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BBB Business Review

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BBB Accredited Business since

Russell's of Neillsville

Additional Locations

Phone: (715) 743-4742 Fax: (715) 743-2306 211 W 8th St, Neillsville, WI 54456 http://www.russellsofneillsville.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states it offers the sale of furniture, hardware, appliances, heating and cooling equipment, paint, lawn and garden merchandise, and the rental of tools & equipment. Also providing all types of flooring.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Russell's of Neillsville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Russell's of Neillsville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Russell's of Neillsville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 02, 1999 Business started: 01/01/1932 in WI Business started locally: 01/01/1932 Business incorporated 10/28/2002 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave, Room 112, Madison WI 53703
http://www.dsps.wi.gov
Phone Number: (608) 266-2112
Fax Number: 608-267-0644

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce M. Rakestraw, Owner Mrs. Mandy Mortenson, Co-Owner Mr. Travis Mortenson, Co-Owner
Contact Information
Principal: Mr. Bruce M. Rakestraw, Owner
Business Category

Appliances - Major - Dealers Cabinets Countertops Hardware - Retail Tile - Non-Ceramic - Contractors & Dealers Heating Equipment Cabinet Refacing Resilient & Vinyl Flooring Blinds Floors - Hardwood Air conditioning & Heating Contractors - Residential Floors - Laminate Heating Contractors Tile - Ceramic - Contractors & Dealers Heating & Air Conditioning Tile - Non-Ceramic - Manufacturers & Distributors Furniture Merchant Wholesalers (NAICS: 423210)

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 8:00 AM - 3:00 PM
Su: 8:00 AM - 12:00 PM
Alternate Business Names
BMAA Enterprises LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.