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BBB Accredited Business since
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The company states it offers garden equipment sales and service, including snowblowers, lawnmowers, garden tractors and small engine repair.
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A BBB Accredited Business since
BBB has determined that Big Jim's Small Engine Service, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Big Jim's Small Engine Service, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Barbara Johnson, Owner Mr. Pete Kelly, General Manager
Small Engine Repair Lawn & Garden Equipment & Supplies Lawn Mowers Lawn Mowers - Sharpen & Repair Snow Removal Equipment Home and Garden Equipment Repair and Maintenance (NAICS: 811411)
650 Armour Rd
Oconomowoc, WI 53066 (262) 567-5878 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In December or November of 2010, I took a recently-purchased Echo PB 460-LN leaf blower into Big Jim’s Small Engine Service for warranty service. After an unusually long time had passed I called the business. I was given an apology (by Jim?), told that he had been in the hospital with serious medical issues, and that now my issue would be taken care of. I did not press the issue because of his hardship. I called again some time later and was told that there was good news: Echo was going to replace my blower. Still later I called again and was told that Echo had no new blowers of the correct model at the moment, but they would take care of me. I called again some time later. The owner was not available, but I was told they would take care of me offering me a “500.” I checked my records to confirm that my blower, a low-noise model had been worth $160 more than the 500. I called back to say I didn’t want the 500, but the original version. Twice in the whole process I had visited Big Jim’s (in another city from where I live). I have left my contact information with the sales person at the counter, asking for the owner to call me. It will soon be FOUR YEARS since I began this process. Those I have talked to at Big Jim’s have always been polite to me, and seemed accommodating. I think I may be a victim more of sloppy record keeping or communication than any deliberate attempt to defraud me. I haven’t seen other complaints about them. Nevertheless, I still want what I am owed, either: 1) A new Echo Leaf Blower PB 460-LN or better (original was low noise, 44cc, 281.6 KM/H, 10.8 m3/min, diaphragm carburetor) or, 2) $429.99, the original cost of the blower
Desired Settlement: Either: 1) A new Echo Leaf Blower PB 460-LN or better (original was low noise, 44cc, 281.6 KM/H, 10.8 m3/min, diaphragm carburetor) or, 2) $429.99, the original cost of the blower
Business Response: Company states that they are in contact with the consumer in regards to the issues.