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BBB Accredited Business sinceAdditional Locations
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This company offers dog training as well as mobile dog training, day care, boarding, and grooming.
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A BBB Accredited Business since
BBB has determined that Pet University Doggy Daycare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pet University Doggy Daycare include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Angela L. Trzcinski, Co-Owner Mr. Dennis A. Trzcinski, Co-Owner
Pet Training - Dog Pet Day Care Pet Services Dog Daycare Pet Boarding & Kennels Pet Exercising Service Pet Grooming Pet Training Pet Boarding - Dogs Pet Care (except Veterinary) Services (NAICS: 812910)
Service AreaMilwaukee, Waukesha, Ozaukee, Racine, and Kenosha counties.
Alternate Business NamesPet U Pet University, LLC
Industry TipsBefore You Buy
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BBB Complaint Process
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Additional Phone Numbers
- (262) 619-0109(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been going to Pet University for the past few year's and trusted them to care for my dog. My dog was always happy to go there. However, my last experience was horrible. I dropped my dog off for a one night stay while I was out of town for the night. I received a call from the owner that evening informing me that my dog has somehow escaped and ran away. Since my dog is no escape artist this seemed like an unlikely story she just happened to get out so easily. They mentioned that they had gone out looking for her with no luck or sighting from the Pet University employees. Since I was out of town I was unable to rush back to help look for her myself, the entire night I felt helpless and panicked when I realized I may never see my dog again. The next morning I received another call saying MADACC had found her and held her for the night. They were not able to contact me since the microchip system was down. The Pet University employee said that one paw was hurt and was treated and that she would need a bath, but otherwise was in good spirits and seemed fine. When I was able to return and pick up my dog, I was heartbroken to find my dog crying/whimpering. She could hardly walk and was covered in burrs. She couldn't get in the car by herself or up the stairs when we got home. The owner was not there or available to give me an honest explanation, let alone apologize and compensate me for loosing my dog. The story had changed from just my dog to several dogs getting out from the employee that was there. I still had to pay for a night (my dog wasn't even there for the night)! I have the added expenses of at least one vet visit to see what is wrong with my dog and a trip to the groomers and time out of my day for something that could have been easily avoidable. My dog is a member of my family and to have her treated this way is not only unacceptable, it could have a lasting effect on her well being. I would never recommend this company to anyone who cares about the well being of their dog.
Desired Settlement: I would like to understand the full situation, an honest explaination, a full refund of my dogs "stay", refund for all very bills accumulated from this incident and a refund for the extensive grooming my dog will need to get all the burrs mud and mats out of her fur.
This letter is in response to submitted complaint #********.