BBB Accredited Business since
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This company offers the sale of new and used tires. Services include custom wheels, balancing, tire mounting, tire retread, and repair.
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A BBB Accredited Business since
BBB has determined that Mr. P's Tires meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. P's Tires include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Larry A. Pachefsky, Owner Mr. Steven G. Schmidt, Owner
Related BusinessesMr. P's Tires
Tire Dealers Tire Retread & Repair Tire Distributors & Manufacturers Auto Parts & Supplies - Custom Wheels/Rims Tire Dealers (NAICS: 441320)
Service AreaSoutheastern Wisconsin
Alternate Business NamesMr. P's Tires S. 108th LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had the unfortunate experience of dealing with Mr. P's *******, **** and ****, with my most recent tire purchase. I dropped of my vehicle at 830 a.m. and indicated to **** that I will be back at 5 p.m. to pick up my vehicle. **** indicated that he would call when the vehicle was finished. At 1215 p.m. I received a message to return his phone call. I called back at 1230 p.m. To my dismay, **** nonchalantly indicates that he broke off my valve stem and tpms. He then apathetically said "you will have to go and spend 80-100 dollars to get it fixed elsewhere, your car is finished." I arrived at 5 p.m. to pick up my vehicle and address my concerns. I was concerned that I was not informed that they may break my valve stem when attempting to remove a seized valve cap. I was immediately belittled by both **** and **** when entering the establishment in front of 10-15 customers. After calmly attempting to ask **** and **** why they were yelling they responded "I talk loud" by **** and **** says "I think this is funny that you are making a big deal of this!" Coming directly from work, dressed in ******** ******, **** continued to compare changing a tire to my profession of saving lives as to the reason why he didn't wait before breaking my valve stem. "I couldn't leave the tire on and only change three tires, so I just broke it and I would do it again." At this point, I requested the owners contact information. Never once did either manager apologize or comment on the 3 cm circular gash on the rim of my vehicle where my existing valve stem was broken. I spoke to the owner 5 days after the event and it was the only time I received an apology. At no point during that conversation did he offer compensation to offset the cost of bringing my vehicle elsewhere to fix the broken valve stem. I appreciated the apology, but will stand by that I was not properly informed of the decision to break my valve stem and the damage to my rim.
Desired Settlement: I am not requesting a new rim, despite the damage, I would appreciate coverage of the new tpms that was damaged beyond repair.
Business Response: It was unfortunate that Dr. ***** had a very bad valve stem sensor. It was extremely corroded together in which we showed him. It was so bad that we had to chisel the sensor out of the rim. We did try to call Dr. ***** about the problem . Unfortunately when he did not answer his phone, we tried to see if we could remove the nut ,in witch the valve broke and we had to put a temporary valve in so we could air up a tire. We agree we should have waited for him to call us no matter how long it would have taken, in which the outcome would have been the same no matter what. Since I was on vacation, my response to Dr. ***** was immediate when I learned of his voice message. We are very sorry about the way this matter was approach, which I conveyed to Dr. *****. On 7/19/13 I did call Dr ***** on his phone and offered to pay for a new valve stem sensor. I hope Dr. ***** takes my offer .
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved