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BBB Accredited Business since
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This company offers programs in Medical Assistant, Veterinary Technician, Veterinary Assistant, and Dental Assistant.
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A BBB Accredited Business since
BBB has determined that Milwaukee Career College, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Milwaukee Career College, Inc. include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jack Takahashi, President
Schools - Business & Vocational Colleges, Universities, and Professional Schools (NAICS: 611310)
Alternate Business NamesMCC
Pro Mentor was previously known as ProStaff Training Plus.
Industry TipsChoosing a Vocational School Education-Choosing a School and GEDs
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3077 N Mayfair Rd Suite 300
Milwaukee, WI 53222 (414) 257-2939 (800) 645-5157 Directions
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Additional Phone Numbers
- (800) 645-5157(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: I have contacted Milwaukee Career College since 2010 in attempts to setup payment plans to obtain my official tranacripts. I previously corresponded with **** ***** on Thursday December 30,2010. He instructed me via email to contact **** ********** to discuss obtaining my official tranacripts. I received a message to meet with Ms.********** but that meeting never took place. I recently called MCC on 10/14/2015 to speak with someone in student accounts I left a message with my student id, the time I called and phone number but I have not received a call.
Desired Settlement: I'd like to setup a payment plan and obtain my official tranacripts so I can continue my education with the credits I've previously earned from MCC.
Business Response: We are sorry that you have not heard from us yet. Our ****** *********** **** *********, will contact you shortly.
Problems with Product/Service
Read Complaint Details
Complaint: I have been a student at this school for the last year in the VA/VT program. In that year, I have maintained a GPA above 3.5. The program is set up such that the Veterinary Assistant portion must be completed prior to moving on to the Veterinary Technician portion of the program. I had reached the externship phase in the Veterinary Assistant portion of the program, where evaluations were given weekly, at 120 hours into externship and a final evaluation at 240 hours or completion of the externship, as well as weekly meetings face to face with an instructor, staff members from the externship site and the student. The first week of externship I received a few Cs, the rest of my grades were As and Bs, the subsequent 5 weeks grades consisted entirely of As and Bs, 120-hour evaluation was all As and Bs in fact my externship site had expressed to my instructor that I was "the best extern the have had from Milwaukee Career College". It was in my final week of externship that my grades took a turn for the worse, consisting of 3 As, 1 B, 5 Cs and a D. My subsequent 240 hour evaluation then consisted of 1 A, 2 Bs, 2 Cs and a D, clearly not a reflection of my 240 hours of performance at this site. This combined with 1 assignment that was turned in late, resulted in a final grade from externship of a C. A minimum grade of a B- is necessary for admission into the Vet Tech portion of the program and I was denied. This school has no student handbook that offers any type of direction as to an appeals process, I have been informed that there is no appeals process, there is no review board, the final decision and only consideration is left to the sole discretion of the program chair. This program's tuition fees are $15,000 for the Veterinary Assistant portion and another $15,000 for the Vet Tech portion. Most Veterinary practices hire individuals for a Veterinary Assistant position, based on an individuals knowledge of animals, prior history of working with animals and a desire to learn more about working with animals. While helpful, most do not require any formal type of education, much less one that costs $15,000. It always was my goal to move on to the Vet Tech portion of schooling. I never would have agreed to such an expense for a position that would land me a position that pays most often just above minimum wage or, if you're lucky, $10/hour. It is my feeling that this school should not only have guidelines in place to justify a grading scale at these externship sites, but also some sort of board to oversee a decision that ultimately lies in the hands of one individual when such high fees are being charged and an individuals future is in jeopardy. Externships are not paid, 240 hours of time is what is expected and I feel that I was used as free labor for 7 weeks. I also feel that $15,000 worth of Federal Loan money was taken for a position that in most instances is acquired with on the job training.
Desired Settlement: I would like a full refund for my tuition.
Business Response: As to the attachment you sent, Ms. ****** filed a complaint against us to the Wisconsin Educational Approval Board (EAB) as well. After our sending a response to them, EAB sent us a letter to inform us that this case is closed. Please see attached files for 1. Our response to EAB and 2. Letter received from EAB. Our response to her complaint will be the same, therefore, I will forward them to you.
Response to ******* ******
Ms. ****** states:
“The bottom line here is, I did what was expected of me to gain admission into this program and more. The fact that I apparently am not allowed into ******, is first if all, unconstitutional (see Section 1983) and is the true reason for denial into this program.”
Ms. ****** states:
“And finally, as
I have stated numerous times, there is no amount of money I would have paid any
school for a diploma to be a Veterinary Assistant. While being a
Veterinary Assistant is a necessary first step in becoming a Veterinary
When prospective students meet with an Admissions
Representative initially, it is told to them that admission into the Veterinary
Technician program is not guaranteed. It
is explained that
Furthermore, there was no unfair or unprofessional treatment
shown to Ms. ****** by
We are confused that Mr. ****** requests the refund because her payment history does not support what she requests. Here is the history of her payments.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Below are excerpts from emails from Milwaukee Career College's Program Chair, Dr. ****** to ***** *********, ********* ********, Milwaukee Area Domestic Animal Control Commission. In the first excerpt, Dr. ****** tells Ms. ********* of his decision to not allow me into the Vet Tech portion of the program. This email is dated July 23, 2014, weeks before my grades had been submitted and 2 months prior to me being notified that I would not be allowed to continue on at this institution in pursuit of a new career. I would suggest this to be highly unprofessional. It is my feeling that I was not made aware of this decision immediately after it was made and not before completion of the Veterinary Assistant portion of the program to prevent me from having any recourse to pursue refund of tuition, as indicated by another email between Dr. ****** and Ms ********* on June 13, 2014
Customer Reviews Summary