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          Appliance Service Pros Inc. has 1 locations, listed below.

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            Business ProfileforAppliance Service Pros Inc.

            Major Appliance Parts

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers appliance sales, service, and parts.

            Business Details

            BBB File Opened:
            1/15/1997
            Years in Business:
            28
            Business Started:
            3/21/1996
            Business Started Locally:
            3/21/1996
            Business Incorporated:
            6/21/2013
            Type of Entity:
            Corporation
            Business Management
            • Jay Allen, Owner
            • Staci Corcoran, President
            Contact Information

            Principal

            • Jay Allen, Owner
            • Staci Corcoran, President

            Customer Contact

            • Jay Allen, Owner
            • Staci Corcoran, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            ***************** of Appliance Service Pros convinced my wife and me to forego purchasing a new refrigerator on August 17, 2023 because he assured us he could fix our ** refrigerator that had stopped working. He assured us that there are 'new compressors' for the notoriously poor **s and that he had replaced them 'over 800 times.' He further assured us that the repair would mean that the refrigerator would last '10 to 15 years' with the replacement. He replaced the compressor August 17th. The refrigerator was not cold on August 18th. He returned and performed work on August 18th and it stayed cold until September 3rd. He inspected the refrigerator on September 5 and said there was a slow leak and it needed refrigerant and he was out. We did not hear from him until September 8, despite numerous calls and texts from us. He came on September 8 and said that he needed an evaporator. He assured us he'd be back on September 10, and when he arrived, he realized he had the wrong part. He came on September 11 and replaced the part. On September 20, the refrigerator stopped working again. During this entire time period, he made several assurances on the times he would arrive and only sometimes abided by those times. On at least two occasions he did not show up and did not call us to tell us he would not be there. On several occasions, we rearranged our work schedules and canceled personal appointments in the hopes that he would arrive when he said he would. We have incurred costs that include but are not limited to lost food, purchase of bags of ice to keep food cold, and a small temporary refrigerator all because of his inability to perform the work he promised and his lack of communication. We are seeking return of the money we paid him and will not pursue payment from him of the costs we incurred because of his failure.

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joe S

            1 star

            11/21/2023

            DO NOT HIRE THIS COMPANY!! We have a glass cooktop thats inserted in the countertop & one burner stopped working. He pried the cooktop out of the counter using a screwdriver & no padding on the countertop. Youre supposed to push the cooktop out from the bottom. He tips it up on its side & is sliding the edges all over the countertops with still no protection & was banging the cooktop on the ***************** to the left that holds the oven.He tests the burner ************* bad. He says its not made anymore (which is true). He puts the cooktop back into the counter & is sliding the edges all over the countertop & banging it into the wall. The glass cooktop breaks. He says thats never happened to me before. I ask now what? He says maybe insurance? I say NO! Not my insurance! He says no, Ill have to check if ours will cover this. I knew right away his insurance comment was a stall tactic to get out of my house rather than doing the ethical thing & at least offering some money for his carelessness. Then he says I wont charge you for a service call, WOW!!!He said I will get a call the next day. He leaves & then I go look around the area of the cooktop & notice a bunch of scratches all over the countertops & a ***** on the backsplash.And Im still waiting for a callIve called numerous ********** never answers or calls back. And why 7 phone numbers on his website that all get forwarded to cell phone? SCAM!Then I drive to the address listed on the internet, ************************************* a building that appears vacant. I come across a woman cleaning an adjacent ************** tells me it was flooded a long time ago & theres no businesses operating from this address & she never remembers an Appliance repair business there. What, he picked a vacant building as his business address to look legit?I have his license plate on my ********* have him entering & exiting my home on video. The police have been ************** be contacting the BBB

            Local BBB

            BBB Serving Wisconsin

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