Business ProfileforBachmann Pools & Spas, LLC

We have had an unsatisfactory purchase and customer service experience with ********************. Attached you will find a document that outlines our experience and shows that we did not receive the product we ordered. We ordered the swim spa on June 30, 2023 for $34,019.97; it arrived at Bachmann Pools & Spas on August 22, 2023; we received delivery of the unit September 26, 2023; were told it was ordered incorrectly by Bachmann Pools & Spas and it did not have the Swim Deck or the Bluetooth sound system that we requested on September 26, 2023 after the product was delivered, unpacked, installed, and hooked up to electric; and on October 6, 2023 we requested to return the unit because it did not meet our specifications. We were told on October 6, 2023 that Bachmann Pools & Spas did not take returns. We would never have taken delivery of the spa if we would have been notified, prior to delivery, that the swim spa did not meet our specifications. We were also told on October 6, 2023 that our sales representative would be on the lookout for a customer that would be willing to purchase our swim spa and that Bachmann Pools & Spas would handle the moving of the spa if such a customer were identified. We are requesting that you review the attached documentation and note that we were never given the opportunity to refuse delivery of the unit that didn't meet our specifications. We paid $15,000.00 excavating our backyard and completing electric upgrades to accommodate the swim spa. In addition, we paid $3,600.00 as a down payment and have made several payments on the swim spa to date. We are asking that the swim spa be picked up from our home no later than the end of March **** and that we be credited for the remaining balance owed on the unit at the time of pick-up. We accept that we made a mistake purchasing the swim spa through Bachmann, and we are going to lose money at this point, but do not want the unit as it's not what we ordered.