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Wisconsin

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Description

This company states it offers direct mail magazine subscriptions, mail order catalog products, and books.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reader's Digest Enthusiast Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Reader's Digest Enthusiast Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 279 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

279 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 94
Delivery Issues 46
Guarantee/Warranty Issues 0
Problems with Product/Service 117
Total Closed Complaints 279

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Reader's Digest Enthusiast Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

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BBB file opened: May 01, 1966 Business started: 04/01/1965 in WI Business started locally: 04/01/1965 Business incorporated: 11/06/2002 in DE
Type of Entity

Corporation

Business Management
Mr. Joe G. Ghali, Senior Manager, Digital Marketing Ms. Brenda Wendt, Customer Care Director
Contact Information
Customer Contact: Ms. Marsha Riding, Customer Care Agent
Business Category

Mail Order & Catalog Shopping Books - Wholesale Magazine Sales by Mail All Other Publishers (NAICS: 511199)

Alternate Business Names
Birds & Blooms Country Woman Family Handyman Reader's Digest Association
Additional Information

Reiman Associates, Inc. publishes periodicals under various names such as Country Woman, Farm Wife, Farm & Ranch Living, Country Handcrafts, Taste of Home, and Reminisce. According to the company's offer, customers are offered a free introductory copy of one of the company's publications. The customer's subscription begins with the free issue. An invoice is enclosed with the free issue. IF CUSTOMERS DO NOT WISH TO SUBSCRIBE TO THE PUBLICATION, THEY MUST WRITE "CANCEL" ACROSS THE ACCOMPANYING INVOICE AND RETURN IT TO THE COMPANY.

Additional Information

Country Store is a division of Reiman Publications located at the same address.


Additional Locations

  • 5400 S 60th St

    Greendale, WI 53129 (414) 423-0100 (800) 934-0977 (800) 344-2560 (800) 880-3012

  • 5925 Country Lane

    Milwaukee, WI 53219

  • 5927 Memory Ln

    Greendale, WI 53129

  • PO Box 970

    Greendale, WI 53129

  • PO Box 992

    Greendale, WI 53129

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 5226

    Clifton, NJ 07015

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 5226

    Clifton, NJ 07015

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 344-2560(Phone)
  • (800) 880-3012(Phone)
  • (800) 934-0977(Phone)
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Complaint Detail(s)

8/14/2014 Problems with Product/Service
8/7/2014 Problems with Product/Service
7/26/2014 Problems with Product/Service | Complaint Details Unavailable
6/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: As a currant subscriber to your Family Handyman magazine I was shocked when I received a notice that I was delinquent and action would be taken against my credit rating. Upon my call to the book marketing service I found out that I had been placed on a automatic shipment list for books. There was no intent on my part to subscribe to anything other than your magazine and the fact that I did not take an affirmative action NOT to subscribe to this book service is a telling sign of what I consider a deceptive business practice.

Desired Settlement: Call and explain to me why you consider this good business.

Business Response:

**** ******’s recent inquiry concerning the book 2012 Family Handyman Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  In April of 2103 we received a prepaid order for the book 2013 Family Handyman.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2013 Family Handyman was shipped on April 21, 2013.  In July of 2013 a notice was sent informing him that we would be sending the book 2012 Family Handyman Annual to preview unless we were notified of his decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included.  When we did not receive a cancellation notice, we promptly shipped the book on October 13, 2013, expecting Mr. ****** was anxiously awaiting its arrival.

**** ******’s preview account has been cancelled.  A prepaid return label has been sent to him to return the book at our expense.  We have cleared the balance from the account, and ask that he ignore any future ****s for the book that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Family Handyman Books

Business Response:

**** ******'s rebuttal was forwarded to my attention.

We apologize that there was confusion about the offer that Mr. ****** accepted, which resulted in the unwanted book being mailed to him.

**** ******’s preview account has been cancelled.  We have cleared the balance from the account, and ask that he ignore any future ****s for the book that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ****** ******** ****
Family Handyman Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

**** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: taste of home keeps sending me their magazine and billing statement after a donation my daughter gave to special olympics. they called to say thank you, but I said I was not interested in recieving anymore magazines. now they sent a statement, as an active account, after I told them, I did not want anymore. I have mailed the magazine back with a letter stating my wishes. I feel it is a fraud way to get subscriptions Product_Or_Service: none Order_Number: don't know Account_Number: none

Desired Settlement: DesiredSettlementID: Other (requires explanation) Could you call them and tell them not to send anymore magazines or stements?

Business Response:

******** ******’s complaint regarding the Taste of Home magazine was forwarded to my attention.

Our order processing center received an order for a two year Taste of Home subscription for ******** ****** on October 31, 2013.  The order started with the November 2013 issue and will expire with the September/October 2015 issue.  The order was received from a third-party magazine sales agency:

**** *******                

*** ********* ****          

******    **  *****                       

###-###-####               

**** ******* is an independent magazine sales company.  Agencies such as **** ******* contact potential customers without our knowledge or consent, and provide the customer’s order information to a magazine clearinghouse so the magazine subscription can be fulfilled. 

No billing statements were sent from Taste of Home for the magazine subscription. 

Ms. ****** would need to contact **** ******* to cancel the subscription, and to obtain any refund for monies paid for the subscription.

I apologize for any inconvenience this may have caused.

Sincerely,

****** ******

Customer Care

Taste of Home

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/1/2014 Problems with Product/Service | Complaint Details Unavailable
5/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They will not stop sending me forum emails after many phone call requests. They have blocked me from trying to remove my name from their forums. I had signed up for 3 email forums many months ago. I have tried and tried to remove my name from their forum emails. Nothing works. It is Taste of Home Community Forums. The particular forums are: Healthy Living Group Healthy Choices Cooking Hints and Tips My email address is: ********************** At first I sent emails to be removed and all were ignored..none were ever answered. I have made phone calls (at least 4) and received promises that they would stop sending emails but they are still coming...an average of 30 or more a day. This has been going on for nearly 5 months, maybe longer. I simply want them to stop flooding my email with emails I have requested repeatedly to have stopped. I cannot find any way to stop/block these unwanted emails.

Desired Settlement: I simply want them to stop sending me any and all email.

Business Response:

****** *******’s complaint regarding the receipt of Taste of Home Community Forum emails was forwarded to my attention.  I apologize for any inconvenience this may have caused.

This problem has been brought to the attention of the group who manage our websites.  They are working to fix the problem. 

We hope this has explained the situation to her satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Experience

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

I wish to keep this complain open until resolved.  I have made many phone calls to company and after many promises, nothing was resolved.  This needs to stay open till the emails stop.  They are still coming.  When the stop I will remove the complaint.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *******

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/5/2014 Billing/Collection Issues | Complaint Details Unavailable
4/22/2014 Problems with Product/Service | Complaint Details Unavailable
4/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In the center of County Woman was a card so you can subscribe to Country Women. I filled it out. There was no work about Midwest Living but thats what they sent me. I called a number I found in Midwest Living. I talked to Joudi, she hanged up on me. I mailed back Midwest Living an told them I don't want there magazine.

Desired Settlement: Send me Country Women. Thats what I subed to.

Business Response:

***** ******’ complaint was forwarded to my attention.  Midwest Living is not one of our family of magazines, and a card to subscribe to Country Woman would not have resulted in a magazine subscription to Midwest Living.  We do not have access to Midwest Living databases or subscription files.

I have placed an unpaid order for Country Woman for *****, at the price of $13.49 for one year, which is the offer in the latest Country Woman magazine.  A bill will be sent to Ms ******.

The first issue to be sent will be the April/May 2014 issue.  It should arrive in the next few weeks.  I am mailing the Feb/March 2014 issue to her so she will have an issue to read while waiting for the April/May 2014 issue.

We apologize for any inconvenience this may have caused.  We hope this has explained the situation to her satisfaction, as Country Woman truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Country Woman

Customer Experience

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Received advertisement for an early renewal and Free Gift subscription in the amount of $19.98 for both. Sent a ck. to cover cost. My gift has never been delivered to the person I ask for it to be given. I contacted Reminisce Magazine and they informed me an early renewal for ME had been received....but not a gift subscription. They further stated I should deal with Magazine Discount Center at their New York address. I mailed a letter along with a copy of the original advertisement to them. The letter came back "undeliverable...unable to forward." So I contacted the NY State Atty. Office. They answered me saying it appeared the company named had ceased doing business, therefore they could not mediate my complaint. Also enclosed with their letter was Location Information suggesting I contact BBB.

Desired Settlement: Would like either my money refunded OR the free gift subscription honored.

Business Response: Dear Customer,   

We apologize. MagazineDiscountCenter.com only accepts orders placed online with a credit card. If you have sent a money order or check, please note they are sent directly to the publisher and NOT to us.
Any payments sent by mail to our facility (address below) is returned to the sender.   Please contact the publisher of your magazine to check on the status of your order if you have placed your order through mail. Most magazine numbers can be found on: www.magazine800.com.

Regards,
Customer Service
************************** *** ******** *** *** **** ****** **** ** *****  

Business Response:

****** ****’s complaint was forwarded to my attention. 

When Ms **** called Reminisce about her renewal and gift subscription, she would not have been directed to Magazine Discount Center unless she had mentioned that she received an offer or bill from them.

When our mail processing center receives an order, the order is imaged and processed by machine.  I requested a copy of the original order for Ms ****’s renewal and gift request.  When I received the copy of the order, Ms ****’s gift recipient information was not legible.  I have attached the copy that we received.

We apologize that we could not read the information for the gift, and therefore could not process it.  I would be happy to process the order if Ms **** would provide the gift recipient’s name and mailing address.  The information can be emailed to me at ********************, or Ms **** can reach me between 7:30 am and 3:30 am Central time, Monday through Friday, by calling ###-###-#### and asking for ******.

We apologize for any inconvenience this may have caused.  We hope this has explained the situation to her satisfaction, as Reminisce truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Reminisce

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** ****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Two months ago I started getting this magazine. I didn't order it and I can't find a phone number to call to cancel it.

Desired Settlement: I would like them to cancel sending me these magazines. I didn't order them.

Business Response:

******** ******’s complaint regarding her Reader’s Digest magazine subscription was forwarded here to my attention.  We apologize for any inconvenience this may have caused.

On November 27, 2013 we received an order from an independent magazine sales agency for a one year subscription to Reader’s Digest.  Per the order received, we mailed Reader’s Digest to Ms ******, starting with the January 2014 issue. 

The agency we received the order from was:

****** ***** *****          

** ****** **** ****     ***** ***                   

********   **  *****                       

###-###-####               

As the order was made through, and payment was remitted to this agency, Ms ****** should contact them if she wishes to cancel the subscription and obtain a refund for any funds paid for the magazine.

We sincerely hope this has explained the situation to Ms. ******’s satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust.  
 
Sincerely,

****** ******
******** **** *********
Reader’s Digest

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I used to subscribe to Taste of Home magazine, several years ago. I stopped. This summer, I received two cookbooks in the mail. I didn't ask for them. I didn't want them. I didn't keep them.I mailed the cookbooks back within the 30 day period noted on the letter that came with them. I then started receiving requests for payment for those cookbooks. Repeatedly. I ignored them. I finally opened a request for payment that stated they were going to submit it to a collection agency. I wrote them a letter and told them to check their records as not only did I not ask for these two books, but I actually returned them in their original packaging.I have received another letter, asking me to "be a good customer" and pay my bills. I owe this company nothing. They stated in this letter that the next letter I will receive will be from ***** ***** ******* ***** a collections agency.I am tired of being harassed by a company I don't do business with. I will never do business with them again. When you send an unsolicited gift, you can't expect payment. I was kind enough to return both gifts. The harassment needs to stop. Immediately.

Desired Settlement: I would like Taste of Home Books to stop the harassment and the intimidation and the threatening letters. I owe them nothing. They owe me an apology.

Business Response:

**** * ******’s complaint was forwarded to my attention.  I apologize for any inconvenience this may have caused.

After checking Ms. ******’s account, I found that we had shipped the book 2013 Holiday & Celebrations Annual on November 22, 2013, because we had received an online order for the book, along with a credit card payment.  On December 23, 2013, we received notification that the book had been returned, and we credited the account with the return, and credited her credit card $19.99.

There was an open balance on Ms. ******’s account for two books shipped in 2011.  The 2011 Taste of Home Christmas Annual was sent to Ms. ****** because we received an online order for the book on September 16, 2011.  The book was shipped on September 29, 2011 with an invoice.  We did not receive the returned book or notification from Ms. ****** that the book had been returned, so additional invoices were sent.  The Best of Country Brownies had been shipped on July 28, 2011, because Ms. ****** had ordered a previous book, enrolling in a preview program for future books.  We did not receive the returned book or notification that the book had been returned, so additional invoices were sent.

We have removed the balance due for the 2011 Taste of Home Christmas Annual and the Best of Country Brownies as Ms ****** has stated that the books were returned.  She should ignore any bills that may cross in the mail.  Ms ******’s account has a zero balance, and her credit has not been affected.

We hope this has explained the situation to her satisfaction, as Taste of Home Books truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home Books

Customer Experience

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/22/2014 Billing/Collection Issues | Complaint Details Unavailable
1/10/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Approximately a few months ago I received a book titled, The Family Handyman, from the business. I did not request the book in any form or manner. It came most unexpected. I was billed $25.98, which included $5.99 for shipping and handling. I was informed I could return it, but then I would have to go to the post office, which is not close, and spend at least $5.99, if the return shipping cost is the same as the billing amount, to return a book I did not order nor desire.This weekend I received a statement to pay the business $25.98 and in the back it said, "Thank you for placing the order with us", which I did not do.I am reporting this matter because I do not appreciate having to be subjected to this type of sales practice, which I consider highly unethical. My request to the BBB is if the company wants their book back, which is in the original package unopened, they can make arrangements to have the book picked up from our home.

Desired Settlement: My request to the BBB is if the company wants their book back, which is in the original package unopened, they can make arrangements to have the book picked up from our home.

Business Response:

******* ***********’s recent inquiry concerning the book 2012 Family Handyman Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2013 Family Handyman for 30 days.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2013 Family Handyman Annual was shipped and payment was received.  We notified him that we would be sending the book 2012 Family Handyman Annual for preview unless we were notified of his decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr. *********** was anxiously awaiting its arrival.

Mr. ***********’s preview account has been cancelled.  Instructions for returning the book are included on the back of each invoice, as well as information on obtaining a return label.  A prepaid return label has been sent to Mr. *********** so he can return the book at our expense.  The balance due has been cleared from his account, and he should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

***** ******

Customer Care

Family Handyman Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

******* ***********

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used to subscribe to Taste of Home magazine, several years ago. I stopped. This summer, I received two cookbooks in the mail. I didn't ask for them. I didn't want them. I didn't keep them.I mailed the cookbooks back within the 30 day period noted on the letter that came with them. I then started receiving requests for payment for those cookbooks. Repeatedly. I ignored them. I finally opened a request for payment that stated they were going to submit it to a collection agency. I wrote them a letter and told them to check their records as not only did I not ask for these two books, but I actually returned them in their original packaging.I have received another letter, asking me to "be a good customer" and pay my bills. I owe this company nothing. They stated in this letter that the next letter I will receive will be from North Shore Agency, Inc., a collections agency.I am tired of being harassed by a company I don't do business with. I will never do business with them again. When you send an unsolicited gift, you can't expect payment. I was kind enough to return both gifts. The harassment needs to stop. Immediately.

Desired Settlement: I would like Taste of Home Books to stop the harassment and the intimidation and the threatening letters. I owe them nothing. They owe me an apology.

Business Response:

**** *****’s recent inquiry concerning the books 2013 Best of Country Cooking Annual, 2013 Healthy Cooking Annual, and the 2014 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  She had ordered previous editions of these books, via the Internet, through special offers in our Shop Taste of Home division.  As stated in these offers, when agreeing to purchase these books, she would automatically be enrolled to preview future books on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  A letter was sent with each of the books explaining the preview program.

Prior to shipping each of the books, the 2014 Taste of Home Annual in February of 2013, the 2013 Healthy Cooking in March of 2013, and the 2013 Best of Country Cooking in May of 2013, we sent a letter to her stating that we would be sending the book for preview unless we were notified of her decision to cancel.  Instructions for canceling each book shipment and a prepaid envelope were included with each letter.  When we did not receive a cancellation notice, we shipped the books expecting Ms. ***** was anxiously awaiting their arrival.

We did not receive the returned books at our warehouse.  Whether they were lost in the mail, misdirected by the Post Office, or arrived without the paperwork identifying who returned the books, the invoices received by Ms. ***** indicated that the returned books had not been received.  On December 30, 2013, when we received correspondence from Ms. ***** stating that the books had been returned, we credited Ms. ***** with the return of the books, even though we had not received the books.  The account now has a zero balance, and the preview programs have been cancelled.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offers received.  Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

******** ****

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/31/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My mother has being living in a health care facility since July. In November she started receiving Taste of Home magazine along with a bill. I have tried returning the magazines and bills with "Return to Sender" written on the label and that has not worked. I have tried to locate a phone number to call them but have not been successful. I am not sure why they started sending these to her because she could not have ordered them. Product_Or_Service: Taste of Home Magazine Order_Number: *************** Account_Number: ***************

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please remove my mother's name from your calling, billing and mailing lists and cancel whatever subscription you think you have for her. I would like them to stop this immediately. We are not asking for a settlement, just remove her or cancel her from their records. Thank you.

Business Response:

******* *******’s complaint was forwarded to my attention. 

The Taste of Home magazine was being sent to Leona ******* from account ********* because we had received an order from a third-party magazine sales company, **** *******.

I called ******* so I could locate her mother’s account, and gave her the phone number for **** *******.  She called **** ******* and confirmed that the subscription had been placed as a bill-me, and had been cancelled  by **** *******.  The account has been cancelled on our end as well, and the December 2013 issue was the last issue to be sent to her mother.

Ms ******* has my phone number in case she has any other questions or concerns about her mother’s account. 

****** ******

Customer Care

Taste of Home

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/21/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Delivery is terrible, customer service even worse. I have had missing issues or delivered last day of month. I had subscribed to Country and Country Extra. I had been a Birds & Blooms customer for years. Name, subscription dates, etc. are all correct, as per both our checks. Told issues would be mailed or added on to the end. I was told to contact the post office to see what was going on. I have sent numerous unanswered emails to both Reiman and Reader's Digest. Cancelled the 2 accounts, got a DEBIT card, after asking twice for the refund. Not sure if I got what's due. I sort of doubt it, since one went into the year 2015. Debit card had to be "authorized" first by calling a 1-800 #. A check would have been easier than I could just deposit it. I am just plain irritated.

Desired Settlement: Want my correct refund on BOTH magazines

Business Response:

****** *********’s complaint regarding her Country and Country Extra magazine subscriptions was forwarded to my attention.  I apologize for any inconvenience she has experience with her magazine subscriptions.

I checked Ms *********’s magazine accounts and found that we had extended her Country Extra magazine subscription by one issue, and her Country magazine subscription by one issue and sent two back issues to her due to delivery issues. 

We have not received any of her magazines back from the Post Office due to delivery problems. The magazines are received by the Post Office in ample time for timely delivery.  Unfortunately, once they are in the hands of the Post Office, we have no control over when the magazines are delivered.  We have not had complaints from other customers regarding this problem.

Our refund process is to issue a refund in the form of a debit card.  One Chase refund card was sent for the unserved term ofeach subscription when Ms ********* cancelled her subscription. 

The Country Extra refund was $3.21, for the remaining two issues.  The Country Extra refund was for $12.84 for the eight remaining issues. 

The card ending in 7600 for $12.84 was activated.  Ms ********* can take that card to her bank and ask that the money from the card be handed to her.  The refund card ending in 2554 for $3.21 has not been activated.  If Ms ********* has received that card, she can call to activate it and take it to her bank to receive the money.  If she has not received the card, she can contact me at ###-###-#### between 8 am and 3pm CST Monday through Friday and ask for ******.  I will then have the card reissued.

Again, I apologize for any inconvenience this may have caused. 

Sincerely,

****** ******

Customer Care

Country

Consumer Response:

I  received neither the back issues or got the 2nd debit card.  The 1st debit card ($12.84) was used.  I was told by a Reiman rep on-line that the one magazine was still active.  I am being told different stories.  At this point, I want neither and I will no longer do business with Reiman.  I want to be taken off all their mailing lists completely.  I want no emails, no propaganda to buy more magazines, their catalogs. I have been a Reiman customer for YEARS and you would think that they could run their customer service better.


 Thank you for your time.



Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *********

 

 

Business Response:

Ms *********’s rebuttal was forwarded to my attention.

We have removed Ms ********* from our mailing lists.  Once the mail already in the system has been processed, no more mail will be generated to be sent to her name. 

All of her magazine accounts have been cancelled.  The last issue of Country sent was the Dec/Jan 2014 issue.  The last one of Country Extra was the January 2014 issue.

Again we apologize for the problems she had with the delivery of her magazines. 

Another refund card for $3.21 has been issued.  If she does not receive this card by Jan 7, 2013, she can call me at ###-###-#### to have it reissued.

****** ******

Customer Care

Country

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from "Taste of Home" magazine threatening me with a collection agency. They said I ordered magazines but I have not. I received a bill from "Taste of Home" magazine threatening to turn me over to collection agency. I sent them the $10 they were demanding but I did not request a subscription and I have never received the magazine.

Desired Settlement: Since I never ordered any magazines and never received any magazines, then I want my $10 returned to me.

Business Response:

******* ******’s complaint regarding the Taste of Home magazine was forwarded to my attention.

We processed an order for the trial subscription to Taste of Home magazine on May 19, 2013 because we received an order for the magazine via the Internet from email address ********************.  We mailed the June/July 2013 issue.  The order was then suspended awaiting payment.  The offer had stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

Our standard procedure when processing free issue requests is to send the free issue along with the first invoice requesting payment.  Subsequent bills are then sent if we do not receive either a cancellation request or a payment.  When we received the payment on October 14, 2013, the November 2013 and December 2013 issues were sent.

As Ms ****** has not received any issues, we are cancelling the subscription and issuing a refund card for $10.00.  Instructions for using the card are on the paper the card is mailed with.  If she receives any magazines, she can keep them at no charge.

We hope this has explained the situation to her satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Business Response:

******* ******’s rebuttal regarding the Taste of Home magazine was forwarded to my attention.

We processed the order for the trial subscription to Taste of Home magazine on May 19, 2013 because we received an order for the magazine via the Internet from email address ********************.  We mailed the June/July 2013 issue with a bill attached and suspended the magazine subscription, waiting for either a cancellation or payment.

When we received the payment on October 14, 2013, the magazine was resumed and the November 2013 and December 2013 issues were sent.

As Ms ****** has not received any issues, we cancelled the subscription and issued a refund card for $10.00.  Instructions for using the card are on the paper the card is mailed with.  The refund card is being mailed this week. 

If she receives any magazines, she can keep them at no charge.

We hope this has explained the situation to her satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

******* ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I order two of their books called "Recipes Across America. One was order by mistake, because, it took two months to receive an e-mail conforming by order. When I finally receive the books, I took one back to the post office unopened and had them to return the book. Then about two weeks later, I received another one of their books "Recipes Across America" which I did open the box and on the shipping paper in the box, I showed that I was charged for three of their books. I sent the book back for which I paid for. I have written them one letter about two weeks ago, explaining that I've sent two books back and that I do not owe them anything. I did not receive an response. I receive another bill stating that If I they did not receive payment by November 30 that they would try further collections measures. I wrote them another letter explaining again about the book, and that I was going to file an complaint with the BBB and that if this bill was sent to an collections agency and against by credit, that I would sue their company. I feel that it is not the Taste of Home Company themselves, but, the Book Marketing Services that they have selling their cookbooks. I love their magazines and their recipes, but, I will never order another one of their books anymore. I am not exactly for sure about the first two dates were, so, they may be wrong.

Desired Settlement: I want them to quit sending me a bill, because, I am not paying 24.99 for a book that I do not owe for. And that the Taste of Home Company needs to check with their book marketing services and to see how they are doing their customers.

Business Response:

 

******* ****’s complaint regarding the Recipes Across America cookbooks has been forwarded to my attention.

After checking her account, I found that we received two orders for the cookbook on June 3, 2013, via the Internet from email address ***********************  We shipped the books on July 25, 2013.  Two ship confirmation emails were sent on July 26, 2013.  We received a third order for the Recipes Across America on August 5, 2013 via the Internet from email address **********************.  An order confirmation email was sent on August 7.  The order shipped on August 20, 2013, and a ship confirmation email was sent August 21, 2103.  We were moving our warehouse in this summer, which resulted in delays in book availability and shipping.

We never received the returned books and invoices were sent.  On November 21, 2013, we received notification that two books had been returned, and credited the account for the returns.   The account has a zero balance.  A zero balance letter has been sent to her for her records.   Ms **** should ignore any bills that may cross in the mail.  Her credit will not be affected. 

Again, I apologize for any inconvenience this may have caused. 

****** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

******* ****

I do agree with the decision, but, they are still wrong with the number of books I order, one was by e-mail and one by mail. And I did not order a third. I just want to make it clear about that.

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/3/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Unsolicited mailing for entry to a sweepstakes along with offer to start book club membership. Mailer clearly stated "Check the appropriate box if accepting this offer". I did NOT check the box, which was the explicit instruction on how to enter without purchase/membership (have photo of submitted document). They signed me up anyway, as I received a book several weeks later along with a bill of $10 for that book. Had to call to deactivate books on approval membership and also send the book back.

Desired Settlement: This was a substantial waste of my time due to their actions. At best, they are willfully negligent in processing their forms, but I believe much more likely it is a knowing scheme to get more people enrolled into their program.

Business Response:

***** *******’s complaint regarding the book Reminisce Life in the Fantastic 40’s was forwarded to my attention.

After we received Mr *******’s complaint, we checked and found that, due to an error, some sweepstakes entries were incorrectly processed as orders.  We have worked with the mail processing team to prevent this error in the future.  We thank Mr ******* for bringing this to our attention, as we never intended to send the books to anyone who only wanted to enter the sweepstakes.

We truly apologize for the error, and have cleared Mr *******’s account of the balance due.  A zero balance letter has been sent for his records.  If he has not returned the book, he can keep it with our compliments.  If he has returned the book, we would be happy to send him another, free of charge.

We hope this has explained the situation to his satisfaction, as Reminisce Books truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

Reminisce Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

I have not returned the book yet, but as I have no desire to keep the book I will return it at my convenience.  The company has already provided a prepaid USPS mailing label.

Much thanks for the BBB's assistance in bringing this matter to their attention and facilitating this resolution.  When I personally called the company to bring this matter to their attention, I was handled courteously and provided with a means to return the book, but I was not left with the impression that the underlying issue would be investigated.

Regards,

 

***** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I belonged to several of their emailed newsletters, and no longer wanted to receive them, as I didn't find them useful: I used/was interested in very few of their recipes. I went into my email preferences on their website & un-subscribed from all newsletters, receiving a confirmation that preferences were updated. Then, as each newsletter continued to arrive, I un-subscribed from them individually: each time getting a confirmation that I would no longer receive, it takes 72 hours to dis-continue, I might receive one more in that time, but it would not continue. I contacted their customer service dept via email each week. This is my fourth week of continuing to receive them: I contacted them 4 weeks in a row, asking for confirmation that I would no longer receive anything from their organization. I never heard a reply. I just do not want to receive their newsletters any longer: I don't think this is an unreasonable request, nor do I think this should be so difficult to attain.

Desired Settlement: DesiredSettlementID: Not applicable I do not want to receive their newsletters any longer: I don't think this is an unreasonable request, nor do I think this should be so difficult to attain, nor do I think this should have taken this long to resolve. I just want them to send me a confirming email that this issue is resolved, and I will no longer receive their newsletters or emails.

Business Response:

***** ********’s recent inquiry concerning emails she is receiving was forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I added *********************** to our Do Not Email list.  If she receives any emails after 72 hours, she should contact us.  It could be that she has another email address forwarding to her sbcglobal address.

Sincerely,

****** ******

Customer Care

********************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: After the company mistakenly established two separate accounts in my name, I received two identical books in the mail about a month apart. I contacted them and they assured me this would not happen again. They sent me a return label to return the duplicate book, and now, over a month after returning the book, I have received a letter from their Collection Manager threatening me with "more efforts to collect payment" and "forfeiture of your Taste of Home Books customer benefits" if I do not pay for the duplicate book I have already returned.I have sent emails to the company at rdservice@custhelp.com and bookcustomerservice@reimanpub.com explaining what happened and have yet to receive a response from them.

Desired Settlement: I would like ********** ******* ***** ******* to assure me in writing the company has received the returned duplicate book and that I owe nothing further. I would also like to be removed from future mailings of Taste of Home, Simple and Delicious, and Reiman Publications once my prepaid subscriptions expire.

Business Response:

******** ******’s recent complaint regarding the Taste of Home Annual Recipes was forwarded to my attention.  Please accept my apology, on behalf of Taste of Home Books, for any concern or inconvenience she may have been caused.

On April 12, 2013, our mail processing center received an order for the 2013 Taste of Home Annual Recipes to be sent to *** ******.  The book was sent per the offer.  On June 24, 2013 our mail processing center received an order for the same book to be mailed to ******** ******, and the book was sent to her per the offer.

We sent Ms ****** a prepaid return label to return the book at our expense.  She is still being billed because we have not yet received the returned book.  As she states that the book was returned, we have cleared the balance for the book.  Ms ****** should be assured that her credit will not be affected.  She should ignore any bills for the book sent from account **** **** that may cross in the mail.

I have cancelled account **** **** and marked it to reject any new orders.  Hopefully this will prevent duplicate shipments in the future.  The active account is **** **** under the name of ***.

We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

Business Response:

******** ******’s rebuttal regarding the Taste of Home Annual Recipes was forwarded to my attention.  Please accept my apology, on behalf of Taste of Home Books, for any concern or inconvenience she may have been caused.

Unfortunately, our database is not able to distinguish between two different names for the same address, and because we received the orders under the name of *** ****** and ******** ******, two accounts were established, and the books were mailed per the offers accepted.  Enclosed are copies of both orders.

Both of Ms ******’s product accounts have been cancelled and closed.  We have removed her from our contact lists.  As she stated the most recent books have been returned, we have cleared the balance due for her accounts.  She should ignore any bills that may cross in the mail.  Her subscription accounts have not been affected.

Returns using our prepaid return labels are received and processed daily. 

We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I accept the outcome, but not their response.  Again, no blame taken by the company.  It was the customer's fault.  The customer is always wrong.  The checkmark they used as permission to send me a duplicate book was not a checkmark made by myself.  But if that is how this company does business, so be it.  I'm glad I'm finished with them.

Regards,

 

******** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for the Reader's Digest Diet Book/Cookbook/Dining Guide on June 30, 2013. It has been 4 months. The only item I received was the bill. I have contacted Reader's Digest through email and phone call. I received a response that my books shipped September 9th and would arrive in 7-9 days. It is now October 19th. I called and was told my items were shipped and I will receive them soon. I am very frustrated with this company. My last email to them was around October 9th and I have not received a response from them. I did make a partial payment of $24.24 when the bill arrived thinking my books were being shipped. (They cashed my check)

Desired Settlement: I would like a full refund of my partial payment of $24.24. I do not want the books or have anything else to do with Reader's Digest.

Business Response:

****** ******’s recent complaint regarding her order for the Digest Diet books was forwarded to my attention.  Please accept my apology, on behalf of Reader’s Digest, for any concern or inconvenience she may have been caused.

The order was processed for the Digest Diet book, Digest Diet Cookbook, and Dining Out Guide on June 30, 2013.  Ms ****** had inquired about the ship date on August 25, 2013, and the books were still out of stock at that time.  We shipped the book when we received them in stock on September 6, 2013, sending a notification email to Ms ******.  We received a payment of $24.24 on September 18, 2013. 

As Ms ****** has stated the books were not received, we cleared the balance due.  A refund, in the form of a debit card, for $24.24, is being processed for Ms ******.  She should receive this card in the next three weeks or so.  When she receives the card, she should follow the instructions on the letter which accompanies the card.  The easiest way to receive the money would be for her to call the number on the back of the card to activate the card, and then bring the card to her local bank and ask for the money to be handed to her.

The order has been cancelled, and Ms ****** should be assured that her credit will not be affected.  She should ignore any bills for the balance of the order that may cross with the cancellation.

We hope this has explained the situation to her satisfaction as Reader’s Digest values its customers and works hard to keep their trust.

Sincerely,

****** ******

Reader’s Digest

Customer Care

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response from the company still does not answer my question.  Why have I not recieved my books?  They do indicate the books were on back order, but were shipped 9/6/13 once they came in.  As of today, 10/21/13, I have not received them.  How long would I have had to wait? When I ordered the books in June, I choose the payment upon delivered option.  I appreciate that they will refund my payment, but disappointed that I never received the product. 

Regards,

****** ******

 

 

Business Response:

****** ******’s rebuttal regarding her order for the Digest Diet books was forwarded to my attention.  Please accept my apology, on behalf of Reader’s Digest, for any concern or inconvenience she may have been caused.

We shipped the books to Ms ****** on September 6, 2013.  She should have received them within 15 business days of that date.  We did not receive them back as returned.  They were sent to the same address as the bill that she received. 

In her original complaint Ms ****** stated that she did not receive the books and did not want the books, so we refunded her partial payment instead of reshipping the books and charging her for the balance. 

We hope this has explained the situation to her satisfaction as Reader’s Digest values its customers and works hard to keep their trust.

