Marvin Windows and Doors
BBB Accredited Business since
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This business offers glass and window installation services for new construction and remodel for commercial and residential markets. Services include doors, mirrors, shower doors, store front windows, and auto.
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A BBB Accredited Business since
BBB has determined that H T Glass and Mirror meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for H T Glass and Mirror include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Hal T Yelton, Co-owner Ms. Donna Mauck, Office Mgr. Ms. Gail S Yelton, Co-owner Mr. Lucas Yelton, Co-owner
Windows & Doors - Installation & Service Windows - Wood Doors - Commercial Windows - Installation & Service Doors Glass - Beveled, Carved, Ornamental Mirrors Shower Doors & Enclosures Windows Auto Repair - Windshield, Glass Shops
Products & Services
H T Glass and Mirror sells the following brand(s): Marvin Windows and Doors
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||9:00 AM - 12:00 PM|
Alternate Business NamesH. T Glass & Mirror Center, Inc.
Industry TipsContractor Certification (Dwelling) Home Improvements
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I went in and requested a quote for a glass table top, I was told it was $120.00 for a 70x40 piece and $35.00 for tempered glass. I was assured total cost would be under $200.00. I left a $100.00 deposit. When I went to pick this up, they put it in my truck immediately, which was odd and when I went to pay the total cost was $355.00. When asked why it was double I was given no explanation just, they cut the glass, it was tempered and it had a finished edge. I told them I was very unhappy and shocked, that I never ever would have agreed to any price over $200.00. I was very upset, but paid and left. I should have had them remove the glass and walked away. This was not what I agreed to and feel that I have been taked advantage of! The glass it to heavy for me to take back now, I am very upset by this transaction!
Desired Settlement: Charge me what was quoted to me ! Refund the over payment!
Business Response: We have discussed this issue with the customer and explained that there was a miscommunication in the matter. A table top such as this should have been quoted as many factors are involved in the pricing. The shape and edge work of this particular table top was all hand done and therefore, the cost was higher. We understand the customer's point of view as far as pricing and therefore, have issued a refund and given the customer our cost for the product. In the future, it is our policy to have all glass or mirror items that require a pattern to be quoted for the customer prior to ordering.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.