BBB Accredited Business since
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This company offers transmission repair and scanner diagnostics for cars and light trucks.
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A BBB Accredited Business since
BBB has determined that Trans Works Transmissions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Trans Works Transmissions, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kim M. Mravik, Co-owner Mr. Melvin L. Mravik, Owner
Transmissions - Automobile Automotive Transmission Repair (NAICS: 811113)
Hours of Operation
|Monday - Thursday, 7:30am - 5:30pm|
|Friday, 8:00am - 5:00pm|
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: got a quote and to fix tranfer case on 4 wheel drive truck **** *** **** ** . asked him to fax quote tocredit union and it would be a couple days to get back with answer from bank if it was approved . cost was 2619.10 bank said not worth fixing. when i called trans works back to ask what i owed for estimate he said it was fixed. i did not anything sign any to fix it, or gave him a verbal eitheir.
Desired Settlement: to let every body know that he will just fix it with no regrets on what was said
Business Response: Mr ******* dropped off his **** *** **** after hours for a transmission complaint, we road tested the truck and the trans was slipping, check the fluid and it was low. We add trans fluid, and the transmission worked properly. We then looked for a fluid leak. We found that the transfer case had a hole in it and was leaking fluid, by the pump in the tail housing and that the transfer case input seal was bad and sucking in the trans fluid. We called to give him an est of the transfer case repairs. At that time he stated that he also wanted the trans fluid and filter changed as well as the fluid in the front and rear diff's. I gave him an est on those repairs, and also told him of some other things at needed attention. I called him back on the add. est , he stated that he wanted me to fax a copy to his bank so that he could get a loan for the whole amount of the add. repairs. I then asked if he wanted me to repair the transfer case and the fluids, he stated that it needed to be repaired regardless. I than told him that I would not do any of the add repairs until I had heard from him. I then ordered the transfer case after that conversation, that was monday 8-20-12 about 10:45 am I called Mr ******* on Wed and left a voice mail to call me about his truck. I was going to tell him that we had the transfer case and fluids changed as we had talked about. He did not return that call. On Thursday Mr ******* had call to let me know that he did not want any of the repairs done, the bank told him that the truck was not worth it and that they would loan him money for a new truck. I then told him not to tell me that because we had the transfer case installed and the fluids changed as he had authorized. He then stated that he must have miss understood me the other day. and that he would dig up the money somewhere to pay for the repairs and it might take a little while. I then told him to let me know. At the time on Monday I was under the impression that he gave me the OK by stating that it had to be repaired regardless. We are a long established business in this community and have never had a complaint filed before. We only perform work that we have authorization for, verbal or written. It would not make any sense for me to order and install expensive parts on cars and trucks without an authorization. I am sorry if at the time Mr ******* miss understood what he had authorized. Mr ******* can contact us at any time about this matter. Thank You, *** ****** Owner, Trans Works Transmissions LLC.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved