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BBB Accredited Business since

The Mobile Repair Guys

Phone: (262) 501-3997 View Additional Phone Numbers N4051 Macarthur Rd, Rubicon, WI 53078 http://www.mobilerepairguys.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states that they are a mobile small engine maintenance and repair shop for outdoor equipment including lawn mowers, zero turns, and riding mowers, snow blowers, generators, pressure washers, chain saws, weed trimmers, and blowers, ice augers, serving residential and commercial clients.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Mobile Repair Guys meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Mobile Repair Guys include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

10 Customer Reviews on The Mobile Repair Guys
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: March 25, 2009 Business started: 05/07/2007 in WI Business started locally: 05/07/2007 Business under new ownership as of: 06/06/2010 Business incorporated 06/06/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Russ L. Benser, Owner
Contact Information
Principal: Mr. Russ L. Benser, Owner
Business Category

Small Engine Repair Lawn Mowers - Sharpen & Repair Recreational Vehicles - Repair & Service Saws - Sharpen & Repair Sharpening Service Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)

Alternate Business Names
Mobile Repair Guys New, L.L.C.

Customer Review Rating plus BBB Rating Summary

The Mobile Repair Guys has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • N4051 Macarthur Rd

    Rubicon, WI 53078 (877) 886-3638 (262) 501-3997

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In December called per brochure for service to my Lawn Tractor . explained the issue in hopes that it would be fixed by spring. Received Lawn tractor back in March said it was a wiring issue . They said it was fixed. First cut of spring there was no difference in performance (wont engage). Called in Late April the guy said he would come pick it up. They pick it up late April . From that point on its been a mystery . Started to call 3 weeks later called on 3 separate occasions, all 3 times the person said they would have someone call back. 2 more weeks later without a return phone call or any info at all as to the Lawn tractor issues or whereabouts for that matter. Absolutely beyond horrible customer service. I deserve a refund for the original service that was never done and would like my Lawn tractor back as was originally. The only alternative at this point is to file it stolen ?

Desired Settlement: I would like a complete Refund and an explanation of what exactly went wrong that it takes longer then a month for any kind of service with no return calls . And off the mailing list of those brochures I get in the mail with the catchy story behind the business.

Business Response: Spoke to the customer on May 30, 2015 and explained to him the situation and dropped his repaired lawnmower off on June 4, 2015 completely fixed.
The customer is satisfied with the repairs and cost and said he would send you an email to verify.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

******* *********

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

10 Customer Reviews on The Mobile Repair Guys
Neutral Experience (0 reviews)
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