Sincerely,

****** ******

Reader’s Digest

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ***** & ******** ******** *** ******** ***** ********** ** ***** September 24, 2013 RE: Unethical or Illegal Business Pratices Taste of Home Magazine Dear Sir or Madam; The purpose of this letter is report Taste of Home's unethical or illegal marketing practices. I am enclosing copies of two (2) Final Notification billings for books that we never ordered from Taste of Home. These books were sent in October & December, 2012 and thinking a billing would follow, I kept these books (Unopened) until May 2013 when I cleaned my garage for the spring. Having received no billing, I threw the books in the trash. The only billing we received came as a Final Notice or we would be turned over to a collection agency. We have impeccable credit ratings and not wanting to damage that, I wrote the first check June 18, 2013 for $10.00 and wrote a note on the statement. I wrote yet another check August 7, 2013 for $25.98 and again wrote another note on the statement. The last note is the cause of this letter being written. My wife kept insisting that she never ordered the books and I now know that she did not order the books. Please refer to the attached letter over the signature of ******** ******. Also refer to the INSTRUCTIONS which require us to"Opt Out" of receiving the next book that they are going to send 10/14/2013. That is entrapment at it's finest! As a senior citizen, if I had to "Opt Out" of every piece of advertisements for magazines, books, insurance coverage, etc., I would be broke because I consider these solicitations as intervene and put a stop to this method of marketing. Thank you. Sincerely; ***** & ******** ******** Cc: Springfield Better Business Bureau

Desired Settlement: Unspecified

Business Response:

***** & ******** ********’s recent complaint concerning the books 2012 Taste of Home Christmas and Most Requested Recipes has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments they have encountered with our company.

I would like to confirm how these special offers from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  On August 14, 2012, our mail processing center received notice that ******** was interested in previewing the book 2012 Taste of Home Christmas for 30 days.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview the next books in the series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  This prepaid order was processed and the book was shipped on August 31, 2012.

On October 5, 2012, we received another order from ******** to preview the book 2012 Taste of Home Christmas for 30 days.  This unpaid order was processed and the book was shipped on October 22, 2012.  Attached to the box with the book was a billing for $10.00, and invoices were sent monthly.  Also, as stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview the next books in the series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked. 

We notified ******** that we would be sending the book Most Requested Recipes for preview unless we were notified of her decision to cancel.  This was similar to the notice that they mentioned about “opting out”.  When we did not receive her request to cancel the next book in the series, it was sent, per the offer she accepted when she ordered the original book.  That book was shipped on November 14, 2012, and a billing for $25.98 was attached to the box.  Invoices were sent monthly.  Please note that no books would have been shipped if we had not received the original orders.

The ********’s preview account has been cancelled, and their names removed from our products mailing lists.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I can now say I made a mistake by subscribing to Family Handyman magazine that Reader's Digest is offering by listing a sweepstakes notice. Although this magazine may offer helpful information, I find it agonizing to deal with them as I am bombarded with bills. I let them know by phone or e-mail that I already paid for a full year, so far they are not listening. I have received several notices to pay up. I am now at my wit's end and need these dishonest people to stop their fraudulent practice.

Desired Settlement: They must cease immediately to send me bills and never contact me again. Better yet, I want them to cancel my subscription and refund my money now.

Business Response:

******** ******’s complaint was forwarded to my attention.  We apologize for the confusion over the subscription offer.

Ms ****** is being billed because between August 9, 2013 and September 29, 2013 she placed 9 unpaid online orders for the magazine subscription by entering the Garage Sweepstakes.  Even though she paid for one order, she was being billed for the other unpaid orders.

We have cancelled all of her unpaid orders, as well as the paid order.  Her credit card will be credited $12.78 in the next three business days.  She should ignore any invoices that may cross in the mail.  Her credit will not be affected.

When entering the Garage Sweepstakes, there is an option to click to enter the sweepstakes only, without accepting the free issue order enrolling the customer for a magazine subscription.  This is explained in the email, on the form just above the fields for entering her name and address.

We apologize for any inconvenience this may have caused.

Sincerely,

****** ******

Customer Care

Family Handyman

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

******** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received an unsolicited book from Birds and Bloom (Reiman Publications) with an accompanying bill. I called their customer service (###-###-####) and with some difficulty had them send a return shipping label. I returned the book shortly after receiving the label. Subsequently, I have received several dunning bills and have been told my name "has been placed on a list of delinquent accounts." !!!! Please help me to put this irresponsible company on notice that this practice is fraudulent, preys on the elderly and stop the dunning bills. The company has many addresses and many complaints on line. How can this practice be eliminated? Thanks in advance, *** ********* Product_Or_Service: none Order_Number: none Account_Number: ********

Desired Settlement: DesiredSettlementID: No settlement requested - for Stop the bills!!! Stop the fraudulent practice!!!

Consumer Response:

 I do want to accept the response from Reiman Publications but wanted to say the following.
 
    1. It is a fraudulent company. Their customer service operation stalls and delays.
    2. I did return the book via a return postage label they sent me.
    3. I did cancel any subscriptions I had with them via phone with customer service.
    4. The fine print on the preview request is "very fine".
    5. The web based complaints for this company are many including many exactly the same as my complaint.
    6. Thanks for your help and assistance.

Business Response:

Thomas *********’s recent inquiry concerning the book The Best of Birds and Blooms has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Birds & Blooms books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book Gardening for Birds and Butterflies for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview the next books in the series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of The Best of Birds and Blooms was shipped and payment was received.  We notified him that we would be sending the book Gardening for Birds and Butterflies for preview unless we were notified of his decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ********* was anxiously awaiting its arrival.

Mr *********’s preview account has been cancelled.  We never received the returned book, or correspondence stating that the book had been returned.  We cleared the balance due for the book and sent Mr ********* a zero balance due letter.  He should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Birds & Blooms Books

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: April 3, 2013, I sent a check for $14.95 (ck #****) to Shop Taste of Home, for a advertised bird book on special! I waited and waited-no book-finally I contacted them thur email-first to be told they have no record of my order-finally to be told a refund was issued weeks ago, case id ####### as for some reason they couldnt send me the bird book! I have contacted them 5 times, finally telling them I was going to file a complaint with the BBB-they still ignore sending me either the book of the refund-the last time I received a email, it was from a *******, Customer Care at ###-###-#### on Aug 1, 2013 and Still no refund!

Desired Settlement: I would like the book, but if not I want my $14.95 refunded back to me!

Business Response:

**** *******’s complaint was forwarded here for my attention.  Please accept my apology, on behalf of Shop Taste of Home for any concern or inconvenience she may have been caused

After checking her account, I found that when we received her order on April 22, 2013, the item she had ordered was out of stock.  A refund request issued at that time.   As she has not yet received the refund, we will send a paper check to her, for $14.95.  This check will be from Reader’s Digest, our parent company.  She should receive this check in the next three weeks or so.

We sincerely hope this has explained the situation to her satisfaction, as Shop Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 

Sincerely,

****** ******
******** **** *********

Shop Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** *******

 

I still have not received any check for $14.95-I only accept if they fulfill their  promise-its been months, can't believe I still havent received a check!

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/16/2013 Problems with Product/Service | Complaint Details Unavailable
8/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Never intentionally ordered magazine. Stop sending magazine, stop billing. Remove bill ******* ***************

Desired Settlement: Never intentionally ordered magazine. Stop sending magazine, stop billing. Remove bill ******* ***************

Business Response:

* *****’s recent complaint regarding the subscription for the Family Handyman magazine was forwarded here for my attention.  Please accept my apology, on behalf of Family Handyman, for any concern or inconvenience he may have been caused.

We processed an order for the trial subscription to Family Handyman on May 27, 2013, because we received an order for the magazine via the Internet.  We mailed the July/August and September 2013 issues.  The order was then suspended awaiting payment.

The order was cancelled on July 18, 2013.  Mr Moore's credit will not be affected.  He should ignore any bills for $12.00 that may cross with the cancellation.

We hope this has explained the situation to his satisfaction as Family Handyman values its customers and works hard to keep their trust.

Sincerely,

****** ******

Family Handyman

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/10/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Responded to advertisement for subscription for Birds & Bloom magazine for free magazine and was to pay invoice if interested, I was not interested so never paid, kept getting invoices, but no other magazine, the 4th invoice I wrote on front of invoice,"see other side" and hi-lighted this, on the back I wrote "I only received the free copy and as this all about American gardens it is of little interest to me, therefore I did not subscribe to this magazine and no need for me to pay anything."Now I received a 5th invoice stating that my account has been forwarded from Credit and Collection to the Auditing Department. It also states since I did not write "CANCEL" on the invoice, so therefore I did not cancel the subscription.I just wonder how I can get rid of this problem.******** Product_Or_Service: Birds & Blooms magazine Account_Number: ** **** **** *******

Desired Settlement: DesiredSettlementID: Other (requires explanation) Don't want this to affect my credit rating. And do not want any more invoices.I will send the 5th invoice to them with a copy of the 4th invoice and the note, and will let them know that I've filed a complaint with the "Better Business Bureau".

Business Response:

******** *** *****’s recent complaint regarding the subscription for the Birds & Blooms magazine was forwarded here for my attention.  Please accept my apology, on behalf of Birds & Blooms, for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Birds & Blooms on February 12, 2013, because we received an order for the magazine at our mail processing center.  We mailed the April/May 2013 issue.  The order was suspended awaiting payment.

The offer that Ms *** ***** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order was cancelled on July 14, 2013, and Ms *** ***** should be assured that her credit will not be affected.  She should ignore any bills for $22.44 that may cross with the cancellation.

We hope this has explained the situation to your satisfaction as Birds & Blooms values its customers and works hard to keep their trust.

Sincerely,

****** ******

Birds & Blooms

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: October 1, 2011 I paid for Taste Of Home Best Annual Recipes by Reiman Publ. with no indication of a continuity program, which I would never have agreed to. I received Taste Of Home Best Annual Recipes for the next year. I called and said I did not place an order for the book. The lady asked if I had used the book. I said NO. She said I had to return it and they sent a return label. I did not return the book because I didn't order it. After other billings, on Dec. 13, 2012 at 8:45 AM I called ###-###-#### and spoke with "*****". She confirmed that the first issue was not on a continuity plan and admitted that I was not obligated to pay for what I didn't order. She said that the second book was sent because I ordered the first book and it was assumed that I would surely welcome other books in the same series. However, she still said I should pay the bill. I said I would not pay for anything I didn't order. I continued to receive Past Due notices. On Feb. 4, 2013 I contacted Taste Of Home, P.O. Box 26825 Lehigh Valley, Pa and said to take the amount from my account and stop harassing me. After several more past due notices they now say they are turning me over to a National Collection Agency.

Desired Settlement: DELETE THE BILL.

Business Response:

*** *********’s recent inquiry concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2012 Taste of Home Annual for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up future books on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2012 Taste of Home Annual was shipped and payment was received.  We notified her that we would be sending the book 2013 Taste of Home Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ********* was anxiously awaiting its arrival.

Ms ********’s preview account has been cancelled.  Another prepaid return label has been sent to her to return the book at our expense.      

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

Business Response:

*** *********’s rebuttal concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention. 

Ordering any of our annual books offered for the special price of $10.00 enters the customer into the preview program.  An offer similar to the one Ms ******** accepted has been attached.  The preview program was described in the paperwork that she received with the offer for the book.

We have removed her name from our mailing list and marked her account to reject any new orders.  We have cleared the balance due for the book.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

*** *********

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/4/2013 Problems with Product/Service | Complaint Details Unavailable
8/3/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive Taste of Home magazine. In the March issue, there was a flyer stating that cookbooks were being sold at a discounted price. So, on April 6, 2013, I put a check in the mail for $9.99 for a Cooking for 2 cookbook along with the required form. My check was cashed on April 25, 2013. I waited all through May and received no cookbook. On May 30, 2013, I called Taste of Home and spoke with someone named ****. He said the cookbook was discontinued and no sign of refund. He put in a request for a refund. Told me 3 to 4 weeks. Never received. Called again June 26, 2013, and spoke with ***. He said I'm due a refund, but it takes a long, long time to receive it. As of July 10, 2013, I have no cookbook or refund.

Desired Settlement: I simply want my $9.99 returned. If they didn't have the cookbook, why didn't they just return my check instead of cashing it. If I hadn't called and requested a refund, I may not have even gotten a request filed.

Business Response:

****** *******’s complaint was forwarded to my attention.  We apologize for any inconvenience she has been caused.

When we received the order from Ms *******, the item she requested was sold out.  We processed a refund for $9.99 in the form of a VISA Debit card.  As she has not received the card we have voided it and reissued another.  The ***** debit card should be received in the next two to three weeks.  The easiest way to use the card is to call the number on the back of the card to activate it, then take it to your local bank and request a one-time teller withdrawal of the $19.98.  Then the card can be destroyed as it is not reloadable.

We hope this has explained the situation to her satisfaction as Shop Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Shop Taste of Home

Customer Care

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

However, on May 30, I was told that I would receive a refund in 3 to 4 weeks and never received it.  Therefore, I would like to keep this case open.  Three weeks from July 22 is August 12.  If I do not received the agreed upon refund, I want to be able to contact the Better Business Bureau again.   Thank you!!!!

Regards,

 

****** *******

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/25/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Several months ago I used a post card that came in the mail to request a free copy of Reminisce magazine. If I wanted to subscribe, I could do so after receiving the copy. I did not want to subscribe and did not subscribe. So far I have received two invoices wanting payment for my subscription. Cannot access customer service from their website without putting in account number, which I don't want to do since I should not have an account. I searched for consumer complaints online and found many, some identical to mine. Can you please help me make them stop sending bills? Thank you!****** ******* Product_Or_Service: free issue of Reminisce magazine

Desired Settlement: DesiredSettlementID: Other (requires explanation) Stop billing me for the subscription I did not take.

Business Response:

****** *******’ recent complaint regarding the subscription for the Reminisce magazine was forwarded here for my attention.  Please accept my apology on behalf of Reminisce for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Reminisce on March 21, 2013, because we received an order for the magazine at our mail processing center..  We mailed the April/May 2013 issue.  The order was then suspended awaiting payment.

The offer that Ms ******* accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order has been cancelled, and Ms ******* should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

We hope this has explained the situation to her satisfaction as Reminisce values its customers and works hard to keep their trust.

Sincerely,

****** ******

Reminisce

Customer Care

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: From: ******* ****** ************************** Date: Thu, Jun 27, 2013 at 8:30 PM Subject: Taste of Home Books To: *********************************** *********************************** Re: 2013 TASTE OF HOME ANNUAL 2012 COMFORT FOOD DIET ANNUAL Dear Sir or Madam: The two above books came into my home - and after three days were shipped back to the company. This was within the allotted time to view the books. The company has been sending me bills every month asking for payment. I have been filling in "I returned these books" and mailed the invoices back to the Canadian billing (payment) address which is: BOOK MARKETING SERVICES PO BOX 935 STN MAIN MARKHAM ON L3P 0G8 The Canadian payment address is: TASTE OF HOME BOOKS PO BOX 2150 STN MAIN NIAGARA FALLS, ON L2E 7L5 The US address is: ** *** ***** ****** ******* ** ********** I sent a registered letter to the US address stating I had returned the 2 above books. They obviously got it because the letter has not been returned to myself nor has the post office sent me anything stating the letter could not be claimed. This cost me over $30.00 to do this. The last invoice they sent stated it would go into the hands of the collections department. I sent the books back and now they also want me to pay for them. I feel I am being bullied into paying for something I returned. I want no further books from them. It has left me with a bad experience with Taste of Home books. I don't want my $30.44 back, I just want them to stop harassing me. If they search through their US warehouse, they will probably find the books. Thank you for your help in this matter. **** *** *********************************************************************

Desired Settlement: I don't want my $30.44 back, I just want them to stop harassing me. If they search through their US warehouse, they will probably find the books.

Business Response:

**** *** ******’s recent complaint regarding the returned books 2013 Taste of Home Annual and 2012 Comfort Food Diet was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home Books, for any concern or inconvenience she may have been caused.

Invoices were sent because we did not receive the returned books.  We received correspondence from Ms ****** on June 25, 2013 stating that the books had been returned and credited her account with the return at that time.  Her credit will not be affected.  She should ignore any bills that may cross in the mail with the return.

We have refunded Ms ****** the $30.44 she paid for postage.  The refund should arrive in the next three to four weeks.

We hope this has explained the situation to her satisfaction as Taste of Home Books values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home Books

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Requested a free copy of Taste of Home magazine with the understanding that I was not obligated to purchase a subscription. When I received the free copy, I decided the online subscription I already used was sufficient. I wrote "cancel" across the bill and sent it back. Did this at least 2 times. Thought the issue was taken care of as I didn't receive a bill in April, however, I found the bill today by accident. It stated that if I didn't pay the bill within the next 15 days, it would be sent to Taste of Homes "credit and collection department". Having just resolved some issues with my credit rating, I was extremely concerned with the fact that this bill was being sent to a credit and collection department. When I called I was left on hold for several minutes to wait for a supervisor who finally told me that credit and collection department is internal and does not go outside of the company. This upset me even more; how many people have gone ahead and sent in payment thinking their account would be sent to a collection agency if they did not? Seems to me this practice preys on people.

Desired Settlement: I want a hardcopy statement from Taste of Home that this account was not and will never be sent to an outside collection agency or reported on my credit report. I also believe Taste of Home needs to rephrase their letters to stop trying to fraudulently get people to pay for subscriptions. This type of practice of trying to get people to pay by insinuating nonpayment of a "gift" issue will be sent to collections is very deceiving. I am assuming that the company ignored my requests to cancel bi

Business Response:

***** *****’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Taste of Home on January 12, 2013, because we received an order for the magazine via the Internet.  We mailed the February/March 2013 issue.  The order was then suspended awaiting payment.

The offer that Ms ***** accepted stated that the first issue would be sent with an invoice, and if the she did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

We did not receive Ms *****’s requests to cancel the magazine.  We have now cancelled the magazine subscription. Ms ***** should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

The credit and collection department is internal, and would affect any orders Ms ***** may make within any of the lines of business within our company.  Information is not reported to any outside credit reporting agencies.

We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/13/2013 Billing/Collection Issues | Complaint Details Unavailable
6/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have canceled my series of books, yet I continue to receive them. I called customer service, the first rep. hung up on me with I explained the problem. I called back spoke to someone who would give a name, but did tell me they were located in India. I asked for a letter stating my book series was canceled, they said they can not send letters? I was told I will receive an e-mail stating my cancellation, an e-mail they was never received. This was three weeks ago. I called again and was told the same. No e-mail confirming my cancellation. I tried mailing the company and never received a response. This has been an on going issue for two weeks. I am at a loss for words, I have been a customer for 25 years, and this is the way they treat customers. Thank You

Desired Settlement: All I want is a phone call, or a number where they (the person at the company can be reached) Leave message if I am unavailable. Also a e-mail stating my account is up to date and my book series has been canceled. I hope that is not asking too much.

Business Response:

 

This is a copy of the email sent to Mr **** on June 4, 2013. 

 

We do not have a call center in India.  We had one in the Philippines, but that one was closed the end of May. 

 

 

Dear Mr ****:

Your recent inquiry concerning the cookbooks you have been receiving has been forwarded to my attention.  I would like to start by apologizing for the disappointments you have encountered with our company.

I would like to confirm how these special offers from Taste of Home books were received, and hopefully clear up any misunderstandings there may be regarding the offers.  Previously, we received notice that you were interested in previewing seven different books for 30 days before deciding whether or not to keep and pay for the books.  As stated in the offers, when agreeing to preview these books, you would automatically be enrolled to preview future books from each series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

Prior to shipping each of the preview books, we reminded you that we would be sending the book for preview unless we were notified of your decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with each letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting that you were anxiously awaiting its arrival.

When requested, we have discontinued different preview series.  However, we would receive an order for a different book, and a different series would begin. 

All of the preview series have been cancelled.  We have cleared the balance due for the account.  Please ignore any bills that may cross in the mail.  A zero balance letter has been sent to you for your records.  Your credit will not be affected.

I apologize for the problems you had when you called.  We are following up with the agents.

I hope this helps clear up any misunderstandings there may have been regarding the offers received. Again, I would like to apologize for the disappointments you have encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I participated in an offer to receive the first copy of Birds and Blooms free with the option of subscribing at a reduced rate if I liked the free copy sent. This offer was on a card that arrived in the mail. I attached a postage stamp and sent it back thinking that if I liked the issue I would take advantage of the 13.00 subscription. Before the magazine arrived an invoice for the subscription showed up. I found this annoying. The deal was to try and then buy if I liked, but they were trying to make me pay for the magazine regardless. A red flag went up but I thought that perhaps it was just a mistake. I received the first issue and it was ok but I would not ever buy a copy of this magazine. It had nice pictures but it was not really what I was looking for so I did not want to take advantage of the offer. Invoices for additional magazines which were not sent have regularly arrived since. I ignored them because I realized that once they had their hooks into me it was a scam to get me to pay for subscription. Yesterday a notice arrived telling me that unless I paid immediately they would be passing my details on to a Credit and Collection agency. It was also said that I had not kept my side of the bargain. I feel that this is a scam. The bargain as far as I am concerned was to review the free copy and then decide if I wanted to subscribe. It seems that from Birds and Blooms point of the view the bargain was to scam me into paying for a magazine I don't want. I was mislead into accepting the free copy which the card deceptively claimed was "risk free."While only a small amount of money is involved, I feel that I have been manipulated into a postion of owing them money for magazines I don't want and have not received. They are threatening my credit score at this point but I feel that to give in to their demands would be allowing myself to be taken advantage of and if it can happen to me then they must be doing it others and it should be stopped.

Desired Settlement: I would like for Birds and Blooms to not be allowed to ruin my credit score. I should not have to pay for a subscription I do not want and did not receive. Despite the offer being for a free magazine, I will pay for the single issue sent if they insist but I do not want to be forced to pay for a subscription which was deviously forced upon me, nor do I want to lose my credit score because I was too blind to see the trap I was falling into.

Business Response:

********* ********’s recent complaint regarding the subscription for the Birds & Blooms magazine was forwarded here for my attention.  Please accept my apology, on behalf of Birds & Blooms for the confusion about the offer for the magazine.

We processed an order for the trial subscription to Birds & Blooms on January 23, 2013, because we received an order for the magazine at our mail processing center.  We mailed the February/March 2013 issue.  The order was then suspended awaiting payment.

The offer that Ms ******** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order has been cancelled, and Ms ********’s credit will not be affected.  She should ignore any bills for $13.00 that may cross with the cancellation.

We hope this has explained the situation to your satisfaction as Birds & Blooms values its customers and works hard to keep their trust.

Sincerely,

****** ******

Birds & Blooms

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I continually receive bills from Taste of Home stating that I am overdue on payment of a cookbook. I never requested the cookbook, and I never received the cookbook. I did get calls at home trying to get me to purchase the books, but I said no and requested that they remove me from their list. So, as it stands, they are threatening to send me to collections for something I haven't done, and did not initiate.

Desired Settlement: They need to stop asking for money I do not owe them. They also need to never contact me again in an attempt to convince me to buy their products.

Business Response:

******* *******’s recent inquiry concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  In April of 2011, our mail processing center received an order to preview the book 2011 Taste of Home Annual for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview the next book in the series each year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2011 Taste of Home Annual was shipped and payment was received.  The next book, 2012 Taste of Home Annual was sent and payment was received.  We reminded her that we would be sending the book 2013 Taste of Home Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******* was anxiously awaiting its arrival.

Ms *******’s preview account has been cancelled. She was being billed because we had not received the returned book or notification from her that the book had not been received.  We have cleared the balance due.  She should ignore any bills that may cross in the mail.   

Taste of Home does not make outgoing calls offering hard-covered cookbooks.  We have removed her from our contact list.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I told this company to stop sending me Birds&Blooms Magazines. They did notThey kept sending magazines and bills for them. the would not stopI finally got them to cancel and send me a refund. They were support to send me a REFUND CHECK. But they sent a worthless DEBIT from CARD HOLHERSSERVICES. I tried to use the DEBIT CARD five times but it was rejected each time by computers at CARD HOLDERS SERVICES. Each time I tried to use the DEBIT CARD the subtracted $075 from the balance. I want Birds&BLOOMs to send me a REFUND CHECK not a worthless DEBIT CARD.

Desired Settlement: I want BirdsandBlooms Magazine to send me a REFUND CHECK for the fill amount they owe.

Business Response:

***** *****’s complaint was forwarded to my attention.  I apologize for the problems she had using the card.  Our refund process is to issue a refund in the form of a debit card.

We have asked Chase to send Ms ***** another refund card, to replace the original card, which we have cancelled.  She should read the card holder carefully for the instructions on how to use the card.  This card is a non-reloadable refund debit card, good only for the amount listed on the card holder.

It appears that when the card was submitted for payment, the entire amount of the purchase was put against the card, instead of the $14.99 that the card held.  This resulted in a .75 overdraft fee each time the transaction was attempted.

The easiest way to use this card with no fee incurred, is to call the phone number on the back of the card, to activate it.  Then the card can be taken to any bank, handed to a teller and a one-time cash withdrawal requested, for the $14.99 listed on the cardholder.

After the cash is received, the card can be destroyed as it will no longer be a valid card.

We hope this letter has explained the situation to her satisfaction, as Birds & Blooms truly values its customers and works hard to keep their trust.

Sincerely,

****** ******

***** * ******

Customer Experience

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

***** *****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/9/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I am having a difficult time with Reiman Publication. They publish several e things and because of my subscription to Bird and Blooms, they have added my name to many different offers. They send books without an authorization, then bill, bill& bill. At times in the past, I have ordered books, so they keep sending them, even thought I have written that I don"t want any more offers or books When one arrives, I send it back, unopened. They are continuing to bill for all the things they say they have sent. Now(today) they are threatening to send my name to collections. I probably would have ordered occasionally, but now they have made me angry with the constant harassment. I do not owe any money I don't know how to get rid of them! They say I owe$25.98. I will be happy to pay them as soon as I receive whatever book they say it is, just to be done with them. I am hoping you an assist me in this matter.

Desired Settlement: I see that you received my letter. It is certainly hard to track businesses these days. I would like to have Reiman Publications ceace&desist sending me any more communications. I do not owe them any money, and they are threatening sending us to collections. We always pay our bills on time, or early. All of the books they have sent me have been returned, unopened. They have insulted us enough. We do not want to ever hear from them again for any reason. I had trouble with them last year when I had ordered a gift subscription for a co-worker. I was totally harassed to re-up her gift! They even called my office to ask why I had not re-subscribed.

Business Response:

***** ***’s recent inquiry concerning the books she received has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how these special offers from Taste of Home. Birds & Blooms, and Reminisce Books were received, and hopefully clear up any misunderstandings there may be regarding the offers.  Previously, we received notice that she was interested in previewing various books for 30 days before deciding whether or not to keep and pay for the books.  As stated in the offers, when agreeing to preview these books, she would automatically be enrolled to preview future books, from each series, on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  She had been enrolled in four different preview series at different times.  Whenever we were asked to cancel a series, we did.

We sent a letter to her prior to the shipment of each of the books, reminding her that we would be sending the preview books unless we were notified of her decision to cancel.  Instructions for canceling each of the book shipments and a prepaid envelope were included with the letters.  When we did not receive cancellation notices, we promptly shipped the books expecting Ms *** was anxiously awaiting their arrival.

Ms ***’s preview account has been cancelled.  She was receiving bills because we had not received the returned book.  We have cleared the balance due for the account.  She should ignore any bills that may cross in the mail.   

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

******** ****

Reiman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Reiman Publications keeps sending invoices for their "Whole House Repair Guide" book, with threats of going to a collection agency. I did not order this book and do not recall receiving it.

Desired Settlement: I just want them to stop harassing me.

Business Response:

****** *******’s recent inquiry concerning the book Whole House Repair Guide has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman Books was received, and hopefully clear up any misunderstandings there may be regarding the offers.  Previously, we received notice that he was interested in previewing the book 2012 Family Handyman for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offers, when agreeing to preview this book, he would automatically be enrolled to preview future books from the series, on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked. 

We sent a letter to him prior to the shipment of Whole House Repair Guide, reminding him that we would be sending the preview book unless we were notified of his decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive cancellation notice, we promptly shipped the book expecting Mr ******* was anxiously awaiting its arrival.

Mr *******’s preview account has been cancelled.  We were not aware that he had not received the book.  We have cleared the balance due for the account.  He should ignore any bills that may cross in the mail. His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Family Handyman Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a coupon for a free sample of tasteofhome magazine which I redeemed. They then sent an invoice for a subscription to the magazine which I ignored because I did not want to subscribe to the magazine. I received no magazines other than the free copy. Now they are sending invoices for the subscription and threatening to send to collections for lack of payment. I realize this is a scam and will continue to ignore it. Product_Or_Service: none

Desired Settlement: DesiredSettlementID: No settlement requested - for Let us know if you get a response.

Business Response:

****** *****’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Taste of Home on April 3, 2012, because we received an order for the magazine at our mail processing center.  We mailed the April/May 2012 issue.  The order was then suspended awaiting payment.

The offer that Ms ***** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order was cancelled on November 12. 2012 and Ms ***** should be assured that her credit will not be affected.  The last bill was sent on October 2, 2012.

We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have just received my third notice to remit payment for Taste of Home magazine.I no longer wish to receive the magazine and I don't appreciate the last paragraph in the letter I just received. I thought that not sending a payment in, the magazine would just stop. Once again-stop the magazine. Thank you.

Desired Settlement: Stop the magazine.

Business Response:

******** *******’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Taste of Home on October 31, 2011, because we received a renewal for the magazine at our mail processing center. 

The order has been cancelled, and Ms ******* should be assured that her credit will not be affected.  She should ignore any bills for $19.98 that may cross with the cancellation.

We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/15/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/9/13 I emailed readers digest at rdservice@custhelp.com and said that I had received a bill for the Foods that harm foods that heal book for $42.35 but had never ordered the book nor received anything. I told them that obviously the account was opened fraudulently in my name. I said that I had never ordered any books from Readers Digest ever and never planned to since I always order all my books from ****** because it is always cheaper. The same book at ****** costs only $15.74. Why would I ever buy anything from Reader's Digest? A response by **** ***** assured me that they would cancel the request and would not ship me the book. I received a threatening collection bill on 5/6/13 in the mail for $42.35 from ****** ******; ********** *******. I don't know how else to convey to these people that I have never ordered their book and will never pay for something that not only I DIDN'T order but I NEVER received either. According to Reader's Digest the Account NO. is: xxxxx-xx-xxxx

Desired Settlement: Cancel this account which was obviously opened fraudulently and remove my name from any and all of your listing/billing/collection lists at Reader's Digest. According to Reader's Digest the Account NO. is: xxxxx-xx-xxxx

Business Response:

****** *******’s complaint concerning the book Foods That Harm Foods that Heal has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

On March 18, 2013, an order was received for the book via the Internet from email address **********************.  The book shipped April 1, 2013.  A prepaid return label was sent to Ms ******* on April 11, 2013. 

As Ms ******* stated she never received the book, the balance due has been cleared from the account.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding her account. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

******** ****

Reader’s Digest

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company sends me an invoice for a subscription to Birds and Blooms once or twice a year, in spite of the fact that I have repeatedly asked to have my name deleted from all mailings, invoices etc and I do not wish to subscribe to this publication. They have my name and info due to my having subscribed to a publication that no longer is in print. However that was for an old address, and they have clearly made an effort to update my information as I moved less than a year ago and didn't provide them with updated information. I consider this harassment and want it to stop.

Desired Settlement: Remove me from your database.

Business Response:

**** *******’s complaint regarding offers for the Birds & Blooms magazine  was forwarded to my attention.

Her name and address are being removed from our database.  Once the mailings already in process are delivered, no more offers will be received.

We hope this has explained the situation to your satisfaction as Birds & Blooms values its customers and works hard to keep their trust.

Sincerely,

****** ******

Birds & Blooms

Customer Care

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/9/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have paid for the magazine Taste of Home twice and not received the magazine. They have cashed my checks but have not supplied the magazine. I have contacted Reiman publications regarding this issue and they asked for canceled checks which I promptly supplied to them. One in the amount of $30.98 and one in the amount of $10.00. These checks were both deposited immediately upon receipt by Taste of Home. However no magazines were ever delivered.

Desired Settlement: I would like the magazine delivered to my place of business. I believe it was paid 4 years of the magazine was paid for. I would like a refund of my payments and an additional two years of the magazine complimentary.

Business Response:

Dr **** ******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings encountered with respect to our offers.

Dr ****** had a magazine subscription for Taste of Home that expired with the June/July 2011 issue.  The last payment received was $19.95 on June 15, 2007.

Dr ****** has an account to preview the hard-covered annual Taste of Home books.  In July of 2010 we received $10.00 for the 2010 Taste of Home Annual; in January of 2011, $24.98 for the 2011 Taste of Home; and in March of 2012, $30.98 for the 2012 Taste of Home Annual.  We have sent the 2013 edition, and he is being billed $31.98 for that book. 

We sincerely hope this has explained the situation to his satisfaction as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
******** **** *********
Taste of Home

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

 

 

Thank you for your quick response.   The magazines were paid for.  The payments listed were received/ cashed.  However the magazines were never received in my office.  The magazines that were paid for were never sent and the books were never received.

 

I would like all the funds returned in full since no product was ever delivered.

Regards,

**** ******

 

 

Business Response:

Dr **** ******’s rebuttal was forwarded here for my attention.  We apologize for any misunderstandings encountered with respect to our offers.

As Dr ****** stated that he did not receive the hard-covered books sent to him in 2010, 2011, and 2012, we are refunding the $65.96 he paid for them.  The refund will be in the form of a ***** **** debit card, and should arrive in the next three weeks or so.

For future reference, magazine subscriptions orders and payments would be sent to Subscription Fulfillment Center ** *** *********** ****.  Product orders and payments are addressed to Payment Processing Center ** *** *********** ******* ************

We sincerely hope this has explained the situation to his satisfaction as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/7/2013 Problems with Product/Service
4/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Received an invoice/statement that they sent me a magazine that I requested on "good faith and understanding" that I would honor the invoice and pay it. - and that if I did not pay the balance they would turn my account over to the Credit and Collection Department. Not only did I not request this magazine, but I never received it either.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I refuse to pay the $10 they claim I owe them. I want this matter resolved so that the issue is not reported to the Credit and Collecting Department - I do not want my credit report/score to be affected by this company's scam.

