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Phone: (608) 467-6616 View Additional Phone Numbers Unlisted, Madison, WI 53718
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This company offers products for dogs, including collars, harnesses, leashes, clothes, treats, toys, grooming supplies, beds, and other accessories.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Good-Doggie Boutique include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Hermsmeier, Owner
Pet Supplies & Foods - Retail Internet Shopping Pet Supplies & Foods - Wholesale Pet Training - Dog Pet Jewelery Gift Certificates/Cards Pet Grooming Pet Training
Products & Services
Good-Doggie Boutique sells the following brand(s): Martingale collars, Cloudstar treats.
Hours of OperationOnline services available 24/7.
Alternate Business NamesGood-Doggie Pet Suppies Good-Doggie.com
THIS LOCATION IS NOT BBB ACCREDITED
Madison, WI 53718 Directions
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Additional Phone Numbers
- (888) 203-3083(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Merchant sent wrong size item. On the top of that it took over a month to receive the item. My multiple emails were never answered and I was unable to get anybody on the phone either after numerous attempts. Yet their website is still up and running. Since I was unable to replace my item for the correct size, I successfully purchased a similar item via Amazon. I'd like to return their item for a full refund now. OrderID 1796 Invoice Number: 1796 Customer ID: 212 Thanks
Desired Settlement: Full refund including shipping charge.
We will issue the full refund requested. We were distracted with the passing of our older dog who had been sick with lymphoma. We had a return authorization number issued to send to Sergiy the day before we had to put her down. We should have gotten back to him with that right away. We will mail the refund to him tomorrow.
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Read Complaint Details
Complaint: I ordered dog bones from this company on May 11. I have yet to receive them. I e-mailed them after several phone calls went unanswered. The sent me an e-mail apologizing. In June. they said they would refund my money and send to bones anyway. Still no bones. The charged my paypal account $15. 75. I want a refund. Forget the bones as they were birthday bones and the dogs birthdays have passsed.
Desired Settlement: I want my account refunded.
Business Response: Hello,
We apologize for the delayed response and any frustration. A refund of $20.00 has been issued which is greater than the purchase amount. We have also shipped the bones from the original order; and a color-coordinated organic dog birthday cake, both at no charge, to help make up for your disappointment. The cake and bones will arrive today, 7/17/2013.
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