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Wisconsin

BBB Accredited Business since

H T Glass and Mirror

Phone: (715) 356-6746 Fax: (715) 356-1111 9698 Highway 70, Minocqua, WI 54548 View Additional Email Addresses http://www.htglassmirror.com

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Description

This business offers glass and window installation services for new construction and remodel for commercial and residential markets. Services include doors, mirrors, shower doors, store front windows, and auto.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that H T Glass and Mirror meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H T Glass and Mirror include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H T Glass and Mirror
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: February 15, 2012 Business started: 04/01/1973 in WI Business started locally: 04/01/1973 Business incorporated: 03/28/1973 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Health & Family Services
1 W. Wilson St., Madison WI 53701
http://dhfs.wisconsin.gov
Phone Number: 608-266-1865
webmaster@dhfs.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Hal T. Yelton, Co-owner Ms. Donna Mauck, Office Manager Ms. Gail S. Yelton, Co-owner Mr. Lucas Yelton, Co-owner
Contact Information
Principal: Mr. Hal T. Yelton, Co-owner
Customer Contact: Mr. Lucas Yelton, Co-owner
Business Category

Windows & Doors - Installation & Service Windows - Wood Doors - Commercial Windows - Installation & Service Doors Glass - Beveled, Carved, Ornamental Mirrors Shower Doors & Enclosures Windows Auto Repair - Windshield, Glass Shops Other Building Material Dealers (NAICS: 444190)

Products & Services

H T Glass and Mirror sells the following brand(s): Marvin Windows and Doors

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 9:00 AM - 12:00 PM
Alternate Business Names
H. T Glass & Mirror Center, Inc.
Industry Tips
Contractor Certification (Dwelling) Home Improvements

Additional Locations

  • 9698 Highway 70

    Minocqua, WI 54548 (715) 356-6746

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

6/6/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went in and requested a quote for a glass table top, I was told it was $120.00 for a 70x40 piece and $35.00 for tempered glass. I was assured total cost would be under $200.00. I left a $100.00 deposit. When I went to pick this up, they put it in my truck immediately, which was odd and when I went to pay the total cost was $355.00. When asked why it was double I was given no explanation just, they cut the glass, it was tempered and it had a finished edge. I told them I was very unhappy and shocked, that I never ever would have agreed to any price over $200.00. I was very upset, but paid and left. I should have had them remove the glass and walked away. This was not what I agreed to and feel that I have been taked advantage of! The glass it to heavy for me to take back now, I am very upset by this transaction!

Desired Settlement: Charge me what was quoted to me ! Refund the over payment!

Business Response: We have discussed this issue with the customer and explained that there was a miscommunication in the matter.  A table top such as this should have been quoted as many factors are involved in the pricing.  The shape and edge work of this particular table top was all hand done and therefore, the cost was higher.  We understand the customer's point of view as far as pricing and therefore, have issued a refund and given the customer our cost for the product.   In the future, it is our policy to have all glass or mirror items that require a pattern to be quoted for the customer prior to ordering.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

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