BBB Accredited Business since
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This company offers veterinary medicine services and surgery for most animals including dogs, cats, birds, equine, bovine, and exotic animals. The clinic specializes in laser therapy for surgery and would healing, and spinal manipulation.
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A BBB Accredited Business since
BBB has determined that Fox Valley Veterinary Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fox Valley Veterinary Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementDr. George Buchal, Practice Owner/DVM Ms. Tina Euteneier, Practice Manager
Veterinarians Animal Online Drug & Prescription Services Equine Therapy Animal Hospitals Animal Registration & Identification Veterinary Services (NAICS: 541940)
Alternate Business NamesFox Valley Veterinary Service and Clinic, LTD.
231 S. Millgate Dr
Burlington, WI 53105 (262) 534-6000 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Fox valley veterinary service performed vaccinations on my *** ****** on 1/25/12. Previous to that day, I called to prepay for these vaccinations since I was not going to be present when they were given. I told the receptionist that I wanted to prepay for a Coggins test, 5 way vaccine and a West Nile Virus vaccine for each *****. She gave me the totals for those vaccines. When my invoice/receipt arrived, after the services were performed, I noticed my bill was $50.00 higher. They charged me $25.00/***** extra for an exam fee. This exam was not authorized by me to be performed on my *****s. It was also never discussed with the receptionist when I was prepaying over the phone for these services. I have had several email conversations with **** *********, Practice Manager of Fox Valley. She stated that an exam is required with every vaccination. I was never told this when I prepaid for my services. Ms. ********* even told me, in an email, that the receptionist did not discuss this with me. How I can be held responsible for a charge that was never told to me or authorized by me? I checked with 3 other veterinary clinics ** ******* ******** ****** ****** *** ******l and this is not standard practice. An exam is not required for a simple vaccine and must be asked for by the client. I have my entire email conversation with Ms. ********* if that is of any help. I feel this is a very dishonest practice. I would expect to be charged for any service that I authorized or was even told about. I do not feel I should pay for an exam that was never discussed with me and done without my permission.
Desired Settlement: I would like my $50.00 refunded
Your response to Ms. ****** can be, that we have decided that we have to be better at discussing costs with clients. We will refund her $50.00. But I need to wait to make sure her credit card payment has gone thru, because she told me she was going to cancel it. So I will have to wait to see that, and then we will mail her the $50.00.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.