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BBB Accredited Business sinceAdditional Locations
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This company is a ticket, tour, and travel agency specializing in Green Bay Packer tickets, tours, skyboxes, tailgates, and group and corporate entertaining. Events include sports, concerts, theater, and travel.
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A BBB Accredited Business since
BBB has determined that Event USA Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Event USA Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Dennis G. Garrity, Owner Mr. Eran Roth, Operations Specialist
Related BusinessesPacker Fan Tours
Ticket Sales - Events Airlines - Ticket Agencies Tours - Operators & Promoters Travel Agencies & Bureaus Baseball Clubs Football Clubs Sports Promoters & Managers All Other Travel Arrangement and Reservation Services (NAICS: 561599)
Alternate Business NamesEvent USA Event USA Tickets
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hello. We bought a parking pass and tailgate package from Event USA for the game between the Green Bay Packers and Seattle Seahawks in September 2015. We arrived 3 hours before the game and picked up our tickets at the Event USA office. We proceeded to the designated parking lot which was blocked off with a sign stating "lot full". We wondered how could this be? We had a ticket and were very early. We attempted to find a parking attendant but none were on site. We traveled 1500 miles for this game from Calgary, Canada and not being familiar with the area then had to find alternate parking a 15 minute walk away and pay again for parking. I have contacted Event USA for a refund which they have declined. They asked for me to mail the pass back but honestly when we left the rental car in Chicago I left it in the car as we obviously did not have a use for it. Why would I have kept it and taken it home with me? I've contacted Event USA who have said again if I don't have the voucher I do not get a refund. I've advised them I will be filing a complaint as they should not get to keep my money for a service that was not provided. Thank you, ******
Desired Settlement: Please refund my credit card the $30 USD parking fee.
Mr. ******* purchased a reserved parking spot at our tailgate party and that pass was supplied. While the lot does sell out to the public, reserved spots are held for the purchaser. Event USA is open on game days until 30 min after kickoff which for this game was until 8 pm since the game started at 7:30. Mr. ******* knew our hours as he had picked up his passes that day. Had Mr. ******* either contacted our office or our staff at the tailgate party then we would have rectified the situation immediately, however we did not know that there was an issue. When Mr. ******* did contact us he asked for a refund which we agreed to but needed his unused parking pass back. Mr. ******* informed us that he no longer had it. We take customer service very seriously but unfortunately there are times when we cannot predict potential issues. This was such a case, had Mr. ******* called our office then this could have been avoided. However, without the opportunity to correct the issue and without the unused parking pass we are not willing to refund Mr. *******'s parking pass as we are still obligated to pay for it.
Better Business Bureau:
Business Response: The lot was marked full to the public, but you had a reserved spot. Had you called our office we would have been able to address this on the spot and clarify your confusion. Unfortunately we cannot make a refund without the purchased item being returned to us. This is a common and standard policy across many industries, and is reasonable.
Better Business Bureau:
As I have mentioned several times now we attempted to look for a parking attendant for assistance. This was very difficult not being from the area and having hundreds if not thousands of fans everywhere and cars lined up behind us. As we were unable to locate help we made our way back through the crowds to attempt to find another parking spot. As we travelled from Calgary, Canada for the game I was not able to make a phone call as I do not have a USA cell phone. However as mentioned before I did immediately email Event USA and received a response 2 days later. I am not sure what more I could have done as a customer. There were no instructions on the pass and one can't assume or rely on "standard" business practice.
Customer Reviews Summary