BBB Accredited Business since
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This company offers internet sales of party supplies for baby showers, wedding showers, birthday parties, and puppy parties.
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A BBB Accredited Business since
BBB has determined that Big Dot of Happiness, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Big Dot of Happiness, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Yukel, CEO Mrs. Sherri Yukel, President
Party Supplies Wedding Supplies & Services Baby Accessories & Services Gift, Novelty, and Souvenir Stores (NAICS: 453220)
Products & Services
Big Dot of Happiness, LLC sells the following brand(s): Big Dot of Happiness, When Pooch Comes to Shove
Big Dot of Happiness, LLC offers the following product(s): Party supplies
Method(s) of PaymentMastercard
Refund and Exchange PolicyEvery item comes with a 100% satisfaction guarantee. If for any reason you are not completely satisfied with your purchase you may replace or return it within 30 days of receipt for a full refund.
Alternate Business Namesbigdotofhappiness.com www.babyshowerstuff.com Www.bigdotofhappiness.com www.simplybabystuff.com www.simplybirthdaystuff.com www.simplyweddingstuff.com
412 Technology Dr E
Menomonie, WI 54751 (715) 232-8998 (800) 274-4282 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (715) 232-8998(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: When my husband and I bought Thank you cards from Big Dot of happiness for our baby shower they asked us for our email and our age. At first we were uncomfortable about giving out our age because we didn't want them to give out our information so we get spam, but since we couldn't complete our order without entering our age, we had no choice! Since we have ordered from Big Dot of happiness we have been getting disgusting and sexual spam emails from several different companies! This is so appauling that they sold our information to such disgusting places. One of the emails we got was for sexual pleasure for college men and women! We didn't give our information to anyone else in the last few weeks except to Big Dot of happiness, so it was clear to us and after they made us give them our age and information we knew it was them selling our information to other vendors without our permission!
Desired Settlement: We want them to not sell our information out to these disgusting places anymore! We are having a baby and we use our email for our whole family so in some ways they are also soliciting to a minor since our children also use our email! They should warn customers about them sharing their information before customers are to give out their information. And Age should not have been a requirement. Because now we have *Word Rejected*and other disgusting sites sending us Xrated emails!
Dear BBB and *****,Thank you for contacting us regarding your concerns! We are so very sorry to hear that you are receiving inappropriate emails. We understand what an inconvenience that can be, and as a family company, we couldn’t agree more that such emails are inappropriate and never necessary!
We can assure you that we have never, and will never, sell or rent any customer information, including name, physical address, telephone number or email addresses to any outside source. From day one, it has been our company policy to project the trust and personal information of all of our customers. We do require that an email address is provided at the time of purchase so that we can email a purchase and shipping receipt for our customers records as well as share upcoming sales and offers only associated with one of our six websites (********************** ******************** ******************** ************************ ********************* *** **********************).
Again, we are so very sorry that such an issue is occurring, and can assure you it is not related to any personal information that was shared with our organization.
We thank you so very much, for standing up for customer rights!! We believe, at Big Dot of Happiness, that the customer is the boss and we work to make sure that every customer is 100% happy, no matter what!!
We wish you a very Big Dot Day!
Sincerely,**** **********Customer Service Manager
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved