Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Pool Works, Inc.

Phone: (920) 339-9801 Fax: (920) 339-9765 View Additional Phone Numbers 765 Lawrence Dr, De Pere, WI 54115

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a swimming pool contractor for residential and commercial markets. They offer building, sales, and design for above-ground pools and in-ground pools (including fiberglass in-ground pools). They also offer spas, accessories and pool/spa chemicals and repair services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pool Works, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pool Works, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Pool Works, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 05, 1997 Business started: 07/01/1987 in WI Business started locally: 07/01/1987 Business incorporated 07/15/1987 in WI
Type of Entity


Business Management
Mr. David A. Kubiak, Owner/CEO Ms. Connie A Kubiak, Owner/Secretary Mr. Matthew J. Kubiak, Owner/President Ms. Kim Sanders, Treasurer
Contact Information
Principal: Mr. David A. Kubiak, Owner/CEO
Customer Contact: Ms. Kim Sanders, Treasurer
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair All Other Specialty Trade Contractors (NAICS: 238990)

Customer Review Rating plus BBB Rating Summary

Pool Works, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.