Business Response:

******* *** ********’s recent complaint regarding the subscription for the Simple & Delicious magazine was forwarded here for my attention.  Please accept my apology, on behalf of Simple & Delicious for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to Taste of Home on November 19, 2011, because we received an order for the magazine via the Internet from email address *********************.  We mailed the December 2012 issue.  The order was suspended awaiting payment.

The offer that Ms ******** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order has been cancelled, and Ms ********should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

We hope this has explained the situation to your satisfaction as Simple & Delicious values its customers and works hard to keep their trust.

Sincerely,

****** ******

Simple & Delicious

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/15/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 books from Reiman in October of 2012 that were supposed to be 27.98 each. The representative said I would get a discount for ordering 2 or more books and the price would be 17.99 each. I gave her my Visa information and thought nothing else about it. The 2 books arrived at their specified destinations. Then in the mail I got a ***** Visa debit card that I did not know where it came from nor did I order. I called ***** to cancel the card and they said it was from Readers' Digest. I don't get Readers' Digest and never did. I told them to cancel the card not knowing it was a refund of 19.98 from the Reiman company. When I got my next Visa bill there were 2 charges of 27.98 each which were supposed to be 17.99 each. When I called and complained that they illegally charged me the wrong price they said, after talking to two reps and one supervisor, that my original Visa card would be credited. After 2 months I still did not get a credit. I called again today and they said they would not issue the credit that they had promised and I should call ***** and get them to send me another debit card as a refund. Now after talking to *****'s rep and supervisor they will sent me a replacement card that will cost me another $5. I believe that I was illegally charged a different price than quoted and then got a refund that I had no idea about because I did not know I was overcharged in the first place until the next monthly billing cycle of my Visa.

Desired Settlement: Nobody will own up to misleading me. I think Reiman should issue me a complete refund of 55.96 to my Visa Card.

Business Response:

**** *** ******’s complaint was forwarded here for my attention.  We apologize for any problems she may have encountered with respect to our offers.

When Ms ****** originally ordered two copies of the book, ******* ***** *** ****, we had recently changed to a different order entry system, and the agent could not make adjustments to the order once placed.  At that time, the agent should have informed the customer that any price differences would have been refunded via the VISA debit card. 

We had also just started refunding via the debit cards during that time.  The card holder information has been changed to more accurately reflect the origin of the debit card refunds.

I am issuing a refund for the full amount of $55.96 to Ms ******.  We cannot issue the credit to her credit card through the system, and cannot manually credit her card as we do not have access to the credit card number.  Again, the refund will be in the form of a * * ****** ***** VISA debit card.  She should follow the instructions on the card holder to activate and use the card. 

We sincerely hope this has explained the situation to her satisfaction as Shop Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
**** ***** ** ****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On Fri, Apr 5, 2013 at 1:43 PM, ******* ************************** wrote:

I am writing in reference to ID ******* against Reiman Media Group.  I agreed to a financial settlement from them on January 24, 2013 and still have not received a settlement payment.  Please check into this matter for me.  Thank you very much.

 

Regards,

**** *** ******

 

 

Business Response:

A ***** **** Debit Card for $55.96 was mailed to **** *** ****** on February 9, 2013.  She should call Chase at ###-###-#### to ask them to reissue her card as she has not received it.  The ten digit card number is ########## and her customer number is ########. 

The card holder contains instructions on how to use the card.  This card is a non-reloadable refund debit card, good only for the amount listed on the card holder.

The easiest way to use this card with no fee incurred, is to call the phone number on the back of the card, to activate it.  Then the card can be taken to any bank, handed it to a teller and a one-time cash withdrawal requested, for the total amount of funds listed on the cardholder.

After the cash is received, the card can be destroyed, as it will no longer be a valid card.

Sincerely,

****** ******

Customer Care

Shop Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** *** ******

They claim a refund was sent on 2/9/13 but we never received it and are now going to resend the refund for the second time.  At first they said they had no account or record of me and are very difficult to deal with .

When I refused to take that for an answer, they finally started to cooperate with me.  Than you,

 

**** *** ******

###-###-####

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Few months ago I received a "The Family Handyman" book from a company called "Family Handyman Books". I didn't place any order for this book through emails, mails or phones. The moment that I received this book I thought It was a gift from a two-year renewal of "The Family Handyman" magazine I subscribed, but later on a past due ($ 25.98) invoice was send to me. I checked the backside of the invoice and found it had listed that during your free-preview period, if you decide the product is not for you, simply return it to us, you can go to www.BookServiceCenter.com to print out a postage-paid return label.So I went to www.BookServiceCenter.com printing out a postage-paid label and sent the book back to the address listed on the label immediately. After 4 weeks they sent me a collection alert letter for a balance due.

Desired Settlement: I'm asking them to update their records and stop sending me irresponsible letters.

Business Response:

***** ***’s recent inquiry concerning the book The Family Handyman has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2012 Family Handyman for 30 days.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.

Prior to shipping the book, we notified Mr *** that we would be sending the book The Family Handyman for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr *** was anxiously awaiting its arrival.

Mr ***’s preview account has been cancelled.  He was being billed because we had not received the returned book or notification from him that the book had been returned.  We have cleared the balance due.  Mr *** should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

Customer Care

Family Handyman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order book on 11/25/12. Customer service, took all information, name, address, cc number, etc. Was promised delivery by Dec 12. (Item was Christmas present). Did not receive ANY word until Feb 14, 2013 stating item has been shipped and would arrive in 3 to 4 business days. I called customer care on 3/7/2013 stated book has not arrived and wanted a refund. Customer service personal stated book was already shipped and would not grant a refund. They requested I waite until March 15th before book arrived. As of this date 3/16/2013 book as not arrived. Taste of home finially granted refund. Main complaint is that they did not notify us that the book was on back order. Or the option to request cancellation of order during that time. Customer service second call did grant refund, but was not very happy about helpping me.

Desired Settlement: Customer service stated that I would see the refund on my next billing statement from my credit card. I would like to have a reference number or an email stated that a refund has been applied.

Business Response:

******** ******’s complaint has been forwarded to my attention.  I apologize for the problems she had with her recent order.  We shipped the book, when we received it in stock, on February 13, 2013.  When she let us know that the book was not received on March 15, 2013, we credited her credit card for the $24.99 her card was charged when the book shipped.  The credit should be processed by her credit card company within 3 business days of that date. 

We apologize that she was not notified that the book was on backorder.

Again, I would like to apologize for the disappointments you have encountered with our company.  Thank you for your interest in our publications.

Sincerely,

****** ******

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted the Taste Of Home Customer Service office via email AND phone calls to cancel my subscription, Several times. They continue to send me books, and bill me for them. I want them to quit sending me their books. Product_Or_Service: Cookbooks Order_Number: Varies Account_Number: contract terminated

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to QUIT sending me books, and stop sending me bills for books that I have sent back.

Business Response:

**** *******’s recent inquiry concerning books has been received and forwarded to my attention. 

Ms ******* was received books under the name * * ****.  The books were sent because she had previously ordered books which enrolled her in programs to preview books in multiple different series.  We have cancelled all of the series, removed her from our mailing lists, and have marked her account to reject any new orders.  Her account has a zero balance, and her credit will not be affected.

Her magazine subscription is paid through September/October 2015.  That order and payment were received on August 7, 2012.

I hope this helps clear up any misunderstandings there may have been regarding the books received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** * *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: For 4 months, I made multiple attempts to pay for a book they automatically sent (I didn't order). They could not process the credit/debit card payment correctly so the bank kept denying their submission. I notified them of how the bank said they were processing it incorrectly. I then purchased a different pre-paid debit card, with the same issue. Each time I contacted Taste of Home's office; and was assured it would be processed correctly. Only to receive notification again that I was delinquent. I returned the books shipping by overnight delivery (with delivery confirmations). TOH continued to send me delinquent notices. I paid for the book,by check, which they cashed. AND STILL, they continue to send me delinquent notices.

Desired Settlement: I want an apology, and assurance from Taste of Home that this matter is resolved; and the delinquent notices will stop. You can clearly see I have made every attempt to pay them; this has been a nightmare. I have a perfect credit rating and do not want their incompetence to reflect on me.

Business Response: BBB of Wisconsin
Attn: ******* **********
10101 W Greenfield Ave Ste 125
Milwaukee WI 53214
RE: ******* ****** ******
Dear Mr **********:
****** ******'s recent inquiry concerning the book 2012 Healthy Cooking Annual has
been received and forwarded to my attention. I would like to start by apologizing for the
disappointments he has encountered with our company.
I would like to confirm how this special offer from Taste of Home books was received, and
hopefully clear up any misunderstandings there may be regarding the offer. Previously, we
received notice that she was interested in previewing the book 2012 Comfort Food Diet
Annual for 30 days before deciding whether or not to keep and pay for the book. As stated
in the offer, when agreeing to preview this book, he would automatically be enrolled to
preview up to 2 books per year on a 30 day trial period with no obligation to buy, money
saving discounts available only to our current members, and the option of canceling
membership at any time, no questions asked.
According to our records, her copy of 2012 Comfort Food Diet Annual was shipped and
payment was received. We notified her that we would be sending the book 2012 Healthy
Cooking Annual for preview unless we were notified of her decision to cancel. Instructions
for canceling the book shipment and a prepaid envelope were included with the letter. When
we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******
was anxiously awaiting its arrival.
We received three credit/debit card payments, but these were rejected by the issuing card
company. On February 13, 2013 we processed the returned book, clearing the balance due.
We have not received a check payment for $30.98 for the book.
Ms ******'s preview account has been cancelled. Ms ****** should ignore any bills that
may cross in the mail.
I hope this helps clear up any misunderstandings there may have been regarding the offer
received. Again, I would like to apologize for the disappointments she has encountered with
our company.
Sincerely,
Customer Care
Taste of Home Books

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Did you notice in their response how many times they changed my gender and name?

It doesn't appear they have a grasp for facts, as they are not looking at the accounts correctly. There are two accounts in my name. One was for the 2012 Healthy Cooking Annual the other was the 2013 Taste of home annual. The one they keep sending the delinquent payment on is for the latter. AND, they did cash check **** for $30.98 on 2/22 for the 2013 Annual.

At least they are correct that I did try to pay them multiple times; but the bank refused the payment because they tried to process the payment as a re-occuring transaction with a charge of 3 payments for the one annual that was sent. This type of billing is not allowed on a pre-paid debit card, and I tried to work with them on resolving that. I am also the one who called them and asked for ANY automatic shipments to be cancelled and have that designation removed from my account.

I did receive a refund today for the 2012 Healthy cooking annual; but again the dispute/complaint is regarding the 2013 Annual, which they keep sending the delinquent notices for.


Again I don't care about receiving a refund for the 2013 Annual, I just want an apology and confirmation that their collections department will stop issuing me delinquent notices, because clearly I have payed for the publication.]

Regards,

****** ******

 



 

 

Business Response:

****** ******’s recent inquiry concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.  The circumstances were the same for the 2013 Taste of Home as for the 2012 Healthy Cooking.  Her accounts are under the name of ****** *******, not ******, as the complaint stated, and I was not aware that she had two accounts.

Previously, we received notice that she was interested in previewing the book 2011 Taste of Home Annual for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2011Taste of Home Annual was shipped and payment was received.  The 2012 Taste of Home Annual was sent for preview and we received payment for that book.  We notified her that we would be sending the book 2013 Taste of Home Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ****** was anxiously awaiting its arrival.

We received three credit/debit card payments, but these were rejected by the issuing card company.  On February 22, 2013 we processed the returned book, clearing the balance due.  A refund, in the form of a debit card, was mailed on March 27, 2013. 

Her preview account has been cancelled, and she should ignore any bills that may cross in the mail.   

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However I want to stress that my complaint was not about receiving an automatic shipment. I filed the complaint to alert other consumers about to their inability to correctly process the payment via a pre-paid debit card; and then their continued mailing of delinquent notices even after the publications were paid for and returned.

Regards,

 

****** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/3/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Since 2005, I have been receiving an annual cookbook from Taste of Home. This year, instead of receiving a cookbook, I got a notification from the postal service saying that my package had been damaged in shipment. The notice indicated that it was from Taste of Home. I had saved this notification and had intended to send it to Taste of Home. Shortly after this, I received another package from Taste of Home, so I threw the notification from the postal service away. The book that I received was a Diet book, which I paid for. The book that was damaged was not the diet book, but the annual book that I had been receiving each year, and did not realize it until I got a bill for it. I wrote Taste of Home twice, the second time addressing my letter to ***** *******, ********** *******. I told Mr. ******* that I did not receive the cookbook that it had been damaged in shipping, and that I would gladly pay for the 2013 annual cookbook if they would send me another one. I also explain to him about receiving the diet book, thinking it was the one damaged. The letter I received back says that you have ignored repeated opportunities to pay the bill, and failure to remit payment by April 13, 2013 will affect Taste of Home Books's assessment of your credit rating. It also says please return the bill and payment today to cease further collection efforts. Please help me resolve this issue.

Desired Settlement: I would like to receive the 2013 annual cookbook. Once I receive the cookbook, then I will pay the cost of the book, which is $31.98. It is hard to pay for something even with Mr. ******* threatening my credit rating, when I did not receive the book.

Business Response:

***** ******’s recent inquiry concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

She was being billed because we had not realize that the book had been damaged in shipment and she did not receive it.  We received correspondence on March 28, 2013 stating that the book was not received, and cleared the balance due.  I have processed another order for the book, and it should arrive in four to six weeks, with an invoice.  Ms ****** should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

***** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Ireceived a book from Taste of Home that i did not in any way request. Very upset, I called the company. They assured me that all I had to do was return book in mail with a label to Reimann Co. that I printed out.I returned the book, about 3 months ago. Yesterday I received a collection notice. This is for a book that I DID NOT ASK FOR, DID NOT WANT AND WAS RETURNED. I believe that they are using this as a tactic to scam people out of money. I am sure that I am not the first consumer to be a victim of their deceit to try to get money.I would appreciate your help on this matter, for my sake as well as others

Desired Settlement: I want the company investigated for their questionable practice, and to never be contacted by them again.

Business Response:

**** *********’ recent inquiry concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, she had ordered the 2012 Taste of Home Annual through Shop Taste of Home at a special price.  As stated in the offer, when ordering this book at the special price, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  This was explained on the site when the book was ordered, and on the letter that was shipped with the original book.

We notified her that we would be sending the book 2013 Taste of Home Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ********* was anxiously awaiting its arrival.

The preview account has been cancelled.  She was being billed because the returned book was not received.  It could be that the book was lost or misdirected in the mail, or received without the invoice to indicate who had returned the book.  We have cleared the balance due.  Ms ********* should ignore any bills that may cross in the mail. Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On Sun, Mar 17, 2013 at 5:29 PM, *********************** wrote:

I am still hearing from the company, Taste of Home, who is trying to scam me out of money. I would like to know what else I can do to prevent them from contacting me again. As I said previously, I am certain that I am not the only one who they have sent an unwanted
book to and denied that the book was returned. They are trying to collect money by falsely claiming that a book was not returned.

 

Regards,

**** *********  

 

Business Response:

**** *********’ rebuttal concerning the book 2013 Taste of Home Annual has been received and forwarded to my attention. 

The book was sent because Ms ********* ordered the 2012 Taste of Home Annual, enrolling in the preview program.

The preview account has been cancelled.  We have cleared the balance due, and her account has a zero balance.  Ms ********* should ignore any bills that may cross in the mail. Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** *********

 

 

I hope that in the future the practice of sending unwanted books and then claiming that they have not been returned, when in fact the book was returned,

is not allowed. Thanks for your help in this matter.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I entered a few online contests which apparently signed me up for some books. I was not aware of the order and when I received them I refused the shipment and returned through the post office. They continue to bill me and now say they will take me to collections. I have sent them multiple requests to stop billing me for something that I did not order or do not have. I find their business practices unethical and see numerous complaints similar to mine on this site and throughout the internet. This is a lousy way to conduct business.

Desired Settlement: They need to stop billing me and an apology for the harassment would be appropriate. I will NEVER visit their site again so this should not come up again.

Business Response:

***** ******’s recent inquiry concerning the products she received after entering online sweepstakes has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

Online sweepstakes have an option to enter the sweepstakes without ordering a product.  The sweepstakes entries received were to order the product and enter the sweepstakes.  On August 30, 2012 an order for the book 1,519 ******* ****** ******* was received.  We received the returned book on October 8, 2012.  On August 30, 2012 we also received an order for The Best Nonfiction Series.  We received the returned book on November 26, 2012.  On September 10, 2012 we received two orders for the Calm & Carefree CD set.  One was cancelled as duplicate.  The other shipped and we did not receive the returned item, so invoices were sent.  We received correspondence on March 9, 2013 stating that the item had been returned, and the balance due was removed.

The account has a zero balance.  We have removed hername from our contact list, and marked her account to reject any new orders.  She should ignore any bills that may cross in the mail.  Hercredit will not be affected. 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Reader’s Digest

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a book and invoice in the US Mail. I did not order any book, nor did I want the book. I called the company and requested my name to be removed from their list and indicated I was returning the book. I followed the instructions on how to return the book postage paid. The representative apologized and said I was to be removed from their database. Today I received an invoice for a different book of which I did not receive. This company has been complained about this same exact issue on a number of message boards across the internet. I believe they perform unethical business practices and should be investigated.

Desired Settlement: I just want my name removed from their billing list and no mail to come from them to my home.

Business Response:

***** ****’s recent inquiry concerning the book 2013 Best of Betty Crocker has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Reiman Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, he had ordered the 2012 Best of Betty Crocker through Shop Taste of Home at the special price.  As stated in the offer, when ordering this book at the special price, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  This was explained on the site when the book was ordered, and on the letter that was shipped with the original book.

We notified him that we would be sending the book 2013 Best of Betty Crocker for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr **** was anxiously awaiting its arrival.

Mr **** had ordered other books in the same way, enrolling in preview programs for other books.  All of Mr ****’s preview accounts have been cancelled.  We have cleared the balance due.  Mr **** should ignore any bills that may cross in the mail. His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

Customer Care

Reiman Books

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Their statement about me being a past customer is 100% false.  I have never ordered magazines about cooking from them or any other outlet.  I shipped the book back to them and spoke to a customer service representative saying I would do so.  She assured me this would close the matter and remove me from future communications or advertisement.  This did not happen as they are still sending me invoices.  All I want is for them to stop sending me invoices for something that was returned (which I never ordered in the first place) and remove me from their contact list.

Regards,

***** ****

 

 

Business Response:

***** ****’s rebuttal concerning the book 2013 Best of Betty Crocker has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

After checking the account, a change of address was received on the account in October of 2012, from the Post Office, changing the address to Mr ****’s address.  It appears that this was received and changed in error. 

All of preview series have been cancelled.  We have cleared the balance due.  Mr **** should ignore any bills that may cross in the mail. His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

Customer Care

Reiman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In 2011 I ordered two books from Reiman. I never ordered again, yet in December 2012 they sent me a cookbook. It was totally unsolicited. Pursuant to Title 39, United States Code, Section 3009 I am not required to pay for unsolicited merchandise nor am I required to return the merchandise. However, they keep sending me invoices for this unsolicited product. I have filed a complaint with the Postal Inspector but received something just thanking me for the information and nothing that indicated they would take any further actions. I have found on several websites that this seems to be a practice of Reiman and several people had negative credit reports issued against them.

Desired Settlement: I would like Reiman to stop sending me bills, and also acknowledge in writing that I owe them nothing and have no obligation to return this unsolicited merchandise. I would like an assurance that they will not send me any further unsolicited merchandise and will NOT report my alleged failure to pay to any credit reporting agency. I would like for Reiman to stop this deceptive business practice in its entirety.

Business Response:

****** ******’ recent inquiry concerning the book **** ********* ****** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, she ordered the special **** ********* ****** and **** ********* ********* cookbooks at a special price through Shop Taste of Home.  When ordering this special offer she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.  This was stated on the site when she ordered the books, and a letter was sent with the books when they were shipped to her. 

We notified her that we would be sending the book **** ********* ****** for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ****** was anxiously awaiting its arrival.

Ms ******’ preview account has been cancelled.  We have cleared the balance due.  Ms ****** should ignore any bills that may cross in the mail.   

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Delivery Issues | Complaint Details Unavailable
3/25/2013 Delivery Issues | Complaint Details Unavailable
3/23/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They sent me an unsolicited book which I returned marked "refused" and now they are billing me for it.

Business Response:

***** *******’s recent inquiry concerning the book **** ***** ******* ****** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book **** ****** ********. As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

We notified her that we would be sending the book **** ***** ******* ****** for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******* was anxiously awaiting its arrival.

Ms *******’s preview account has been cancelled.  She was being billed because we had not received the returned book or notification from her that the book had been returned.  We have cleared the balance due.  Ms ******* should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/23/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a magazine from Reiman Publications that I did NOT order. I have NEVER heard of them until I checked my mail. They are trying to charge me $10 bill for a magazine that I did NOT order. Their bill says if it is not paid by a certain date, that they will send a collection agency over to my house. On the bill it says "Thank you for ordering with us." I have NEVER ordered from them and have no idea how this happened. I believe it is a scam.

Desired Settlement: I do not want this company to ever mail me or contact me ever again. I did a lot of research online and I am not the only one this has happened to. A lot of innocent people are being hurt by this company, not realizing it is a scam. Please shut them down or do something, thank you.

Business Response:

**** ******’s recent complaint regarding the subscription for the Simple & Delicious magazine was forwarded here for my attention.  Please accept my apology for any concern or inconvenience she may have been caused.

We processed an order for the trial subscription to the Simple & Delicious magazine on January 30, 2013, because we received an order for the magazine via the Internet from email address **************************.  We mailed the February/March 2013 issue. 

The offer that Ms ****** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

The order has been cancelled, and Ms ****** should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

We hope this has explained the situation to your satisfaction as Simple & Delicious values its customers and works hard to keep their trust.

Sincerely,

****** ******

Simple & Delicious

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/23/2013 Problems with Product/Service | Complaint Details Unavailable
3/23/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted ******************************* on 03/01/2013 regarding a collection notice from ***** ***** ******. I purchased a yearly subscription from T******** using my maiden last name. I received a collection notice from ***** ***** ****** regarding a 2012 ***** ** **** ****** book with my married last name. I received a reply from Reiman Publication stating that I have two accounts and the collection notice was for a book that was shipped to me April 16, 2012. I never ordered a book directly from Reiman Publication, I've never received a book from this company - nor do I want to. So, how do I, all of a sudden have two different account? I have a feeling that you guys send out these Collection notices/bills and hope that people will not ask for verification - *******! Please, show me proof that I, ****** ******* ordered a book from your company.

Desired Settlement: I want Reiman Publications to cancel this erroneous bill, remove my name from the ***** ***** ****** collection list, close any account in my name (maiden/married) and remove my name/address from your list.

Business Response:

****** *******’s recent inquiry concerning the book **** ***** ** **** ****** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book **** ***** ** **** ****** ****** for 30 days before deciding whether or not to keep and pay for the book.   As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, we received payment for the **** ***** ** **** ******.  We notified her that we would be sending the book **** ***** ** **** ****** for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******* was anxiously awaiting its arrival.

Ms *******’s preview account has been cancelled.  She was being billed because we were not aware that she had not received the book.  We have cleared the balance due.  Ms ******* should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Reiman Books aka Taste of Home Books sent me an unsolicited product on 2-25-13, which was their 2013 Taste of Home Annual hardcover book. Reiman Books also did this in Spring 2012. I called them in Spring 2012 requesting they remove my name from their sales list, which they obviously did not do.Printing out their online return address label is not fast, nor easy. Requesting a return address label via phone requires a slow, 2 week wait to receive this one piece of paper. It is time consuming & frustrating to deal with unwanted products sent to my home. I currently subscribe to their Taste of Home magazine. Just because I do want & pay for that product, should *NOT* allow them to send me one of their books that I never ordered! It has seriously made me re-think whether I'll renew my magazine subscription with them. They need to be notified & ordered stop this unethical business tatic immediately!

Desired Settlement: I'd need to receive an email that Reiman Books has been notified & ordered to PERMANENTLY stop this unethical business tatic. I also need to receive an email that Reiman Books has complied with this request PERMANENTLY.

Business Response:

****** *********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings she may have encountered with respect to our products.

I cannot find the account Ms ********* is referring to using the name ****** ********* and the address *** ******* *** ****** **  *****.  If she can provide the name and address that the 2013 Taste of Home Annual Recipes was sent to, or the account number, I would be able to explain why the book was sent.

Every invoice has instructions for printing a return label.  Once the site is accessed, the customer needs only to key in the account number, and mark whether the customer is from the US or Canada. 

Once we receive the requested information, we will explained the situation.   Reiman Publications truly values its customers and works hard to keep their trust.  
 
Sincerely,

****** ******
******** **** *********
Reiman Publications

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/14/2013 Billing/Collection Issues | Complaint Details Unavailable
3/14/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received cookbook in mail first part of December. I did not order so I sent back according to instructions on envelope. Put invoice with "refused" noted in box. Put their printed return label on front of box. My name was on front of box and on invoice. Approximately one month ago received past due invoice. I sent back with note that book was returned. Last week received another past due statement with a threat of sending me to collections. I did not order this book and I returned it. I think this an unethical business practice.

Desired Settlement: I want them to stop invoicing me.

Business Response:

******* *******’s recent inquiry concerning the book 2012 Healthy Cooking Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2012 Comfort Food Diet Annual.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

We notified her that we would be sending the book 2012 Healthy Cooking Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******* was anxiously awaiting its arrival.

Ms *******’s preview account has been cancelled.  She was being billed because we had not received the returned book or notification from her that the book had been returned.  We have cleared the balance due.  Ms ******* should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* *******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received, in the mail, what was supposed to be a free issue of Taste of Home magazine which came automatically when you sign up for a free account at tasteofhome.com. I have since than received two bills for $10.50 for my "subscription to taste of home magazine". I did not subscribe to this magazine and at no time did I agree to pay for anything.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to have my "account balance" be placed at 0, my "subscription" cancelled and then have my name removed from their mailing list. I don't want to receive any further bills or publications from this company.

Consumer Response: On Fri, Mar 1, 2013 at 9:19 AM, ***** ********* ********************* wrote:
Regarding  ID *******  Thank you for your help on this dispute.  I have received an email directly from the company stating that they will not bill me anymore.  Apparently, all I needed to do was tell them that I was planning to report it to the BBB.  Hopefully the bills really do stop and this is where it ends.  I would strongly suggest that my complaint is posted as a warning for others.  After having this happen I did some research and it would appear that there are lots of people out there who have had the same problems.

Again, Thank you so much for your time.

*****.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ******** ******. This company sends products that we do not order or request. After sending the unsolicited products back, we continue to get billed for these items. This company sends products that we do not order, or request in any way. We send the unwanted items back, marked as "refused" on the packaging, yet we continue to be billed for these unwanted, unkept items. We've called the company diretly, and are told the issue is resolved, but we continue to get billing notices in the mail well past the date that we called and made contact.

Desired Settlement: Please quit harassing me and my family. Also, please quit sending products that are not requested. Lastly, remove me and any family members at this address from any mailing lists, contact lists, or computer databases at your company.

Business Response:

********* ******’ complaint was forwarded here for my attention.  We apologize for any misunderstandings she may have encountered with respect to our products.

On March 19, 2012 an order was received for the Today’s Best Nonfiction book series at our mail processing center.  According to the terms of the offer, requesting the first book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series. 

The first book of the series was mailed March 21 2012.  .  As we did not receive a request to cancel the series, the next book was sent on May 7, 2012, along with the free gifts promised in the offer, (and advertised on the book carton), and Ms ****** was billed for that book per the offer.  We received payment for the book on September 24, 2012.  As we did not receive a request to cancel the series, the next book was sent on October 12, 2012, and Ms ****** was billed per the offer.  She continued to be billed as we did not receive the returned book.  We were notified on February 19, 2013 that the book had been returned, and the balance due was cleared at that time.  Her series account has been cancelled.

Ms ******’s account has a zero balance.  She should disregard any bills that may cross in the mail. Her credit will not be affected. 

We sincerely hope this has explained the situation to your satisfaction, as ******** ****** truly values its customers and works hard to keep their trust.  
 
Sincerely,

****** ******
Customer Care Associate
******** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/8/2013 Problems with Product/Service | Complaint Details Unavailable
2/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The ****** ******** *****, through Reiman Publications, sent me a hardbound repair book. I was not aware this was part of the magazine subscription and would not have agreed to receive offers in the mail had I had a choice. I did not want the book so I followed the return instructions on the invoice. I visited the Reiman Publications website, per the instructions, printed a return label and gave the item to the post office. I returned the item within days of receiving it. Since the item was returned in November, I have received several bills in the mail asking for payment of the book. I have waited the obligatory 4-6 weeks for the item to be returned and processed, but am still receiving past due invoices in the mail. I sent a letter on January 14, 2013 to ***** *******, ********** *******, at The ****** ******** explaining the situation and asking him to cross-reference with Reiman Publication. Since then, I have only received another invoice in the mail.

Desired Settlement: I expect that my return should be received and accepted by Reiman Publication since I followed the directions given on their website for returns. I also expect that, if returning to them is an option, they should report receipt of the return to their business partner, The ****** ******** *****.

Business Response:

***** *****’ recent inquiry concerning the book ***** ***** ****** ***** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from ****** ******** books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2012 ****** ******** for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2012 ****** ******** was shipped and payment was received.  We notified him that we would be sending the book ***** ***** ****** ***** for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ***** was anxiously awaiting its arrival.

Mr *****’ preview account has been cancelled.  He was being billed because we had not received the returned book or notification from him that the book had been returned.  We have cleared the balance due.  Mr ***** should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

Customer Care

****** ******** Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/11/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a book, Country Heart & Soul on 12-28-12 and was sent an email on 1-9-13 saying it had been shipped and would be on its way shortly. I contacted them on 1-19 as it had still not arrived. I got a message saying to wait another number of days, but I should have the book by 1-29-13. I sent another message which was not acknowledged, so I called and the rep said it would take an additional 2 weeks. No one EVER informed me (until this woman) that it was on backorder. They had previously said it should arrive by 1-29 at the latest. I am not at all satisfied with their service and have subscribed to their magazines for over 20 years and given them as gifts for Christmas as well. Never in a million years did I think their service on a book or a product was lousy. I have learned my lesson. I will NEVER order another book from them.

Desired Settlement: I want the product that I paid for back in December. There is absolutely NO excuse for not letting me know it was on backorder...especially when I got a message on 1-9 saying it was shipped.

Business Response:

**** ********’s recent inquiry concerning the book ******* ***** *** **** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with Shop Taste of Home.

We shipped the book to Ms ******** on January 9, 2013.  We allow 14 business days for delivery. As Ms ******** has not received the book, we have reshipped he book, as it appears to have been misdelivered or lost in the mail. 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Shop Taste of Home

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. 

For your reference, details of the offer I reviewed appear below.

Today is 2-8 and the mail has already been here.  It has been almost a month (shy of one day) since it was supposed to have originally been shipped.  I got an e-mail saying it WAS shipped on 1-9.  I did not send a message back to them the first time until 1-19...10 days after it was supposedly shipped.  That was plenty of time.  What has angered me is that they said it was SHIPPED the fist time...when in fact, it was NOT.  All they had to do was to tell me that it was going to be delayed and for what reason...and none of this would have happened.  This tells me that they do NOT care about their customers.  I have been a long time subscriber to their magazines (over 20 years) and have given them as gift subscriptions as well.  It doesn't matter if we are a long time customer or a new customer, we should be given the reason for the delay.  This was ordered on 12-28.  If I had wanted to give it as a gift, the person would not have been able to receive it.  Thankfully, this was ordered for myself...and I don't have an upset friend or relative.  Your irresponsibility of just letting me know (as a common courtesy) that it was delayed would have solved everything.  Think about that next time.

 

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ********

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

2/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company sent me a cookbook I did not order. I returned the book using the return label from their website as per their instructions. They keep sending me bills threatening to send me to collections. I have emailed them and written them to stop sending me bills with no response.

Desired Settlement: I want this company investigated for fraud. There Are many similar stories to mine on the Internet. I also want an acknowledgment that they will stop harassing me for money.

Business Response:

**** ************’s recent inquiry concerning the book 2012 Healthy Cooking has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

The book was sent because we received an order for the book via the Internet on September 7, 2012 from email address *********************

Mr ************ was being billed because we had not received the returned book or notification from him that the book had been returned.  We have cleared the balance due.  Mr ************ should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

 

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I do want to make it known, however, that I have called them, written them, and  emailed them with no response

Regards,

**** ************

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/5/2013 Problems with Product/Service | Complaint Details Unavailable
2/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In December I subscribed to Reminisce magazine. They deducted the money from my bank account like they were supposed to do. Two days later I checked my account and found out that somebody there had also deducted $12.98 for the magazine Reminisce Extra. This was an unauthorized deduction!! After talking, and some arguing, to the people there (sorry I do not remember the names) it was finally decided that they would send me a refund for both magazines as I canceled my Reminisce magazine subscription over this as well. Thinking that this might have been an isolated incident I decided to try again and subscribed to Reminisce magazine this January. Once again, they deducted the money from my account like they were supposed to do. I checked my account today and lo and behold, They, ONCE AGAIN, deducted ANOTHER $12.98 for a Reminisce Extra that I DID NOT ASK FOR and was UNAUTHORIZED!! This is the SECOND TIME in 30 days this has happened!

Desired Settlement: Not only a refund for BOTH magazines, which they have allegedly agreed to do but also $200.00 dollars, since the problem is on their side and the fault is theirs, to cover not only the overdraft fees the bank has charged me because of this but ALSO for the emotional stress caused by this.

Business Response:

***** ****’s complaint was forwarded here for my attention.  We apologize for any problems he may have encountered with respect to our offers.

