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BBB Business Review

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BBB Accredited Business since

Brothers Main, Inc.

Additional Locations

Phone: (608) 221-7860 Fax: (608) 221-7862 View Additional Phone Numbers 2050 S Stoughton Rd, Madison, WI 53716 http://www.brothersmain.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers major appliance sales, including televisions, electronics, home heaters, BBQs, dehumidifiers, video, and mattresses.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brothers Main, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brothers Main, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Brothers Main, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 30, 1989 Business started: 01/01/1938 in WI Business started locally: 01/01/1938 Business under new ownership as of: 06/01/2000 Business incorporated 06/22/2001 in WI
Type of Entity

Corporation

Business Management
Mr. Scott Ottman, Co-Owner
Contact Information
Principal: Mr. Scott Ottman, Co-Owner
Business Category

Appliances - Major - Dealers Appliances - Small - Dealers Compactors - Waste - Household - Dealers Dishwashing Machines - Dealers Dishwashing Machines - Supplies & Parts Garbage Disposals - Household Home Theater Mattresses Microwave Ovens - Dealers Microwave Ovens - Supplies & Parts Ranges & Ovens - Dealers Ranges & Ovens - Service & Repair Ranges & Ovens - Supplies & Parts Refrigerators & Freezers - Dealers Television & Radio - Dealers Video Equipment - Sales & Rentals Washers Washing Machines & Dryers - Dealers Dishwashing Machines - Service & Repair Microwave Ovens - Service & Repair Washing Machines & Dryers - Service & Repair Washing Machines & Dryers - Supplies & Parts Home Electronics Dehumidifying Equipment Range Hoods & Canopies Household Appliance Stores (NAICS: 443141)

Products & Services

Brothers Main, Inc. sells the following brand(s): Amana, Broan, Electrolux, Frigidaire, Icomfort, Inada, Kitchen Aid, LG, Maytag, Samsung, Serta , Speed Queen, Toshiba, Ventahood, Whirlpool

Brothers Main, Inc. offers the following product(s): Appliances, Cooktops, Dishwashers, Dryers, Freezers, Home Appliances, Massage Chairs, Mattresses, Microwaves, Ranges, Refrigerators, TV, Wall Ovens, Washers

Hours of Operation
M: 10:00 AM - 8:00 PM
T: 10:00 AM - 8:00 PM
W: 10:00 AM - 8:00 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 8:00 PM
S: 10:00 AM - 5:00 PM
Su: 12:00 PM - 5:00 PM
Method(s) of Payment
Visa, American Express, Master Card, Personal check, Discover Card, Brothers Main Card, Cash.
Refund and Exchange Policy
30 Day Satisfaction Guarantee
It's simple: It's not yours until you like it.
If for any reason you are unsatisfied with any purchase from Brothers Main, return it in good condition, within 30 days, and we will cheerfully exchange the product. If we don't have a suitable replacement, we will refund your money.
Alternate Business Names
Brothers Main Appliance & TV The Brothers Main

Customer Review Rating plus BBB Rating Summary

Brothers Main, Inc. has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.