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Wisconsin

BBB Accredited Business since

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Description

This company offers veterinary medicine services and surgery for most animals including dogs, cats, birds, equine, bovine, and exotic animals. The clinic specializes in laser therapy for surgery and would healing, and spinal manipulation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fox Valley Veterinary Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fox Valley Veterinary Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fox Valley Veterinary Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 13, 2012 Business started: 07/25/1975 in WI Business started locally: 07/25/1975 Business incorporated: 07/25/1975 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov/sb/SB-HomePage.html
Phone Number: 608-266-2112
dsps@wisconsin.gov

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Dr. George Buchal, Practice Owner/DVM Ms. Tina Euteneier, Practice Manager
Contact Information
Principal: Dr. George Buchal, Practice Owner/DVM
Principal: Ms. Tina Euteneier, Practice Manager
Business Category

Veterinarians Animal Online Drug & Prescription Services Equine Therapy Animal Hospitals Animal Registration & Identification Veterinary Services (NAICS: 541940)

Alternate Business Names
Fox Valley Veterinary Service and Clinic, LTD.

Additional Locations

  • 231 S. Millgate Dr

    Burlington, WI 53105 (262) 534-6000

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

2/22/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Fox valley veterinary service performed vaccinations on my *** ****** on 1/25/12. Previous to that day, I called to prepay for these vaccinations since I was not going to be present when they were given. I told the receptionist that I wanted to prepay for a Coggins test, 5 way vaccine and a West Nile Virus vaccine for each *****. She gave me the totals for those vaccines. When my invoice/receipt arrived, after the services were performed, I noticed my bill was $50.00 higher. They charged me $25.00/***** extra for an exam fee. This exam was not authorized by me to be performed on my *****s. It was also never discussed with the receptionist when I was prepaying over the phone for these services. I have had several email conversations with **** *********, Practice Manager of Fox Valley. She stated that an exam is required with every vaccination. I was never told this when I prepaid for my services. Ms. ********* even told me, in an email, that the receptionist did not discuss this with me. How I can be held responsible for a charge that was never told to me or authorized by me? I checked with 3 other veterinary clinics ** ******* ******** ****** ****** *** ******l and this is not standard practice. An exam is not required for a simple vaccine and must be asked for by the client. I have my entire email conversation with Ms. ********* if that is of any help. I feel this is a very dishonest practice. I would expect to be charged for any service that I authorized or was even told about. I do not feel I should pay for an exam that was never discussed with me and done without my permission.

Desired Settlement: I would like my $50.00 refunded

Business Response:

Your response to Ms. ****** can be, that we have decided that we have to be better at discussing costs with clients. We will refund her $50.00. But I need to wait to make sure her credit card payment has gone thru, because she told me she was going to cancel it. So I will have to wait to see that, and then we will mail her the $50.00.

Thank you,

**** *********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.