We received an order for Reminisce, paid with a credit card on December 4, 2012.  When Mr **** ordered the Reminisce magazine, he also ordered the Reminisce Extra magazine, and his card was charged for both. 

We received an order for Reminisce, paid with a credit card on December 27, 2012.  We received an order for the Reminisce Extra magazine, paid with a credit card, on January 11, 2013. 

All of these orders were ordered online, under email address *********************.

All of the payments have been credited back to Mr ****’s credit card. 

We sincerely hope this has explained the situation to his satisfaction as Reminisce truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Reminisce

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/4/2013 Billing/Collection Issues | Complaint Details Unavailable
2/4/2013 Problems with Product/Service | Complaint Details Unavailable
2/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I previously subscribed to Taste of Home magazine, and during the time that I did, I ordered some cookbooks. Even though I cancelled my subscription at least 3 or 4 years ago, they continue every year to send me these cookbooks. I haven't wanted them, but I felt it was easier to pay for them than to go through the hassle of finding out how to return them. This fall, when I received TWO cookbooks and bills for them, I decided I was done. I emailed to tell them that I didn't want the books, that they were still unopened in their boxes, and that when I received return labels that I would mail them back. I got no response to my two or three emails. I have, however, continued to get bills. Earlier this month or last month, I got yet another bill that threatened to contact a collection agency. This time instead of emailing, I paid to mail back a written response telling them that I hadn't ordered the books, I didn't want the books, and that they are sitting unopened waiting for mailing labels. I still got no response, and today I got another bill threatening with a collection agency for books I DIDN'T ORDER. I want the harassment to stop. All they have to do, as I have now told them three or four times is send me return labels and they will get their stupid books back. I didn't order them and I am NOT paying to return them!

Desired Settlement: After all of the harassment and being ignored, I think I should be allowed to keep the books and be left alone, but I would settle for getting return labels to get the stupid things out of my house!

Business Response:

******* **********’s recent inquiry concerning cookbooks has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  These books are not sent because of a magazine subscription.  Previously, we received notice that she was interested in previewing cookbooks of several different series for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview the books, she would automatically be enrolled to preview future books on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

We notified Ms ********** that we would be sending the book 2013 Taste of Home and the 2012 Healthy Cooking for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipments and a prepaid envelope were included with each letter.  When we did not receive a cancellation notice, we promptly shipped the books expecting Ms ********** was anxiously awaiting their arrival.

Ms **********’s preview account has been cancelled.  We have sent prepaid return labels to her to return the books at our expense.  We have cleared the balance due.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/4/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a card in the mail from Taste of Home that indicated they would be sending me a book in the mail and, if satisfied, I could keep the book and they would send me a bill, and if not satisfied I could return the book. The card indicated that they would be sending this book UNLESS I returned the same card indicating I do not want the book. I have had this happen to me before, and I do not like this business practice, I believe it is very questionable at best. I promptly returned the card while indicating that not only did I not want the book, but that I do not want anything else from the company because I believe they take part in shady business practices. The company still sent the book. I returned the book when I saw it with RTS indicated on the book. The same day I called on July 18, 2012 and spoke to a gentleman named *** in their customer service department, which I believe is in another state, who indicated I would be taken off of all mailing lists and would not receive any further communication. I made it abundantly clear to this gentleman that I do not want ANYTHING else from their company, and that I would file a complaint with the Better Business Bureau if I received anything else. Today, July 30, 2012 I received another book in the mail from this company with a bill attached, this time there was not even a card in my mail before I received this book indicating I could opt out. I immediately wrote RTS on the package and returned it to the mail carrier. I again called customer service and spoke to a gentleman named Peter. I indicated my serious frustrations and told them to take me off the mailing list and never send me anything again in the future. I am concerned that they will continue sending me items even though I have repeatedly made it clear that I do not want anything from them. It should be noted that the phone number I called was ###-###-####. Thank you.

Desired Settlement: I would like the company to stop contacting me and I would like something done to stop them from continuing this business practice. At best this is a huge annoyance.

Business Response:

***** ******’s recent complaint regarding the 2012 Taste of Home Annual Recipes was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home Books, for any misunderstandings regarding the offer.

Mr ****** received an offer for the 2012 Taste of Home Annual Recipes to be sent to him to preview.  By returning the order card, the book would be sent, and if he wished to keep the book, he would be billed for the book.  If he did not wish to keep the book, he could return it.  If he kept the book, future books of the series would be sent for preview, after we sent a letter to him reminding him of each upcoming shipment. 

We received the order card April 23, 2012.  The 2012 Taste of Home Annual Recipes was sent to Mr ****** on May 15, 2012 to preview.  On June 13, 2012, we received correspondence from him stating that the book had not been received, so another book was shipped to him on July 19, 2012.  We received a call from Mr ****** July 18, 2012, stating that the book was being returned.  On July 30, 2012 we received the returned book in August, cancelling the balance due and future previews.

If Mr ****** had not returned the card, no books would have been sent to him.  He would not have received the first preview book, or any additional books.  The card indicated that Mr ****** would be enrolled in a program to preview future books when he ordered the first book.  The additional books would be sent to him if he did not reply to the letters preceding each upcoming shipment.

We hope this has explained the situation to your satisfaction as Taste of Home Books values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home

Customer Care

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This will be my last response in regard to this issue.  The reason I made the complaint in the first place was because the company was wasting so much of my time by sending me all of this material, and now they have successfully wasted much more of my time by trying to defend their actions by making up sets of facts.


In response to their most recent response, let me just say that the copy of what they received from me as my "order form" was NOT the correct order form that I am referring to, it is simply one of the other many, many materials that they were sending me which led to me trying to stop them in the first place.  I think the best evidence of this is that the copy of the document that they attached has one simple instruction, to check one of two boxes.  Neither box is checked.  As I have stated, I am a very successful law student and I have worked in law offices for many years, I do not miss small details such as this.  If I was to return an order form with one simple instruction, such as checking a box, I think I am intelligent enough to be able to complete that task.  In fact, I think any child above the age of 5 could perform that simple task.


I do, in fact, have a copy of the offer they sent me with all of my handwritten comments included.  However, in order to access this I would need to completely reset my phone settings from a previous date, and it would take me approximately one hour to do that and get my phone back to how it is now, and it would still likely not be the same.  Like I have said, I do not want to deal with these people any more.  They have successfully wasted a ridiculous amount of my time, and I just want to forget that "Taste of Home" ever existed.  I just want the questionable business practices noted because I do not like how they do business.  My assumption is that they will respond to this message with some lie, as they have been doing, and it will go in the books as "assumed resolved," but I just don't care any more.  Thank you for wasting such a huge amount of my valuable time and energy, Taste of Home.




***** ******

 

 

Business Response:

***** ******’s recent rebuttal regarding the 2012 Taste of Home Annual Recipes was forwarded here for my attention. 

Again, nothing on the offer stated that the first book would be sent if he did not return the card.  It did state that with the order he would qualify for future previews.  By sending in the card, he was ordering the book.  Not checking whether or not a payment was enclosed does not preclude the fact that the order card was received.

He received the Taste of Home magazine because when he placed an online order with a different company, he was offered a free subscription to Taste of Home magazine.  The magazines were sent to him free of charge, and no financial information was shared with us.

We have removed him from all of our contact lists.

Sincerely,

****** ******

Taste of Home

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have had 3 notifications from Reiman Publications in ******* ** stating:It's been over two months since we sent you the first issue of your Simple & Delicious subscription. We also sent you an invoice, but so far we have not received your payment.Perhaps you simply forgot... you set the invoice aside and neglected to mail it in. If so, please take a moment to write out a check and drop it in the mail today.Your promptness will be appreciated. Sincerely, ***** ******* Circulation servicesI have NEVER received an magazine subscription from this group nor have I ever subscribed. When I called the call center in ****** I was told that I had ordered the subscription online. I have NEVER ordered any subscription online. The most recent letter I received threatened to turn my delinquent account over to their claims department to reclaim their money.I believe this is a phishing scam to get people to send in payments of $10.00 to $25 at a time. I am upset with this company because they told me the problem was resolved the last time I called and now I need to waste more time out of my day to investigate this further.Thank you,**** ********* Product_Or_Service: Taste of Home simple & delicious magazine subs Account_Number: ** **** ****

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to be contacted on the legitimacy of this company and an apology from them stating that I am in fact free and clear of any obligations to them. I DID NOT and NEVER will order an item from them.

Business Response:

******* *********’s complaint was forwarded here for my attention.  We apologize for any problems he may have encountered with respect to our offers.

We received an online order for the magazine Simple & Delicious on August 29, 2012 from email address ***********************.  Per the offer, Mr ********* was sent the October/November 2012 issue and billed for the subscription.  The delivery of future magazines was suspended awaiting payment.

When Mr ********* contacted us January 11, 2013, the order was cancelled.  He should ignore any bills that may cross in the mail.  His credit will not be affected.  We have removed him from our contact lists.

We sincerely hope this has explained the situation to his satisfaction as Simple & Delicious truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Simple & Delicious

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have had 3 notifications from Reiman Publications in ******, ** stating:It's been over two months since we sent you the first issue of your ****** & ********* subscription. We also sent you an invoice, but so far we have not received your payment.Perhaps you simply forgot... you set the invoice aside and neglected to mail it in. If so, please take a moment to write out a check and drop it in the mail today.Your promptness will be appreciated. Sincerely, ***** ******* Circulation servicesI have NEVER received an magazine subscription from this group nor have I ever subscribed. When I called the call center in ****** I was told that I had ordered the subscription online. I have NEVER ordered any subscription online. The most recent letter I received threatened to turn my delinquent account over to their claims department to reclaim their money.I believe this is a phishing scam to get people to send in payments of $10.00 to $25 at a time. I am upset with this company because they told me the problem was resolved the last time I called and now I need to waste more time out of my day to investigate this further.Thank you,**** *********

Desired Settlement: I would like a response to the legitimacy of this company and their practice of using online subscription check boxes to claim subscriptions. I would also like a response acknowledging that I am free and clear of any debt or responsibility to pay for a subscription I did not Knowingly purchase.

Business Response:

******* *********’s complaint was forwarded here for my attention.  We apologize for any problems he may have encountered with respect to our offers.

We received an online order for the magazine ****** & ********* on August 29, 2012 from email address ***********************.  Per the offer, Mr ********* was sent the October/November 2012 issue and billed for the subscription.  The delivery of future magazines was suspended awaiting payment.

When Mr ********* contacted us January 11, 2013, the order was cancelled.  He should ignore any bills that may cross in the mail.  His credit will not be affected.  We have removed him from our contact lists.

We sincerely hope this has explained the situation to his satisfaction as ****** & ********* truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
****** & *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hi. My wife and I order a gift subscription for a friend during the Christmas Holiday. Our friend has yet to receive a copy of the magazine or even a notice that it would be coming. So the gift idea is a failure. I have called your ###-###-#### to see about the order however that is a cluster to say the least. It seems they can find my name and address with their system, however they can't see anything about my account. They have asked me to call back in 1 to 2 days to see if their system is back up by then. Days mind you, not hours. The gift subscriptions started with one neighbor ordering for another and has blossomed into 4 accounts. To date things have went well with each of us getting what we ordered and also the recipient getting their copy on time. Of course there is always the first one that doesn't go well. That could be expected, but the service you receive when you call is horrible. If I can not get this resolved in a more timely manner, I know of at least 4 subscriptions that will be never ordered again. For a corporation that is aiming for the country minded person and home cooking, you seem to have forgot who you are and your mission. Surely you can do better than one to two days. That is what happens when you outsource your customer care department to a foreign company. Saves you money, costs you customers. ******* ******** ***************** ###-###-#### ** * *** *** **** *****, ** *****

Desired Settlement: Delivery of gift order.

Business Response:

******* ********’s complaint was forwarded here for my attention.  We apologize that he was unable to obtain information about his account when he called on Tuesday, January 8, 2013.

At this time our database files are being updated, and access to information to these files has been restricted for the next day or so.  While we understand this causes an inconvenience for our customers, it is something that must be done at this time. 

We sincerely hope this has explained the situation to his satisfaction as ***** ** **** truly values its customers and works hard to keep their trust.   We apologize for any inconvenience this has caused.

If you would like to call me about the gift account, please call * *** *** **** between 7:30 am and 3:30 pm Central Time Monday through Friday and ask for ******.  Please be aware that we anticipate being able to view records Thursday, January 10 at the earliest.  
 
Sincerely,

****** ******
Customer Care Associate
***** ** ****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Why would a company that deals with so many people shut down their entire computer system during one of their busiest times of the year.  This is not an acceptable answer and I would like to know how they were able to pull up my information with just my address.  But they could not see any further than that.  It does not make sense. 

 

I am skilled in computer programming, as well as the operation of databases.  If they were cutting over to a new system, then someone did not follow proper procedures.  As a customer I do not except blaming problems on a computer system, when the fault lies within the company.  It is a people thing.

Regards,

******* ********

 

 

Business Response:

******* ********’s rebuttal was forwarded here for my attention. 

We were able to review transactional history for the magazines beginning January 10.  After checking Mr ********’s account, our records indicate that on December 15, 2012, we received an order for a gift of the ***** ** **** magazine to be sent to **** ****.  A gift card was mailed to her on December 22, and the December 2012 issue was sent to her.  Standard delivery for new orders is approximately 4 to 6 weeks.

We sincerely hope this has explained the situation to his satisfaction as ***** ** **** truly values its customers and works hard to keep their trust.  
 
Sincerely,

****** ******
Customer Care Associate
***** ** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/25/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive constant emails from this company and have properly unsubscribed to their email list via the link at the bottom of their emails. I have done this with every email they have sent for the last 6 months and yet I still get them. I have even called them up and talked on the phone with them for over 25 minutes and was assured my name and email were removed from their list, and yet, I still get their email spam every week. This is a direct violation of their privacy policy as it is a continuous loop af ** since they never remove you from their list.

Desired Settlement: I want to be removed from their contact/email distribution list and would like a written explanation and apology for all of their false claims and violation of their privacy policy and lying to me on the phone.

Business Response:

**** ******’s complaint was forwarded here for my attention.  We apologize for any inconvenience he may have been caused.

 

Our database group checked and did not find that we had the email address ***************** on file to send emails to.  Is Mr ****** receiving emails at a different email address, or does he have another email address that would forward to this email address?


Sincerely,

****** ****** ******** **** ********* ****** ************

Consumer Response: The company in question publishes the family handyman newsletter at www.familyhandyman.com. The source company is home service publications, inc. 


**** ******** ****** ***** *** ****** ** *****

Business Response:

**** ******’s rebuttal was forwarded here for my attention.  We apologize for any inconvenience he may have been caused.

 

Family Handyman is part of our family of magazines.

 

Our database group checked and did not find that we had the email address ***************** on file to send emails to.  Is Mr ****** receiving emails at a different email address, or does he have another email address that would forward to this email address?


Sincerely,

****** ****** ******** **** ********* ****** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I appreciate there response. This particular email address is not the email in question. Please have them review their database for my other email *****************. Once that is removed we should be set. 

Regards,

**** ******

 

Business Response:

**** ******’s rebuttal was forwarded here for my attention.  We apologize for any inconvenience he may have been caused.

 

***************** has been placed on our Do Not Email List.


Sincerely,

****** ****** ******** **** ********* ****** ********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

**** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/24/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We received an unsolicited book from this company and then a bill for the book. We did not order the book nor did we open the book. After reading the detail of the bill several months later, we found that they had set a deadline for payment. Since we did not pay the bill on their timetable, they claimed that the period which we could have returned the book had expired. They then threatened to send the unpaid bill to collection. Ultimately we paid the bill in the amount of $10, however, it is not right that we should have to deal with an unsolicted offer and pay money for something that we did not want nor have we used.

Desired Settlement: We request that if any credit report issues result from this that they be cleared and that we get a reimbursement of our $10.

Business Response:

**** *****’s complaint was forwarded here for my attention.  We apologize for any problems he may have encountered with respect to our offers.

We received an order for the book Taste of Home Christmas at our mail processing center on September 11, 2012.  The book was sent per the offer.

The book was accompanied with an invoice which described how to return the book at our expense.  Subsequent bills also contained this information.  We never indicated that the book could not be returned.  A prepaid return label has been sent to Mr ***** to return the book at our expense.

We have cleared the balance due for the book.  Mr ***** should ignore any bills that cross in the mail.  His credit will not be affected.  We have removed his name from our mailing list.

We have not received the payment for the book.  When it is received, a refund will be sent to Mr *****, in the form of a * * ****** ***** **** debit card. 

We sincerely hope this has explained the situation to his satisfaction as Taste of Home Books truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Tast of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and take exception to the statement that they received an order for the book (no order was requested from us),  however, we find that this resolution is satisfactory provided that we receive the pre-paid mailing label and the debit card.  Thank you. 

Regards,

 

**** *****

BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted

1/23/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We have received two invoices in the amount of $25.98 for a Whole House Repair Guide that we did not order. The first invoice mailed to us included the Guide which we did not order. We called and told them we did not order this product and would be sending the Guide back to them. We also asked them to never send us another Guide book. They confirmed that they would take the book back and omit the $25.98 charge. We just recently received another invoice for that same Guide. We called again and told them we did not order this product, did not want this product and to stop invoicing us. When we talked with them, they argue with us about the fact that we want this Guide. We have insisted we do not, did not, and will not want this Guide. We have not gotten confirmation that they will honor this request. We have also been receiving repeated email newsletters from them after having specifically check marked 'do not want to receive newsletters' on their website. I've 'unsubscribed' over 7 times, have emailed a request to stop sending email newsletters twice and they continue to do so. They send the emails to *****************. We have enjoyed their magazine subscription and have never encountered these kinds of dishonorable practices until it started last year. We would like them to stop sending us invoices for products we did not order and we would like them to stop spamming us with their emails.

Desired Settlement: We would like them to stop sending us invoices for products we did not order and we would like them to stop spamming us with their emails.

Business Response:

****** ******’s recent inquiry concerning the book Whole House Repair Guide has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2012 Family Handyman for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2012 Family Handyman was shipped and payment was received.  We notified him that we would be sending the book Whole House Repair Guide for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ****** was anxiously awaiting its arrival.

Mr ******’s preview account has been cancelled.  He was being billed because we had not received the returned book.  We cleared the balance when he contacted us January 8, 2013, stating that the book was returned.  Mr **** should ignore any bills that may cross in the mail.   

The email address ***************** has been removed from all of our mailing lists.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

 

Sincerely,        

****** ****** ******** **** ****** ******** *****

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

For the record, however, we have never asked for this book, have never received notification that they were going to send us a Guide book, nor have we ever approved acceptance of one. And, we never agreed to paid for it. They've made note that we asked for and was notified the book was coming. That is untrue. I believe Family Handyman is trying to scam people and only worry about the folks that don't realize the scam, such as the elderly. 

Regards,

****** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive constant emails from this company and have properly unsubscribed to their email list via the link at the bottom of their emails. I have done this with every email they have sent for the last 6 months and yet I still get them. I have even called them up and talked on the phone with them for over 25 minutes and was assured my name and email were removed from their list, and yet, I still get their email spam every week. This is a direct violation of their privacy policy as it is a continuous loop af BS since they never remove you from their list.

Desired Settlement: I want to be removed from their contact/email distribution list and would like a written explanation and apology for all of their false claims and violation of their privacy policy and lying to me on the phone.

Business Response: This is same as complaint *******.  I am working with our database group to remove his email from our lists and will respond to that complaint as soon as I am notified it it taken care of.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This started when I paid for some magazines, Taste of Home, that were being sold through my grandchildren's school. This company continues to send me books that I have not ordered. I keep sending them back to this company but they keep billing me and sending me books. In the beginning I did pay for a couple of the books to try to get them off my back but I am tired of them sending me things that I have not ordered and do not want.

Desired Settlement: I would like this company to stop send me the unwanted books immediately and to stop billing me for something I never requested.

Business Response:

******* *******’s recent inquiry concerning the preview books has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

The cookbooks being sent had nothing to do with the magazine subscription to Taste of Home.  Previously, we received notice that Ms ******* was interested in previewing several of our cookbooks for 30 days.  As stated in the offers, when agreeing to preview these books, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

Ms *******’s preview account has been cancelled.  Prepaid return labels have been sent to return the 2 Betty Crocker and the Sandwich Cookbooks.  We have cleared the balance due for the books.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* *******

 

Business Response:

******* *******’s rebuttal concerning the preview books has been received and forwarded to my attention. 

Ms *******’s preview account has been cancelled.  We have cleared the balance due for the books.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.  She is being sent a zero balance letter for her records.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company sent me a cookbook I had not ordered. It arrived yesterday, January 9, 2013. When I called them, they insisted that I had received another cookbook from them a year ago, (which I did not) and ordered the current book at that time, citing a record of delivery to this address in February, 2012. However, I was not living at this address in February of 2012. I never ordered either of those books. The customer service person said they would send me an address label and warned me it would take 7 to 10 business days to arrive. However, my payment would be due in 5 days, January 14. I went online and found many complaints listed against the company for the same fraudulent practices.

Desired Settlement: I don't want to pay for something I didn't order or have my credit record ruined

Business Response:

******* ********’s recent inquiry concerning the book 2012 Everyday Slowcooker and One Dish Meals has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the cookbook 2011 Everyday Slowcooker and One Dish Meals for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview the book, she would automatically be enrolled to preview the next book of the series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of the 2011 Everyday Slowcooker and One Dish Meals was shipped and payment was received.  We notified her that we would be sending the book 2012 Everyday Slowcooker and One Dish Meals for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book in August expecting Ms ******** was anxiously awaiting its arrival.

We received a change of address in September of 2012 changing her address from *** ********* ** ************ ** ***** to * ******* ** ********* ** *****.  The book was reshipped to her current address.

Ms ********’s preview account has been cancelled.  We have cleared the balance due.  Ms ******** should ignore any bills that may cross in the mail.  Her credit will not be affected. 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

****** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* ********

 P.S  my only regret is that they lied about the facts..I NEVER accepted ANY offer to preview ANY cookbooks.  Apparently other people have had the very same problem.  I thank you for your kind consideration and I hope that Reiman publications honors their offer to cancel further cookbook previews

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/11/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On November 12th I placed an order for 4 books. A week went by and I had not seen any charges on my card. The items were all in-stock. I called the customer service line after one week to make sure there wasn't a problem with the order or my card. I was told everything was in stock and would ship in 10 - 14 business days. Another week went by and still it had not been charged to my card, so I emailed customer service about the order. The next morning I was told my order had shipped and that it would take another 10-14 business days. I waited almost 2 weeks before calling customer service yet again, they said I had not allowed enough time and that the 10-14 business day mark was December 15th. Keep in mind these were to be used for Christmas and some were Christmas gifts. The Monday after December 15th I notified customer service yet again that I still had not received my items. They sent me an email stating that at this point they were considered "lost" and they would send another. Then they waited 3 additional days, now at the 20th of December to ship the items. They charged my card in November, did not get the items in time for Christmas. I need these items but honestly do not feel I should have to pay for them due to the lack of customer service. I am supposedly supposed to receive them by Jan 9th.

Desired Settlement: I need these items. I needed them before Christmas. I printed out my order form confirmation form. It states the date on there, November 12th. There is no acceptable reason my mother did not get these in time for Christmas. I honestly do not feel I should be charged the full amount for them. Not to mention, your customer service really needs help on realizing what the meaning of customer service is, because they don't understand.

Business Response:

***** *******’s letter was forwarded here for my attention.  We apologize for problems she had with her **** ***** ** **** order.

We had originally shipped the order to Ms ******* on November 23.  As she stated that she did not receive the package, we reshipped all available items to her on December 18, 2012.  One item was then out of stock , and $5.00 was credited to her credit card on December 16. 

From our headquarters we sent the discontinued item to Ms ******* on January 3, 2013 at no charge.  We have now credited Ms *******’s credit card for $49.97 for the rest of the order, as it arrived too late for Christmas.  She should see that credit on her credit card in the next few days.

There had been a change to the way the files were processed, and this resulted in delayed shipments for our customers .  We apologize for the problem and are working on ways to prevent these problems in the future.

We sincerely hope this has explained the situation to her satisfaction as ********* ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
**** ***** ** ****

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

i would like to thank both **** and ****** for all their assistance.  i greatly appreciate **** helping get me in contact with someone who could help me, and i also greatly appreciate ****** for taking the time to call me and explain the situation.  both people showed care and concern, which really made the situation better.  thank you both for taking the time to handle the situation.

Regards,  

 

***** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Recieved notice that subcription was expiring and last issue is being mailed. When in fact it is paid til Feb 2016. Account_Number: ** **** ****

Desired Settlement: DesiredSettlementID: Refund Stop this disceptive promotional practice and issue refund

Business Response:

***** *******’s complaint was forwarded here for my attention.  We apologize for any problems he may have encountered with respect to our offers for Country magazine.  The account number given is not in Mr *******’s name and address, but is in the name of Mrs **** ******* *** *** *** **** ********* **  ********* **  *****.

 

The gift subscription to Country Magazine being sent to *** ***** ****** expired with the August/September 2012 issue.  A notice was sent to Mrs **** ******* informing her of this, and she was offered the opportunity to renew her own subscription as well as the gift subscription. 

 

Any renewal offers for Mrs ******* would have included the expiration date for her subscription so she could determine if she wished to renew with that particular offer.

 

The last payment received for Mrs *******’s subscription was received on April 7, 2011 for a two year subscription, bringing the expiration date to F/M 2016..

 

Her Country Extra subscription expired with the January 2013 issue.  Some of the renewals on the Country magazine can be transferred to the Country Extra subscription, or the gift recipient’s subscription, should Mrs ******* with to do so.

 

We sincerely hope this has explained the situation to his satisfaction as Country magazine truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Country

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/1/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased one or two books from Reiman Publication and they will not stop sending further books. I have clearly stated I do not wish to receive any more mailings, yet I have sent back three books as of today and have two more to return. It is ridiculous and I have difficulty getting to the post office to send them back. I don't understand how they can just send them to me without my requesting them. This is bordering on harassment of a senior citizen. I would appreciate your help with this issue, as I have not been successful.Thank-you***** *******

Desired Settlement: Just stop the books from coming to my door. Please.

Business Response:

This is the response we recently sent Ms ******* when she contacted us regarding the books she received:

 

Dear Ms *******:

Your recent inquiry concerning the cookbooks being sent to you has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments you have encountered with our company.

I would like to confirm how these special offers from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offers.  Previously, we received notice that you were interested in previewing the books 2005 Taste of Home Annual, 2009 Taste of Home Christmas, Contest Winning Recipes2010, and Holiday & Celebrations 2011 for 30 days before deciding whether or not to keep and pay for the books.  As stated in the offers, when agreeing to preview these books, you would automatically be enrolled to preview the next book in each of these series on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

Prior to sending each subsequent preview book, we notified you that we would be sending the next book in the series for preview unless we were notified of your decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the books expecting you were anxiously awaiting their arrival. 

Returning a book cancels that particular series.  We have cancelled all of the preview series you had been enrolled in.  A prepaid return label has been sent to return the 2012 Holiday & Celebrations cookbook sent.

We sent the Treasury of Christmas and Best Loved Recipes cookbooks because our mail processing center received orders for them.  We sent the Cooking for Two Cookbook because we received an order for it via the Internet. Prepaid return labels are being sent to return the Treasury of Christmas and Cooking for Two cookbooks if you do not care to keep them.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments you have encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 11/25/11 for 3 books, using promo code LST94 (for 30% off and free shipping) and it also included a free bonus book called "Celebrations" for a total of $7.00. However, I received only one book, "Fisher Price Let's Get Moving" and was charged $3.50 plus $5.99 for S/H for a total of $9.49. I was never informed that my order was changed or that any items were out of stock. I attempted to contact Taste of Home twice with no response. I feel that changing my order and charging me extra without notifying me was unethical of Taste of Home. Product_Or_Service: Books Order_Number: ******

Desired Settlement: See Complaint Text

Business Response:

****** *******’s recent complaint regarding her Shop Taste of Home order was forwarded here for my attention. 

We apologize that some of the items Ms ******* ordered on 11/25/11 were out of stock.  We are refunding Ms ******* the $9.49 she paid for the order. 

The refund is in the form of a VISA debit card, which can be used anywhere a debit care is accepted.

We hope this has explained the situation to your satisfaction as Shop Taste of Home values its customers and works hard to keep their trust.

Sincerely,

****** ******

Shop Taste of Home

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: taste of home sends me cook books that i did not order or ask for....then they want me to pay for them.....i return the books to them and they still send me a bill for19.98......you cannot talk to anyone there cause they use a computer to corrospond with you.i would appreciat it if you could tell them not to send me anymore books in the mail unless i request them...reiman publications are the ones that send the bills to me....their phone number is ###-###-#### my account # is******** invoice # is **** ***** ********* is the name on the bill....she is in charge of member services........******* ******

Desired Settlement: See Complaint Text

Business Response:

******* ******’s recent inquiry concerning the book Sandwiches, Wraps and More has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book Simply Italian for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

Mr ******’s preview account was cancelled and the balance due was removed from his account when the returned book was received on June 28, 2012.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/1/2013 Delivery Issues
12/30/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received 2 unsolicited books which I immediately returned, paying for postage myself. I continue to be billed. Account# ******** I did not order these books (2 recipe books @ $24.98 each) and did not choose to keep them. Although both were returned at my own expense, they persist in sending me collection notices and as if I never returned them. I continue to send back the bills with notes advising both books have been returned yet I continue to be billed. I called the ###-###-#### on the bill which says it is to ***** *******, ********** *******, in an attempt to resolve yet there does not seem to be an option to speak with a live person, only to pay, change address, etc. The address for Taste of Home Books listed on my bill is ** *** ****** ****** ******* ** **********, which is different from the address listed here here on your site. I have since moved from *** ***** to ******** and they have my address as **** *********** *** ****** *****. I do not owe them for books that I returned (and never ordered in the first place). Please help.

Desired Settlement: See Complaint Text

Business Response:

******* *******’s recent complaint regarding her Taste of Home Book account was forwarded here for my attention. 

We received an order for the 2011 Comfort Food Diet and 2011 Contest Winning Cookbooks on April 19, 2011via the Internet.  We did not receive the returned cookbooks and Ms ******* was billed.

We received correspondence from Ms ******* on December 15, 2011 stating that the books were returned, and credited her account for the balance due.  Her credit was not affected.  A no balance due letter was sent to her on January 11, 2012.

We hope this has explained the situation to your satisfaction as Taste of Home Books values its customers and works hard to keep their trust.

Sincerely,

****** ******

Taste of Home Books

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/30/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My mother died over a year ago. I contacted/canceled all of her subscriptions and catalogs to the extent I could. Most eventually responded and complied - one that is an exception to that is Reiman Publications/Taste of Home Books, ** ** ******** *** ******* ** ********** (although your database shows it as a ** company). I last called them on March 15, 2010 to again cancel my mother's account and request they cease their billings - they said they would do so, but I continue to get billing notices from them for my mother that continue to escalate in terms of threat. They continue to insist that the account is delinquent and past due, that they'll file negative credit reports, etc. I've been ignoring these, but I just received the latest notice which threatens sending a collection agency after my deceased mother if she does not pay the enclosed bill promptly. I don't know about the legality of their apparent customer-retention practices, but they are certainly odious and repugnant. My mother was, of course, an elderly retired woman - probably a typical customer segment for this publication and one that might be readily intimidated into paying this company on-going monies due to their harrassing and threatening marketing tactics. The electronic signature on the latest notice was for a ***** *******, Collection Manager. Again, this company was advised months ago to cancel their subscription/account and cease mailings, but continues to send harrassing (and invalid) billings, in an apparent attempt to continue receiving subscription monies. I wanted to advise you of this companies tactics in the event they are prohibited by some state or Federal statue(s). I will also send a copy of this complaint to the contact address I have for the company's billing if I am able to print a hard-copy. Thank you for your time and attention to this matter. DesiredSettlementID: Other (requires explanation) Product_Or_Service: Magazine Subscription Order_Number: ********

Desired Settlement: See Complaint Text

Business Response:

****** *******'s recent complaint regarding his mother's Taste of Home Book
account was forwarded here for my attention. Please extend our condolences on his loss.
When Mr ******* contacted us on March 10,2010, his mother's account was changed to
"Estate of", but the agent failed to mark the account deceased. Bills were sent for the
book that was shipped on October 22, 2009 until we received the returned book on July
10, 2010. We apologize for any inconvenience this caused.
We hope this has explained the situation to your satisfaction as Taste of Home Books
values its customers and works hard to keep their trust.
Sincerely,
****** ******
Taste of Home Books
Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/28/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered ********* magazine on-line. With that came the option of choosing ONE of two FREE issues of another magazine. I chose the FREE ISSUE of r******** *****. I looked at my bank account yesterday and I found out that reminisce charged me $12.98 for what was supposed to be a free issue. I was told that the $12.98 is for one year of r******** *****,which is something that I NEVER AGREED TO!! They agreed to cancil both ********* and r******** ***** but that it would ALSO take 3-4 WEEKS for the money be put back in the bank. In the meantime, I am going to be charged over-draft fees for money taken out of my account that I never agreed to have taken out and that is not fair! I do not mind waiting for the $20.00 dollars to be put in my account but I feel that the $12.98 that was taken out ileaglly should be put in back IMMEDIATELY !!!

Desired Settlement: To put the money back that was taken out, WITH OUT MY PREMISSION IMMEDIATELY !!!

Business Response:

  

***** ****’s recent complaint regarding the charge to his debit card for the subscription to ********* ***** magazine was forwarded here for my attention.  Please accept my apology on behalf of ********* ***** for any concern or inconvenience he may have been caused.

 

When Mr **** requested that he receive the free issue of ********* *****, after paying for his ********* magazine with a debit card card, he was charged for the ********* ***** subscription in error.  We have contacted the proper department to fix this error for future orders. 

