BBB Accredited Business since
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This company states that they specialize in motorcycle apparel, accessories, supplies, parts and leather clothing via internet.
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A BBB Accredited Business since
BBB has determined that Jackets4Bikes.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jackets4Bikes.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Irfan Bajwa, President Imran Bajwa, Vice President
Motorcycles - Supplies & Parts Womens Apparel - Retail Internet Shopping Leather Clothing - Retail All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Alternate Business NamesI2X Gears, Inc.
3638 Oak Valley Ln
Waukesha, WI 53188 (262) 510-2134 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On November 13th, 2011 I purchased a leather jacket from jackets4bikes.com through ********** (Jackets4bikes has a seller's profile with **********). I was happy with the purchase and began wearing the jacket. About a week ago (today being February 8th, 2012) I noticed that the lower end of the main zipper was beginning to separate where the first "tang" of the zipper is located. It appears to me to be a defect because the jacket has not been abused. I contacted Jackets4bikes.com via email and was told to refer to ******'s return policies, which I did. ****** allows an item to be returned within 30 days using their process, but they also state, and I quote: "Please contact jackets4bikes owned & operated by I2X Gears, Inc. to request a refund or get information about any additional policies that may apply." This quote is copied directly from the return Policy section of the jackets4bikes.com seller's profile on ****** (***************************************************************************************************************************************************). I was curious about the "additional policies" so I went to the jackets4bikers.com website and went to the Returns page. (http://www.jackets4bikes.com/t-returns.aspx). There I found a 30-day "return" policy and a 90-day "Exchange" policy. The Exchange policy states: "We have a 90 Day exchange policy for USA customers. Send the item back stating the item and size you need in exchange. Please make sure to include your order ID, full name and address with the return. We include a return section on all eligible invoices packed in the shipping package. It is strongly recommended that you use this form to return items. Once we get item back we will process the exchange in approximately 4-5 business days. We will process exchange requests for a like items or even similar items and it is based upon availability. Please note that our inventory fluctuates rapidly and frequently and there is a possibility that we do not have all sizes available all the time." I emailed Jackets4bikes.com again and pointed out this policy. i was told that it dind't apply to items purchased through ******, only those itmes purchased "directly from them" I pointed out that the jacket was shipped directly from Jackets4bikers.com's warehouse, and came with the invoice on their letterhead. I also pointed out that nothing in ther policies, either on ****** or on their own websites, says anything that the 90 day policy does not apply to purchases made through ******. The following is a summary of the email exhcange (email can be provided if necessary): ***** *******: "Hi... The zipper on this jacket is beginning to separate at the bottom. Is there a warranty on this jacket?" JACKETS4BIKES.COM: "Thank you for contacting us. We offer 30 days warranty." ***** *******: "Thanks for your reply! I found your website after sending this email and your return policy states that I can get a refund within 30 days and an exchange within 90 days. Since I purchased this jacket through your ****** store on November 13th, 2011 I am within the 90 day period (85 days to today). I have the invoice that was sent with the jacket. According to your website I should be able to return it (at my expense) to initiate an exchange. Is this correct?" JACKETS4BIKES.COM: "You bought the jacket from ********** and ****** has different return and exchange policy. If the jacket is bought directly from us we offer 90 days return policy as long as the item is in new condition." ***** *******: "The return policy on your ****** seller’s profile states: 'Please contact jackets4bikes owned & operated by I2X Gears, Inc. to request a refund or get information about any additional policies that may apply.' Since I’m not requesting a refund but an exchange, I consulted your website for the “additional policies” and I found your 90 day exchange information (which, incidentally, doesn’t mention anything about the condition of the item): 'Exchange Returns (USA Customers only) We have a 90 Day exchange policy for USA customers. Send the item back stating the item and size you need in exchange. Please make sure to include your order ID, full name and address with the return. We include a return section on all eligible invoices packed in the shipping package. It is strongly recommended that you use this form to return items. Once we get item back we will process the exchange in approximately 4-5 business days. We will process exchange requests for a like items or even similar items and it is based upon availability. Please note that our inventory fluctuates rapidly and frequently and there is a possibility that we do not have all sizes available all the time.' Yes, I bought the jacket through ****** but it was shipped from your warehouse and the invoice is printed on your letterhead. The return instructions on the invoice say nothing about having to follow ******’s return process; it specifically states that I can return it directly to you. Please work with me on this. I really like the jacket and I very much want to support businesses like yours who offer great products at good prices to the biker community. All I want to do is exchange it and have a positive transaction between us. I swear it hasn’t been abused, the zipper is just coming apart. It appears to be a defect. Please let me exchange it? I’ll provide excellent feedback for you and I promise to check you guys out first for any other bike-related stuff I need to get (which will be quite a bit as the weather warms up). Come on, do the right thing. :-)" JACKETS4BIKES.COM: "You can get the jacket fixed from any local shop. We offer 30 days exchange policy on all the transactions done through ****** and **** store." ***** *******: "Wow. Way to delight the customer! If there was a DE-motivational speaking circuit for those who strive to underwhelm and discourage return business, you'd be their hottest act. I mean, really? It's ONE jacket. It's not going to break you. And it's not like I made up this 90-day exchange policy out of whole cloth, I got it from YOUR website. Nothing in your ****** seller profile nor on your website suggests that this policy doesn't apply to purchases made through ******. I'm willing to bet that the BBB will agree, and I'll be contacting them soon. Have a WONDERFUL day."
Desired Settlement: Exchange the leather jacket with the same model and size. http://www.jackets4bikes.com/p-30-mens-motorcycle-leather-jacket-with-molded-armor-in-black.aspx ASIN: **********
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved