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BBB Business Review

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This company offers sales, service, equipment replacement and repairs of pools, spas, hot tubs,whirlpool baths and saunas

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Leisure Pools and Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Leisure Pools and Spas, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Leisure Pools and Spas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 24, 2000 Business started: 04/01/1990 in WI Business started locally: 04/01/1992 Business incorporated 07/01/1995 in WI
Type of Entity


Business Management
Mr. Patrick A. Reed, President Ms. Donna Reed, Vice President
Contact Information
Principal: Mr. Patrick A. Reed, President
Business Category

Swimming Pool Contractors, Dealers, Design Spas & Hot Tubs - Dealers All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Leisure Pools and Spas, Inc. sells the following brand(s): Baltic Saunas, California Cooperage Spas, Elite Spas, Lomart Pools, Maax Spas, Royal Saunas, Royal Spas, Sunset Swings, Walk In Tubs

Leisure Pools and Spas, Inc. offers the following product(s): Above Ground Pools, Hot Tubs, In Ground Pools, Outdoor Swings, Parts and Supplies, Pool and Hot tub chemicals, Walk In Bath Tubs

Method(s) of Payment
As of 12/151/2011 Cash, Check, Master card, Visa and Discover
Refund and Exchange Policy
refund with receipt  or in store credit with out receipt. No refund on chemical purchases or special order parts
Alternate Business Names
Leisure Pools and Spas Brookfield Leisure Pools and Spas Burlington Total Pool Care

Customer Review Rating plus BBB Rating Summary

Leisure Pools and Spas, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.