 

When Mr **** contacted us December 5, his debit card was credited for both transactions of $12.98.  His bank should have received the credits within 72 hours.  If he incurred bank charges due to the double charge of $12.98, he should remit them for reimbursement.

 

We apologize for the error we made.  We have placed a complimentary one year issue for ********* and ********* ***** on Mr ****’s account.  His ********* subscription will expire with the December 2013 issue.  The ********* ***** subscription will expire with the November 2013 issue.

 

We hope this has explained the situation to his satisfaction as ********* ***** values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

***** ** ****

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/25/2012 Problems with Product/Service | Complaint Details Unavailable
12/25/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a package in the mail this date. When I opened it there was a Family Handyman hardcover book called Family Home Projects. Along with it was a bill for $25.98. Earlier in the year I had ordered a simialr book out of the Handyman Magazine but never ordered or checked off anything about receiving books in the future. I called the company and the girl tried to tell me they were sorry and that if I wished to keep the book at a discounted price that I could do so. I told her I never ordered the book nor did I want the book. She then told me she would send me a label to send it back and they would cancel out the bill. I also told her to cancel out the account that I never opened to begin with. I suggested to her that maybe I should arbitrarily send them a bill for my time and gas in running around to get this book back.She never respnded to that and told me to just send the book back when the label comes. I have the book packaged and in its original box ready to send back.I wonder how often this has happened to people and when offered to keep the book at a discounted price agree to it.then the company is still making money.

Desired Settlement: Possibly contact this company to have the practice of sending out items (Stopped) then enclosing a bill for payment on an order never sent by the person to begin with.

Business Response:

****** ******’s recent inquiry concerning the book 2012 Family Handyman has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book Whole House Repair for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2012 Family Handyman was shipped and payment was received.   We notified him that we would be sending the book Whole House Repair for preview unless we were notified of his decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ****** was anxiously awaiting its arrival.

Mr ******’s preview account has been cancelled.  We have cleared the balance due.  Mr ****** should ignore any bills that may cross in the mail.  His credit will not be affected

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Family Handyman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/21/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered $24.94 worth of merchandise on November 6. Today is December 12 and I have yet to get my items. I have contacted them via email and phone numberous times. For the past three weeks they keep telling me my order is "ready to be shipped" and therefore they cannot issue a refund. Unacceptable. It should not take over a month to get some books in the mail. It shouldn't take 3 weeks to ship something out when they told me I would get it in 7-14 days.

Desired Settlement: I want a full refund of $24.94 issued immediately. I have NOT received any merchandise. I want my money back.

Business Response:

****** ******’s recent inquiry concerning her order from Shop Taste of Home has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

We had recently changed our fulfillment system and, unfortunately, have had many issues regarding shipping orders.  While we worked to resolve these issues, we had multiple challenges to overcome.  We tried multiple times to process her order, but were unable to ship it as expected.  Ms ******’s order was cancelled on December 13.  Her credit card was never charged.

Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

****** ******

Customer Care

Shop Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/21/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Taste of Home Books sent a cooking book to my house with out my permission or consent. Now they sent me a bill saying that my account is over due. I called and told them that I never order the book, and that I do not want to pay that amount for the book. They said that I just have to return the book to them. So now I have to go to the post office and return something that I didn't order. Is an insult to me and my time, they are hoping that I pay the money just to avoid the inconvenience. If I didn't order shouldn't get anything. Besides the advertisement for the book came with my magazine and it said only a little amount for subscribers, I didn't want it so I discarded the offer. the amount I am being charge now is triple that prize. Product_Or_Service: 2012 taste of home annual Account_Number: ********

Desired Settlement: See Complaint Text

Business Response:

**** ******’s recent inquiry concerning the book 2012 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2011 Taste of Home Annual for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2011 Taste of Home Annual was shipped and payment was received.  We notified her that we would be sending the book 2012 Taste of Home Annual for preview unless we were notified of her decision to cancel.  Details about the book, the price of the book, instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ****** was anxiously awaiting its arrival.

Ms ******’s annual account has been cancelled.  The balance due was cleared when we received the returned book on March 19, 2012.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

***** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** ******* ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/17/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I cancelled my Reader's Digest subscription at the end of 3 months, but I am still receiving a bill from them. In Dec 2011 you called me to notify me that I won something and asked me to buy something. I was told that I had to buy something to process the won item. I told them I would get Reader's Digest for 3 month. They said I could cancel any time after 3 month time. I called after 3 months and cancelled, but you are still sending both the Reader's Digest and a bill. I have mailed 3 times to cancelled my acct, with no response other than continued bills. In my last letter I told them that I will contact the BBB if they send me another bill. I received a bill again yesterday. I will not pay $49.03 again for something that I do not want and have cancelled. Reader's Digest Acct Number : ***********

Desired Settlement: What I want is that them to cancel my acct and don't send me anything anymore book or bill. I am not going to pay again $49.03. Cancell my acct Reader's Digest.

Business Response:

****** *******’s complaint was forwarded here for my attention.  We apologize for any problems she may have encountered with her Reader’s Digest subscription.

 

Ms ******* did not order her magazine subscription directly from Reader’s Digest, but from a third-party magazine subscription company.  She would need to contact them for any questions or concerns about billing for the subscription.

 

The company she ordered from was:

******** ********** ******* **** ***** ***** ** ***** *** ***** ** *****

             

###-###-####                   

 

We sincerely hope this has explained the situation to her satisfaction as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ****** ******** **** ********* ******** ******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

On Thu, Dec 13, 2012 at 7:18 AM, ******* ** wrote:
Happy Holidays!!!
Thank you for your work and as long as they don't send me bill I am ok
with this.
Thanks again.
Best Regard,
****** *******

Regards,

****** *******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/11/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Reiman Publications
PO Box 6202
Harlan, IA 51593-1702
********* ******* **** ***** **** ********** ** ***** ********************************************* **** * * * * * *** ******* *** ****
To Whom It May Concern:

BETTER BUSINESS BUREAU
NOV 05 2012
Please find attached the most recent renewal notice sent to my mother, ******** ****, which
suggests that my mother has notified you that she wishes to place a sUbscription with you
for Reminisce Extra. She has not. I have handled all of her mail for nearly two years and I can
assme you of two things: not only has my mother never subscribed to Reminisce Extra, but I
have not returned any of your invoices to request continuation of the regular Reminisce, to
which my mother has subscribed in the past.
It is dishonest and predatory to send notices of the sort attached, hoping an elderly recipient
will be frightened by your threats of 'additional collection activity' and send payment for
something he or she did not request.
Desist at once.
Sincerely,
********* ** ******* ** ********* *******

Desired Settlement: see Attached document

Business Response:

********* *******’s recent complaint regarding her mother’s bill for the subscription to Reminisce Extra magazine was forwarded here for my attention.  Please accept my apology, on behalf of Reminisce Extra, for any concern or inconvenience she may have been caused.

 

Our mail processing center received a renewal on July 30, 2012.  A copy of the form received is attached.

 

The order has been cancelled, and Ms ******* should be assured that her credit will not be affected.  She should ignore any bills for $14.98 that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction as Taste of Home values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

Reminisce Extra

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/10/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I keep getting billed for a 2012 book I did not order. I ordered The 2011annual recipes and have paid for it. I received a letter from a collection agency and have emailed Taste of Home but nothing has happened.

Desired Settlement: I want the billing to stop and also want the BBB to to know. I believeb this is a scam since they are affiliated with Reader's Digest who also sends out forms that look like bills.

Business Response:

 

***** ****’s recent inquiry concerning the book 2012 Taste of Home Annual has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2011 Taste of Home Annual for 30 days.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2011 Taste of Home Annual was shipped and payment was received.  We notified her that we would be sending the book 2012 Taste of Home Annual for preview unless we were notified of her decision to cancel.  Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms **** was anxiously awaiting its arrival.

Ms ****’s preview account has been cancelled.  She was being billed because we had not received the returned book or notification from her that the book had been returned.  We have cleared the balance due.  Ms **** should ignore any bills that may cross in the mail. Her credit will not be affected. 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

 

Sincerely,

****** ******

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ****

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/8/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a 2011 ********* Annual Recipes cookbook from this company. There is a 30 day free return period. I did not use this book and returned it using the company's provided mailing label well within the return period. My account number is ******** and the statement is dated 10/25/12. The original date of 2/16/12 is listed. I have contacted the company regarding this problem. I continue to be billed with a $25.98 balance. The company is threatening to send this to a National Collection Agency. I cannot pay for an item I did not keep and that I returned well within the guidelines of the free return period.

Desired Settlement: I am asking that the company adjust my account to reflect the return of this item and a $0.00 balance due. I also wish that the company do not send me any future publications, books, etc.

Business Response:

****** **********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings encountered with respect to our offers.

 

We never received the returned book 2011 Pillsbury Annual Cookbook, or notification that the book was returned, so invoices were sent monthly.

 

On June 11, 2012, we received information from Ms ********** that the book 2012 Family Handyman was returned, and we cleared the balance due for that book.

 

As Ms ********** has stated that she returned the book, we have credited her account for the return.  Her account now has a zero balance, and she should ignore any bills that may cross in the mail.  Her credit will not be affected.

 

We sincerely hope this has explained the situation to her satisfaction as Reiman Books truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Reiman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I once subscribed to their magazine but no longer do, I have received numerous offers through the mail and by phone to resubscribed all of which I have refused. I have asked them not to contact me again with no success. Yesterday in the mail I received a book from them that I did not order and they are asking me to pay $25.98 for the book. I have not opened the package. ***** *********

Desired Settlement: I would like them to send a return label with return postage to me and I will return the book. I would also like for them to have no further contact with me.

Business Response:

***** *********’s complaint has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

Ms *********’s subscription ended expired with the August/September 2012 issue.  This had nothing to do with the hard-covered books sent to her.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2012 Taste of Home Annual for 30 days.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2012 Taste of Home Annual was shipped and payment was received.  We notified her that we would be sending the book 2013 Taste of Home Annual for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ********* was anxiously awaiting its arrival.

Ms *********’s preview account has been cancelled.  A prepaid return label has been sent to return the book at our expense.  We have cleared the balance due.  She should ignore any bills that may cross in the mail.   

We have removed her from our mailing lists.  Offers already in the mailstream will be delivered, but no further ones should be sent.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/6/2012 Problems with Product/Service | Complaint Details Unavailable
12/6/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a cookbook online. Everytime I checked the website it said it hadn't shipped. I called and was told they had no record of my purchase. I was assured that my credit card would not be billed and if by chance the book did show up and I was billed my money would be promptly refunded. The book did show and I refused shipment as I was told I should do. The book was shipped 8/29 and my card billed 9/9. I have E:mailed and called numerouse times and still have not had my money returned. Everytime I called I get a "We need more information." or "We have forwarded this to the home office call back in 24-48 hours."They have asked for a tracking number because they say they have no record of receiving it back. I was told to refuse shipment which I did so I don't have a tracking number. I have asked for managers and they always seem to be in meetings and yes they don't have a phone number for the home office. This is only $25.94 but its allot to me.I have gotten nothing but the run-around. Please help!

Desired Settlement: All I want is my $25.94 back.

Business Response:

****** ******’s complaint was forwarded here for my attention.  We apologize for the inconvenience she had with her Shop Taste of Home order.

 

While we have not yet received the returned item, Ms ******’s credit card has been credited for $25.94. 


 
Sincerely,

****** ******
******** **** *********
Shop Taste of Home

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/1/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 1 I sent Birds & Blooms a check for $12.98 for 14 issues of their magazine. In error, I sent another check for $12.98 for 14 issues of their magazine. Both checks were cashed. What I got was invoice notices for payment due and NO magazines! I responded to the 2nd notice explaining that I was due a refund and the subscription for 14 issues. I never got a response to my note. I got a 3rd invoice notice and now a 4th invoice notice saying they need to hear from me. Maybe now they will hear. Product_Or_Service: 2 Birds & Blooms subscriptions

Desired Settlement: DesiredSettlementID: Refund I would like a refund of $25.96.

Business Response:

*** ********’s recent inquiry concerning bills received for Birds & Blooms has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

 

We received an unpaid order for one year of Birds & Blooms on April 5, 2012.  We received a payment of $12.98 on May 4, 2012.  We received another payment of $12.98 on May 16, 2012, extending Ms ********’s subscription term by one year.  Her subscription is paid through February/March 2014.

 

Magazines have been sent to Ms ******** every other month, starting with the April/May 2012 issue.  None have been returned by the Post Office.  The orders have been cancelled and a Chase VISA debit card for $25.98 will be issued to Ms ******** for her refund. 

 

We received an unpaid order for a two year subscription on June 27, 2012.  Bills for $19.98 were sent for this order.  We have now cancelled the unpaid order.  Ms ******** should ignore any bills that may cross in the mail.  Her credit will not be affected.

 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

 

Sincerely,

****** ******

Customer Care

Birds & Blooms

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/27/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 10/3/2012 we received a past due payment reminder from Reiman Publications for a magazine named "Taste of Home's Simple & Delicious". The letter contains a thread of passing the account to credit and collection. They are asking that we pay $10.00 based on a claim that my wife has earlier signed up for this magazine.Short and simple: We have not signed up and we are 100% confident that they cannot show a form either online or paper submitted by us.If I have to think of anything that could have caused this, it might have been that we for over a year ago used some airline miles from United for some magazine subscriptions. We actually had another company that had been provided with our credit card number, without our knowledge, and actually charged our credit card at the expiration of the term for a new period. They at the time refused us a full credit and said that we were obligated to cancel and that the issues that they had mailed us at that time would have to be paid for.I do not recall though weather this magazine was initially subscribed to this way. I know for certain though that we NEVER agreed to any continuation or any paid services from any company. Order_Number: Acct#: ** **** ****

Desired Settlement: DesiredSettlementID: Other (requires explanation) We simply do not wish to pay for anything that we have not signed up for specifically. We have most certainly not signed any forms or accepted any potential extension.I am hoping that someone can tell me exactly where I stand in a situation like this. I do not wish to potentially hurt my credit rating but I don't think companies like this deserves to be reward for what I consider scams like this.Before I call them, where exactly do I stand?

Consumer Response:

Thank you for your response.

Yes, please go ahead and present the complaint to the company.

Thank you.

* ******

Business Response:       **** ******’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused. We processed an order for the trial subscription to Taste of Home on June 22, 2012, because we received an order for the magazine via the Internet from email address *********************.  We mailed the August/September 2012 issue, and suspended further issues of the magazine the magazine awaiting payment. The offer that Ms ****** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   The order has been cancelled, and Ms ****** should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation. We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust. 

Sincerely,
****** ******
***** ** ****
Customer Care

Consumer Response:

Better Business Bureau:

We never signed up, not even for a trial. I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

**** ******  

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/18/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Somehow, Reiman Publishing managed to get my name and address without permission. Sent me one "Taste of Home" magazine without my permission and then sent me a threatening notice saying I was delinquent on a $10 bill for the magazine, threatening to report me to some imaginary collection agency, even though I never bought the magazine, nor agreed. Numerous complaints can be found on the internet about the same situation. Reiman Publishing are scam artists and are simply taking advantage of the fact that they are an established business, preying on unwitting working people.

Desired Settlement: I am seeking a settlement be filed against them for unsolicited mail and unauthorized unsanctioned billing, and criminal charges for harassment by threatening to report me to "credit agency" when I never ordered this magazine.

Business Response:

**** *********’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience he may have been caused.

 

We processed an order for the trial subscription to Taste of Home on March 8, 2012, because we received an order for the magazine via the Internet.  He responded to an email for the Grocery Sweepstakes.  The sweepstakes offered the option to enter the sweepstakes only, or to enter the sweepstakes and order a trial subscription to Taste of Home Magazine.  The entry and order option was selected.

 

We mailed the Fabruary/March 2012 issue.  The order was suspended awaiting payment.

 

The offer that Ms ********* accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order has been cancelled, and Mr ********* should be assured that his credit will not be affected.  He should ignore any bills for $10.00 that may cross with the cancellation.

 

We hope this has explained the situation to his satisfaction as Taste of Home values its customers and works hard to keep their trust.

 

Sincerely,

****** ****** ***** ** **** ******** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a magazine called, "Healthy Cooking by Taste of Home". I did not sign up for the magazine and then a month later I received an invoice telling me that I must pay. I received a final invoice & a threating letter today, stating, " A few months ago, you requested a subscription for Healthy cooking. We sent our magazine to you on the good faith and understanding that you would honor the invoice and pay it promptly. We've kept our part of the bargain, but so far we have not received your payment. We're concerned. Is there some problem we don't know about? If so, we would appreciate it if you would let us know so that we can do our best to correct. Otherwise, I must ask that you pay the nenclosed invoice immediately. If we do not receive payment within 15 days, we will turn your account over to our Credit and Collection Department. A reply envelope is enclosed for your convenience." The reply envelope shows the ship to address as "Reiman Publications,Subscription Fulfillment center, PO BOX 6202, Harlan, IA 51593-1702." The invoice states, "payment past due" and a note on the side stating, "term: 7 issues, please pay this amount:$10.00, cover price $23.94/year."Their advertising is misleading because they keep sending letters stating I owe them money for a magazine, however, I did not sign up for their magazine. Also, not only do they send letters threatening that they will send you to collections but the invoice states, term 7 issues for $10.00. Meaning they are trying to scam people into thinking they owe them money according to their letter, only to turn around and sign you up for a magazine per the invoice. The wording is misleading, nowhere does it ask if you would like to subscribe. However, the letter says to send money to "Subscription payment department" and the envelope they already addressed for me says, "Subscription fulfillment center". So the money goes straigh to the subscription center to sign you up for a year's worth of magazines.

Desired Settlement: DesiredSettlementID: Not applicable I would like for their advertising to be addressed properly as their is many compliants on ************. They shouldn't be allowed to send demanding letters and invoices stating you owe them money for something you didn't purchase. Their advertising is wrong by telling people they owe them money and people assuming that they do by sending money, only to later find out that it was for their magazine subscription. I would like for them to stop sending threateni

Business Response:

******* ****’s recent complaint regarding the subscription for the Healthy Cooking magazine was forwarded here for my attention.  Please accept my apology, on behalf of Healthy Cooking, for any concern or inconvenience she may have been caused.

 

We processed an order for the trial subscription to Healthy Cooking on June 1, 2012, because we received an order for the magazine at our mail processing center.  We mailed the June/July 2012 issue.  The order was then suspended awaiting payment.

 

The offer that Ms **** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order has been cancelled, and Ms **** should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction as Healthy Cooking values its customers and works hard to keep their trust.

 

Sincerely,

****** ****** ******* ******* ******** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello, Let me start off by saying that I have purchased items from ***** ** **** (aka Reiman Publications) before without a problem. I have enjoyed the books they have sold to me, which have been ones that I have purchased. I have given to them as gifts for christmas and other events that were necessary. I had been a happy customer that enjoyed new recipes and ideas that came from the magazines and books that I had reviewed. The last time I had made any purchases, both online or in-store, was in May 2011. Then this past year, it has been a different story with the company. The address I had originally used to have books delivered was my parents' address, which I still use as my permanent and billing address until I own a house one day. With that being said, without my knowledge or full understanding, I had begun to receive books with invoices attached to them. Since I typically do not go home too often anymore due to living and working in another part of the state, I had not realized that more books were being sent. After seeing one, I thought it was a mistake, but didn't think much of it and just left it at my house to deal with at another point. Then my mom would tell me that another few books had shown up to the house, still with an invoice attached to them. I was perplexed, and very confused because I made sure to read the fine print in that I wasn't going to be signing up for anything to keep receive books/magazines or any other type of subscription. When I previously purchased books, I used a credit card, which should still have been on file. I figured that if this was a legal act with my consent I would have been charged on the credit card that was on file for the website. However, no charges were being applied to any credit card that I had. I left the books at my house, unopened to deal with another time because I didn't have the time or patience with my hectic schedule. When I'm home with my family that I rarely get to see, the last thing I want to do is deal with a fraudulent transaction, especially one that I wasn't actually being charged for at the time. Then I began to receive letters in the mail for each book (which I had my mom open and read to me over the phone) that stated: "Dear **** ********, You leave us no choice. After mailing you six notices requesting payment for [Each Book Title], we have received nothing from you. This is your FINAL NOTICE. We are giving you one last opportunity to make good on your commitment to us. Be a good customer. Do the right thing. Pay us what you owe us. The next letter you receive will be a collections notice from ***** ***** ******, Inc. To avoid going to collections, return the attached invoice with your full payment now. Do not hesitate. Mail your complete payment today." Then the letter includes information of where to send a payment, and to call them if I would like to make a payment over the phone. I have several issues with this letter. First, it is poorly written and actually an insult to anyone who has to read it as a supposed customer. Second, the fact they question my integrity as a person and telling me that I should be "do[ing] the right thing" is a disgrace. After doing some research of my own on the internet, I came across several other individuals that have run into this problem. Some individuals paid the amount from the invoices because they wanted to avoid trouble and damage to their credit score. I, on the other hand, did not want to allow this company to bully me and now hopefully other people as well. The thought that went through my mind was, "What if my mom were to receive this letter? Would she feel compelled and guilt-ed into paying for something she didn't ask?" If that were the case, I would be livid with this company. How dare they treat people like this, especially people that don't know any better. My next step was to call the company and speak with their customer service regarding the claims. I called the first time, and was told that there was nothing I could do to stop the collections agency from coming after me, UNLESS I wanted to make the full payment. I told the woman that I would not make the payment unless someone proved to me that I ordered these books. I asked for copies of the invoices or order numbers since they claimed I purchased these books, and she then stated that she was "unable to access that data". Excuse me, but if I were being charged for something, don't you feel as if you would have that on file? That's when my suspicion decided to continue. I waited some time, then called back to speak with another representative and after explaining that it was in fact illegal to be demanding money from me for something I did not order, she then offered to remove the charges from my account although my balance read $0.00 when I looked online right before our conversation. I had mentioned that I read other information online about other individuals running into this problem with this particular company, and asked how often it happened and if this was the company's practice. She gave me no response other than to repeat that she removed the charges from my account and that she would allow me to "keep the books". Keeping the books means nothing to me when there is an unethical practice happening probably to other people in the country. I stated again that I did not care about myself and was not referring to anything regarding my account, but I asked about how many others ran into this problem with receiving invoices for something they didn't request. She re-stated the same prepared comment back to me, which again failed to answer my question. I asked once more, only to realize she was not going to answer and provide more information to me. When I received those responses three times in a row, that's when I decided that I wanted to file a complaint. I realize this suspicious and potentially (if not already) illegal activity was being filed officially with the BBB.

Desired Settlement: First, I would like the company to stop contacting me and to ensure that the ***** ***** ******, Inc. would not be contacting me to collect funds. I have committed no illegal acts, and should not, and will not be punished for it. I will not pay for something I did not order, and it aggravates me that they clearly continue to do so through their letters. I work hard to ensure that my credit score is the best that it can be during this period in my life, and will not have fraudulent activity bring it down. I am hoping that someone from the BBB will be able to confirm that these acts by Reiman Publications has in no way, damaged my credit scores. Second, I would like the BBB to look into this matter regarding the activity brought on by this company. I can almost guarantee that I am not the first, nor the last to be dealing with this situation. According to research, it appears they have done this several times and it is in no way legal by any means. I am sure the company won't be shut down, nor am I asking for that, but I am looking to avoid others being in the same situation as myself. They need to realize that deceit and bullying are not the way to run a business. I am sure there are much bigger cases of fraud, but I am hoping that someone will still take this seriously and look into it. Thank you.

Business Response:

**** ********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings encountered with respect to our offers.

 

On April 26, 2011, Mr ******** ordered three books from **** ***** ** **** via the Internet.  The order site explained that each of these books enrolled him in a program to preview future books.  A letter was included with each book describing the preview program, with a phone number to call if he had any questions or concerns.

 

Prior to shipping each of the preview books, a letter was sent to Mr ********, reminding him of the impending shipment , and included instructions to cancel the shipment if he did not wish to preview future books.

 

Each of the books was delivered with an invoice.  The books could have been refused upon arrival if unopened, or if opened, the invoices explained how prepaid return labels could be obtained to return the books at our expense.

 

Mr ******** continued to receive invoices monthly for each of the books as we did not receive payment or the returned books.  The invoices contained contact information, and instructions for returning the books at our expense.

 

The original order could not be sent to Mr ******** because he had originally ordered the books online.  Again, the site where he ordered the books explained the preview program, as well as a letter delivered with each of the original books. 

 

In April, we sent Mr ******** a letter explaining the preview program, along with prepaid return labels to return the books at our expense, in response to correspondence from him.

 

The agent cleared the balance due as a courtesy to Mr ********, not because he did not order the books. 

 

The series have been cancelled, the collection company has been notified that the account has a zero balance, and Mr ********’s credit will not be affected.

 

We sincerely hope this has explained the situation to his satisfaction as ***** ** **** ***** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
***** ** **** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2012 Delivery Issues | Complaint Details Unavailable
11/17/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have written more than once and requested Readers Digest to remove my name from
their mailing list, and particularly from the list for unwanted books. I just received an
unordered book and bill from Readers Digest. I do not intend to pay the bill, and it is
included with this letter. I will return the book if Readers Digest will arrange for it at
their expense

Desired Settlement: see above

Business Response:

**** ****’s complaint was forwarded here for my attention.  We apologize for any misunderstandings encountered with respect to our offers.

 

On July 26, 2012 we received an order for the **** ********** book series at our mail processing center.  The offer stated that the first book will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first, free, book of the series was sent.   As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised, (and advertised on the carton), and Mr **** was billed per the offer. 

 

We have cancelled the series, and cleared the balance due from his account.  Mr **** should ignore any bills that may cross in the mail.  His credit will not be affected.  We have removed his name from our mailing list and have marked his account to reject any new orders.

 

Mr ****** may have inadvertently ordered the books by mailing in sweepstakes entries.  Sweepstakes offers have two sets of instructions, one to enter the sweepstakes only, and one to enter the sweepstakes and order the product.  We received the form as an entry and order.

 

We sincerely hope this has explained the situation to his satisfaction as ******** ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
******** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2012 Billing/Collection Issues | Complaint Details Unavailable
11/16/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have repeatedly contacted this company's Taste of Home division regarding their continually sending me books that I have not ordered. I have not joined any book clubs & have emailed them several times. Nobody there has ever responded to my emails. I've also written notes, that I've included with payments for items that I have ordered, telling them not to send me any more books that I have not requested or they will not be returned at my expense anymore, will not be returned & will be donated at their expense. Still no response of any kind. The latest problem with this company/division is that they've begun emailing me invitations to receive products. These messages are coming addressed to my email but stating that they are invitations to ***** I usually delete them but, tonight, I clicked on one of the links which brought me to an order page showing my email address & the name & mailing address of a woman whose post office box is in *********** *********. I do not know this woman and have never heard of her. I've entered my contact information for you so you can see that I am not this ************ ** *** ***** ** *********** ** *****, which is the delivery info on the order form I see, when I click on their email. I feel this is a violation of privacy for this person and it makes me worry that there may be more of these mixups within their system. I plan to notify this woman, via mail, of this issue as well. If I were a dishonest person, how easy it would have been for me to order all sorts of products, through these emails, that would have been delivered to and billed to this unsuspecting woman. With all of the identity theft in this world, breeches such as this certainly do not help. It also makes me wonder if some of the books that I did not order but paid for because I decided to keep them, were actually ordered through emails to someone else.

Desired Settlement: I feel that Reiman/Taste of Home should have their customer records reviewed. They should also send written apologies to myself, **** ******* & anyone else this has happened to.

Business Response:

******* ******’s recent inquiry concerning the Taste of Home preview books has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2011 Quick Cooking and the Taste of Home Christmas 2009 for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copies of the books were shipped and payment was received.  Prior to the shipping of each of the subsequent preview books, a letter was sent to her reminding her of the upcoming shipment, and the fact that the books would be sent unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with each of the letters.  When we did not receive a cancellation notice, we promptly shipped the books expecting Ms ****** was anxiously awaiting their arrival.

Ms ******’s preview accounts have been cancelled.  A prepaid return label has been sent to return the latest book at our expense.  We have cleared the balance due.  Ms ****** should ignore any bills that may cross in the mail.  Her credit will not be affected.

Ms ******’s email address was submitted and applied Ms *******’s magazine account, obviously in error.  It has been removed from her account.  We apologize for any inconvenience this has caused.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

 

Sincerely,

******** **** ***** ** **** *****

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I have been unable to check on whether or not this credit has been applied, through their website. I received a return label in the mail today but I had already located one on their website, almost a month after requesting this, & have already returned their book. I will shred this label as it's no longer needed. I hope that they followed through with crediting & removing my account because I want no further contact from this company.

Thank you BBB for your assistance in this matter. Contacting Reiman directly gets absolutely no response until I involved the BBB. I appreciate all you've done.

Regards,

******* ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/16/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a book in the mail with an invoice attached, claiming that the book can be "simply returned" if I'm not satisfied with the material. They say that you can print the return form from their website. I have found the return slip has no tracking means as the shipping did when the book was sent to me. Therefore, a company that is unethical enough to send unordered products and request payment, I would not trust to return ship without a tracking number. I do not feel this is ethical business because: 1. I should not have to make any effort to return something that I did not contractually agree to receive on terms of payment in exchange for 2. There is no apparent way to be guaranteed that I will not receive other books in the mail

Desired Settlement: I would like the company to waive the invoice charge for this book that I did not contractually agree to receive ($19.99 book and $5.99 S+H = $25.98) and to also never send me another book, offer, magazine, or publication in the mail.

Business Response:

**** **********’s recent inquiry concerning the book ***** ***** ****** ***** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from ****** ******** books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2012 ****** ******** for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2012 ****** ******** was shipped and payment was received.  We notified him that we would be sending the book ***** ***** ****** ***** for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ********** was anxiously awaiting its arrival.

Mr **********’s annual account has been cancelled.  We have sent a prepaid return label to him to return the book at our expense.  He should ignore any bills that may cross in the mail.  His credit will not be affected. 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

 

Sincerely,

****** ******

Customer Care

****** ******** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/13/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They have just sent me my '4th invoice notice' that I owe them money for a magazine subscription that I never signed up for. The letter is very threatening and I'm sure some people would pay it thinking they really did owe them money.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to stop sending me these 'invoices' and the company should be reviewed for possible illegal actions.

Business Response:

**** *******’s recent complaint regarding the subscription for the ***** * *****s magazine was forwarded here for my attention.  Please accept my apology, on behalf of ***** * ******, for any concern or inconvenience she may have been caused.

 

We processed an order for the trial subscription to ***** * ****** magazine on June 25, 2012, because we received an order for the magazine at our mail processing center. 

 

We mailed the August/September 2012 issue.  The order was then suspended awaiting payment.

 

The order has been cancelled, and Ms **** should be assured that her credit will not be affected.  She should ignore any bills for $22.00 that may cross with the cancellation.

 

We hope this has explained the situation to her satisfaction as ******** ****** values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

Customer Care

***** * ******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

**** *******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/8/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: August 16, 2012
Mr. ****** *****
Reiman Publications
Auditing Department
** *** ***** ******* **** ******* ****** ** *** ***
Dear Mr. *****:
###-###-####
Further to the attached invoice, wherein you demand payment for a subscription to a magazine
I had never requested, this is my second letter advising that I am not interested in receiving any
issues of "Reminisce". I would have thought that my previous correspondence was sufficiently
clear in stating my wishes but, to comply with your "terms", I am writing the word "cancel" on
the attached invoice.
I have been a recipient of a gift subscription to "Healthy Cooking" for many years, but I must say
how disappointed I am in your Company -firstly, for sending unsolicited magazines and,
secondly, for ignoring my written instructions.
I trust this will resolve this matter.
Yours truly,
*********** ** **** ******* ** *****
enclosure
cc - ****** ******** ****** ** ******* *******

Desired Settlement: please see complaint

Business Response:

******* *****’ recent complaint regarding the subscription for the Reminisce magazine was forwarded here for my attention.  Please accept my apology, on behalf of Reminisce, for any concern or inconvenience she may have been caused.

 

We processed an order for the trial subscription to Taste of Home on February 23, 2012 because we received an order for the magazine at our mail processing center.  We mailed the February/March 2012 issue.  The order was suspended awaiting payment.

 

The offer that Ms ***** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order was cancelled on August 13, 2012 when we received a request to cancel the subscription, and Ms ***** should be assured that her credit will not be affected.  She should ignore any bills for $23.00 that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction as Reminisce values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

Reminisce

Customer Care

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

 

Dear Ms. ********:

 

Thank you for your letter of September 14, 2012, which I received in Canada on October 2.  I realize that, due to the mail delay, my account has now probably been closed, but I would still like to relay my comments on this matter.

 

The enclosed letter from Reiman Publications was rather confusing as it refers to two separate magazines (Reminisce and Taste of Home), as well as addresses me as two separate people (******* ***** and Ms. *****).

 

At no time did I ever order a trial subscription to either magazine.  I am already a recipient of a gift subscription to Taste of Home and have been for a number of years. 

 

I am relieved that my credit will not affected and I will most assuredly ignore any further billings for a magazine I had never requested.

 

Thank you for addressing this matter on my behalf.

 

******* *****

 

Regards,

******* *****

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

11/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am getting cook books which I DID NOT order, and they send me the bill for it. I have written them on this very problem, but I continue to get the books. It would be one thing if I requested the book, but I have not. I do think I am on some permanent mailing list.

Desired Settlement: stop sending me the books and the bills

Business Response:

********* ****’s recent inquiry concerning cookbooks has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing a cookbook for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.

Prior to the shipment of the subsequent preview books, we notified her that we would be sending the next book for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms **** was anxiously awaiting its arrival.

The 2013 Taste of Home Annual is in the process of being shipped.  A prepaid return label has been sent to her to return the book at our expense.  This book was sent because she originally ordered the 2008 Taste of Home Annual and has been receiving preview books yearly. 

