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Johnson Controls, Inc. is a global market provider of automotive systems and facility management and control. In the automotive market, it is a large supplier of integrated seating and interior systems, and batteries. For nonresidential facilities, Johnson Controls provides control systems and services, including comfort, energy and security management.
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A BBB Accredited Business since
BBB has determined that Johnson Controls, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Johnson Controls, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Alex A. Molinaroli, Chairman President & CEO Ms. Liz Blair Mr. Mary Dowell, Director of Community Relations Ms. Tanya D. Ensor, Heating & Air Conditioning Ms. Deborah Liebert, Complaints Contact Mr. Frank A. Voltolina, Vice President & Treasurer Mr. Keith E. Wandell, President and COO
Manufacturers & Producers All Other Miscellaneous Manufacturing (NAICS: 339999)
Products & Services
Johnson Controls, Inc. offers the following product(s): creates quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles.
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (414) 961-6500(Phone)
- (608) 222-9100(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Johnson Controls manufactures the Ever Start brand of vehicle batteries sold nationwide at Wal-Mart stores. Wal-Mart does not manufacture the battery, Johnson Controls does. My husband, ****** ********** (it's a joint complaint) bought two Everstart batteries from our local Wal-Mart store (3220 Irving Cobb Dr., Paducah, KY) on the date of 7/21/13. The batteries purchased were listed on the ticket (which we have and can present) as item 060538809836 which is this item: http://www.walmart.com/ip/EverStart-Plus-56-3-Lead-Acid-Automotive-Battery/28275674#about The batteries have a two year warranty, which expired on 7/21/15. On the date of 4/28/16, when starting up the vehicle as normal, (an RV) one of the batteries exploded (yes exploded!) with a large bang (only one of the batteries was involved, the other one bought on the above ticket was okay-it was on the other side of the engine.). No one was injured, and the only reason no property damage (that we know of, and it doesn't look like there is any) occurred is my husband rinsing everything off in the engine compartment with water very quickly. He had to to remove the battery (and he is unharmed) that was spilling battery acid everywhere. I have a picture of the battery and one side of it is basically missing. The local Wal-Mart store can cooperate this as it was returned to them for a "core". Since the warranty had expired, the local Wal-Mart store could do nothing to help us. They have been very kind and courteous and as helpful as possible on all levels, locally and corporate. When I called Johnson Controls, I spoke with a woman (I should have gotten her name, but didn't-but she did get mine.) who flat out denied that Johnson control has any responsibility in this matter. They tried to put the blame and responsibility on Wal-Mart. Saying, "We just make them for them." They also implied that my husband had done something irregular to the battery for this to have happened. Which was simply not true. They in a round about way blamed both us and Wal-Mart for the failure of the battery and it's explosion. It is ludicrous to expect any store to be liable for it's product. Liability should always, logically lie with the manufacturer. Manufacturers must be held to reasonable standards of care and safety. An exploding battery is not exactly something anyone would consider safe! The battery that exploded had a serial number of (one of these two, we bought two on the same ticket, and only one exploded) either JCH13004605005 or JCH13004046047. The purchase price after core return and tax was $90.07. On 4/29/16, when our local Wal-Mart could not replace the exploded battery (but did take it as a core) we purchased another battery, also an Ever Start. Wal-Mart item 060538809700 http://www.walmart.com/ip/EverStart-Plus-24-3-Lead-Acid-Automotive-Battery/28275666 The serial number was: JCH15002766525. The purchase price after core return and tax was $95.37. (I have all the receipts on both batteries, by the way.) So, in a bit less than three years, we have a battery that explodes and spills battery acid everywhere when our RV was started. I don't think anyone would think this is normal. It is unconscionable that Johnson tries to blame Wal-Mart and ourselves-when the only fault is theirs for manufacturing a faulty battery. Someone could have been hurt, maimed or killed or an RV motor ruined or a fire started by this battery. We are all fortunate that the only damage appears to be in the battery itself. I can supply pictures and receipts if needed as well.
Desired Settlement: We did not pay Johnson directly, but Wal-Mart. I think it's only reasonable that they pay the cost of the original battery (which is $5.30 less than the cost of the new battery). They deny responsibility and try to say it is Wal-Mart's problem. No reasonable person would expect the seller to pay for this or make it right, it is solely the manufacturer, Johnson's issue and liability. And they need to do the right thing and take responsibility for this faulty battery.
As a matter of practice and agreement, we do not supersede or circumvent our customer's decisions on their warranty programs. Johnson Controls does not handle the warranties on behalf of the retailer. The retailer has the sole responsibility to manage their warranty program. To receive a warranty on your product you must return the battery to the company with a proof of purchase. The retailer's decision is the final decision.
On the original receipt, when the battery was purchased it states: “Receipt is necessary to validate date of purchase for warranty adjustments.” See attached sample image with the warranty verbiage (Note this is only a sample and not a copy of your receipt). The battery receipt purchase date is used to determine the start of the warranty. From the information you provided the warranty began on 7/21/13 and ended on 7/21/15. The warranty period for an Everstart plus battery is two years from the data of purchase. This will place the time of issue with the battery on 4/28/16, outside of the warranty period. Warranty is strictly handled by the retailer and is not honored / extended by Johnson Controls. No warranty assistance will be provided by Johnson Controls, Inc. battery division.
