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BBB Accredited Business since
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This company offers recycling services for metals, auto salvage and electronics. The business also sells scrap metal materials.
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A BBB Accredited Business since
BBB has determined that Sadoff Iron & Metal Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sadoff Iron & Metal Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Natural Resources
101 S Webster St, PO Box 7921, Madison WI 53703
Phone Number: (608) 266-2621
Fax Number: (608) 261-4380
Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
Type of Entity
Business ManagementMr. Jason R. Lasky, Vice President Mr. Mark H. Lasky, CEO
Waste Reduction, Recycle Service - Industrial Auto Wrecking Scrap Metals Metal Salvage Yards Recyclable Material Merchant Wholesalers (NAICS: 423930)
Hours of Operation
|M||:||7:00 AM - 4:00 PM|
|T||:||7:00 AM - 4:00 PM|
|W||:||7:00 AM - 4:00 PM|
|Th||:||7:00 AM - 4:00 PM|
|F||:||7:00 AM - 4:00 PM|
Alternate Business NamesAlfred Muchin Company Gus Holman Company Lawent Iron & Metal Company Sadoff & Rudoy Industries, LLP
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (920) 921-1283 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: ****** ****** *** was un-able to provide an exact date when they recycled a Red 1992 ********** ******* *******. Which was necessary for Wisconsin Department of Transportation to provide me a refund for the amount I paid ($88.00) when I accidentally registered the wrong vehicle. Which ultimately was smashed by the company, I have the vehicles Certificate of Registration stamped by Alfred Muchin Co. stating they did junk the vehicle, but refused to date the document. In order to recieve the refund from DMV, the document needs to have a specific date which the company refused to honor; even after my second attempt. I believe the company should keep records of the exact date of the vehicles/scrap metal being recycled, so when a customer like myself makes a simple mistake, and tries numerous times to correct it, there are no complications. Simply put, I'm suffering the consequences because they cannot provide the date. The customer service I recieved while inside the main entrance was rude, I may only be 19 years old but I deserve the respect of an adult. Thanks for you're time and support. ****** ** ****
Desired Settlement: I would like the $88.00 I spent registering the vehicle at the DMV, that is sitting in Alfred Muchin & Co. Scrapyard in thousands of bits and pieces. Or I would like the company to contact Wisconsin Department of Transportation to inform them when the vehicle was smashed, so I can get my refund back. I have been laid off, I'm in community college and am having a financial difficulties, returning my money would be more than useful.
On 12/22/11 at approximately 10:00am **** *********** *** ******* of the Alfred Muchin Company personally called ****** * **** at the phone number provided. **** procedded to have a conversaton with ****** to explain to him the situraiton which is elaborated below:
****** **** had previously sold his vehicle, the Red 1992 ********** in quesiston to a third party, after that transaction the person that ****** sold the vehicle to proceeded to resell the vehicle to another party who brought the vehicle to our location in August 2011 and sold the vehicle for scrap. Through the conversaton with ******, **** learned that ****** has accidentally registered the vehicle in quesitons with the State of Wisconsin for a fee of $88.00. Once ****** had realized his mistake in registering the vehicle that he no longer owned, he contacted the state for reimbursment. **** was able to trace the records that we keep on file and informed ****** that we submitted the title of the vehicle in quesiton to the State in September per our internal policy. Apparently when ****** had contacted the state in September 2011 they had not yet processed the vehicle title in their system thus ****** was not able to receive the refund from the state that he was requesting. ****** had then come to our locaiton to verify a date of when the vehicle was scrapped. Our staff followed our internal procedures and notified ****** that we could not provide additional data on the destruction of the vehicle due to the fact that ****** was not the person that sold the vehicle to Alfred Muchin for scrapping. Our internal policy dictates that we will not provide data to people regarding the scrapping of vehicles when the person requesting is unrelated to the original transaciton with our comapny, this is our internal policy for the protection of our customers.
**** explained our policy to ****** during their phone conversaiton, at which time ****** acknowledged that he understood. **** then told ****** that we understand his frustration with the State of Wisconsin in resolution of this issue but that our company policies were appropriately followed and we have no control over the State to reimburse ****** for his mistake in registration. The phone conversatioon between **** and ****** resulted in both parties being satisified with the information provided. ****** thanked **** for the phone call and indicated that this issue was resolved from the standpont and responsibility of the Alfred Muchin Company.
We understaind that ****** made an honest mistake and upoin trying to recitfy his situation he became frustrated. We understand that can happen. **** also shared with ****** that we take our customer serivce and our reputation very seriously and that we would appreciate it if ****** submitted a follow-up with the BBB to indicate that the issue had been appropriately resolved.