Other books she has ordered, the 2010 Quick Cooking Annual, the Slow Cooker and One Dish Meals, Most Requested Recipes and other orders have enrolled her in the preview program for these series of books as described above. 

The preview book series have been cancelled.  The 2013 Taste of Home Annual will be the last book sent from any of the series.  All other balances have been removed from her account.  Once we receive the returned book, her account will have a zero balance.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

Taste of Home Books

Consumer Response: I am NOT happy because I was , and still am getting a cook book, with an enclosed Bill. Last month, the co asked that I send back the book that was in dispute, and I did so. I also asked that they write me to let me know they got the returned book, and the bill was taken care of. NOW, 2 days ago, i get another book, and another bill.  There is NO end to this. I have asked them many times to stop sending me the books, I have returned them, but they still keep sending them to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Business Response:

As stated in the first response, we could not stop the 2013 Taste of Home Annual from shipping as it was already in the process of shipping from the printer.  The account has been cleared of the balance due, and cancelled.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

On Wed, Nov 7, 2012 at 12:04 PM, <******************> wrote:

I will accept this for now. I DO pray it does not happen again.

 

Regards,

 

********* ****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/7/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a book in May or June 2012 from Reiman Publications that I did not order. I returned the book (at my expense) to their returns department in ********. I included the invoice with the book. I also wrote a letter to the company telling them that I did not order this book and did not want to be on their future mailing lists for these books. This week I received an invoice from them requesting that I pay $25.98 for the book that I returned months ago. I refuse to do so. I believe this company is running a scam on seniors.

Desired Settlement: I wish this company to acknowledge that he has received the returned book and that this account is closed.

Business Response:

***** *******’s recent inquiry concerning the book Most Requested Recipes has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.

I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2011 Holiday & Celebrations for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, her copy of 2011 Holiday & Celebrations was shipped and payment was received.  We notified her that we would be sending the book Most Requested Recipes for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Ms ******* was anxiously awaiting its arrival.

Ms *******’s preview account has been cancelled.  She was being billed because we had not received the returned book or notification from her that the book had been returned.  We have cleared the balance due.  Ms ******* should ignore any bills that may cross in the mail.  Her credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments she has encountered with our company.

Sincerely,

Customer Care

Taste of Home Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   I want to thank you emphatically for helping resolve this issue. I noticed that no one person signed the business' response. I have always felt that any business person who is too ashamed to sign a letter is working for a very disreputable company. In my 30 years of dealing with customers at ***, I never hid my name or phone number. So thank you again!

Regards,

 

***** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/6/2012 Billing/Collection Issues | Complaint Details Unavailable
10/30/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was billed for the magazine "Healthy Cooking". I sent a cheque for my complete payment and the cheque was cashed on Aug 3rd 2012. Since then I have received 2 notices to make the same payment. There is no way to contact the by email or phone.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please inform the company that my payment was made and I prefer them not to send me any more letters or ads for magazines.

Thank you,
******* ******

Business Response: ******* ******’s recent inquiry concerning the magazine ******* ******* has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.We received a payment on August 2, 3012 for the magazine ***** ** ****.  This extends Ms ******’s subscription through the June/July 2015 issue.  The payment was received with a billing for the ***** ** **** magazine.We are billing Ms ****** because we have not received a payment for the ******* ******* magazine subscription.  ******* ******* is a separate magazine from ***** ** ****.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company. 

Sincerely
****** ******
Customer Care
******* *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/30/2012 Problems with Product/Service | Complaint Details Unavailable
10/30/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint:

Rieman Publications, Inc. - ***** ** ****

Acct Receivables

**** ***** **** ********

******** ** *****

To Credit Manager:

September 20, 2012

**** ********

****** **** ******

********, ** *****

I recently received a notice from a collection agency regarding a cookbook from your company. I

sincerely

 

believe an error bas been made. The last cookbook I received from Taste-of Home was your

 

2011 cookbook. I checked back through my cancelled check history

 

with my bank and found a check for

 

that cookbook and that it was received and processed by your company.

I have never used the 2010 or 2011 cookbooks since they arrived and have looked

 

high and low for your

 

2012 edition. I'm pretty certain I never ordered this edition and if you had sent per an auto reorder

process it would have been sent "return to sender" unopened as I have no need or interest in a cookbook I

wouldn't use. They are beautiful books, but; unfortunately, between the internet and my diet restrictions I

have no use for them ..

My family is grown and has left home. I really don't cook anymore except for special occasions

(Christmas, Easter, etc.). If I feel I need a recipe, I go to the food network or just Google the type of

recipe I looking for, so it simply makes no sense that I would order or want to order your cookbook. The

other reason I'm certain I don't have and didn't order your cookbook is that all the recipes I've seen in

the 2011 and 2010 editions were full offal, cholesterol, and sodium - none of which I can eat anymore

and therefore, never used. I truly believe you've made an error (intentional or otherwise) and I should not

be held liable for this item.

From a search on Google it appears your organization

 

has a lengthy history of sending unsolicited

 

publications to families and expecting payment of unwanted and unauthorized

 

shipments. ~,_l_am_-___ __

 

one of those families and I will be forwarding a copy of this letter to the Wisconsin Better Business

Bureau and lodging a formal complaint.

Thank

 

you in advance for your time and consideration to this matter. I sincerely hope this will put and

 

end to your collection process and clear my credit record

 

with your company.

 

****

 

******

Cc: North Shore Agency

 

**** **** ***** ***

*********** *****

Wisconsin Better Business Bureau

10101 W. Greenfield Ave., #125

Milwaukee, WI 53214

Desired Settlement: see Attached document

Business Response: **** ********’s recent complaint has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.I would like to confirm how this special offer from Taste of Home Books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book 2008 Taste of Home Annual for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview the next book in the series on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.The 2008 through 2011 Taste of Home Annual Recipes were sent to Ms ******** and payment was received.  We notified her in July of 2011 that we would be sending the next book in the series for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  As we did not receive the request to cancel the shipment, the book was sent in October of 2011 and Ms ******** was billed per the offer.We did not receive notification from her that the book had not been received, nor the returned book so Ms ******** was billed monthly from the October 2011 shipment, and her account was sent to collections in August.  We have marked in her account that the book was not received, and have notified ********** that there is no balance due on the account.  Ms ********’s credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

Sincerely,

****** ******

Customer Care

***** ** **** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/30/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have attempted to contact the company Reiman Publications-Taste of Home to resolved a collection notice sent by North Shore Agency. They do not respond to my email (and I know they received it b/c the automated reply was sent saying it was received). I attempted to contact by phone, but being that I work during hours that the phone is answered that is difficult. I attempted to call during a lunch hour (which I don't always get-if there are patient emergencies that don't permit) and spoke with someone that didn't know how to help me and I was conveiniently hung up on while on hold for a long time. I have also contacted North Shore Agency in writing with the bill notice to let them know why I don't owe anything. That was just mailed so they probably haven't received it, but I did make copies of everything if needed.The problem is a collection notice was received-and I have NEVER IN MY LIFE had a collection notice. It was not even addressed to my correct name that any business would know-so if I ever received a bill to that name it was likely unopened and this was almost tossed as well-I am not sure why I even decided to open it-it looked like junk.The collection notice says I ordered "2011 Contest Winning Recipes" and did not pay for it. Not only did I not order this recipe book, but I never ordered the magazine either! I NEVER ordered anything from this company. My mother-in-law gave me the gift subscription. I HATE COOKING and would never order any magazine, let alone recipe book for $25.98. I do not cook, that is a waste of money to me. Even if I liked cooking I don't have time for it between work and time with my family. I do not have a problem paying for something that I want that is $25, but I do have a problem paying for something that I should not have to that I did not order or want!Some gift-turned into a collection notice.

Desired Settlement: Leave me alone. Do not send me anything again ever. Correct everything to show I owe you nothing and make sure you collector, North Shore Agency does not contact me again. Also make sure NOTHING ends up on my credit report b/c of this so called "gift".

Business Response: ******* ********’s recent inquiry concerning the book 2011 Contest Winning Annual Recipes has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that she was interested in previewing the book Grand Prize Winner’s Cookbook for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.According to our records, her copy of Grand Prize Winner’s Cookbook was shipped and payment was received.  We notified her that we would be sending the book 2011 Contest Winning Annual Recipes for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book November 21, 2011expecting Ms Conibear was anxiously awaiting its arrival.We sent a bill with the book.  We never received the returned book, payment, or notification that the book had not been received, and monthly invoices were sent until the account was sent to collections in September of 2012.  The bills were sent in the same name that we received the order for the original book.Ms ********’s annual account has been cancelled.  Her credit will not be affected.  NorthShore has been notified that there is a zero balance on the account.  She has been removed from our mailing list.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company. Sincerely,****** ******Customer Care***** ** **** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/29/2012 Advertising/Sales Issues
10/29/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: September 25, 2012 I received a bill for ****** ****** in the amount of $31.94. It's for volume 4-12 *** *******. I sent them back because I never ordered them. There was no number to call. I wrote a letter telling them I have a ******* and I dont read books anymore. Please don't send me anything else. They have sent me a past due bill.

Desired Settlement: I want them to stop the billing for the products I sent back and never ordered in the first place.

Business Response: ***** **********’s complaint was forwarded here for my attention.  We apologize for any misunderstanding she may have encountered with respect to our offers. On April 2, 2012 we received an order for the Select Editions book series via the Internet.  According to the terms of the offer, requesting the first book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first book of the series was sent.   As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised, (and advertised on the carton), and Ms ********** was billed per the offer. We have cancelled the series.  Ms ********** was being billed because we had not received the returned book.  We have cleared the account of the balance due.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.   She may be inadvertently ordering the products by entering a sweepstakes.  Sweepstakes offers have two sets of instructions, one to enter the sweepstakes only, and one to enter the sweepstakes and order the product.  We received the entries as an entry and order.  We sincerely hope this has explained the situation to her satisfaction as ******** ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
******** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/24/2012 Delivery Issues
10/22/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We subscribe to the ****** ******** magazine through Reiman Publications. Yesterday we got a book in the mail and opened it to see what it was. The invoice said thank you for your renewal order and offered the book with a free preview. If we didn't want the book after the preview, we were to return the book and EXPECTED TO PAY the RETURN SHIPPING! We did not order this book, don't want this book and REFUSE to pay to send it back. I feel this company is performing deceptive business practices.

Desired Settlement: I was told by the post office that they would mark the box "refused" and send it back to Reiman, but since the box was opened, the company would just send it back to us again until we pay for the return postage. I will not pay for any return postage and if I get a bill for the book I will refuse to pay it. I see alot of complaints on the internet from people who have had the same issue. I want (not just for me but for everyone else they are trying to scam) the company to be held responsible for this deceptive business practice.

Business Response:

***** ******’s recent inquiry concerning the book ***** ***** ****** ***** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from ****** ******** books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2012 ****** ******** for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2011 ****** ******** was shipped and payment was received.  We notified him that we would be sending the book ***** ***** ****** ***** for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ****** was anxiously awaiting its arrival.

Mr ******’s preview account has been cancelled.  Instructions for requesting a prepaid return label are included on the invoice that accompanied the book.  A label has been sent to him to return the book at our expense.  . 

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

 

Sincerely,

Customer Care

****** ******** Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******* 

As stated in my original complaint, I returned the book to the post office in ********, ** the day after it was delivered and they wrote "return to sender" and "refused" on it.  I would like confirmation from Reiman that they did receive the book back.  Other than that, the resolution is satisfactory to me. 

Thank you,

***** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/21/2012 Billing/Collection Issues
10/19/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Subcrisption once to magizine after a show. I have been repeatly harrased by the company to constantly renew the magizine when it was paid for a certain time period. After I sent in the order form informing them I had notified them I no longer wanted to continue I still got the cook book. I have returned the cookbook at my expense and have asked to be refunded the amount. I have a postal receipt on the return

Desired Settlement: I want my refund on the postage reimbusement. I no longer want their offers becasue I have said stop sending me notices and more mail to subscribe.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/16/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: ******* ****** and Reiman Publications claims to have sent me, without my ordering, a book (2012 ****** ********) which I neither ordered nor received. Now they are threatening me with sending my bill to collection if I do not pay.

Desired Settlement: I want my billing record to be cleared and for Reiman to remove me from all of their internal databases and never contact me again. And I want a letter confirming this.

Business Response:

*** ******’s recent inquiry concerning the book 2012 ****** ******** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments he has encountered with our company.

I would like to confirm how this special offer from ****** ******** books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that he was interested in previewing the book 2010 ****** ********.  As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.

According to our records, his copy of 2010 ****** ******** was shipped and payment was received.  The next book, 2011 ****** ******** was sent and payment was received.  We notified him that we would be sending the book 2012 ****** ******** for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ****** was anxiously awaiting its arrival.

Mr ******’s annual account has been cancelled.  As he stated he has not received the book, we have cleared the balance due for the book.  Mr ****** should ignore any bills that may cross in the mail.  His credit will not be affected.

I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.

 

Sincerely,

****** ******

Customer Care

****** ******** *****

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I would like to thank the BBB for getting involved and providing a pathway for facilitating a resolution to this issue.

Regards,

*** ******

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/1/2012 Billing/Collection Issues | Complaint Details Unavailable
9/25/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Reminisce magazine gift subscription as I did before. My check dtd 7/17/11 for $15.00 for a gift subscription. I have front and back copies of my cancelled check. I received a confirmation at that time from customer care stating--My Gift Recipient ******* ***** ** **** ** 7/27/2011. I have a copy. I keep getting notices to renew as the gift expired Aug 2012. In the past month I have emailed them 3 times. I returned one of the renewal forms with the same information . No answer. I also sent a letter with both copies. No reponse. In the letter I told them to either send me confirmation by mail AND BY EMAIL TO SHOW THEY RECEIVED IT OR RETURN MY MONEY.

Desired Settlement: First- email me to confirm receipt of letter with an explanation as to why no responses. Then corrected expiration dates of gift subscription. If not , refund my $15.00. Possibly extend expiration for all this trouble?

Business Response: ***** *******’s complaint was forwarded here for my attention.  We apologize for any inconvenience she may have been caused. We received a payment of $15.00 on July 27, 2011.  This paid for the gift subscription for ******* ***** from October/November 2011 through August/September 2012, and the one year subscription is now expired.  The June/July 2011 and June/July 2012 issues were special issues, and counted for two magazines in the term.  Letters were sent with the magazines, informing customers that if they did not wish to have the special issue count as two magazines, to contact us to extend the subscription.  I have extended for the special issues on ******* ******* subscription (new expiration date Dec/Jan 2013), and for ******’ subscription for Reminisce (August/September 2014), Reminisce Extra (May 2013), and the gift to ***/***** ****** (Feb/March 2015). We sincerely hope this has explained the situation to her satisfaction as Reminisce truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reminisce

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/15/2012 Billing/Collection Issues | Complaint Details Unavailable
9/11/2012 Problems with Product/Service
9/10/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company has been sending a collection agency after me for an item that I received and then returned and now for an item (***** * ****** *******) that I never received.

Desired Settlement: I'm not looking for any settlement, I just don't want collection threats and they need to be aware of this.

Business Response: ****** ****** complaint was forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.I would like to confirm how this special offer from ***** *** ****** ***** was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that ** **** was interested in receiving the book ***** * ****** **** ***** ******* at our special price of $10.00.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.We notified her that we would be sending the book ***** * ****** **** ***** ******* for preview unless we were notified of her decision to cancel. Instructions for canceling the book and a prepaid envelope were included with the letter.  When we did not receive a cancellation notice, we promptly shipped the book expecting ** **** was anxiously awaiting its arrival.We never received the 2012 planner as a return, so bills were sent.  We were not aware that ** **** had not received the book until we were contacted by ** **** on August 20, 2012.  At that time the balance due was removed from the account.  ** **** should ignore any bills that may cross in the mail.** ****’s preview account has been cancelled.  On May 29, 2012 we received the 2011 planner as a return.  A refund for the $10.00 is being processed and should arrive in the next three weeks or so.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments ** **** has encountered with our company.
 Sincerely,
Customer Care
***** * ****** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: i received th* ***** ** **** ******** as a gift several years ago for christmas. i kept it up for a few years and had also ended up with a couple other of their cooking magazines over the years from my mother. they started sending cookbook offers, of which i bought a few. after that they started sending cookbooks on a seemingly out of control level because i couldnt even begin to keep up with them. even going online to my account there, all i could do would be to pay whatever amount i had due. i asked them a lot of times through email, mail, and phone to stop sending me items i didnt order. they ignored my requests and kept doing it. i told them i work out of state and these go to my permanent home address in another state and i was tired of dealing with it and asked them again to stop sending any items i didnt expressly order. they didnt stop. i have been remitted to a collection agency by them, this happened, i would, say, at least a year ago now. months ago i called them again and told them that i was in collections for items i had sent back to them and i was very unhappy about it. they said they would deal with it but when i asked if they would send me a letter saying they would they declined. to this day i am still getting bills from the collection agency and nothing i say to them seems to stick. they say they will do something and then the next month, another ***** ***** bill. i originally liked some of their products, but after this experience, would never want to do any business again with them ever. plus they are destroying my credit with this bs and now i am so angry with them there arent even words to express it, i just want the taste of home nightmare over and out of my life forever at this point.

Desired Settlement: i want them to tell ***** ***** ****** that it is their mistake that i have even been remitted to them all this time and for them to make my collections account go away and to never bother me with it again. at this point i would also hope for a written apology from reiman over all the utter nonsense they have put me through with their irresponsible shenanigans. but i definitely dont want anymore collection bills for this stuff.

Business Response: **** ******** recent inquiry concerning her ***** ** **** **** account has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.I would like to confirm how this special offer from ***** of **** ***** was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that ** ******* was interested in previewing one of our books for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.Prior to the shipment of subsequent books, a letter is sent explaining the preview program.  It informs her of the next book to ship, and contains instructions to cancel if she does not wish to receive the preview book.  When a request is received to cancel a series, that series is cancelled, but orders for other books were received, creating other series orders.All of ** *iggin’s preview accounts havebeen cancelled.  We have notified ********** that there is no balance owed on ** ******’s account.  Her credit has not been affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments ** ******* has encountered with our company. 
Sincerely,
****** ******
Customer Care
***** of **** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Unsubscribed magazine, payment invoices. She has called and explained that she did not order this magazine and is not responsible for payment.

Desired Settlement: DesiredSettlementID: No settlement requested - for Stop mailings and further contact regarding this matter.

Business Response: ******* ********* complaint was forwarded here for my attention.  We apologize for any misunderstanding she may have encountered with respect to our offers. On March 23, 2012 we received an unpaid order for the ***** * ****** ***** magazine subscription via the Internet.  Per the offer, the May 2012 issue was sent and the account was suspended for payment, and bills were sent per the offer.  This was cancelled on August 16, 2012.  She should ignore any bills that may cross in the mail.  Her credit will not be affected. We had received a paid order for *** ***** * ****** magazine subscription on the same day.  That subscription will expire with the April/May 2014 issue. We sincerely hope this has explained the situation to her satisfaction as ***** * ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at **************.
 
Sincerely,
 ****** ******
Customer Care Associate
***** * ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/10/2012 Advertising/Sales Issues
9/8/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: August 2012 I got a bill for $69.00 for Readers Digest magazine. I didn't order the magazine. I don't want this and didn't order it. They claim in July that I ordered it and I didn't.

Desired Settlement: I don't want the magazine and don't wish to pay what they have billed me. I didn't order this and don't appreciate that they did that to me.

Business Response: *** ********’ complaint was forwarded here for my attention.  We apologize for any misunderstanding she may have encountered with respect to our offers. On May 9, 2012 we received an order for the Select Editions book series at our mail processing center.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first book will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first, free, book of the series was sent.   As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised, (and advertised on the carton), and Ms ******** was billed $30.69 per the offer. We have no record of a Reader’s Digest subscription for Ms ********, or a billing for $69.00.  The bill for $30.69 is the only one we have for Ms ******** from “Reader’s Digest”. We have cancelled the series, and removed the balance due from the account.  Please ignore any bills that may cross in the mail.  Ms ********’ credit will not be affected.   It may be that the book was ordered inadvertently with a sweepstakes entry.  Sweepstakes offers have two sets of instructions, one to enter the sweepstakes only, and one to enter the sweepstakes and order the product.  We received the entry as an entry and order.  We sincerely hope this has explained the situation to her satisfaction as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,
 ****** ******
Customer Care Associate
Reader’s Digest

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/6/2012 Billing/Collection Issues
8/27/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive "Bills" from this company for magazine subscriptions that I never requested and I call them and ask them to stop sending them and they agree to stop, but they continue to send the bills.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please contact this company and ask them to stop harrassing consumers. I see that there are many other complaints like mine on the internet. And please look into their dishonest business practices of sending bills to people who never requested their magazines. This is a very dishonest business practice

Business Response:  ********** ********recent complaint regarding the subscription for the Simple and Delicious magazine was forwarded here for my attention.  Please accept my apology for any concern or inconvenience she may have been caused. We processed an order for the trial subscription to Simple and Delicious magazine on May 29, 2012, because Ms ****** accepted an offer to try the magazine when she called that day to check on a payment to her Taste of Home magazine.   We mailed the June/July 2012 issue of the Simple and Delicious magazine and then the order was suspended awaiting payment.  The offer that Ms ****** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   The order has been cancelled, and Ms ******* should be assured that her credit will not be affected.  She should ignore any bills for $12.98 that may cross with the cancellation. We hope this has explained the situation to your satisfaction as Simple and Delicious values its customers and works hard to keep their trust. Sincerely,****** RidingSimple and DeliciousCustomer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/27/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have an account with ***** ** ****, according to my On-line account I am paid thru 2017 on one magazine, 2015 on the other, and 2013 for the other, I have copies of canceled checks for my payments. Today once again I received an "invoice Payment Past Due" for the ****** *** ********* magazine. According to my records, on 12/17/2011 I paid $20.00 for a two year subscription. I kept tract of the checks. Because from past experience, with Reiman Publication ( ******** ******) the company sends bills - our payments past due "invoices" every few months, so I canceled my subscription with RD. I called customer service today, 8/13/12 6:30 EST and was told that the letter I received that says "Invoice - Payment Past Due" isn't a bill, it's a bill and if I was really due, the correspondance would say Bill. The letter goes on to say "we've sent you five notices requesting payment, but hve received no word from you. Is there a problem we should know about? ... Please mail full payment with attached invoice in the enclosed envelope to guarented uninterruped delivery of future issues. Product_Or_Service: Magazine

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like an investigation into their "billing" practices, as I feel that they are very deceptive in what is actually owed and what will be owed in the future. I called the customer service and was told that I was paid thru February / March 2014 !!! when I asked why are they hounding me for more money? The reply was... so in February/ March 2014 I didn't get canceled. hello? Seriously, I asked the guy what if I died before then? it'

Business Response: **** ***’s complaint was forwarded here for my attention.  We apologize for any misunderstanding she may have encountered with respect to our offers. While her subscriptions are paid up for several years, if Ms *** responds to an offer and places an unpaid order, we bill her for the order.  The order is an advanced order, to be served after the existing order expires.  After canceling the unpaid orders, here is her subscription summary: ***** * *****                      *************** * *********           F/M 2014***** ** ****                  A/M 2017 Renewals would have the expiration date above her name, the same as it appears on the magazine.  That way she can verify if she wants to renew at this time, or wait until closer to the expiration date of the magazine. Her current ******** ****** subscription, purchased from a third party subscription agency ******** *** ******** ******* ** paid through September 2013. We sincerely hope this has explained the situation to her satisfaction as ******** ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,
****** ******
Customer Care Associate
***** ** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/20/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection notice for account *********** from North SHore Collection Agency for "All Time Best STorage" on behalf of Reiman Publications. I NEVER ordered anything from Reiman Publications NOR have I received anything. I formally request that they cease and desist from further pursuit of this matter. At the same time, I request any and all evidence supporting the fraudulent claim that I contracted to purchase and/or received any such item. I request a response with 5 business days.

Desired Settlement: Remove my name from your billing/collection list immediately

Business Response:  *********** ********recent inquiry concerning the book All Time Best Storage has been received and forwarded to my attention.  I would like to start by apologizing for any misunderstanding regarding the order.The book was sent because we received an order for the book on September 14, 2011 via the Internet.  Mr ********* account has been cancelled.  We have cleared the balance for the book and have notified Northshore that there is no balance due.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments Mr ****** has encountered with our company. Sincerely,Customer CareFamily Handyman Books

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

*********** ******

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/20/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Received a invoice with letter attached stating that I requested a subscription for Taste of Home. They said in the the letter that they sent the magazine in good faith and that I would honor the invoice and pay it promptly. First of all I never heard of this company or magazine, and secondly I never received or signed for a magazine subscription. The letter further stated that if I didn't pay within 15 days the account would be turned over to credit and collection department. This was signed by a ***** *******, Circulation Services. The payment due was for $10.00, the account #********** dated July 30, 2012, ph#800-344-6913. I'm sure this is a scam because out of nowhere I get this invoice and letter requesting payment for an invoice for a product that I never requested or received. Product_Or_Service: none

Desired Settlement: DesiredSettlementID: No settlement requested - for Company to be placed on file as fraud.

Business Response:  **** *******recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience he may have been caused. We processed an order for the subscription to Taste of Home on March 23, 2012, because we received an order for the magazine at our mail processing center.  We mailed the April/May 2012 issue.  The order was suspended awaiting payment.  A copy of the original order is attached. The order has been cancelled, and Mr ***** should be assured that his credit will not be affected.  He should ignore any bills for $10.00 that may cross with the cancellation. We hope this has explained the situation to his satisfaction as Taste of Home values its customers and works hard to keep their trust. Sincerely,****** ******Taste of Home******** ****

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and find that this resolution is satisfactory to me.  Regards,

 

**** * *****

 

 

PS: I would like to see a copy of the order as stated in the response that a copy was attached (no attachment). Thank You

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/20/2012 Billing/Collection Issues
8/20/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company sends invoices for Taste of Home magazine subscription that was not ordered. Invoices with claims of sending to a collection agent when no product was ever ordered or delivered. seems like deceptive billing practices by a local company.

Desired Settlement: Please do not send any future invoices or correspondence to our address and cancel any subscription for our address.

Business Response:  ******* *********recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused. We processed an order for the trial subscription to Taste of Home on March 21, 2012, because we received an order for the magazine via the Internet from email address *************************.  We mailed the February/March 2012 issue.  The order was suspended awaiting payment.  The offer that Ms. ******* accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   The order has been cancelled, and Ms. ******* should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation. We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust. Sincerely,****** ******Taste of Home******** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/7/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received unsolicited emails.

Desired Settlement: I wish this company to stop mass-emailing people. It is legal but not becoming of a BBB member business.

Business Response: **** ****** complaint was forwarded here for my attention.  We apologize for any inconvenience he may have been caused. We follow all state and federal rules regarding email promotions, and each email that is received by our customers has a link to opt out of receiving the email.  If Mr **** would forward his email address to me, I will put him on our Do Not Email List, so no future emails are sent to him. We sincerely hope this has explained the situation to his satisfaction as Reiman Media Group truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at 1-800-934-0977.
 
Sincerely, ****** ****** ******** **** *********
Reiman Media Group

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/5/2012 Billing/Collection Issues
8/4/2012 Problems with Product/Service | Complaint Details Unavailable
7/29/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: acct.# *********** Problem started 06-08-12. They have sent me 2 puzzle books. On was suppose to be for free. Like they told m the first was free but if you didn't want future books sent (they told me that I had to write wihin 30-days to stop another brook from coming from them. I did exactly that, but he books have been coming after I had written them. They are in the wrong because they want me to pay for something that I have not agreed to order.

Desired Settlement: The material of the free-book plus the other book they sent, if they want them back I will return them. For no additional charge or cost to me. I will be glad to. In return for them to discontinue sending me their mail and I will appreciate it.

Business Response:  *************’ complaint was forwarded here for my attention.  We apologize for any misunderstanding he may have encountered with respect to our offers. On April 3, 2012 we received an order for the Mind Stretcher’s book series at our mail processing center.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first, free, book of the series was sent.   As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised, (and advertised on the carton), and Mr ******* was billed per the offer.  We received Mr *******’ request to cancel the series after the second book was shipped. We have cancelled the series, and cleared the balance due for the book.  Mr ******* should ignore any bills that may cross in the mail.  His credit will not be affected.    We sincerely hope this has explained the situation to his satisfaction as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at 1-800-934-0977.
 
Sincerely,

****** ******
******** **** *********
******** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/29/2012 Billing/Collection Issues | Complaint Details Unavailable
7/23/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: About two years I sent a note cancelling my subscription with the agency and the company keep sending me magazines, with a renewal notice ,I tough if I do reply to the renewal they are going to stop sending me the magazine. I continued receiving magazines and after a few months I received a bill for 17.98 (stating bill was overdue) I than sent the whole payment and included a note stating I no longer wished to receive future magazines & to take my name out their mailing list. Magazines continued arriving and now I have another bill for 17.98 I am willing to pay the whole amount of bill , but this agency needs to stop sending me their magazines and bills. I need for this agency to understand they can not continue ignoring my requests of not interested in their product, I feel this practice of ignoring my wishes or any other customer's wishes is very unethical, disrespectful and time consuming for their no longer customers.

Desired Settlement: No longer send me magazines nor bills.

Business Response: ****** *****’s recent filing with your office was forwarded here for my attention. Please accept my apology, on behalf of Reader’s Digest, for any concern or inconvenience she may have been caused by our subscription billing.  Per her request, we have canceled the renewal order for a subscription to Reader’s Digest magazine, along with any outstanding charges. We renewed her subscription because our records indicated that she had accepted our offer to renew under our Continuous Renewal Service program. That offer explained the automatic renewal nature of the subscription and how to cancel at any time. The Continuous Renewal offer that she returned stated the following: ·       

 
NO MISSED ISSUES. Your subscription continues without interruption.·        
NO EARLY RENEWALS. We will not send you repeat renewal notices several months before your subscription expires. We will continue your subscription each year without interruption until you tell us to stop. You will receive a bill annually for your subscription price then in effect.·        
NO OBLIGATION TO RENEW. If you decide that you don’t want to renew your subscription, for any reason, just write cancel on the bill and return it.·        
GUARANTEE OF SATISFACTION. Your satisfaction is always guaranteed.  If you wish to cancel, for any reason, and request a refund for the remaining issues on your subscription, simply write to us with your request at Reader's Digest, ** *** ***** *** **** ** **********. In addition, approximately 30 – 60 days before the expiration of each yearly term we send a notice attached to the magazine.  The notice is a reminder that under our Continuous Renewal Service her subscription will continue uninterrupted unless she let us know that she wished to cancel.  The reverse side of this notice restates the terms previously accepted.  As we did not receive a request to cancel, the subscription was renewed and she was sent a bill.  Nevertheless, as noted above, we canceled the renewal order on April 26, 2012 and removed her name from our Continuous Renewal Service program. If she receives another bill for $17.98, kindly disregard it, knowing that it was prepared before the order was canceled. Please be assured that her credit will not be adversely affected. Billing messages are automatically generated by an unpaid order.  We hope this letter has explained the situation to your satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust. 

Sincerely,
****** ******
Reader's Digest
Senior Customer Support Specialist

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/18/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Products keep arriving and causing much stress in figuring out how to refuse. Sending company has no method to return unwanted products. They then send bill for product.

Desired Settlement: Allow product to be returned without personal charge. Stop sending me any correspondence and future products.

Business Response: ******* ***********’s complaint was forwarded here for my attention.  We apologize for any misunderstanding she may have encountered with respect to our offers. Our mail processing center received the following orders:  for the book Make Pain Disappear on March 23, 2012, for the book reverse Diabetes on April 25, 2012, for the CD Leavin’ on a Jet Plane on May 18, 2012, and the First Aid Kit on June 26, 2012. On January 27, 2012 we received an order for the Select Editions book series at our mail processing center.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first, free, book of the series was sent.   As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised, (and advertised on the carton), and Ms *********** was billed per the offer We have cancelled the series, and cleared the balance due for the products.  Ms *********** should ignore any bills that may cross in the mail.  Her credit will not be affected.   She may have inadvertently ordered the book series by entering sweepstakes.  Sweepstakes offers have two sets of instructions, one to enter the sweepstakes only, and one to enter the sweepstakes and order the product.  We received the entry as an entry and order.  We sincerely hope this has explained the situation to her satisfaction as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ******
Customer Care Associate
Reader’s Digest

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

******* ***********

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/13/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased this magazine at a store, it included a card for a free copy of this magazine. I sent this card, and did not receive the free copy. I was then invoiced for a subscription that I did not request. I wrote the company, advising that I did not recieve the free copy, and that I did not appreciate being invoiced for something I did not request, and asked that they not send the free copy and not send any further correspondence. I rec'd a second invoice saying they had not rec'd payment. I then, weeks later, received a copy of the magazine, which I assumed to be the "free" one they promised. I did not agree to subscribe to the magazine. Today, I rec'd a "4th invoice" advising I have an overdue account. This letter has a threatening tone, stating I ordered a subcription, and states they have continued to be sent additional issues, and I have accepted them, and have an obligation to pay. This is untrue, as I only ever rec'd one copy, which I assumed to be the "free" one they promised. I phoned the company today, to express my frustration. They advised they have cancelled my subscription, but have an account of $24.84.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to ensure this company does not hold me accountable for any payment, and to ensure my credit rating is not affected by this disreputable advertising tactic.

Business Response:

***** *********’s recent complaint regarding the subscription for the Birds & blooms magazine was forwarded here for my attention.  Please accept my apology, on behalf of Birds & Blooms, for the confusion about the offer.

 

We processed an order for the trial subscription to Birds & Blooms on February 8, 2012 because we received an order for the magazine at our mail processing center.  We mailed the April/May 2012 issue.  The order was then suspended awaiting payment.