If you have additional questions about your battery you may contact Walmart Customer Service Directly at (###-###-####) and a customer care representative will assist you.
If you feel that you have a liability claim that needs to be addressed you will need to contact the Walmart Customer Service directly at (###-###-####) with your complaint.
Better Business Bureau:
I think everyone can agree that Wal-Mart handles normal and customary warranty issues and warranty claims instead of Johnson Co.. And I have no doubt that had it been under warranty and a warranty related claim, Wal-Mart would have done so properly. But it is not a warranty issue, and it is ridiculous to believe that it is a warranty issue when a battery explodes.
This is outside of the scope of a warranty issue or expired warranty. The idea that this is a warranty claim and not a manufacturing issue, is ludicrous. Johnson Co. is passing the blame on to Wal-Mart in the guise of calling it a warranty issue, for a faulty product that they made and Wal-Mart did not (but was unfortunate enough to sell). This is not a warranty issue it is a product manufacturing, quality and safety issue.
Can you imagine any other product (admittedly out of warranty by less than a year) when it EXPLODED (a fact that seems to be blatantly ignored by Johnson Co., that the battery EXPLODED as the picture shows one side of it missing!) or caused any harm to person or property (we were very fortunate no person or property was harmed), can anyone actually imagine the manufacturer in a similar situation blaming the store and passing the responsibility on to them as a warranty issue? It would be unthinkable and irrational. If any consumer blamed the store instead of the manufacturer in a case like this, that would be irrational as well.
The only logical conclusion is that this is not a warranty issue but a manufacturing issue that Johnson Co. is solely responsible for. This is a manufacturing issue and not a warranty issue and Johnson Co. seems to want to avoid taking responsibility for a manufacturing issue that caused a battery to explode when an RV was started. For some reason, they seem to think that an exploding battery that they made is a warranty issue not a manufacturing issue.
I will be sure to inform Wal-Mart of this matter and Johnson Co.'s mishandling of it. This is unacceptable and unprofessional of Johnson Co. and I urge the BBB to look further into this matter if at all possible, and if not, to change the rating of Johnson Co. to reflect their poor handling of this issue.
Read Complaint Details
Complaint: I paid Johnson Controls $450,000,.00 for air condition equipment to be supplied by Them and for My Company to install at Fort *** ******* in San Antonio TX The customer is the ****** ****** ********** AKA the **** *** ***** ******** ******* *** *****. Johnson Controls Delivered equipment that was not correct and miss matched. This equipment was supplied by YORK ( Owned by Johnson Controls ) The equipment was a total miss match. My Company spent a Year trying to get the equipment to work. I asked mutable times for assistance from them and asked that the design engineer visit the job. They laughed at Me on the phone and then never replied to My emails. Their failure to provide the correct equipment has cost My Company $71,107.00 They did sign My certified mail I sent Them requesting reimbursement but refuse to reply. Their lack of response to the contractors They sell to is ridicules. The lack of Customer support is ridicules. The fact that They can get away with how They treat Their Customers and Contractors is Ridicules. I pity any Contractor or Building Owner that ever uses Their equipment or services.
Desired Settlement: Johnson Controls owns up to Their mistake and pay the $71,107.00 I have lost and They take owner ship of the warranty on this equipment for the next Year that is owed to The ****** ****** **********,
I am ****** ***** ****************** ************ ******** for Johnson Controls, Inc. ("JCI") and your
Better Business Bureau:
Johnson Controls has no regards to ethics, They refuse to support Their products and assist Their customers.
I would never bid another job with Their name on the job as suppliers.
Problems with Product/Service
Read Complaint Details
Complaint: Two years ago I purchased a Duralast battery from an AutoZone. Recently battery acid damaged the transmission shift cable in my car. A new battery was purchased and a claim was filed with the company to be reimbursed for the damage, the new battery I paid for, and one day of pay for having to use a vacation day. Myself and the mechanic both saw battery acid corrosion around the battery area and the battery appeared to be leaking from somewhere. Within about a two week time period of sending in the battery, my claim was denied saying the company tested the battery and found no issues. The claim was dismissed without them speaking to me about where the battery appeared to be leaking. I contacted the claims manager and had to reopen the complaint. This time she actually spent time gathering information. She called the repair shop and was told the battery appeared to be leaking from the top seal. After about a four week period, I emailed the claims manager and did not hear back. The next day I left a voicemail and finally a day after that I spoke to the ****** *******. But again, she says they don't know what happened to cause the battery corrosion but their battery isn't defective. They said there was no visible evidence of the battery leaking but the mechanic and I could clearly see where something was running down the side of the battery. I sent an email requesting to have the battery returned because I paid for it and to have copies of the test results sent. Again, after a full business day I have not received a response.
Desired Settlement: I would like to be reimbursed for all of the repair work, the second battery I purchased, and one day's pay. In total, I request a payment of $927.45.
On Tue, Jul 15, 2014 at 8:43 AM, ******* ***** ************************** wrote: