BBB Business Review

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This business is not BBB accredited.

Pet Loss at Home Euthanasia Service

Phone: (877) 219-4811 Fax: (866) 272-3596 665 Maple St, Lake Geneva, WI 53147

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Pet Loss At Home veterinarians provide phone and email medical advice about quality of life, signs of suffering, and when to euthanize, as well as home euthanasia service and gentle cremation transport. We focus on availability seven days a week from 8am-8pm, within 1-3 hours notice 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pet Loss at Home Euthanasia Service include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Pet Loss at Home Euthanasia Service
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: October 18, 2012 Business started: 10/17/2003 in WI Business started locally: 10/17/2003 Business incorporated 11/30/2011 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644

Type of Entity


Business Management
Dr. Karen L. Twyning, DVM, Founder/President Mr. Robert J. Twyning, Vice President/Marketing Director
Contact Information
Principal: Dr. Karen L. Twyning, DVM, Founder/President
Business Category

Veterinarians Pet Services

Hours of Operation
M: 8:00 AM - 8:00 PM
T: 8:00 AM - 8:00 PM
W: 8:00 AM - 8:00 PM
Th: 8:00 AM - 8:00 PM
F: 8:00 AM - 8:00 PM
S: 8:00 AM - 8:00 PM
Su: 8:00 AM - 8:00 PM
H: 8:00 AM - 8:00 PM
7 days a week, evenings and holidays within 1-3 hours notice
Service Area
Serving a one hour radius of the following cities:
Portland, Oregon 
Los Angeles, California 
Albuquerque, New Mexico 
Santa Fe, New Mexico
Fort Worth, Texas
Dallas, Texas
Houston, Texas
San Antonio, Texas
Oklahoma City, Oklahoma 
Kansas City, Missouri
Kansas City, Kansas
Minneapolis, Minnesota
Milwaukee, Wisconsin
Madison, Wisconsin
Fond du Lac, Wisconsin
Sheboygan, Wisconsin
Racine, Wisconsin
Kenosha, Wisconsin
Chicago, Illinois 
Nashville, Tennessee
Pittsburgh, Pennsylvania
Atlanta, Georgia
Palm Beach, Florida
Fort Lauderdale, Florida
Miami, Florida
Salt Lake City, Utah
Alternate Business Names
Twyning, Inc

Customer Review Rating plus BBB Rating Summary

Pet Loss at Home Euthanasia Service has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.