BBB Accredited Business since
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This company is a manufacturer of pet foods.
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A BBB Accredited Business since
BBB has determined that Fromm Family Foods, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fromm Family Foods, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Thomas E. Nieman, President Ms. Kathy Nieman, Controller Ms. Sharon Ziebell, Office Manager
Pet Foods - Wholesale & Manufacturers
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have contacted this company about carrying there line a couple of times. The distributor will not sell item due to the fact that a competing store in the area over a mile away had asked them not too. I used to work for said company. I never signed a non compete contract with that company. The fact that fromm has not responded to my inquiries and the distributor is unwilling to help. I have the money all the required permits to sell this item. The fromm company is just denying my store there products. I don't want to take legal action if I have to I will.
Desired Settlement: I would like to carry this line I don nor know why this company is doing this I would like a call from the company Fromm itself.
Attached please find the Fromm Family Foods response to Consumer Complaint # *******.
As far as ********** distributors I only emailed Fromm in regards to them not responding to my inquires. I emailed ********** in November twice and no one from the company ever got back to me. Two weeks later I called the distribution company and left a message with a woman. No one from the distribution called me back. I then sent an email to Fromm due to **********s poor response. I was interested in another avenue since I could not get the distributor to respond. I eventually got ahold of ********** and was told that I was not welcome to carry Fromm. That is when I told them they had no right to do that. It seems to me as if ********** is upset that I sent the inquiry to Fromm and they are now punishing me. I have not had any problems with any other distribution company or food company.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.