Business ProfileforClearview Windows, Siding and More

ClearView Windows installed brand new windows in my home on 5/27/22. I paid $6,600.00 for the installation. When the weather got cold I noticed a lot of draft coming in through the windows. I called the company and they came to my house on 10/18/22 and made adjustments to the west windows. They also did some caulking. I was still noticing drafts and on 11/21/22 the company came to my home and did more caulking. My home continued to be cold and drafty. On12/19/22 ClearView came out and removed the wood trim around the windows inside my house and added insulation around the living room and bedroom windows. They did more caulking. My house continued to be cold and drafty. I complained to the owner again. He would not do anything more for me and referred me to the manufacturing company. ************* a technician from *************************** came to my home on 2/6/2023. He measured and inspected 2 of the windows and said they are within specs and told me there was nothing he could do. But he could check to see if there was a thicker wool pack that he could send. Although it may not help and I would be responsible for the installation. He told me to take a video of the draft coming from my windows using a match or lighter. I took videos of the draft and sent it to ************* and the claims representative handling my case ***************. Neither person responded to my video. The claims lead sent me documentation on air infiltration and wool pack along with a ******* video on how to install the wool pack. I told the rep that none of this is acceptable and if they did not resolve my case I will contact a TV news station and seek legal advice. The rep replied back that her supervisor reviewed my complaint and there was nothing they could do and they were closing the case. I can submit video if needed.