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          Find a Location

          4imprint, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business Profilefor4imprint, Inc.

            Advertising Specialties
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.38/5stars

            Average of 37 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/21/2008

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            4imprint, Inc. offers promotional product services.

            Business Details

            BBB File Opened:
            8/22/2001
            Years in Business:
            38
            Business Started:
            6/1/1985
            Business Started Locally:
            6/1/1985
            Business Incorporated:
            12/7/1995
            Accredited Since:
            11/21/2008
            Type of Entity:
            Corporation
            Business Management
            • Ben Thompson, Marketing Director
            • Becky Dillenberg, Marketing Manager
            Contact Information

            Customer Contact

            • Ben Thompson, Marketing Director
            • Becky Dillenberg, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (920) 303-3996
              Primary Fax
            • (800) 355-5043
              Other Fax

            Phone Numbers

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/23/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Please note all information is attached to this claim.On May 3rd i ordered 50 drawstring bags from **************** which is the sister company of 4imprint. At first i was provided a number that wasn't tracking and was given the run around regarding that. I finally received my items on May 18th and as soon as i opened the package i noticed a problem.A. They were nothing like what the photo appeared to be on their website. I know this because i spent lots of time actually trying to figure out what the real difference was in the fabric used based on that and the description. These are like paper/fabric and they've applied direct to film transfers to them.B. Every single one had the line falling off from the logo, if it hadn't already C. Every single bag had press marks D. Some were pressed so crooked they were unuseable I immediately say down to message them. As you can see they tried to blame it on the fact it's a promotional item and basically told me tough. The next time i get offered 10% and still told it's not meant to last forever even though clearly i understand that. Now after threatening a claim i'm offered 30% and told it's my artwork. It's clear they can't decide on why they don't want to refund my money but this is unacceptable. If there was an artwork issue they should've let me know that so i could make changes. They knew these were falling apart when they sent them out and they think that's OKAY behavior!
            Read More

            Customer Reviews

            37 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel A

            03/01/2024

            This company is a scam! 1. They force you to order before you can add your logo 2. You can not view your logo on the product 3. You can not edit your order once it is placed 4. The only way to edit your order is to call and talk to a sales person.5. The only way to see what your logo will look like on the product is to wait until the salesman emails your a proof to approve. 6. Dont ever agree to place an order with this company, going back to a real company / sportex for sure. Huge waste of time.7. I still cant edit or cancel my order. Deleting my account!

            4imprint, Inc. Response

            03/06/2024

            Some of what you describe is accurate, but much of it is not. Yes, we do not offer online mockups, and we wait until your order is placed before accepting your artwork. This approach has been refined over 35+ years to ensure your order proceeds smoothly and quickly, all while fulfilling our 360 Guarantee promise to you - ensuring 100% satisfaction or well pay to pick it up, reproduce it, or refund your money - your choice! We understand that circumstances may change, and editing or canceling your order afterward is more than OK. You can simply email your customer service representative, hop on our web chat, or call - whichever is easiest for you. Importantly, you are never billed until youve approved your mockup, and your order is shipped. And, in response to your request, we promptly cancelled your order and deleted your account.

            Local BBB

            BBB Serving Wisconsin

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