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BBB Accredited Business since

The Pool People

Additional Locations

Phone: (715) 359-0474 Fax: (715) 359-0552 View Additional Phone Numbers 1503 Schofield Ave., Schofield, WI 54476 http://www.poolpeople.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the sale and service of swimming pools and recreational products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Pool People meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Pool People include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Pool People
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 29, 1990 Business started: 01/01/1976 in WI Business started locally: 01/01/1976 Business incorporated 02/10/1977 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph S. Slowikowski, President Mr. Doug Cahak, Store Manager Mr. Clyde Radant, Store Manager Mr. Stan Slowikowski, Store Manager
Contact Information
Principal: Mr. Joseph S. Slowikowski, President
Business Category

Swimming Pool Contractors, Dealers, Design Games & Supplies Spas & Hot Tubs - Dealers Sporting and Recreational Goods and Supplies Merchant Wholesalers (NAICS: 423910)

Alternate Business Names
Central Housewares, Inc.

Customer Review Rating plus BBB Rating Summary

The Pool People has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1039 Lincoln St

    Rhinelander, WI 54501 (715) 369-7665

  • 1503 Schofield Ave.

    Schofield, WI 54476 (715) 359-0474 (800) 472-1926

  • 3280 Church St

    Stevens Point, WI 54481 (715) 341-6965

  • PO Box 116

    Schofield, WI 54476

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/29/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I again called pool people at the stevens point location and talked with ***, who knew immediately, before I even asked, that I wanted to know where our spa cover was and when they would deliver it. He said they sent the order in on September 15, but he was waiting too. I then called the ********** ******* company in ******** ***. ( where *** said they ordered the cover) And was told that they were taking three to four weeks to fill an order. Which indicates that the pool people are lying about when they sent the order in if they even sent it in. *** said he would call me back and at this writing he has yet to do that. Poor service for cash paying, return customers that previously purchased a pool and pool table there! Six weeks seems an unreasonable amount of time to wait with no calls or explanation from the pool people. They should give us a waiting discount or store credit for their poor service.

Desired Settlement: Store credit, refund the extra months wait time for delivery. They promised free delivery, but I don't trust that will happen.

Business Response:

The customer special ordered a spa cover on 9/12/14.  They were told it would be approximately 4 to 6 weeks to get made by the manufacturer.  The Manufacturer shipped the covers on 10/30/14. 

We received them in on 11/3/14 in Schofield, Wisconsin warehouse.  Cover was delivered to customer at NO CHARGE for delivery on Saturday 11/8/14.  All covers are special ordered and subject to

manufacturer production schedule and the trucking companies shipping time frame.   The customer has received their cover.  We do not have any employees by the name of *** who works for us.

 

Thank you very much.

****** *********** *** **** ******

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Pool People
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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