BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company hosts 5k women's only runs throughout the US.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||105|
Additional Complaint Information
On July 30th, 2014, the BBB sent a certified letter to Dirty Girl Mud Run due to a pattern of consumer concerns received by BBB from consumers.
In the complaints, consumers advised that after signing up and paying for a race, the race was cancelled and consumers were advised they would not receive refunds.
On August 21st, 2014, BBB sent a certified follow-up email to the company after receiving no response to the initial letter.
As of August 28th, 2014, the BBB has not received a response or phone call to the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Katie Gohsman, Customer Service Manager
According to the company's website, "We have a strict no refund policy and refunds will not be issued under any circumstances. If you are simply unable to make it, you may opt to transfer your registration to another Dirty Girl event. Applicable fees will be charged."