BBB Business Review
BBB Accredited Business since
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This company is a national retailer of professional audio, professional video, A/V, lighting and musical instruments.
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A BBB Accredited Business since
BBB has determined that Full Compass Systems, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Full Compass Systems, Ltd. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Susan Lipp, Owner/ President Mr. Jonathan Lipp, Owner/VP Ms. Stephanie Miller-Lamb, Assistant
Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Audio-Visual Equipment - Rent & Lease Audio-Visual Equipment - Service & Repair Video Equipment - Service & Repair
Products & Services
Full Compass Systems, Ltd. sells the following brand(s): Over 700 Brands Available brands include: Shure, Audio-Technica, Sennheiser, Roland, Sony, ETC, QSC, Clearcom, Kramer, Elation, Allen & Heath, AJA, Avid, Behringer, Electro-Voice, Fender, InFocus, JBL, Martin, Moog, Pearl, Peavey, PreSonus, Zildjian, ect.
Hours of Operation
|M||:||9:00 AM - 5:30 PM|
|T||:||9:00 AM - 5:30 PM|
|W||:||9:00 AM - 5:30 PM|
|Th||:||9:00 AM - 5:30 PM|
|F||:||9:00 AM - 5:30 PM|
Refund and Exchange PolicyIn the case of order cancellation refunds or merchandise credits will be made within 10 days of written request, only for canceled or unshipped merchandise. See our website for details.
Any merchandise returned to Full Compass Systems, Ltd, must have an RA (Return Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.