Business ProfileforLake Country Home Services

I was kind of shocked at my experience with this company..I had heard a few good reviews about them..I also read the reviews on line before I called them..All were very positive so I called and scheduled a repair for my washing machine . The first appointment was scheduled for September 1rst..The person that booked the appointment said the repair person would call or text me in the morning of the appointment. The day before I did get a text confirming which I replied yes confirming the appointment..The next day i waited until about 4 PM and they never showed or called.. So I called the same number I originally booked the appointment.. The lady said the repair person would not be coming because the parts needed to do my repair did not come in..I said that doesn't make sense because nobody was every here to diagnose the issue.The repair person doesn't even know what the issue is. Her response was the repair person has many years experience and he knows what he is doing. From my initial phone contact for service I mentioned a series of leaks. From this preliminary info he assumed he knew what parts to order. I kind of thought there was noway I gave enough details to diagnose the issue over the phone because I really didnt know what was causing the leak..I cant get into the machine far enough to really tell and I told her that..But regardless I didnt want to argue about them not showing or calling..I just rescheduled for today. Yesterday I received a confirming text for the appointment. Again I replied with yes confirming the appoinment.This moring a repair person named Dean called me about 7:38 AM confirming he would be at my house after 2pm. He called from the same phone number which I scheduled the appointment. ..I said sure I will be here all day. At 12;30 I went to the store to get a loaf of bread and I stopped at Kwik trip for something to eat..I was gone about 40 minutes returning at 1:15 PM.. When i got home I noticed somebody called phone..I did not take the phone with me to the store. It was the same repair guy named Dean. This time he called from a different phone number at 12;37 exactly..He left a message saying he was at my house..He said it appears somebody is home becauset the garage door is open..He said he waited 10 minutes and left. He said nobody answered the door. He said he would return. So I called him back when I got home at 1;15. He didnt answer so I left a message..I said sorry I wasnt here but this morning you said you would get here at 2pm or later..I made sure I was home well before 2pm.. So I waited until about 3;30 and he never comes back or calls..I called the same number I originally called to book the appointment to find out where the guy is. The lady tells me I must have miss understood because he was supposed to be there anytime from noon to 3pm..I specifically remember him telling me he would arrive some time around 2pm. So I just said forget it..I will find a company that is a little more professional. Last week your repair person never showed up or called. This week he said he was coming around 2pm and he shows up at 12;37.. So I called another company which is coming tomorrow..I thought this was over. I was wrong. About 30 minutes later Dean the repair man calls me from the last number he called on..When I answered his exact words were " Hey *******, dont you know how to tell time"..He said "I told you I would be there at Noon not 2PM..I said excuse me .He then said what are you some drunken old man that likes to call and make complaints about your own ******* mistakes?Or cant you hear very well? At that point I got defensive and I said "why dont you bring your ****** *** back over here so I can **** **** **** ***." I told the big coward its easy to smart off on the phone when you know where I live but I dont know where you live..I invited him to come back over so I could **** *** **** *** but the coward never showed up. I am calling LG Philips tomorrow and reporting the type of language their recommended repair company used today with me today.