BBB Accredited Business since
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This company operates a beauty school and full service salon including hair, nails, makeup, facials, waxing, and massages.
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A BBB Accredited Business since
BBB has determined that VICI Beauty School meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for VICI Beauty School include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marvin Rushing, President Ms. Penny Rushing, CEO
Schools - Business & Vocational Skin Care Day Spas Massage Therapeutic Barbers Beauty Salons Beauty Schools Nail Salons Hair Styling and Services Cosmetology and Barber Schools (NAICS: 611511)
Alternate Business NamesVICI Capilli Park LLC VICI Capilli Salon Bayshore VICI Capilli Salon Brookfield VICI Park Salon & Spa
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Additional Phone Numbers
- (414) 525-0100(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I received a haircut and coloring. I was overcharged and Vici acknowledges this but will not give me a cash or credit card refund. I went down down a second time to have hair color fixed as the first time left me looking like a snow cone. After the second time, things were better but they want me to come a third time to fix. I was told I could have half the cost in product instead of the 3rd visit then called back and told that I could not. The haircut was supposed to be free according to the coupon.
Desired Settlement: I was told by the ******* ***** i could have $62.50 in product or a recoloring. I live in ********* and can;t drive down AGAIN with my 10 month old son and husband who has 6 broken bones and a neck injury form a prior car accident. I don't have the time, ability to go down to Glendale. Also, I am scared that they would goof my hair up more. I want the $62.50 in shampoo or product like I was originally promised please (half of what I overpaid).
February 7, 2013
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am greatly concerned about the business etiquette of Vici after what I experienced and just read from the corporate response!
I guess I grew up in a different time wherein the customer and honesty were of integrity. To re-cap, I purchased a hair color of which the hair-cut was supposed to be free and then I bought some conditioner (i.e. “product”). However, as I read the corporate response, I am falsely guised to believe three things, which are; I was refunded the hair-cut charge that was wrongly charged, I rescheduled because of the “holidays”, and I was happy with everything.
Rather, I dispute arbitrage in what I was charged and paid, I greatly disagree with why I re-secluded, and I vehemently disagree with my any/overall happiness with Vici. Vici in Latin means to conquer and I feel conquered. I told my husband what happened at Vici on the phone and he wrote the original letter. The thoughts were mine and the words his. This time, everything is mine.
When originally dealing with customer service, the ******** *****, told me I could get a full refund but after talking to his ***** (****), ***** could not do a thing. **** was polite and eventually got something done but I did not get the full amount I had paid and had been told I would receive back.
As a woman, I was terrified to go back to a salon wherein everybody knew my business. My hair was destroyed and confirmed wrecked by non-Vici professionals (e.g. ******* ****** ** ********* and ***** ** *********). I spent hours on the phone getting a partial refund. I was content and willing to let ****’ mollification go until I saw the contrite assuage of Mr. ****** from Vici corporate.
Mr. ******, I am alarmed at your insinuations without first contacting me, the primary source. Facts that you have heard from secondary or tertiary sources are not correct. I therefore am led to believe that Vici is Big Business and does not care about the integrity of the small individual that aspects like the Better Business Bureau (BBB) protect. Pray tell if I have to elicit this unofficial endorsement of mouth and referral?
To repeat: I was overcharged, tried fixing my hair at Vici SEVERAL times too many, was confirmed to have messed up hair from Vici, fixed the hair at another place other than Vici, and am ABSOLUTELY disgusted with the lack of business acknowledgment, acceptance, and apology form Vici.
Myriad thanks for your help BBB,
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.