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Phone: (608) 221-8865 Fax: (608) 221-9003 3333 Femrite Dr, Madison, WI 53718
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This company offers the service and repair of motorcycles, snowmobiles and ATV/ATCs, including off-road bike repair, new/used motorcycle salvage and vehicle storage.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Suter's Speed Shop include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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Type of Entity
Business ManagementMr. Steve Suter, Owner
Motorcycles - Repairing & Service Motorcycles - Supplies & Parts Snowmobiles Auto Machine Shops Recreational Vehicles - Storage Motorcycles - Dealers
Hours of OperationMonday-Friday: 9AM-6PM
Alternate Business NamesSuter's Speed Shop, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
3333 Femrite Dr
Madison, WI 53718 (608) 221-8865 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On October 19th I purchased a 2008 Suzuki DRZ 400SM from *****’s Speed Shop located in Madison, WI. The transaction was personally handled with ***** ***** (the owner of the shop), who simply signed the title and gave it to me, after receiving the cash. At the time of the transaction, I asked if the fluids in the bike were good since it was coming out of storage. Mr. ***** replied, “yes”. During this transaction I was never given a WI Motorcycle Buyers Guide, asked to sign a purchase agreement for the vehicle, or was given a used vehicle disclosure form. The only tag or information displayed on the vehicle was a tag stating “08 Suzuki DR-Z 400SM $4995” (See Picture A1 & A19). I was given verbal confirmation by the owner, Mr. *****, that the bike was ready to ride and so I drove it home. Due to my current living arrangement I chose to store the bike in a garage approximately 45 minutes away from my primary residence. For this reason, I was not able to thoroughly examine the bike and discover the extent of disrepair that it was in until recently. On October 24th I noticed that the bike had produced a lot of backfire from the exhaust (usually a sign of improper carb jetting) and that many of the spokes were loose (a danger to throwing the wheel out of alignment). I notified ***** ***** via phone on October 27th at 2:37pm(see picture A2), and asked him if the bike had passed mechanical inspection and had been properly tuned after aftermarket products were added to the motorcycle. Steve personally assured me that the bike had been properly adjusted (jetted) by the previous owner, and had passed an inspection by his shop (*****’s Speed Shop). On November 6th I thoroughly investigated the bike including the removal all of the plastics and gas tank. I found that the throttle cable had a tendency to remain open and was not closing properly. The front brake reservoir was extremely low (see picture A3 & A4), and the rear break fluid was discolored and needed changing (see picture A5). Next I changed the spark plug (see picture A6) and found that the motorcycle was running very rich and had not been jetted properly contrary to what I had been told on October 27th. Additionally I found an excess amount of engine oil in the bike (1” over the maximum fill line). Given the combination of low brake fluid, a faulty throttle cable and loose spokes the condition of the bike when purchased from *****’s was not safe to ride. If the brakes were to malfunction and the throttle remain open that could easily cause a deadly crash. The bike was sold to me under the assumption that it had undergone a mechanical inspection and was sold as safe to ride. The information Mr. ***** provided about the bike was fictitious and illustrates blatant negligence in allowing the bike to leave his shop in such condition. I called *****’s Speed Shop on November 7th at 10:23am (see picture A7 and spoke directly with Mr. *****. I notified him of the issues that I had found and asked him whether it had been inspected prior to sale. He confirmed again that it was inspected, and that he was unaware that the bike was low on brake fluid. I asked if it was possible to bring the bike back to the shop to have the fluids replaced and for it to have another inspection ensuring it was safe to operate. He replied “I guess we will give you a good deal on labor”. I called the Wisconsin Department of Transportation on Monday 11/9/15, and notified them of my situation. They confirmed that *****’s Speed Shop is in fact a licensed dealer (as listed on google search see picture A8 & listed on website A9). Given that they are a licensed dealer and the bike was advertised and sold under the business (see picture A10-A21). *****’s by Wisconsin State Statute 139.04 subsection (6) should have provided a Wisconsin Buyers Guide detailing the inspection of the bike. In addition to the Buyers Guide, *****’s failed to provide a purchase agreement and complete the registration process of the vehicle through the dealership.
Desired Settlement: Given the fact that the all of the issues that have been presented should have been found and addressed during a proper inspection of the motorcycle prior to sale, Mr. ***** did not follow Wisconsin State Statute 139.04. The statute states, “it is an unfair practice for a dealer to not remedy an item improperly reported on the guide that the dealer could have found using reasonable care”. In light of the failure to provide me with the proper documentation and refusing to remedy the issues brought to light by my notification. I would like to return the bike and receive a full refund and be prorated for taxation incurred through registration of the vehicle totaling $4245.31
Business Response: This has been Resolved
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Customer Reviews Summary