Business ProfileforAll American Window & Door Co., Inc.

I had All American Window & Door install 2 windows, an entry door and a storm door on 7/7/23. I only have a continuing problem with 1 window. The window was installed and everything looked ok at first. When the installers left I opened the windows wide open and that's when we noticed that both the left and right slider were both crooked. I called All American and they sent someone out to look and they decided it needed to be reinstalled. That appointment was on 8/12/23, the same installers came out and after they were done and left we noticed the sill wasn't sitting flush. Before they left I did look at their work and since the sliders when open and looked fairly straight I let them go. After they left and we were sitting in the living room we noticed the sill wasn't flush. I called on Monday and they sent someone out again. At first they were saying it wasn't a problem, then my husband pointed out that the outside profile didn't look right and the inside sash stops wouldn't open. Then he said he'd send out another crew to reinstall the window. They came out 11/3. On 1/8 it rained, we were not in the house at the time and on Thursday noticed that there was water on area between the 2 sliders inside the house, of course the outside channel. That water was about 1/2 deep and not draining. When I called they did send **** out to look, but told my husband that it was normal and condescendingly says "You know what a weep hole system is, don't you". Unfortunately voices were raised and **** left immediately. Once again when trying to understand what has happened we found another problem. The stationary window was not fully seated with the frame. There is daylight coming through where light should not come through. I called the office on Monday and left a message for ******. On Tuesday afternoon I called again. Once again he told me that it's normal for water to sit the inside of the window and if I knew what a weep hole system was and that I should ****** it. More....