6/12/2016 We have paid for a subscription to the Sunday Journal Sentinel for the past 23 years. In the past month, the newspaper has not arrived by 8:00 am on three out of four Sundays. When we have reported the problem, the company has replied that we will receive the paper by 2:00 pm. Part of a subscription is a "guaranteed" delivery time, and a newspaper which arrives by 2:00 pm does not meet the guarantee, nor does it provide "news". I will be rating my recent experience with the Journal Sentinel as "negative".
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Katharine A. on 6/12/2016 | Submit a Customer Review
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12/4/2015 I am a 2 year +digital subscriber to the Journal Sentinel - jsonline.com. I subscribe because I am a Green Bay Packer fan living in PA and it is a good way to get Packer news. I went to pay my credit card yesterday and noticed that my jsonline bill doubled from the previous month. I received no communication that the rate I was being charged was going to change. I called the customer care # 414.224.2222 and talked with 'Neh.' (spelling?). I explained to her that I am an out of state subscriber simply for Packer news. I received no notice that my subscription rate was going to change. She put me on hold and came back and told me that was an introductory rate! I have received that rate for 2 years! I told her I do not think it is ethical or legal to increase my rate simply because they have my credit card on file without asking or notifying me. She talked again with a supervisor, returned to the phone and told me she would revert the rate back to my original rate, but could not guarantee how long it would stay at that rate. I told her that if it changes, I do not want the subscription. I also asked her to refund the doubled rate that was charged for this month, or at least credit it to the next month's payment. She talked with her supervisor and told me that was not possible.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by T. W. on 12/4/2015 | Submit a Customer Review
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Comment from the Business I apologize for the frustration you experienced regarding your Journal Sentinel digital subscription. Our introductory offer is valid for the first 6 months and then changes to the standard rate. This was communicated in the Terms & Conditions that you accepted when purchasing your digital subscription. I have emailed you a copy of the Terms & Conditions for your review. As you mentioned, one of our Supervisors extended you the introductory/promotional rate again. This will be valid for another 6 months and then change to the standard rate. Please let me know if you have any additional questions. Thank you. by on 12/8/2015

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10/17/2014 Journal Communications are criminals. They started charging me for a subscription that I did not have. I had never provided them with my card number but yet somehow they got it and were charging me. When I called to receive a credit they even told me that they had no idea where the charges were coming from. They stopped payment and said they would issue a credit immediately. I waited a week and still had not received a credit. When I call back the supervisor was extremely rude and made me feel like it was my fault. She said all she could do is give me a confirmation number for the refund but since they showed it on their end there was no more she could do. I called back the next day and the representative said she did not even show a credit in process and that she would go ahead and process a refund. I am still waiting for the money that they took out of my account without permission.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by JLatus on 10/17/2014 | Submit a Customer Review
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5/27/2014 In a little over 1 week we had 2 missed deliveries. One paper was delivered the next day along with the regular daily delivery. Yesterday the paper never arrived and was not with todays delivery. Reported both issues to the automated customer service at the Journal/Sentinel and spoke with a representative the first time. On 5/27 called again for the latest missed paper and was hung up on 2 times before I even got to speak to someone. Called a different phone number a third time finally reached a live person after a 22 minute wait. When subscribing to the Journal/Sentinel we were told our weekday paper would be here by 7AM and the weekend papers would be delivered by 8AM. Our paper NEVER arrives by either time. It is delivered anywhere from 8 - 9:30 on most days by multiple different people, which is very odd. When you talk to a customer service person they apologize but no one of authority does anything about correcting their "carrier" problem.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Nadine M. on 5/27/2014 | Submit a Customer Review
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Comment from the Business I apologize for the repeated service issues with your delivery. If you contact the customer care department at customercare@jrn.com someone will work to resolve your concern as quickly as possible. Delivery deadlines are - Monday though Friday by 6:30am, weekends and holidays by 7am. Please feel free to reference this post I'll personally make sure it's immediate attention. Thanks and have a great day. by on 5/28/2014

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