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BBB Accredited Business sinceAdditional Locations
Phone: (262) 879-1200 Fax: (262) 879-0310 16650 W Bluemound Rd, Brookfield, WI 53005
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This company offers modeling and acting training as well as personal development.
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A BBB Accredited Business since
BBB has determined that John Casablancas Modeling & Acting Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for John Casablancas Modeling & Acting Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. James Gans, President Ms. Pam Beattie, Director Ms. Linda Carter, Director of State Compliance
Modeling & Talent Agencies Modeling Schools Schools - Private Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures (NAICS: 711410)
Alternate Business NamesCommunity Vocational Schools of Milwaukee, Inc.
This company's corporate office is located at 648 Trade Center Blvd. in Chesterfield, MO 63005.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|4/1/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: My son ***** ******** was to start this school in August 11,2012and I put the one hundred dollars down, I had talked to *** ******** at the end of July because my husband had up and left the state leaving me and my 2 children with no income whatsoever. We had just moved in with my mother after losing our home, I had miscarried and almost died from going septic, so apparently this was too much for him to handle. *** had really wanted Thomas in and was trying to find a way to make this work, was going to push the class to September, but when I realized I wouldnt even be getting child support I called and let her know that we would have to wait on taking these classes till I found a job or tax returns, but that I really needed that money from the deposit back. She left me a message early in the week (second week of August) stating she understood and that I needed to send a cancellation letter, which I sent August 9, 2012. I called once a week after that leaving messages inquiring about the refund but no one would call me back. It wasn't until September 5th that I said I would be contacting the BBB and contact 6 that I finally get a call back telling me that I wouldn't get my refund back because they didn't receive my letter till the 15th. If that was so why wouldnt anybody call me back? I got absolutely nothing for my money, and the director told me that they had instructors set up so thats where my deposit goesand if I decide to put Thomas back in classes ever that it would be applied, how does that make sense? and why would I want to bring my son there after all this hassle? She told me to write a letter to the finance company asking for an appeal, but I can't even afford a stamp to send it. Nobody foresaw my husband leaving us like that so I believe there should be special circumstances for instances like this, because my son would've been attending if this would't have happened. I need this money to get my children to school and to find a job.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.