            Contact Information

            Principal

            • Roger Penske, President

            Customer Contact

            • Roger Penske, President
            • John Wineke, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (608) 241-8678
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I still have not received a full refund for the warranty as I requested. ************************* sold the car. He offered new winter mats, detailing of the car, and fixing a crack in the windshield. I did not receive car detailing or winter mats. *********************** was the finance person. He was grossly abusive. Two days after the purchase, I emailed **** to refund the warranty because my credit union could offer me a better price. Also, I was well within the 30-day window to cancel the warranty. **** sent abusive emails stating they "fund close to 10 million a year" and his "office knows where to send the check." I asked for clarification on timeframe and amount of refund, **** responded, "I told you multiple times the amount of the refund was the full purchase price of the warranty plus tax. I do not do computations for it. The office does. Then they send it to your bank. I apologize for not replying quickly enough, I had a bit of time off. That said, with all due respect we are 14 emails in on a process that takes one. At no point did you mention anything about cancelling the maintenance, and you specifically said you did not want to cancel gap." This is a blatant lie. On 7/19/23, I contacted the regional manager, *********************. I stated I do not feel comfortable interacting with ****. **** stated he would prepare the cancellation paperwork for me. I signed the cancellation paperwork on 7/26/23. Yet, I received a document via mail on 8/18/23 stating I have been enrolled and charged for the warranty package at $595.00. I contacted ***************************, Service Manager, whose name was on the document. ***** had no knowledge of the document and said he would look into the issue for me. I have opened a complaint case with Toyota Corporate to help resolve this issue. I was contacted by ****************** but no corrective actions have taken place to this day (9/7). My extended warranty still has not been fully refunded. I am owed approximately $3,000.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Caz B

            04/28/2023

            East will leave you hanging with anything they can sweep under the rug, warranty issues, ha, their approach to warranty repairs is if it costs them more than ten dollars to fix they deny the repair or say this is within spec or it is acceptable and isn't covered. Any dealership can offer you a certified used vehicle, but when these cars are purchased at auction, from Canada, that tells me they will buy a bunch of discarded, auction vehicles with odd problems and poorly repaired body or interior issues, and they will run them through with blinders on to certify them, charge you full price and leave you to find all the issues that your auction used vehicle came with. Buy better elsewhere!!!!

            Local BBB

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