 

The offer that Ms ***** accepted stated that the first issue would be sent, and if she did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order was cancelled on June 25, 2012 and Ms ********* should be assured that her credit will not be affected.  She should ignore any bills that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction as  Birds & Blooms values its customers and works hard to keep their trust.

 

Sincerely,

****** ****** ***** * ****** ******** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/13/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I had a one year subscription to Taste of Home magazine that expired.After the expiration, Taste of Home continued to send me cooking books and magazines that I never ordered. They would then send me billing statements expecting me to pay for these unordered items.I contacted them 3 times asking them to remove me from their mailing list. I am still receiving items with a billing statement.

Desired Settlement: I would like to have my name removed from their mailing list so I never receive anything from them again.

Business Response: ****** *******’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for the confusion about the offers. Ms *******’s paid subscription to Taste of Home magazine will expire with the February/March 2013 issue.   She is receiving books, not because she subscribed to the magazine, but because she ordered hard-covered books, enrolling in a preview program.  Information regarding the preview program was provided when the original order was made.  When the original books were delivered, a letter was included explaining that future books would be sent.  Contact information was included so she could cancel each of the preview series.  Each preview book was delivered with an invoice.  On back of the invoice return information was included, including instructions for requesting prepaid return labels, so the books could be returned at our expense. We received the last book on June 25, 2012, clearing the balance due for the book.  Ms ******* should ignore any bills that may cross in the mail.  Her credit will not be affected.  The preview series have been cancelled. We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust. Sincerely,****** ******Taste of HomeCustomer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/13/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I offered my information for a free copy of Taste of Home magazine, not to order it, then I received this bill for the magazine I did not order, also when I tried to reach this company they gave no way to communicate to them that I did not want to order the magazine. I feel they tricked me into giving them my information and now they want me to pay for something I did not order.

Desired Settlement: I want them to stop billing for something I did not order, and to send in writing an noticce saying that I will not be bill in the future for something I did not order from them.

Business Response: ******** ****** recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused. We processed an order for the trial subscription to Taste of Home on June 18, 2012, because we received an order for the magazine via the Internet.  We mailed the June/July 2012 issue.  The order was then suspended awaiting payment.  The offer that Ms **** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   The order has been cancelled, and Ms Baca should be assured that her credit will not be affected.  She should ignore any bills for $12.98 that may cross with the cancellation. We hope this has explained the situation to her satisfaction as Taste of Home values its customers and works hard to keep their trust. Sincerely,****** ******Taste of HomeCustomer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/13/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Every few months Reiman Publications takes it upon thereselves to send a cookbook to review. I do not request the cookbook and have asked them several times now NOT to send me these books because if I want to buy it I'll do that on my own. This is the third time now I've returned the book to the address they tell you to return the book to and after about a month you receive a Reminder Notice For failure for paying for the cookbook. They give you a website to print the return label however when you go onto that website you cannot find where you're suppose to print the actual label from On the bill they tell you to return the book to: Taste of **** ****** ********** ***** *********** ** **********. The reminder notice is signed by a ***** *********. You may want to find out if once this book is sent to the ********** address if there is anyone checking the returns. You are also given the option to call the 800 number for a shipping label to be sent to you but I don't feel I should be bothered to make this phone call if they give me the address to ship it back to. Something is definately wrong with their system. I now make a copy of the shipping label that I typed up to the ********** address and then indicate the date that I mailed it back. I'm tired of being accused of not paying for a book I no longer have and sick of having to call them to let them know I've shipped it back. In this particular case I shipped back the 2012 Almost Homemade on Monday, May 7th. So once again I have to call them to give them this info so I don't receive another reminder from them for not paying for a product I no longer have. This is getting old. Thank you.

Desired Settlement: I see many other complaints online from other customers when you're trying to find the site to print the label that can't be found. I want them to discontinue to send me these cookbooks to review. I don't consider this a service--it's just a pain to have to return the cookbook and then get accused of not paying for it!

Business Response: ***** ****** recent inquiry concerning the book **** ****** ******** has been received and forwarded to my attention.  I would like to start by apologizing for the disappointments she has encountered with our company.I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that Ms **** was interested in previewing the book **** ****** ******** for 30 days before deciding whether or not to keep and pay for the book.  As stated in the offer, when agreeing to preview this book, she would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, money saving discounts available only to our current members, and the option of canceling membership at any time, no questions asked.  She had also ordered the ***** ** **** ********* ****, enrolling in another preview program.Prior to the shipping of each of the subsequent preview books, we notified Ms **** that we would be sending the books for preview unless we were notified of his decision to cancel. Instructions for canceling each of the books and a prepaid envelope were included with the letters.  When we did not receive a cancellation notice, we promptly shipped the books expecting Ms **** was anxiously awaiting their arrival.To print a prepaid return label, visit*******************.  This site is listed on the back of each invoice.  We have cancelled the preview series in Ms ****** account, and we have cleared the balance due.  She should ignore any bills that may cross in the mail.  Her credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments that Ms **** has encountered with our company. Sincerely,Customer CareTaste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recieved a ""bill" from Reiman Publications for the***** ** **** magazine stating I owe a total of 10.00 for 8 issues of taste of home. However, I never subscribed to this magazine. I called the ###-###-#### that is provided on the "bill" and they said their system was down and to call back at a later time. The bill is only addressed to "Jenilyn" and does not have my last name. This does not seem like a legitimate bill and it is concerning me. This business is not handling themselves in a professional manner. Product_Or_Service: did not purchase a product Account_Number:** **** ****

Desired Settlement: DesiredSettlementID: Other (requires explanation) I only desire that my name be taken off the mailing list and for the bill to be void. I do not owe this company money and never subscribed to this magazine. I would also like the company to be under investigation because I have researched online there are many others that have recieved these "bills" without ever subscribing as well.

Business Response: ******* *******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings she may have encountered with respect to our offer. We received an unpaid order for a subscription to ***** ** **** on April 17, 2012 via the Internet.  At the time the order was placed, no other name was submitted, only *******. I apologize that the system was not available when Ms ******* called.  We had a problem with the database, and were unable to access accounts for almost 24 hours.   The order was cancelled on June 22.  Ms ******* should ignore any bills that may cross in the mail, and be assured that her credit will not be affected.  We sincerely hope this has explained the situation to Ms *******’s  satisfaction as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at **************.
 
Sincerely, ****** ******
Customer Care
Taste of Home

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: billed for ****** * ********* ********, did not order or receive that item, can not make contact through given phone number, thanks,

Desired Settlement: DesiredSettlementID: Other (requires explanation) need "past due invoice" issue removed from my name and address

Business Response: ****** ******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our offers. We received an unpaid order for the ****** & ********* magazine via the Internet on March 1, 201.  This was cancelled on June 15 when we received correspondence from Ms ****** asking to cancel the subscription.  She should ignore any bills that may cross in the mail.  Her credit will not be affected. We sincerely hope this has explained the situation to Ms ******’s satisfaction as ****** and ********* truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******

Customer Care
****** and *********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I Have alaways had trouble getting my issues from this company. The June issue I was told was mailed out June !st. This is the 16th and no magazine. I have Subscriptions with other companys and have no problem. Iam tired of this process. Can you help? Thanks ****** ****

Desired Settlement: Please send another magazine.

Business Response: ****** ****’ complaint was forwarded here for my attention.  We apologize for any problems she may have encountered with the delivery of her Reminisce magazine. When she contacted us on June 16, an request was made for the replacement of the missing magazine.  We have contacted the Post Office and put a watch on her magazine issues, for  tracking and timely delivery by the Post Office.  We sincerely hope this has explained the situation to Ms ****’ satisfaction as Reminisce truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******

Customer Care
Reminisce

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/19/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint:

Better Business Bureau

**** ******* ******
**** ****** ** *****

RE:

 

Reiman Publications

 

***** ****

********* **********

Please see the enclosed bame statement of payment made to the above company for $27.98. This

payment was made through my on-line ban1cing and was accidently over paid in the amount of

$2.00. However I have been unable to receive a credit from Reiman Publications. To make

matters worse they have turned this amount over to a collection agency, North Shore Agency,

who continue to contact me, as recently as April 19

 

th

 

-

 

over a month after the amount had

 

cleared, and make phone calls to collect the amount of $$25.98.

If there is anything you could do to help me I would appreciate it.

Please feel free to contact me if you have any questions.

Than1cYou,

***** ****
**** **** ****** ******
******** ***** ** *****
************

Cc: Reiman Publications

***** ************* **********

North Shore

Desired Settlement: Unspecified

Business Response: *** ****’s complaint was forwarded to my attention.  Please accept my apology, on behalf of Family Handyman Books for any misunderstanding Mr **** have had concerning his payment.  Mr **** submitted an online payment through his bank.  Mr ****’s bank sent a check, without an invoice, to ****** ****, our magazine subscription mail processing center.  As there was no invoice detailing how to apply the payment, the check was applied to a Taste of Home subscription, extending the subscription sent to ***** ****. This was the only account for the ****’s in our subscription database.Our book mail processing center is in ****** ************, and the address is listed on every invoice.  If we had received the payment there, we would have been able to apply it to the book 2011 Family Handyman.  We apologize for the error.  As payments without invoices have to be manually applied, matching the payment to the account listed for the customer’s address in the database the payment is mailed to.I have moved the payment to the correct account, sent a letter to Northshore confirming that there is a zero balance on the account, and processed a refund for the $2.00 overpayment.  Mr **** should receive the refund in the next two to three weeks.I hope this helps clear up any misunderstandings there may have been regarding the payment. Again, I would like to apologize for the inconvenience Mr **** has encountered with our company. 

Sincerely,

****** ******
Customer CareFamily Handyman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/11/2012 Delivery Issues
6/1/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We keep receiving packages from Readers Digest containing books that we never ordered. We always mark these packages as "Rejected: Return to Sender" and send them back unopened. However they keep sending us bills for these items. We also send the bills back with a note that we did not order the products and have returned them, but they keep sending the bills and escalating them to collections. I have called Reader's Digest and asked them to remove us from their mailing lists. They always say they will, but then continue to send packages and bills requesting payment. We are sick of it! I don't know what else to do to get them to stop. I suppose they think that if they send us enough bills and threaten us enough with collections we will pay just to stop the harassment and avoid tarnishing our credit. We can't be the only ones out there they are doing this to. I am afraid we will have to eventually hire an attorney to get this to resolved. I hope this complaint will help others in our situation.

Desired Settlement: Remove us from all mailing lists and clear us from any bills you claim we owe. Stop the practice of sending materials to peoples homes that they did not order, and then billing them for them.

Business Response: **** ******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our offers. On January 9, 2012, we received two orders for the Select Editions book series via the Internet.  The order was in ****** ******’s name.  We received another order for the Select Editions series on January 11, 19, two on January 23, and one on January 30, all via the Internet.  All orders but the first were cancelled due to being duplicate orders.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first book of the series was sent.  As we did not receive a request to cancel the series, the next book was sent along with the free gifts promised, (and advertised on the book carton), and Ms ****** was billed per the offer.   On January 9, 2012, we received an order for the Select Editions book series via the Internet.  The order was in **** ******’s name.  We received orders for the Select Editions series on January 10, 13 18, and 25 all via the Internet.  All orders but the first were cancelled due to being duplicate orders.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first book of the series was sent.  As we did not receive a request to cancel the series, the next book was sent along with the free gifts promised, (and advertised on the book carton), and Mr ****** was billed per the offer.   On January 26, 30 and February 1st we received an order, via the Internet, for the book What Works What Doesn’t to be sent to ****** ******.  All orders but the first were cancelled due to being duplicate orders.  The book was sent to ****** per the offer accepted.   On January 26, 27, twice on January 30, and on February 1 we received an order, via the Internet, for the book What Works What Doesn’t to be sent to ****  ******.  All orders but the first were cancelled due to being duplicate orders.  The book was sent to **** per the offer accepted. We have cleared the balance due for the books.  **** and ****** should ignore any bills that may cross in the mail.  Their credit will not be affected.   It appears that the orders were placed via online sweepstakes offers.  All sweepstakes offers contain options to enter the sweepstakes only, and to enter the sweepstakes and order a product.  The entries received on the above mentioned dates were received as orders and entries.  The ******s should have received a confirmation e-mail for each order when the order was placed. We have removed the ******s from our contact lists, and marked their accounts to reject any new orders received.   We sincerely hope this has explained the situation to Mr ******’ssatisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, 
****** ******
Customer Care Associate
Reader’s Digest

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   I appreciate Readers Digest removing our names from their mailing list and clearing the charges.  We strongly suspected that these orders came from sweepstakes entries.  We do enter the RD sweepstakes, but we are always VERY careful to make sure that any check boxes for ordering materials are cleared.  While I suppose it is possible that we made a mistake once or twice and missed a check box (you often have to look very carefully - sometimes you check to order, other times you check if you DON'T want to order) but returning the materials should have taken care of the mistake.  Also after doing a quick Google search I confirmed that there are others out there who had similar issues as we did.  I respectfully request to Readers Digest that they review their sweepstakes sites to make sure that it is very clear whether you are placing an order or not, and to make sure that there are no "false positives" when people choose not to order.  Thanks.

 

Regards,

 

 

**** ******

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/1/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I receive a bill from Taste of Home and it states:Dear (my name),Thank you for requesting Taste of Home. your order has been received, so look for your current issue in your mailbox soon. in the meantime please look over the attached form and verify that your name, address and order information are correct. as you may recall we make subscribing easy by including an invoice with the issue. but if you've already decided that the taste of home is the type of magazine you'll enjoy just return the above statement with your payment today. when you do you'll be guarantee that you wont miss a single recipe filled issue. on behalf of the entire taste of home staff we sincerely look forward to having you as part of our subscriber family. i called customer service because i have never ordered there magazine said that this is a promotion & i was supposed to get a complimentary issue & if i liked it. i can order. advised didnt get issue, this is a bill not a promotion letter nothing in there states a promotion this is fraud. it is against the law to bill like this its a scam to try to get subscriptions. Product_Or_Service: magazine Account_Number:** **** ****

Desired Settlement: DesiredSettlementID: Other (requires explanation) I need to know who to report this to. this is fraud. its against the law to send a bill with the intent to sell subscriptions. this is a bill scam & i want to prevent others who may not be aware of this of getting ripped of. just need to know who to report this to?

Business Response: Wendy *****’ recent filing with your office was forwarded here for my attention. We apologize for any misunderstandings Ms ***** may have encountered with respect to the offers that have been emailed to her.On April 18, 2012 we received an unpaid order for a one year subscription to be sent to Wendy *****.  This order was received via an online offer (04/18 SWEEPS MAG EMAIL).  It may be that Ms ***** attempted to enter a sweepstakes but selected the option to enter the sweepstakes and order the magazine instead of the option to enter the sweepstakes only.  We sent the April/May 2012 issue to Ms *****, and suspended the account pending payment.   We have cancelled the magazine subscription.  Ms ***** should ignore any bill that crosses in the mail with the cancellation, and be assured that her credit will not be affected.  She should keep the magazine with our compliments. We sincerely hope this has explained the situation to his satisfaction, as ***** of **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
***** of ****

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

 ***** *****

not satisfied per the customer service representative lied to me i never received an issue just a bill. he said this was a promotion not me ordering by mistake, said a complimentary issue should have been sent but i didn't receive states that if i was happy with taste of home i could just send in payment. i didnt order by mistake i new something was fishy when i got the email to sign up for a sweepstake. not happy don't like being lied to.

 

 

Business Response: ***** ****** rebuttal with your office was forwarded here for my attention. We apologize for any misunderstandings Ms ***** may have encountered with respect to the offers that have been emailed to her.On April 18, 2012 we received an unpaid order for a one year subscription to be sent to Wendy Davis.  This order was received via an online offer (04/18 SWEEPS MAG EMAIL).  It may be that Ms ***** attempted to enter a sweepstakes but selected the option to enter the sweepstakes and order the magazine instead of the option to enter the sweepstakes only.  We sent the April/May 2012 issue to Ms *****, and suspended the account pending payment.   A copy of the offer is attached. There was a misunderstanding of the explanation given by the agent.  The offer that Ms ***** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   We sincerely hope this has explained the situation to his satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Taste of Home

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** *****

 

i never talked to any one, no offer was made. i better not get a bill again, i didnt get a magazine i didnt order a magazine, why is your story changing what kind of fraud are you guys pulling here, i was never offered anything, who is ms haven? i was told by your csr that this was a promotion & he would cancel my subscription. i better not get another bill better not be reported to credit bureuros you even sent me another email with the same trickery on it. i deleted it and requested no more emails.

Business Response: ***** *****’ rebuttal with your office was forwarded here for my attention. We apologize for any misunderstandings Ms ***** may have encountered with respect to the offers that have been emailed to her.

On April 18, 2012 we received an unpaid order for a one year subscription to be sent to ***** *****.  This order was received via an online offer (04/18 SWEEPS MAG EMAIL).  We sent the April/May 2012 issue to Ms *****, and suspended the account pending payment.  Again, a copy of the order information is attached.

 There was a misunderstanding of the explanation given by the agent.  The offer that Ms ***** accepted online by entering the sweepstakes stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.  We sent the April/May issue of the magazine, and apologize if Ms ***** did not receive it.  We would not send a bill without receiving an order. We sincerely hope this has explained the situation to his satisfaction, as ***** ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
***** ** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: ***** ** **** Books sent me the 2011 Contest Winning Recipes book which I DID NOT ORDER. They have proceeded to bill me for this item which I DID NOT ORDER. They have sent notices that "failure to remit payment...will affect ***** ** **** Book's assessment of your credit rating" as well as "We have now marked your account as delinquent. Please make your payment today to avoid future collection efforts.". According to the Federal Trade Commission, I do not have to pay for merchandise which I did not order.

Desired Settlement: I would like written notification that there are no charges pending against me and I would like Taste of Home Books to stop contacting me.

Business Response: ****** *******’s recent inquiry concerning the book 2011 Contest Winning Recipes has been received and forwarded to my attention.  I would like to confirm how this special offer from Taste of Home books was received, and hopefully clear up any misunderstandings there may be regarding the offer.  Previously, we received notice that Mr ******* was interested receiving the book Grand Prize Winners. As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.According to our records, his copy of Grand Prize Winners was shipped and payment was received.  We notified him that we would be sending the book 2011 Contest Winning for preview unless we were notified of his decision to cancel. Instructions for canceling 2011 Contest Winning were included with this announcement.  When we did not receive a cancellation notice, we promptly shipped the book expecting Mr ******* was anxiously awaiting its arrival.Each invoice, including the one attached to the book when it was shipped, contained instructions for returning any unwanted book.  A phone number and website were noted as sources for prepaid return labels.Mr *******’s preview accounts have been cancelled.  We have sent a prepaid return label to him to return the book at our expense.  We have cleared the balance due and he should ignore any bills that cross in the mail.  His credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the misunderstanding of the order Mr ******* placed with our company. We sincerely hope this has explained the situation to his satisfaction, as ***** ** **** Books truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at **************.
 
Sincerely, ****** *****
******** **** *********
Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Received 2 statements in mail thanking me for ordering two magazines, ***** * ****** and Reminisce, and wanting $10.00 each for 7-8 issues - the letter is signed by * ****** *******, Subscription Services'. The statement says that 'I ordered the magazines'. I did NOT order any magazines from this company. I called the Customer Service number, ###-###-#### and asked for information as I did not place any orders for the magazines. The rep said that 'the statement and letter was a 'Promotion' and I can ignore the statements if I want'. I asked about the letter stating that 'I requested the magazines", which is totally untrue and was upset about the whole practice. The rep had no answer for that. When I told him I was angry about the letter (which was totally incorrect), he said he would cancel the order for both magazines. I'm still angy that a magazine company can sent you a bill and thank you for your order (which was never placed). I thought this practice was outlawed in the 1960s-1970s when banks would mail out credit cards that were never requested. Looking online at the number of complaints about this company, one has to wonder how it can get away with all these illegal practices.

Desired Settlement: I would like the BBB of Wisconsin to advise this company to STOP these letters/statements that are totally false to consumers. I would also like my name and address be deleted from the company's database.

Business Response: ***** **********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our magazine offers.On April 10 2012, our mail processing center received an unpaid order for the Birds & Blooms and Reminisce magazines.  I have requested a copy of the original orders and will forward them when they are received.  The orders were cancelled on April 30, 2012.  Please disregard any bills that may cross in the mail.  Your credit will not be affected.  We sincerely hope this has explained the situation to her satisfaction, as Reiman Publications truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reiman Publications

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response from the business was that 'they received unpaid orders for the two magazines'.  When I spoke to the company's customer service, the Rep told me that he was aware that I did NOT order the magazines, that I received a statement and will receive magazines as a result of a 'sales promotion'.  If he had told me that he had received and 'unpaid order' from me, then I would have chosen a different route with this (i.e. I would have asked for details of the order, etc).  The response from the company and the response from the customer rep are different.  You can mark this matter closed.  This company integrity is in question and I would assume you will never hear from them with 'details for and unpaid order'.

Regards,

***** **********

 

 

Business Response: ***** **********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our magazine offers.On April 10 2012, our mail processing center received unpaid orders for the ***** * ****** and ********* magazines.  Copies of the original orders are attached to the response.There was a misunderstanding about what the agent told Mr **********.  He would not have been told that we did not receive an order for the magazines.  We do not send magazines and bills as a sales promotion.We sincerely hope this has explained the situation to her satisfaction, as Reiman Publications truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reiman Publications

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did see a copy of what the company calls the 'unpaid order'.  That is not my writting/printing - it did not come from me.  One reason I know, is the city on the form has '*** *** Valley' - I never use this city - I always use ***** ****** ******* as ***** ***** is the official town for *****, even tho the post office allows *** *** ****** (they have not made it official).   If the company received this order in the mail, I can definitely say it did not come from me or this household.  I would guess that the form was filled in by someone who know my 'supposedly' address.  The form itself is a little misleading as well.  It states a 'free copy' of magazine but what comes in the mail is a statement/bill for the magazine.  

Regards

***** **********

 

 

Business Response: ***** **********’s rebuttal was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our magazine offers.On April 10 2012, our mail processing center received unpaid orders for the Birds & Blooms and Reminisce magazines.  We processed the orders as they were received. The offer that was accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.   We sincerely hope this has explained the situation to his satisfaction, as Reiman Publications truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reiman Publications

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/27/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I am trying to help my Mother who is 87 and has dementia. Her name is ******* **** *** ********** ** *** *** ** ****** ** *****. This started in Jan 2012 when Mrs **** received a bill from Readers Digest for $110.08 for which she had no idea what this bill was for and with account nbr of ***********. On 1/26/12 I did call the number on the bill which was for ***** ****** customer service ###-###-####. I spoke to a **** and explained that she did not order anything, she has dementia and was very upset after she received this bill. I told him to delete this account and not to send her anymore items, bills, etc. He said he would suspend the account in 7 to 10 days. He wanted to know if she has the two items that were sent to her. I told him I would check in her apartment and to send me postage paid for the returns. I only found a a box of music cds, (which she does not know what a cd or dvd is. I did return the cds to the company around the first of February. They continued to send her cds, I found one in her mailbox and marked it rts did not order. I don't know what else she supposedly received as I am not at her apartment everyday to check her mail. Now she has another bill dated April 10th and claims she owes Readers Digest $41.59 and is going to a collection manager ****** ****** ###-###-####. I could not find any RD products in her apartment, and she did not remember receiving anything.

Desired Settlement: Can you please help us to stop taking advantage of the elderly and never send anything to her again.

Business Response: Mike Wiggins’ complaint regarding his mother ******* ****’s account was forwarded here for my attention.  We apologize for any misunderstandings she may have encountered with respect to our products.We had sent Ms **** products because we received orders for them at our mail processing center.  After checking our records for ******* **** *** ********** ** *** *** ***** ****** ** *****,  we found that the last item we sent was a book mailed on January 19, 2012.  The last CD we sent was mailed on October 20, 2010.  If she has received products from Reader’s Digest recently, we would need the name and address the items were mailed to.  We have cleared the balance from Ms Carr’s account #*********.  She should disregard any bills that may cross in the mail.  We have removed her from our mailing lists, and have marked her account to reject any new orders.   We sincerely hope this has explained the situation to his satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reader’s Digest

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

When I first contacted your companyon Jan 26 2012 and spoke with a **** about my mothers bill for $110.08 and learned that she was sent cds and some books, I explained that she had dementia and  would not know how to purchase anything.  **** told me that when these promos are sent out to prospected customers, if they do not mark the box that they do not want the promos and return it, they are automatically sent items which is computerized to send them promos every few weeks.  I told him to take her name off the list.  I returned the cds and two books.   SHe continued to receive cds, if I found the package, I just returned to sender.    She keeps receiving bills on 4/10 for $41.59 sent to collection.  She calls us crying about a bill from RD and does not know what it is for.  Again another bill has surfaced from 4/12 for $38.09 for 2 books.  I have found no merchandise in her apartment and again she is calling me in the middle of the night about this bill from RD.  Even though you claim you have cleared her account now after 4 months.  You have no explanation why you would harrass this 88 year old women and in turn  harass our family.  You have continued to upset her world which is a very difficult one for her now.

  I think this company should be fined.  My mothers is having a great deal of trouble living from day to day in this retirement center, and we are hoping we do not have to place her in a nursing home.  She does not deserve to be harassed by this company and how many more elderly people are they taking advantage of?

 

Regards,

**** *******

 

 

Business Response: **** *******’ rebuttal regarding his mother ******* ****’s account was forwarded here for my attention.  We apologize for any misunderstandings she may have encountered with respect to our products.We had stopped future shipments when Mr ******* contacted us in January.  When we received Mr ******’s original complaint, Ms **** was being billed for several items, as we did not receive the returned items.  As stated in our response, we cleared the balance due.  We also informed Mr ******* that Ms **** should ignore any bills that crossed in the mail, as we stopped future bills, but could not stop any that had already been mailed.  We have sent a zero balance letter verifying that Ms **** does not owe anything on the account.We sincerely hope this has explained the situation to his satisfaction, as ******** ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reader’s Digest

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/25/2012 Billing/Collection Issues
5/22/2012 Problems with Product/Service | Complaint Details Unavailable
5/18/2012 Billing/Collection Issues
5/18/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint:

April 19,2012

Reiman

 

Publications

 

Subscription and billing department

November 30,2011 I wrote and told you to take

 

 

******* ****** off your mailing list. You chose to ignore my request so I will start

 

action and report this ELDER ABUSE. You now sent ******* a book

 

********* **** ** ******* without her or my permission. When you are told with authority to stop any

 

mailings you could at least ask permission from me before you send her

 

this un ordered

 

material.

You have billed her for $27.41 for this book which was not authorized or ordered. I will

not let her pa: for

 

this unwanted mailing nor will I return the unwanted mail to you.

 

****** ****** **

CC: BBB- Milwaukee Wi.

10101 W Greenfield ave,

 

# 125

 

Milwaukee WI 53214

cc:

 

Criminal investigations Service Center

 

A TIN Mail Fraud

NAME

*** ** ********* ***** *** ****

******* ** **********

APDRESS

C

Desired Settlement:

******* can not stand on her feet for more than ten minuets at a time. She certainly

 

has

 

no use for your books. She spent most of

 

20 lOin nursing homes and is not able to make

 

wise decisions on purchases.

I have power of attorney and

 

am requesting you to take her off all your mailing lists.

 

Cancel all her magazine subscriptions with your companies.

 

If you do not comply I will

 

start action for elder abuse.

 

If she has subscribed to any of your magazines in 2011 and

 

the mailings have not started please refund any fees she

 

has paid.

 

Your method of sales is not good business. If you send an

 

item and you collect for the

 

item you should have said include sales tax. We will never pay for the

 

tax on any item at

 

a

later date. This won't happen again.

 

Please send any further mailings To ******* ******. I am eighty years old and would

consider

 

advertising offers as elder abuse.

 

******* ****** ***

Business Response: ******* ******’s complaint was forwarded to my attention. Please accept my apology on behalf of ********* ***** for the misunderstanding regarding the book order.******* ****** had previously ordered the book ********* ******* ** enrolling in the program to preview future books.  Prior to the shipment of the book **** ** *******, we sent a letter reminding her that the book would be shipped, with instructions to cancel if she did not wish to preview the book.  As we did not receive a cancellation for the book, it was shipped.  We cleared the balance due for the book.  Ms ****** should disregard any billing that may cross in the mail.  Her credit has not been affected  The annual program has been cancelled.  Her account has a zero balance.  Her name has been removed from the mailing list and her account marked to reject any new orders.We sincerely hope this has explained the situation to her satisfaction, as ********* ***** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.

Sincerely,

****** ******
Customer Care
Reminisce Books 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/13/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint:

ENCLOSED

 

 

IS A LETTER I WROTE TO TASTE OF HOMES MAGAZINES. IT COVERS THE

 

PROBLEMS I AM

 

 

AGAIN HA VING WITH THEIR CUSTOMER SERVICE.

 

I

 

 

HAVE HAD SOME PROBLEMS A WHILE BACK. THEN ABOUT 2-3 YEARS AGO I HAD

 

BASICALLY THE SAME PROBLEM AS TH

 

 

IS TIME IN TRYING TO GET MY SUBSCRIPTION

 

STRAIGHTENED OUT.

 

 

I COULD NOT GET THEM TO STRAIGHTEN OUT MY SUBSCRIPTION

 

THAT THEY

 

 

HAD SCREWED UP.

 

I

 

 

FINALLY AM AT MY WITS END TRYING TO GET THE IDIOTS THEY HIRE IN CUSTOMER

 

SERV

 

 

ICE TO UNDERSTAND PLAIN ENGLISH. I REPEATEDLY HAVE TOLD THEM THAT I DID

 

NOT

 

 

ORDER A NEW SUBSCRIPTION AS MY OLD ONE GOES UNTIL 2/32014. ALL I WANTED

 

WAS FOR

 

 

THEM TO CANCEL THAT AND LEAVE MY CURRENT SUBSCRIPTION fN PLACE

 

MAYBE BETWEEN ONE OF THE PEOPLE

 

 

I AM WRITING TO I CAN GET THIS MATTER

 

STRA

 

 

IGHTENED OUT!!!!!!!!!!

 

VERYTRULYYOU~

*********

ENe.

 

 

LETTER

 

2

 

 

EXAMPLES

 

***** ********* ***

E

 

 

. U,

 

Desired Settlement:

MARCH

 

 

.I O,20 12

 

PRES

 

 

IDENT *** ***** *

******* ****** *****

******** *** *** *****

 

 

 

* ** ******* **.

 

****** ******* **** ****

DEAR ME

 

 

. ******:

 

MY SUBSCR

 

 

IPTIONS TOTASTE

 

OF

 

 

HOME

 

S

 

 

IMPLE & DELICIOUS

 

HEALTHY

 

 

COOKING

 

THE OLD SAY

 

 

ING "THE THIRD STRIKE YOU ARE OUT"!!!!!!!! WELL TH IS IS THE THIRD

 

STR

 

 

IKE FOR TASTE OF HOME, WHICH YOUR COMPANY IS THE PARENT CO. OF. TH IS IS THE

 

3.0

 

 

TIME I HAVE HAD RIDICULOUS PROBLEMS WITH SPECIFICALLY THE TASTE OF HOME

 

MAGAZ

 

 

INE. THE LAST TIME WAS 2-3 YEARS AGO AND IT WAS BASICALLY THE SAME

 

TH

 

 

ING. I FINALLY WROTE TO CATHERlNE CASSIDY AND WHOEVER WAS IN CHARGE OF

 

READERS D

 

 

IGEST (AT THAT TIME) AND THE BBB IN MILWAUKEE, WI. IT TOOK ALL THAT

 

TO

 

 

FINALLY GET IT STRAIGHTENED OUT AND IT SEEMS I HAVE TO GO THRU ALMOST THE

 

SAME

 

 

EXACT PROBLEM, ALL OF IT AGAIN.

 

TH

 

 

IS IS THE 2ND TIME I HAVE HAD TO GO AROUND AND AROUND AND AROUND SO MANY

 

T

 

 

IMES WITH THE ABSOLUTE IDIOTS IN T OF HOMES CUSTOMER SERVICE. IF YOU ASK

 

FOR A

 

 

SUPERVISOR THEN YOU GET A SUPER SIZED ID IOT! !!! !!!!!!

 

I

 

 

-I DO NOT BELIEVE THE PEOPLE IN CUSTOMER SERVICE (FOR l' OF H) ARE IN THE US. IF

 

THEY ARE THEY

 

 

NEVER LEARNED THE ENGLISH LANGUAGE. THEY CERTAINLY DO NOT,

 

REPEAT DO

 

 

NOT UNDERSTAND SIMPLE ENGLISH. I CERTAINLY CANNOT UNDERSTAND

 

THEM. ON FRI. I TALKED TO A

 

 

"JOYCE"? HAD TO HAVE HER SPELL HER NAME 2X TO

 

F

 

 

IGURE IT OUT. I DO A LOT OF PUBLIC SPEAKING AND HA VE BEEN TOLD REPEATLY HOW

 

CLEARLY

 

 

I SPEAK SO I KNOW IT'S NOT ME.

 

2

 

 

- THIS COMPANY HAS TO HAVE A CLAUSE IN THEIR ADS THAT ONLY COMPLETE TOTAL

 

IDIOTS

 

 

CAN APPLY FOR A JOB. IF THEY ARE NOT STUPID ENOUGH THEY HA VE VERY

 

EXTENSIVE

 

 

TRAINING TO SEE THAT THEY ARE SO MUCH MORE THAN JUST COMPLETELY

 

STUPID!!!!!!!!!!

3-

 

 

1 WAS TOLD I SIGNED UP FOR A RENEWAL TO MY SUBSCRIPTION TO TASTE OF HOME

 

WH

 

 

ICH I DEF. DO NOT REMEMBER. MY CURRENT SUBSCRIPTION IS GOOD UNTlL2/3 20 14

 

SO W

 

 

HY WOULD I WANT TO RENEW MY SUBSC. NOW??????

