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Wisconsin

This Business is not BBB accredited

Grasshopper LTD, LLC

Phone: (608) 346-1337 Fax: (608) 338-1092 View Additional Phone Numbers 2826 S Bartells Dr, Beloit, WI 53511 http://www.grasshopperlimited.com

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Description

This company offers the manufacturing and sales of custom backrests for motorcycles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Grasshopper LTD, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Grasshopper LTD, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: April 02, 2013 Business started: 01/01/2008 in WI Business started locally: 01/01/2008 Business incorporated: 03/24/2014 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Lonnie R. Alsteens, Owner
Contact Information
Principal: Mr. Lonnie R. Alsteens, Owner
Business Category

Motorcycles - Customizing Motorcycles - Supplies & Parts Motorcycle, Bicycle, and Parts Manufacturing (NAICS: 336991)

Products & Services

Grasshopper LTD, LLC sells the following brand(s): Harley Davidson, Honda, Kawasaki, Suzuki, Triumph, Victory, Yamaha

Alternate Business Names
Grasshopper Limited

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2826 S Bartells Dr

    Beloit, WI 53511 (608) 346-1029 (608) 346-1337

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (608) 346-1029(Phone)
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Complaint Detail(s)

12/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 12, 2013, I purchased a driver's backrest for my 2008 Yamaha V-star 1300 with a mustang seat for Grasshopper Limited. The part number bought was Y1300TNM for the amount of $99 + $10 shipping an handling. I received the part within a reasonable amount of time. When I tried to install the part on my bike I ran into a couple problems. First the mounting bolts provided with the kit were not the proper size for my bike. This problem was easily resolved with a $2 trip to the hardware store. When I finished installing the seat with the proper hardware I found that the part did not properly fit my bike. If i inserted the backrest until it seated properly it scratched my bike and pushed the passenger seat in to the point where the backrest bracket was rubbing through the seat pad. I emailed the company right away to see if I had something installed wrong. I sent the photographs of the improper bolts and the seat not fitting correctly. Lonnie agreed in email traffic that there was indeed an issue with his product. He also stated that he would get me a solution. This last email was sent on June 28, 2013. He requested that I give him the following weekend to come up with a solution. I have emailed grasshopper limited several times with no response. I tried simply leaving a negative review for the product, in which I used no cursing nor did I put any badmouthing comments, but this review did not get posted to their site to help future customers as they naturally control what reviews they want shown.

Desired Settlement: All I want is the product that they said I was supposed to get. If it means someone actually decides to follow through with customer service and helps me fabricate a fix that's fine. If it means refund I want a full refund including my original shipping and return shipping. I bought this backrest so I could ride after my back surgery. They ruined a full year of riding for me and have not stood behind their product. I was lied to and then ignored. If they choose not to help in any way then I would at least like my review to be posted on their website so future customers know what they are getting in to.

Business Response: We are doing our best to resolve this incident!

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

 

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BBB's Final Determination: Consumer accepted resolution offered by the business.