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BBB Accredited Business sinceAdditional Locations
Phone: (262) 879-1200 Fax: (262) 879-0310 16650 W Bluemound Rd, Brookfield, WI 53005
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This company offers modeling and acting training as well as personal development.
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A BBB Accredited Business since
BBB has determined that John Casablancas Modeling & Acting Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for John Casablancas Modeling & Acting Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. James Gans, President Ms. Pam Beattie, Director Ms. Linda Carter, Director of State Compliance
Modeling & Talent Agencies Modeling Schools Schools - Private Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures (NAICS: 711410)
Alternate Business NamesCommunity Vocational Schools of Milwaukee, Inc.
This company's corporate office is located at 648 Trade Center Blvd. in Chesterfield, MO 63005.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
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Problems with Product/Service
Read Complaint Details
Complaint: Well My 2 daughters and I seen an aid online for John Casablancas auditions. This was our first time even attending anything like this. We thought it would be nice to learn and have a little help. So we went to the auditions where the set up was beautiful it looked like a photo shoot and a runway they had it all set up. I believe they took advantage of some of the parents new to the business and had props to catch everyones attention. The director of the office said that all children who attended got through except two healthy size nice people that audition as well. (Hmm) Anywho, we were told to return and meet with ××× the next day for a reading audition. Surely we were excited. When we returned we were given a paper with a few lines fo my daughters to read (they made it seem so extravagant ). After the reading with ××× we were told that my daughters need work, my ** yr old son was present as well. I was offered modeling lessons for $370 down and $114 per month as a payment plan for classes and portfolio photos. I stated I did not have this $370 after i had already filled out the paperwork. From my understanding as ××× explained to me I had to pay the down payment for my girls to start the classes. The director was called in and I was given another price I could pay $200 down that would be $100 per child as the director stated. I told them I did not have all of the money on me. I would return to close out the agreement. I never made a down payment but my application /contract was still submitted to this credit company NEA National Education Acceptance place in ** ****** **. I did notify ××× that week that I wouldn't be able to do this payment plan due to family crisis. The total bal to NEA would be $1495. I dont have that kind of money after bolls. I told ××× at John Casablancas I would like to come to later auditions maybe late summer of 2015. She said ok goodluck and I was lead to believe everything was over. Until i received a bill for the $1495 in a payment plan agreement I never put a down payment on to begin with. I believe they are recruiting crooks. I need my money i never paid for services with John Casablancas nor with this National Education Acceptance for credit. I was sent this bill and letter for NEA not even knowing where these classes or modeling school is located. I don't even know if we can get there. All I was told by John Casablancas was the day and date the girls would start if I could make a down payment never a location. I would like for this fee to be wiped out because it will be reported to the credit bureau and I never agreed to this debt. John Casablancas never got a dime from me. Thank You ? ******* *****
Desired Settlement: I would like all debts wiped out with NEA and John Casablancas because I never paid a down payment at the appointment to start the contract for classes. I also never knew about NEA some credit company. I also was never told where classes were held just dates and times.
We are in receipt of the correspondence from Ms. *****. Her account was never processed and no money is due, or was ever due. We do, however, take exception with Ms. *****’ account of how she came to this situation. Ms. *****’ explanation of us having “props” to “catch everyone’s attention” makes no sense to us. Our office is set up to operate our business. Her statement that we are “recruiting crooks” seems odd as well. We do not believe the people that come to our office are crooks’ but good people trying to help their children become better people. Ms. ***** stating she did not know where we were located also makes no sense, since she claims she was at our office.
Regardless, Ms. ***** is not with our company, has no contract with our company and thus owes no money to our company. We wish her and her family the best and suggest she not return to your office later in the summer, as she has suggested in her correspondence.
We shall consider this matter closed, unless we hear further from your office.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Apparently James at John Casablancas did not understand all of my complaint. As long as I don't owe them I am happy a bill should have never been sent to me in the first place. I also would never return to jc after I reported to the bbb do u think I'm crazy? Lol I also wasnt calling the parents crooks I was talking about the employees at John Casablancas. I did know jc location but not the location of the so called "Acting classes". Thank you good day
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
|4/1/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: My son ***** ******** was to start this school in August 11,2012and I put the one hundred dollars down, I had talked to *** ******** at the end of July because my husband had up and left the state leaving me and my 2 children with no income whatsoever. We had just moved in with my mother after losing our home, I had miscarried and almost died from going septic, so apparently this was too much for him to handle. *** had really wanted Thomas in and was trying to find a way to make this work, was going to push the class to September, but when I realized I wouldnt even be getting child support I called and let her know that we would have to wait on taking these classes till I found a job or tax returns, but that I really needed that money from the deposit back. She left me a message early in the week (second week of August) stating she understood and that I needed to send a cancellation letter, which I sent August 9, 2012. I called once a week after that leaving messages inquiring about the refund but no one would call me back. It wasn't until September 5th that I said I would be contacting the BBB and contact 6 that I finally get a call back telling me that I wouldn't get my refund back because they didn't receive my letter till the 15th. If that was so why wouldnt anybody call me back? I got absolutely nothing for my money, and the director told me that they had instructors set up so thats where my deposit goesand if I decide to put Thomas back in classes ever that it would be applied, how does that make sense? and why would I want to bring my son there after all this hassle? She told me to write a letter to the finance company asking for an appeal, but I can't even afford a stamp to send it. Nobody foresaw my husband leaving us like that so I believe there should be special circumstances for instances like this, because my son would've been attending if this would't have happened. I need this money to get my children to school and to find a job.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.