BBB Accredited Business since
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This company states it is a full service utility construction contractor capable of performing: pipeline construction, directional crossings, drilled foundations, wind energy, communications and pipe services, as well as sewer, water and tunnel construction. The company states it is also involved in cable placements, pipe restoration, wind farm construction, concrete paving, vertical drilling, road construction, and electrical power infrastructure construction services, as well as in trenching and construction of natural oil and gas projects.
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A BBB Accredited Business since
BBB has determined that Michels Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Michels Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wisconsin Department of Safety and Professional Services
1400 East Washington Ave, Room 112, Madison WI 53703
Phone Number: (608) 266-2112
Fax Number: 608-267-0644
Type of Entity
Business ManagementMr. Brian Johnson, Executive Vice President Mr. Kevin Michels , Vice President Mr. Patrick D. Michels, President and CEO Mr. Timothy Michels , Vice President Ms. Jessica Nelson, Corporate Administrator
Utility Contractors Wind Energy Systems Foundation Contractors Concrete Aggregates Sewer Pipe Drilling & Boring Contractors Road Building Contractors All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Michels Corporation offers the following product(s): Sewer, water and tunnel construction, crushed aggregates and building stone, highway construction and paving, electrical transmissions, distribution and substation construction, telecommunications design and construction, mainline and distribution pipeline construction, horizontal directional drilling, structural foundation construction, turnkey wind farm and turbine construction, cured in place pipe construction and various civil construction.
Hours of Operation
|M||:||7:00 AM - 6:00 PM|
|T||:||7:00 AM - 6:00 PM|
|W||:||7:00 AM - 6:00 PM|
|Th||:||7:00 AM - 6:00 PM|
|F||:||7:00 AM - 6:00 PM|
Service AreaNorth America
Alternate Business NamesMichels Communications Michels Directional Crossings Michels Foundations Michels Materials Michels Pipe Line Construction Michels Pipe Services Michels Power Michels Stone Michels Tunneling Michels Wind Energy
817 W Main St.
Brownsville, WI 53006 (920) 583-3132 Directions
PO Box 128
Brownsville, WI 53006
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The city of ********* hired Michel's Corporation to jet the pipes throughout the city. The day Michel's jetted the pipes, the basement bathroom in our home practically exploded, causing sewage and water to overflow through the toilet and shower. I called the city to find out what was going on, they told me Michel's was doing some work on the pipes so they sent someone from the city over to discuss what was going on. I showed him what had happened and he informed Michel's. Two employees from Michel's came over and told me this can happen from them jetting the pipes. They called their boss, the project manager, who said they will have to have ************* come over and clean up the mess. ************* came and had to rip out about 4ft x 8ft x 2ft and 72 square feet of carpet. It had been discussed with the project manager from Michel's and the guy from the city that this will be taken care of and I should have no worries about paying for the repairs, they will take care of it. When Michel's was out again on the street in the pipes there was more leakage in our basement bathroom. I called them again and told them about it so they called **** ****** to try to investigate further. It turned out this happened because there was a blockage in our pipes which became aggravated by the jetting. The project manager continued to tell me this will still be taken care of since this blockage never gave us issues in the past and we did not even know about it until they jetted the pipes which aggravated the blockage and caused the entire ordeal. The project manager continued to tell me that Michel's will be taking care of the repair and told me to get 2 quotes from construction companies for the repair of the bathroom drywall and replacement of the carpet and he would get 2 quotes and we'll sit down together and choose the one we will use for the repair. I sent in my 2 quotes, one was for $1,330 and the other was $2,055. After a month of waiting on word back from Michel's I received a letter from the project manager's assistant stating that this claim is being denied since the issue was caused by a blockage in my pipes, therefore not Michel's fault. I spoke with whomever is in charge of claims and she told me that they are denying the claim because I had a blockage in my pipes. I explained to her that I was told time and time again that Michel's will be paying for it because it was still their fault since the blockage was aggravated by them jetting the pipes. She would not listen to what I was saying and told me they will not pay for it, so now I'm stuck with a bathroom missing drywall and carpet from the bathroom to my basement stairs.
Desired Settlement: All I desire is that Michel's Corporation pay for what they told me they would pay for - the repair of the drywall and installation of the carpet in our basement.
BBB of Wisconsin
Attn: ******* **********
***** ** ********** ***
********** ** *****
Sent via PDF to: *****************************
RE: Complaint ID *******
Dear Mr. **********:
We are in receipt of your letter dated September 4, 2013 regarding the above mentioned Complaint. Please know that Michels Corporation takes claims and alleged property damages very seriously. Michels is committed to its Core Values and takes pride in its brand and reputation. In an effort to handle such matters, we have an in-house staff dedicated solely to providing customer service on these types of concerns.
Michels was made aware of the above listed complaint in April of 2013. Michels investigated this incident thoroughly. Upon a complete investigation of the matter, it was found that the homeowner had a blockage in their private lateral. Maintenance of private laterals is the responsibility of the homeowner. Upon knowledge of this fact, Michels respectfully denied the claim. After further correspondence with the homeowner, the claim was escalated to a Supervisor and re-evaluated. The claim was still denied. After a second denial, the claim was then again escalated to a Vice President of the Company at the Claimant’s request. Upon his review of the facts, the claims was denied a third time.
Upon your receipt and review of the above information, please do not hesitate to contact me with any additional questions. I can be reached directly at ###-###-####.
Very Truly Yours,
****** ** *****
cc: ***** ********* ***** ***** *******
September 18, 2013
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not plan to engage in repetitious discussion either - I want to make the point that you shouldn't have your employees and project managers tell people that everything will be taken care of when it will not. I did not cause any damages to my home, Michel's caused the damages and did not stand behind their word. I refuse to be told that a company stands by their word when they absolutely do not. Michel's is a terrible company and after this entire experience I hope to never have any type of contact with them and I hope they never do work in the city again because their work now costs me around $2,000 to fix my basement that they ruined.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.