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Wisconsin

BBB Accredited Business since

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Description

This company states that they offer nutrition supplements, vitamins, herbs, homeopathic remedies, sports nutrition, as well as hair/skin care products, household products and pet supplements.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Natural Healthy Concepts, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Natural Healthy Concepts, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Natural Healthy Concepts, LLC
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 11

Additional Information

top
BBB file opened: January 03, 2008 Business started: 07/01/2005 in WI Business started locally: 07/01/2005 Business incorporated: 07/01/2005 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Theresa Groskopp, President
Contact Information
Principal: Ms. Theresa Groskopp, President
Business Category

Vitamins & Food Supplements Nutritionists Internet Shopping Cosmetic Sales by Internet Health & Diet Products - Retail Food (Health) Supplement Stores (NAICS: 446191)


Additional Locations

  • 310 N Westhill Blvd

    Appleton, WI 54914 (866) 505-7501 (920) 968-2360

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Additional Phone Numbers

  • (866) 505-7501(Phone)
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Complaint Detail(s)

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My experience was very similar to the negative complaint of 9/24/12. I ordered from NaturalyHealthyConcepts.com - one of the items was a homeopathic formula from Dr. King's Natural Medicine for Migraine Relief cost of $12.40 plus shipping. Two other items were ordered at the same time for a total of $62.16. I found Dr. King's formula to be totally ineffective. Other homeopathic remedies I have work much better. I called Natural Healthy Concepts and spoke to a ****** about returning the item for a refund and requesting a return authorization shipping label to do so. I was told as the previous complaint that not only did I have to pay the return postage but that they would charge me a restocking fee. After a little back and forth they agreed to waive the re-stocking fee but would issue a refund. I asked for this in writing. The email received offered a refund in the form of a store credit. I had already explained that I order regularly from many other supplement companies that all offer 100% satisfaction guarantee and return policy. I have never experienced a supplement company that did not. I told them that I was not happy with their service and store policy and I would not be returning to order from them again. This company is very unprofessional in the health care field and I would strongly suggest avoiding them completely. If you experience a problem with an order don't count on this company helping you. I called the mfg.,Dr. King's Natural Medicine and they are working on finding me a more effective product. I am awaiting their reply as to what they might do but in the brief conversaton I had I received far better customer service and an intelligent workaround than from Natural Healthy Concepts. Overall the Natural Healthy Concepts experience was not pleasant and I would not recommend them.

Desired Settlement: I would have hoped to have received either a full refund credit and a return authorization shipping label. The suggetion by Dr. King's of an alternative formulation to try is also a very nice workaround I would consider.

Business Response:

We are sorry this customer found our policies listed on our website to be unsatisfactory.Our records indicate that this customer did not pay for shipping to receive the product. We offer free shipping within the US, and this customer did take advantage of our free shipping offer. 

Our website return policy states we offer store credit on opened items and a full refund on unopened items within 60 days of purchase. It also states that we charge a $5.95 Return Handling fee.  Our Customer Service Representative stood behind our policy in regards to the credit and refund.  Our Return Handling Fee of $5.95 was immediately waived, since he did keep the other 2 items in his order.  This fee is also waived whenever a customer does not utilize the free shipping option, which mirrors the policy of Lucky Vitamins.  

We verified with the manufacturer, King Bio, and their policy is a 30 day return policy where the customer must return the item to them at the customer’s expense. King Bio charges a 15% restocking fee. Swanson Vitamins states that they will issue a refund and the postage cost, however the customer does pay a $4.99 initially shipping fee to receive the order. 

We choose to ship any order in the US for free so that every customer receives that benefit. A free return on the back-end only benefits the customers returning an item. Again, we are sorry to hear this customer does not like our stated policies and would like to note that the estimated charge for this customer to return the item to us is approximately $2.75 shipped First Class Mail. 

Business Response: A credit of $12.40 has been returned to this customer's credit card. We do not desire the opened item back. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** ********