BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers transmission repair and scanner diagnostics for cars and light trucks.
Request a Quote
A BBB Accredited Business since
BBB has determined that Trans Works Transmissions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Trans Works Transmissions, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kim M. Mravik, Co-owner Mr. Melvin L. Mravik, Owner
Transmissions - Automobile Automotive Transmission Repair (NAICS: 811113)
Hours of Operation
|Monday - Thursday, 7:30am - 5:30pm|
|Friday, 8:00am - 5:00pm|
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: got a quote and to fix tranfer case on 4 wheel drive truck **** *** **** ** . asked him to fax quote tocredit union and it would be a couple days to get back with answer from bank if it was approved . cost was 2619.10 bank said not worth fixing. when i called trans works back to ask what i owed for estimate he said it was fixed. i did not anything sign any to fix it, or gave him a verbal eitheir.
Desired Settlement: to let every body know that he will just fix it with no regrets on what was said
Business Response: Mr ******* dropped off his **** *** **** after hours for a transmission complaint, we road tested the truck and the trans was slipping, check the fluid and it was low. We add trans fluid, and the transmission worked properly. We then looked for a fluid leak. We found that the transfer case had a hole in it and was leaking fluid, by the pump in the tail housing and that the transfer case input seal was bad and sucking in the trans fluid. We called to give him an est of the transfer case repairs. At that time he stated that he also wanted the trans fluid and filter changed as well as the fluid in the front and rear diff's. I gave him an est on those repairs, and also told him of some other things at needed attention. I called him back on the add. est , he stated that he wanted me to fax a copy to his bank so that he could get a loan for the whole amount of the add. repairs. I then asked if he wanted me to repair the transfer case and the fluids, he stated that it needed to be repaired regardless. I than told him that I would not do any of the add repairs until I had heard from him. I then ordered the transfer case after that conversation, that was monday 8-20-12 about 10:45 am I called Mr ******* on Wed and left a voice mail to call me about his truck. I was going to tell him that we had the transfer case and fluids changed as we had talked about. He did not return that call. On Thursday Mr ******* had call to let me know that he did not want any of the repairs done, the bank told him that the truck was not worth it and that they would loan him money for a new truck. I then told him not to tell me that because we had the transfer case installed and the fluids changed as he had authorized. He then stated that he must have miss understood me the other day. and that he would dig up the money somewhere to pay for the repairs and it might take a little while. I then told him to let me know. At the time on Monday I was under the impression that he gave me the OK by stating that it had to be repaired regardless. We are a long established business in this community and have never had a complaint filed before. We only perform work that we have authorization for, verbal or written. It would not make any sense for me to order and install expensive parts on cars and trucks without an authorization. I am sorry if at the time Mr ******* miss understood what he had authorized. Mr ******* can contact us at any time about this matter. Thank You, *** ****** Owner, Trans Works Transmissions LLC.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved