Martingale collars, Cloudstar treats.
This Business is not BBB accredited
Phone: (608) 467-6616 View Additional Phone Numbers Unlisted, Madison, WI 53718
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers products for dogs, including collars, harnesses, leashes, clothes, treats, toys, grooming supplies, beds, and other accessories.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Good-Doggie Boutique include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Hermsmeier, Owner
Pet Supplies & Foods - Retail Internet Shopping Pet Supplies & Foods - Wholesale Pet Training - Dog Pet Jewelery Gift Certificates/Cards Pet Grooming Pet Training
Products & Services
Good-Doggie Boutique sells the following brand(s): Martingale collars, Cloudstar treats.
Hours of OperationOnline services available 24/7.
Alternate Business NamesGood-Doggie Pet Suppies Good-Doggie.com
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 203-3083(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I ordered dog bones from this company on May 11. I have yet to receive them. I e-mailed them after several phone calls went unanswered. The sent me an e-mail apologizing. In June. they said they would refund my money and send to bones anyway. Still no bones. The charged my paypal account $15. 75. I want a refund. Forget the bones as they were birthday bones and the dogs birthdays have passsed.
Desired Settlement: I want my account refunded.
Business Response: Hello,
We apologize for the delayed response and any frustration. A refund of $20.00 has been issued which is greater than the purchase amount. We have also shipped the bones from the original order; and a color-coordinated organic dog birthday cake, both at no charge, to help make up for your disappointment. The cake and bones will arrive today, 7/17/2013.
******* * ***** **********
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved