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BBB Business Review

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BBB Accredited Business since

American Animal Hospital

Phone: (920) 725-8522 Fax: (920) 725-8562 1230 S Commercial St, Neenah, WI 54956 View Additional Email Addresses http://www.aahneenah.com



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Description

This company offers veterinary services, with a focus on wellness, for cats, dogs, exotic, reptiles and small animals.  Additional services include: comprehensive exams and pet reports, elective and emergency surgery, dental health, cat only hours, class IV therapy laser, home-visit and vet call services, blood testing, urinalysis, complimentary alternative medicine options, Ellman electro-surgery, HomeAgain micro-chipping, laser and multi-modal pain management, nail trimming, PennHIP, radiography, USDA health certificates, vaccinations and kitten adoptions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Animal Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Animal Hospital include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

6 Customer Reviews on American Animal Hospital
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: July 01, 2013 Business started: 07/01/1979 in WI Business started locally: 07/01/1979 Business incorporated 07/23/1979 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov/sb/SB-HomePage.html
Phone Number: 608-266-2112
dsps@wisconsin.gov

Type of Entity

Service Corporation

Business Management
Dr. Patrick Mahoney D.V.M., Owner / Hospital Director
Contact Information
Principal: Dr. Patrick Mahoney D.V.M., Owner / Hospital Director
Business Category

Veterinarians Veterinary Emergency Veterinary Internal Medicine Veterinary Physical Therapy & Rehabilitation Veterinary Neurology Veterinary Surgery Medicines - Preventative Dogs & Cats Animal Hospitals Animal Registration & Identification Veterinary Services (NAICS: 541940)

Products & Services

American Animal Hospital sells the following brand(s): Nutraceuticals / Nutritional Supplements, Royal Canin and Science Diet Pet Foods, Vetri-Science Vitamins and Supplements

Hours of Operation
M: 7:30 AM - 5:30 PM
T: 7:30 AM - 5:30 PM
W: 7:30 AM - 7:00 PM
Th: 7:30 AM - 5:30 PM
F: 7:30 AM - 5:30 PM
Method(s) of Payment
American Express, MasterCard, Visa, Discover, CareCredit, Cash and Check.
Alternate Business Names
American Animal Hospital of Neenah, S.C.

Customer Review Rating plus BBB Rating Summary

American Animal Hospital has received 4.9 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.