BBB Business Review

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This business is not BBB accredited.

Dirty Girl Mud Run

Phone: (800) 370-0179 405 Genesee Street, Suite 100, Delafield, WI 53018 View Additional Email Addresses http://www.godirtygirl.com ! There is an alert on Dirty Girl Mud Run !


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Description

This company hosts 5k women's only runs throughout the US. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

97 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 2
Delivery Issues 28
Guarantee/Warranty Issues 1
Problems with Product/Service 26
Total Closed Complaints 97

Additional Complaint Information

On July 30th, 2014, the BBB sent a certified letter to Dirty Girl Mud Run due to a pattern of consumer concerns received by BBB from consumers.

In the complaints, consumers advised that after signing up and paying for a race, the race was cancelled and consumers were advised they would not receive refunds.

On August 21st, 2014, BBB sent a certified follow-up email to the company after receiving no response to the initial letter.

As of August 28th, 2014, the BBB has not received a response or phone call to the pattern of complaints.


Customer Reviews Summary Read customer reviews

10 Customer Reviews on Dirty Girl Mud Run
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: April 23, 2013 Business started: 01/01/2010 in WI Business started locally: 01/01/2010 Business incorporated 10/21/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Katie Gohsman, Customer Service Manager
Contact Information
Principal: Ms. Katie Gohsman, Customer Service Manager
Business Category

Athletic Organizations Sports & Recreation

Additional Information

According to the company's website, "We have a strict no refund policy and refunds will not be issued under any circumstances. If you are simply unable to make it, you may opt to transfer your registration to another Dirty Girl event. Applicable fees will be charged."

Industry Tips
Themed Fun Runs - Tips
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.