BBB Accredited Business since
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This company offers sports hospitality events for major sporting events worldwide. They also offer individual ticket sales for purchase.
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A BBB Accredited Business since
BBB has determined that Princeton Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Princeton Group, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Steven J. Krantz, Co-owner Mr. Marcus G. Davis , Co-owner Mr. Jason Driscoll, Co-owner
Related BusinessesICON Tickets
Sports Hospitality Ticket Sales - Events Event Planners All Other Travel Arrangement and Reservation Services (NAICS: 561599)
8215 Greenway Blvd Ste 380
Middleton, WI 53562 (608) 554-0700 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: The Princeton Group is a sports marketing group that tries to get financial advisors/brokers/agency owners to purchase trips to sport events and take their clients, etc. They have called my office for several years now and I have repeatedly asked to be removed from their call list. They apparently refuse to. I explained the last time that I was going to file a harrassment lawsuit if they didnt not honor my request and the DNC list that they have been added to for quite some time. I received a call to my office yet again today by a VERY rude young man by the name of ****** (he would not give me his last name) and started in on his "pitch" again. I told him that I had enough and needed to speak with the *******. He gave me the name of ****** ***** but would not put him on the phone to me. He then proceeded to laugh at me to his fellow telemarketers there in his office out loud. I have never seen a more unprofessional organization and been persistantly harrassed by any company more than the Princeton Group. I suggest they receive an "F" BBB Rating because their business practices are the farthest thing from an A rating I have ever witnessed
Desired Settlement: I would like written confirmation from one of the company heads on Princeton Group letterhead that they have taken the appropriate measure to permanently remove me, my firm, my contact info, etc. from their database. That written confirmation will be kept until such time as I see fit, and if they persist in calling me after such time, I will file legal action against them. I have been told at least 15 times "we'll remove you", so that isnt good enough this time. I want it in writing.
Dear Mr. *****:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me PROVIDED that they adhere to the assurances they have communicated in their response letter. I simply wish to have no further contact with them, in any way, shape, or form. If they persist in continuing to contact my offices trying to solicit business, I want to make sure it is made clear to them that I will pursue legal action against them to the fullest extent possible. Their words in the response letter mean nothing to me at this point, as they had promised to take me off their call list at least 10+ times in the past, and did not. Follow through is the only true resolution I am looking for.
I do appreciate all the BBB's help in getting to this point in the process and sincerely hope that this matter is behind us. Thank you for your time & attention in this matter.Regards,
*** ****** **** & ******* *********
BBB's Final Determination: Consumer accepted resolution offered by the business.