BBB Accredited Business since
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This company offers pet grooming services for dogs and cats including spa treatments.
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A BBB Accredited Business since
BBB has determined that Embark! Pet Spa, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Embark! Pet Spa, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sarah Jahnke, Owner
Pet Grooming Pet Supplies & Foods - Retail
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: When I called to make appnt for grooming my 2 dogs, I was told, when I started to give instructions, that they had the information on file. When I brought the dogs in, I said, I suppose you have the information on file?. They said yes. I had done business here more than once. They cut the dogs hair the way I want it done in the winter, which was for the most previous visit. However, it is now the end of May, I wanted them totally shaved, they were not. Nor was I allowed to say this, because, 'they had the informantion on file'. I made an appt for a month forward to do this. ****, the owner, called my house,that night, suggesting that, since the girl who had worked with my dogs before could be in the shop tomorrow, the next day, at 3, I could bring them in for the complete shave. I did this. When I picked up my dogs, after Embark had corrected it's mistake, I was told it would be a little more for the shave. **** charged me an additional $24, on top on the initail, I though reasonable price, of $76, for the shampoo, incorrect cut, and footcare on 2 dogs. I came back to them under the assumption that the girl who worked on my dogs did not clarify what was to be done, she only affitmed that she had it in her notes, and so, that this was a mistake they were fising. **** said nothing about an additional fee when I agreed tp come back nor when I was dropping them off. I did not ask if an additional fee would be charged, becaiuse on a previous occasion, Embark then and there fixied a mistake by shaving my dog's tail before we left. That fix was no fee. Suddenly, this fix is a fee. Embark's assumptions are costing me time and money.
Desired Settlement: $24.00 refund. Not an offer for $24.00 in goods/services.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. The owner of this business acted promptly to rectify a situation incurred by her employees.
BBB's Final Determination: Consumer accepted resolution offered by the business.