 

4-

 

 

TALKING TO T OF H CUSTOMER SERVICE IS LIKE TALKING TO A TOTAL BLANK WALL. I

 

HAVE KEPT MOST OF THE TIMES

 

 

, DATES AND WHO I TALKED TO. A PERFECT EXAMPLE

 

OF

 

 

WHAT IDIOTS THEY ARE- ON WED. 3/7 AT 10:35 THE PHONE RANG. IT SAID *** **. AND

 

I

 

 

ALMOST DIDN'T ANSWER BUT MADE THE MISTAKE AND DID, BUT SURE WISHED I HAD

 

NOT!!!!! SOME GUY

 

 

NAMED "***" (HAD TO I·IAVE HIM SPELL IT AGAIN) WAS CALLING AS

 

TO WHY

 

 

I'D CANCELLED MY SUSCRIPTION. I'VE ALREADY TRIED REPEATEDLY TO

 

EXPLA

 

 

IN TH IS TO AT LEAST A DOZEN PEOPLE (AT T OF H, THAT I AM ONLY CANCELLING

 

THE SO

 

 

-CALLED RENEWAL I SENT FOR (WH ICH I HAVE RECEIVED 4 WRJTTEN BILLS FOR)

 

BUT DID WANT

 

 

TO KEEP MY CURRENT SUBSCRIPTION. TH IS "NAP" ASKED FOR MY ZIP

 

CODE

 

 

AND THEN WANTED TO PUT ME ON HOLD FOR ABOUT 2 MINUTES. I GUESS HE

 

NEEDED

 

 

MORE LESSONS ON HOW TO ACT DUMBER THAN DUMB. I SAID NO YOU CALLED

 

ME AND

 

 

NOW YOU WANT TO PUT ME ON HOLD FOR ABOUT 2 MIN. I COULD NOT BELIEVE

 

I

 

 

T. T OF H. HAS SUNK TO EVEN LOWER LEVELS THAN EVEN I WAS USED TO!!!! !! !!!

 

5

 

 

-1 HAVE ALSO RECEIVED 3 EMAILS SAYING BASICALLY THAT EVERTHING IS ALL

 

STRAIGHTENED

 

 

OUT. THE LAST ONE WAS THE DAY BEFORE THIS "NAP CALLED.

 

WHAT A JOKE!!!!!!!!!

6- THE

 

 

SAD THING IS THAT I BASICALLY LI KE THE MAGAZINES. I AM NOT HOWEVER

 

GOING

 

 

TO PUT UP WITH ANY MORE HARASSMENT!!!!!!!!! IF I HAVE TO I WILL ALSO

 

REPORT THIS

 

 

TO THE PHONE COMPANY.

 

7

 

 

-IT SEEMS I HAVE NO OTHER CHOICE BUT TO CANCEL MY SUBSCRJPTIONS TO ALL 3

 

MAGAZINES AND

 

 

ASK FOR A REFUND. I AM SO FAR BEYOND TIRED OF ALL THIS HASSLE.

 

-~

MY HUSBAND AND I (WITH THE HELP OF ONE WOMAN) RAN A 3 Y2 MILLION DOLLAR

BUSINESS BACK IN THE LATTER 80'S, EARLY 90'S (MY HUSBAND HAD SEVERE HEALTH

PROBLEMS THEN) AND IF WE TREATED OUR CUSTOMERS LIKE YOU TREAT YOURS, WE

DEF. WOULD HAVE BEEN OUT OF BUSINESS.

WAS WILLING TO TRY AGAIN

 

THE LAST TIME BUT ENOUGH IS ENOUGH. THE WAY I

 

FIGURE IT IS, ESP. IN THIS ECONOMY, YOU NEED THE CUSTOMERS BUT I DO NOT NEED

YOU!!!!!!!!!! APPARENTLY THE PEOPLE IN T OF HS CUSTOMER SERVICE DEPT. DO NOT SEE

IT THAT WAY AND DON'T CARE AT ALL!!!!!!!!

I UNDERSTOOD THE REASON YOU HAD TO HAVE ADVERTISERS. I BET THO YOUR

ADVERTISERS DO CARE ABOUT YOUR CUSTOMERS AND SALES AND IF I HAVE TO I WILL

WRITE THEM AND BOYCOTT THEM TO LETTHEM KNOW HOW YOU TREAT YOUR

CUSTOMERS AND THAT YOU DON'T CARE AT ALL ABOUT LOSING EITHER CUSTOMERS

AND/OR SALES.

YOURS TRULY,

 

 

****** ******* *** **.

 

**** ********** *** *****

CC: *** **** **

BBB-MKE

Business Response:

**** ******’s complaint was forwarded here for my attention.  Please accept my apology on behalf ** ***** ** **** for the problems encountered with our company.

Ms ******’s subscription is paid through February/March 2014.  She was being billed because she ordered via the Internet.  Since November 3, 2011, she had renewed 24 times via the Internet.  Not all ** these generated bills, as orders are rejected if there is an unpaid order on the system at the time an order is received.  We have cancelled all ** the orders, and she should ignore any bills that may cross in the mail. 

 

I apologize that the automated call that was generated by a cancellation ** an order.  The customer is told that the order has been cancelled and is given the option to speak with an agent.  Then the call is transferred, and the agent has to ask for the information and look up the customer’s account.  We apologize for the inconvenience this has caused. 

 

We sincerely hope this has explained the situation to her satisfaction, as ***** ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at 1*************.
 
Sincerely,

****** ******
Customer Care Associate
***** ** ****

Business Response:    **** ******’s rebuttal was forwarded here for my attention.  Please accept my apology on behalf of ***** ** **** for the problems encountered with our company. When entering sweepstakes, there is an option to order the magazine and enter the sweepstakes, and an option to enter the sweepstakes only.  Above is an example of a sweepstakes offer, along with the link. The bill crossed in the mail with the cancellation.  The letter was sent when the order was cancelled. We sincerely hope this has explained the situation to her satisfaction, as ***** of **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, 
****** ******
Customer Care Associate
***** of ****   *********************************************************************
***********************************************************************************************************Fill in the fields below to accept our Free Issue Offer for ***** of **** magazine and be automatically entered in our $25,000.00 Grocery Giveaway.Say YES to a free issue of ***** of ****. If you like it, extend to a full-year subscription and receive 7 more issues (8 in all) for only $10.00. You'll save 64% off the cover price! We'll enclose an invoice with your free issue, so if you're not interested, write "no thanks" on it and owe nothing. The Free Issue is yours to keep and enjoy!No purchase necessary to enter or win. Purchasing will not improve your chances of winning. If you'd prefer to enter the sweepstakes without accepting our free issue offer, or if you are already a subscriber, click here.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/12/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint:

My mother has been a subscriber to Reminisce for many years. It seems like every issue or

two you put a bill in offering a renewal "special

 

II and saying" something like "benefits subject

 

to expiration

 

4/18/12". My mother is almost 88, her vision is bad and when she sees

 

something like this she thinks her subscription is about to lapse. Alot Of older people

because have vision or cognitive problems and are probably thinking the same thing. She

may not live the rest of the year, but when I called your phone number I learned the

subscription is paid up through August 2013. I think this high pressure tactic is less than

ethical especially when so many of your customers are elderly people and should be

prohibited. Shame on you!

 

 

 Better Business Bureau

 

10fl

Main Office - Milwaukee

10101 W. Greenfield Ave., #125

********** ** *****

Wisconsin Dept. of Agriculture, Trade and

 

Co~sumer Protection

 

**** *********** ****** **** *** ****

******** ********* **********

Brian

 

&

 

Desired Settlement: see Attached document

Business Response: ***** ****’s complaint was forwarded here for my attention.  Please accept my apology, on behalf of Reminisce for the misunderstandings her mother encountered with our offers. Any renewal offer would contain the expiration date above the subscriber’s name and address just like on the address labels.  We apologize if the expiration date of the offer was confusing to her mother.   We sincerely hope this has explained the situation to your satisfaction, as Reminisce truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, 
 ****** ******
Customer Care Associate
Reminisce 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/10/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I cancelled 2 subscriptions to Reminisce & Reminisce Extra 11-13-2011, due to major changes in the magazines. acct # *********. I was told by E-Mail I would be receiving a refund of $41.63 in 3 to 4 weeks on postcards with advertising on them. I received 2 postcards with checks, one for $9.99 (check # ******) and another one for $11.66 (check #*******) totaling $21.65, which is $19.98 short. After many e-mails with promises to send the $19.98, I called the office, and they told me they had credited the credit card I used to purchase the subscriptions, which they did not do. My last phone call to inform the office my credit card had not been credited, they told me they were sending it to another office to investigate. As of today, 4-22-12 over 5 months since I cancelled my subscriptions, i have not received the money still owed to me.

Desired Settlement: Refund of $19.98

Business Response: ******* *******’ complaint was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to our products.The credit card that was submitted for the original order in 2008 was credited $19.98 on November 14, 2011 for the cancellation of the subscription.  The credit card was a VISA, with an expiration date of 2012 at the time the order was original placed.   We sincerely hope this has explained the situation to his satisfaction, as Reminisce truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
Reminisce

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

******* *******

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/9/2012 Problems with Product/Service
5/7/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Taste of Home magazine sent an offer to renew my subscription in the mail. The offer was renew for a year at $10 - or select the "Best Offer" to renew for 2 years for $15. I completed the form and selected the $15 for 2 year renewal option. I included my check #****(BBT bank) in the amount of $15 and wrote 2 year subscription in the memo section of the check. I received confirmation of my subscription via email to (****************) an email I use for public - I logged onto the Taste of Home membership site and found that my subscription had been renewed for 1 year. I submitted an online customer care ticket and received the response that their records indicate that my renewal was for 1 year. I replied back to ***** ****** and included a scanned copy of their renewal offer with the pricing noted. I received another email from Robin Parker stating the same and indicating that my attachment had been discarded. I logged back on and cancelled my membership. The online system indicated that my refund in the amount of $10.71 would be mailed. I emailed again to customer care and called to find out why my refund was short $4.29 and was told it is because labels have been printed. I have not received one magazine as yet. I asked to speak with a manager and was told by that manager that labels were printed. I asked to have my complaint escalated since Taste of Home would not honor their advertised offer of 2 years for $15; nor would they refund the entire amount that I paid. I told her that I would be filing this complaint. I have scanned copies of the check and their offer that can be sent to you if you so desire

Desired Settlement: I would have accepted the advertised subscription of 2 years for $15. however I am not willing to conduct business with a company that will not honor their own printed offers. At this point I would like a full refund of my $15. I should not be penalized to cover the fact that they may or may not have already printed a mailing label. If they would have honored the advertised price, the fact that labels were printed would not be an issue..

Consumer Response: Ms. ********, I received a check from Taste of Home on 5/3/12 in the amount of $10.71 - not my full refund of $15.00. During my original call to Taste of Home, prior to filing my compaint to the BBB, I was told that my refund amount was decreased because the labels had been printed. I still have not received any magazines from this subscription period.  

However, the notation on the actual check states:  “The attached check is the difference you requested for the better offer you received on a subscription to Taste of Home”
There was no better offer, customer service told me in order to get the offer that I originally subscribed to I needed to pay another $15.00- which I refused to do and which is another reason for escalating the issue to the BBB. Thanks much,

 **** ******

Business Response:     ******** ******’s complaint regarding ***** ** **** was forwarded to my attention.  We apologize for the misunderstanding regarding her order.I have processed a refund check for $4.29, the difference in the price paid for the subscription and the refund received.  The partial refund was sent as the April/May and June/July 2012 issues were already being processed.  Ms ****** should keep these with our compliments.I am sorry that the offer was not processed correctly.  The information on the account indicates the $15.00 is the price for one year per the offer mailed in, but, as Ms ******’s indicated she had seen an offer for 2 years for the same price, the agent should have adjusted the term to match.  We sincerely hope this has explained the situation to your satisfaction, as ***** ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.

Sincerely,****** ******
Customer Care
***** ** ****

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I want to personally thank the respondent and advise her that had her customer service rep adjusted my subscription to match the offer that I received in the mail (which is the same offer I mailed back with my check) that would have resolved the issue to my satisfaction - which is also what I expressed to the representative. I would also like to let the respondent know that I offered proof of the offer by attaching a scanned copy of the offer, but the reply back from the representative indicated the attachment was discarded.

Thank you again for your quick response and resolution in this matter.

Regards,

 

******** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/7/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint:

Be

 

t ter Business Bureau

 

10101 W. Greenfield Ave

 

.

 

Suite 125

W

 

e st Allis, WI 53214

 

Re

 

: Complaint: Reiman Publications,

*** ******* **************

 

fa

 

 

x: **********

*********************

 

Three

 

 

checks for subscription, extension and renewal have been sent to

 

Reiman Publications, (

 

 

**** ** **** * **.), for***** * ****** magazine.

 

Subscription began

 

 

with first check in July, 20 10, was extended in Feb.

 

2011 and

 

 

renewed again in May, 2011. Reiman has cancelled my

 

subscription as

 

 

of April, 2012. One year is still due, through April/May

 

2013

 

 

.

 

Enclosed are copies o

 

 

f the checks and the two letters written to Reiman

 

try

 

 

ing to have them correct their records. Reiman has chosen to

 

completely

 

 

ignore my letters! In the last six months numerous notices

 

have been received from Reiman

 

 

about "expiration, cancellation, etc."

 

While I he

 

 

ld some hope that this was an honest mistake, the "no

 

r

 

 

esponse" to two letters has at worst a dishonest fee l and at best a total

 

lack

 

 

of care for their customers.

 

Please help resolve this unfortunate situation.

Desired Settlement: see Attached document

Business Response:

*** ** *****’ complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr *** ***** may have encountered with respect to our magazines.

The checks received in July of 2010 and May of 2011 paid for the ***** & ****** magazine subscriptions for Mr **. *****.  This magazine is sent every other month of the year.  The magazine was paid from A/S 2011 through June/July 2012.

The check received in February of 2011 paid for the ***** & ****** Extra magazine.  This magazine is sent the months that the ***** & ****** is not sent.  This payment paid for the March/April 2011 through the November/December/2011 issues. 

We sincerely hope this has explained the situation to his satisfaction, as ***** & “****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at**************.
 
Sincerely,

 ****** ******
Customer Care Associate
***** & ******

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

 

There was never anything received that was called "Extra". Nor was there any indication on the invoices I paid that it was anything different than a renewal! I have those invoices in my possession. I have previously sent copies to the company trying to resolve the issue. They, of course, chose not to reply. At this point, if they are unwilling to continue my subscription through 2013, then I must request a refund for the extra dollars sent for that renewal.

***** ********

Business Response: *** ** ****** complaint was forwarded here for my attention.  We apologize for any misunderstandings ** *** ***** may have encountered with respect to our magazines.The checks received in July of 2010 and May of 2011 paid for the ***** & ****** magazine subscriptions for Mr St. *****.  This magazine is sent every other month of the year.  The magazine was paid from A/S 2011 through June/July 2012.The check received in February of 2011 paid for the ***** & ****** Extra magazine.  This magazine is sent the months that the ***** & ****** is not sent.  This payment paid for the March/April 2011 through the November/December/2011 issues.  The check received for the ***** & ****** Extra magazine was received with an offer for ***** & ****** Extra, and that title was written on the check.  The new expiration date is June/July 2013.We sincerely hope this has explained the situation to his satisfaction, as ***** & “****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
***** & ******

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

 ***** *** *****

 

One year magazine subscriptions mean 12 months to me. Not every other month with an "extra" subscription to get the other months. VERY Deceptive! I will view this company as untrustworthy.

*** ********

Business Response: *** ** *****’ complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr *** ***** may have encountered with respect to our magazines.The checks received in July of 2010 and May of 2011 paid for the ***** & ****** magazine subscriptions for Mr *** *****.  This magazine is sent every other month of the year.  The magazine was paid from A/S 2011 through June/July 2012.The check received in February of 2011 paid for the ***** & ****** Extra magazine.  This magazine is sent the months that the ***** & ****** is not sent.  This payment paid for the March/April 2011 through the November/December/2011 issues.  The check received for the ***** & ****** Extra magazine was received with an offer for ***** & ****** Extra, and that title was written on the check.  Due to the misunderstanding, we have extended the ***** & ****** subscription by one year.  The new expiration date is June/July 2013.We sincerely hope this has explained the situation to his satisfaction, as ***** & ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
***** & ******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Thank you very much for your help.

 

Regards,

 

 

 ***** *** *****

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/4/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I didn't order this book.

Desired Settlement: Take my name off the list.

Business Response: ***** *******’s was forwarded here for my attention.  We apologize for any misunderstandings he may have encountered with respect to the Select E******* books sent to you.On January 12, 2012 our mail processing center received an order for the Select ******** book series.  According to the terms of the offer, requesting the first free book starts the order for the series.  The offer stated that the first item will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted.  The series continues, uninterrupted, unless we are notified to cancel the series.  The first book of the series was sent.  As we did not receive a request to cancel the series, the next book was sent, along with the free gifts promised in the offer, and noted on the box, and Mr ******* was billed per the offer.  We cleared the balance due for the book and the account has a zero balance.  Mr ******* should ignore any bills that cross in the mail.  We have removed his name from the mailing list and cancelled the series. We sincerely hope this has explained the situation to his satisfaction, as ******’s ****** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at **************.
 
Sincerely, ****** ******
Customer Care Associate
******’s Digest

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/1/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 29 March 2012 I received a bill from Reiman for allegedly subscribing to its Taste of Home magazine. I did not subscribe to it or any other magazine from Reiman. A friend some time back subscribed to Reminisce, another of its publications, as a gift. I did not like it and the subscription lapsed. I knew that Reiman took my name from that old subscription because the bikll came to "*** *******" and it's the only time that my name was so listed. On such things as I buy or subscribe to I used my name as it appears herein. I called their toll free number and after 15 minutes of playing tag with a machine I got a being who called himself "*****." He could neither speak nor understand English well. Now, I repeat myself: I did not in any way whatsoever initiate any kind of communication with Reiman prior to receiving this wholly spurious bill; nor is there any way they could have legitimately had my email (allegedly on line order) before I emailed them beginning on 3/29. Then on 3/30 a copy of the unwanted magazine came in USPS with another bill.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want off Reiman's mailing list and NO CONTACT and while an apology would no doubt be beyond what such a company would do, I absolutely want to know this has been closed and resolved.

Business Response: ***** *******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr ******* may have encountered with respect to our ***** ** **** magazine.We received an order for the ***** ** **** magazine via the Internet on March 8, 2012.  The order was placed via the Grocery Sweeps.   All ** our sweepstakes offers can be entered without ordering a magazine or product.  The offer Mr ******* clicked did include the magazine subscription.  We have cancelled the magazine, and have cancelled the billing.  Mr ******* should disregard any bills that may cross in the mail.  His credit will not be affected.We sincerely hope this has explained the situation to his satisfaction, as ***** ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, Marsha Riding
Customer Care Associate
***** ** Home

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I never entered any sweepstakes as alleged. I had never had any contact with them by email prior to their sending this bill. I have no idae hwo they got my email address but I never entered any sweepstakes. The only way they could have used "*** *******" would have been taking off a long defunct subscription to Reminisce-- which was ordered for--and not by--me. If I did not enter their "sweepstakes" I certainly did not click anything.

Regards,

***** B. *******

 

 

Business Response: ***** *******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr ******* may have encountered with respect to our ***** ** **** magazine.We received an order for the ***** ** **** magazine via the Internet on March 8, 2012.  The key that accompanied the order described it as an entry for the Grocery Sweeps.  This was received from email address ***********************.  This was an entry that was received by us, not generated by us. We sincerely hope this has explained the situation to his satisfaction, as ***** ** **** truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care Associate
***** ** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/29/2012 Problems with Product/Service | Complaint Details Unavailable
4/29/2012 Billing/Collection Issues
4/27/2012 Billing/Collection Issues | Complaint Details Unavailable
4/16/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We complained about receiving this subscription in years' past and you were able to resolve this issue for us. However, suddenly we are receiving this subscription again. We did not order it; we do not want it; and we want to make sure that we will not be charged for it.

Desired Settlement: Take our name off all mailing lists associated with this publication; do not sell our name to any other organization; and do not send us anymore subscriptions.

Business Response:

Dr ******* *******’s complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr ******* may have encountered with respect to our Taste of Home magazines.

The subscription is a free subscription.  Dr ******* became eligible for the free subscription by ordering online through ********** or another online company.  Dr ******* will not be billed for the subscription.  Only his name and address was forwarded for the free subscription.

We have cancelled the subscription, and removed your name from our mailing list.

We sincerely hope this has explained the situation to his satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

****** ****** ******** **** ********* ***** ** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/16/2012 Billing/Collection Issues
4/9/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I entered a sweepstakes for what I thought was from ******* ****** for $25,000 grocery giveaway. At the bottom of the entry, it asked if you wanted information about other products, taste of home magazine was one of the products, I clicked "NO" to all the extra info. 2 weeks later I get a magazine from them, and a invoice 2 days later asking for payment. I sent the bill back with notes that I did not order this. There is no means of contacting them on their website.

Desired Settlement: I don't want the magazine and I don't want to be billed for it.

Business Response:

******* ********’s complaint was forwarded here for my attention.  We apologize for any misunderstandings Mr ******** may have encountered with respect to our magazines.

All of our sweepstakes offers can be entered without ordering a magazine or product, and in addition there would be dials to mark if he wished to receive future offers.  The offer Mr ******** clicked did include the magazine subscription.  We have cancelled the magazine, and have cancelled the billing.  Mr ******** should disregard any bills that may cross in the mail.  His credit will not be affected.

We sincerely hope this has explained the situation to his satisfaction, as Taste of Home truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

 ****** ******
Customer Care Associate
***** ** ****

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

******* ********

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/6/2012 Billing/Collection Issues
3/27/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: To whom it may concern, I am the great nephew of***** *****. I am writing about receiving and the billing of a product NOT REQUESTED FOR. (Readers Digest). She is 94 years old this year, and is near blind. She did not request this booklet, and any of your other products. PLEASE STOP SENDING your products or anything similar products. I am fowarding a copy of this complaint to the AARP also, so that this is made aware of the process that business's do to seniors.

Desired Settlement: PLEASE STOP SENDING your products or anything similar products. I am fowarding a copy of this complaint to the AARP also, so that this is made aware of the process that business's do to seniors.

Business Response:

***** *****’ complaint was forwarded here for my attention.  Please accept my apology on behalf of Reader’s Digest for the problems encountered with our company.

After checking our records, I found that Ms ***** has received the Reader’s Digest magazine as a gift in the past, but her subscription ended with the November 2011 issue.  She would not have received bills for the subscription, but may have received offers to renew the magazine.  We have removed her from our mailing list. 

 

We sincerely hope this has explained the situation to her satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,

 ****** ******
Customer Care Associate
Reader’s Digest

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  Regards,

 

***** *****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/27/2012 Problems with Product/Service
3/20/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went online and order the magazine ******* in December 2011. Everything was fine and I paid for it via my credit card. I received a comfirmation that it had processed. When I received my credit card bill, I saw where they had taken $30.00 for the subscription. I received the first magazine in Jan-12 with a bill. I wrote back to them and explained with details that I had paid for it via the Internet with my Credit Card. They keep sending me a bill.I tried calling them but I cannot get a person on the phone.The bill is for $12.98.I do not owe them any money.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want them to skip the subscription at this point.I have proof that I paid for the 2 magazines I have, they can keep the rest.I do not want the magazine.They can keep the money, just leave me alone.I am fed up with the whole deal.

Business Response: ***** *******’ complaint was forwarded here for my attention.  Please accept my apology on behalf of ******* for the problems encountered with our company. We received a paid order for a 3 year subscription for the ******* magazine on December 17, 2011, via the Internet.  No bills were sent for the ******* magazine.

On December 17, 2011 we received an unpaid order for one year of the ******* Extra magazine via the Internet.  The January 2012 issue was sent with a billing, per the offer.  The ******* Extra subscription has been cancelled.  Ms ******* can ignore any bills that may cross in the mail.  Her credit will not be affected.

Please note that the ******* and ******* Extra are two separate magazines, ordered separately.

We sincerely hope this has explained the situation to her satisfaction, as ******* truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely,
****** ******
Customer Care Associate
Country

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Thank you so much for helping me with this problem.

It really worried me, because I take pride in paying my bills on time.

If they had responded to me when I first wrote them or if I could have talked to a person when I called this could have been avoided.

Thank you again and Whewww.Regards,

 

***** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/18/2012 Problems with Product/Service
3/17/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My 96 year old grandmother is receiving books she did not order from this publisher. She has 30 days to return the book or she will be charged for it (she has subscriptions to some of their magazines). When calling customer service to complain they send you to a website www.reimanbook.com where you are supposed to be able to download a call tag for the return (so you do not have to pay the shipping) and the link does not work. First of all she did not order them, 2nd of all she does not have access to post office or internet to return. These people (reiman publishing) are taking liberties with there customers which I feel are fraudulent!

Desired Settlement: I will likely have to spend a considerable amount of time on the phone to get the book I am holding (which is at least the 3rd one they have sent to her - unordered) returned on Reiman publishing's expense. I noticed there are nearly 300 complaints about this company already and cannot believe they are still allowed to continue this type of marketing without some sort of legal action! Please consider taking some sort action towards resolving this issue. Several of the magazines they sell are geared toward elderly subscribers and I think how horrible this is that they would prey on the elderly in this manor!

Business Response: ***** ****’s complaint regarding her grandmother’s account was forwarded to my attention. Please accept my apology on behalf of Reiman Books for the problems encountered with our companyWithout her grandmother’s name and address, I cannot access her accounts.  We would not send books unless we received an order for the book.  Ordering some of our books enrolls the customer in a program to preview future books.  Prior to subsequent books shipping, a letter is sent to the customer, reminding them of the upcoming shipment, with instructions to cancel if they do not wish to preview the book.Prepaid return labels can be printed from our website *******************, or requested over the phone.  Instructions for requesting labels and our phone number are included on every invoice, including the one that accompanied the book.We sincerely hope this has explained the situation to Ms ****’s satisfaction, as Reiman Books truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.

Sincerely,

****** ******
Customer Care
Reiman Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/17/2012 Problems with Product/Service
3/17/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: they have sent me 3 more cookbooks after i canceled them, even though i never ordered them, in the first place.i have 4 books now, i will not pay to have them returned.they keep telling me they will send return labels and they have'nt yet.i just don't want them to turn the bill in to collections and damage my credit.

Desired Settlement: send me the return labels and never send any more books of any kind.

Business Response: ***** ****’s complaint was forwarded to my attention. Please accept my apology on behalf of Taste of Home Books for the problems she has encountered with our companyShe had previously ordered the 2011 ***** ******* Annual, 2010 **** ** ******* ******* Annual, 2010 ***** *** **** ****** Annual, and the 2010 ******* ******* Annual enrolling in the program to preview future books.  An explanation of the preview series was included in each of the offers that were accepted.Prior to the shipment of each of the future preview books, we sent a letter reminding Ms **** that the books would be shipped, with instructions to cancel if she did not wish to preview the books.  As we did not receive a cancellation for the books, they were shipped and yMs **** was billed per the offer.  Prepaid return labels have been sent to Ms **** to return the books at our expense.  They can also be printed from the site *******************.  Her account numbers are ******** and ********.The preview series have been cancelled, and the balance due removed from each of the accounts.  Ms **** should ignore any bills that cross in the mail.  Her credit will not be affected.We sincerely hope this has explained the situation to Ms ****’ssatisfaction, as Taste of Home Books truly values its customers and works hard to keep their trust.  If you have any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.

Sincerely,
****** ******
Customer Care
Taste of Home Books

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/17/2012 Billing/Collection Issues
3/17/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Reiman Publications sent me multiple requests for payment for a magazine subscription for Taste of Home. I never requested a subscription to Taste of Home. The last letter Reiman Publications sent to me threatened sending my bill to a collections agency. Product_Or_Service: Magazine subscription for ***** ** ****

Desired Settlement: DesiredSettlementID: Not applicable I never requested this magazine and I want my name to be cleared of this.

Business Response:

******* ********’s recent complaint regarding the subscription for the ***** of **** magazine was forwarded here for my attention.  Please accept my apology, on behalf of ***** ** ****, for any concern or inconvenience she may have been caused.

 

We processed an order for the trial subscription to ***** of **** on September 8, 2011, because our mail processing center received an order for the magazine.  We mailed the October 2011 issue.  The order was then suspended awaiting payment.  The offer that Ms ******** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order has been cancelled, and Ms ******** should be assured that her credit will not be affected.  She should ignore any bills for $10.00 that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction, as ***** of **** values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

***** of ****

Customer Care

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/17/2012 Problems with Product/Service | Complaint Details Unavailable
3/17/2012 Advertising/Sales Issues
3/16/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Complaint : I ordered a subscriotion of the magazine "Country Woman" by phone some time in November 2011. When I asked the woman what the procedure was, she told me the company would send one magazine first followed by the invoice. I asked her again and she reassured me that was the way it was done. Well it is now March and I have never received any magazine but the invoices keep coming. I phoned the company in February to complain and said since they did not keep their word I did not trust them and to cancel any agreement they perceived there to be. My concern: the comnpany will continue to harass me and eventually involve a collection agency. If so, I am concerned this may affect my credit rating;

Desired Settlement: resolution: I would like the company to cancel all this ; stop sending me invoices and inform me in writing they will do so.

Business Response: **** *********’s complaint was forwarded to my attention.  Please accept my apology on behalf of Country magazine for the problems she has encountered with our company.  We received an order for the Country magazine on December 13, 2011.  The December/January 2012 issue was sent, the account was suspended, and bills were sent per the offer.  On February 10, 2012 the unpaid order was cancelled.  Ms ********* should ignore any bills that may cross in the mail.  Her credit will not be affected. We sincerely hope this has explained the situation to Ms *******’s satisfaction, as Country truly values its customers and works hard to keep their trust.  If there are any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******

Customer Care

Country

Consumer Response: March 16,2012, Dear Ms. ********,Thank you for your letter of March 5,2012. My response to the letter of Reidman  Media group: If  the magazine was mailed in Dec/Jan, I don't know where it went but it did not arrive here.When I talked to your representative in Ontario after I received the first bill, all I heard was emphasis on payment thereoff, my concern that I had never received the magazine  I was promised, was totally ignored.Why there was no offer to replace the "lost" magazine does in my opinion, not make business sense.I have never encountered any reliable business which requires potential customers to pay for something they did not receive.I therefore phoned your Ontario office again and,since the representative's response was the same, I canceled the subscription the magazine.I note that the phrase"customer service" is mentioned nowhere in the company's response.  .I am gratefull for the people  of the Wisconsin BBB for helping me with this.   My grand children tell me I "am out of the loop"  and at 83 years I guess I am. The  experience with this company,certainly worried me  and am glad you were there.for me. **** *** *********.    

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/16/2012 Advertising/Sales Issues
3/16/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a letter by extra Country stating that I owe them $20.98 for a subscription that I never asked for. This is the second time that I have received a letter like this. They say they are charging me because I accepted a magazine that was sent to me for free.( put in my mail box) I have never received any magazines from them and have no intention on paying them. Account_Number: ********************

Desired Settlement: DesiredSettlementID: Other (requires explanation) this letter is entrapment I want to be removed from their mailing list so they will stop harassing me.

Business Response: ******** ******’s complaint was forwarded to my attention.  Please accept my apology on behalf of Country Extra magazine for the problems she has encountered with our company.  Our mail processing center received an order for the Country Extra magazine on December 13, 2011.  The January 2012 issue was sent, the account was suspended, and bills were sent per the offer.  On March 2, 2012 the unpaid order was cancelled.  Ms ****** should ignore any bills that may cross in the mail.  Her credit will not be affected. We sincerely hope this has explained the situation to Ms ******’s satisfaction, as Country Extra truly values its customers and works hard to keep their trust.  If there are any further questions, please feel free to contact our toll-free Customer Care number at ###-###-####.
 
Sincerely, ****** ******
Customer Care

Country Extra

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/14/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a FREE issue of the Taste of Home magazine. After I received that I started receiving letters asking me to subscribe to the magazine. I always threw them out. Last week i received an "invoice" from them stating I owed $`13 for a subscription i never subscribed to and if I didn't pay them in 15 days I would be sent to collections. I never ordered the subscription so I don't know how I could be billed for it. I called that same night and explained i never ordered this. The rep i talked to said everything would be cancelled it their system, I requested an email confirming this which she said I would be sent. I called back and 1 1/2 later when I didn't get the email and talked to someone else who said she would escalate it and I would have it in 24 hours. It's now been 3 days and I have yet to get that email.

Desired Settlement: I want a refund for the time I had to take to call 2 times and argue about their incorrect billing, along with filing this complaint. I also want to be compensated for the stress this how caused threatening to sent this to collections for a bill that doesn't exist. I want a refund in the form of a check for $100.00 for the time it took to call and a check for $250 for compensation for threatening to sent this to collections.

Business Response:

******* *****’s recent complaint regarding the subscription for the Taste of Home magazine was forwarded here for my attention.  Please accept my apology, on behalf of Taste of Home, for any concern or inconvenience she may have been caused.

 

We processed an order for the trial subscription to Taste of Home on October 31, 2011, because we received an order for the magazine via the Internet.  We mailed the November 2011 issue.  We resent the issue when Ms ***** contacted us stating she had not received the magazine.  The order was suspended awaiting payment.

 

The offer that Ms ***** accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing. 

 

The order has been cancelled, and Ms ***** should be assured that her credit will not be affected.  She should ignore any bills for $12.98 that may cross with the cancellation.

 

We hope this has explained the situation to your satisfaction, as Simple & Delicious values its customers and works hard to keep their trust.

 

Sincerely,

****** ******

Taste of Home

Customer Care

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]