Business ProfileforTrees on the Move, Inc.

I bought 1 pine tree from Trees on the Move in 2022 because they said these trees met my criteria of being deer resistant and giving me privacy from my neighbors. That being said, I became very enthusiastic and asked if 2 more trees would work well. The answer was yes. So $3,000 later and a lot of work involved in watering ( my water bill testifies to that), mulching and fertilizing, I have one tree that is not doing well at all! The problems are these as follows;1. These types of trees were a very very poor suggestion considering my stated criteria.2. This trees does NOT get enough sunlight throughout the day to grow properly because they are surrounding by very tall trees.3. All 3 trees were planted way too close to each other by this company knowing full well of their future surroundings.NONE of these original problems had anything to do with me. I have consistently complained about this matter in a timely fashion through phone calls and visits. The problem is always put squarely on me with 1,2, and 3 completely ignored when speaking with this company. They do not want to resolve an issue at all and take no responsibility for their terrible recommendations and work. Just a FYII have never written a review for or against a company nor contacted the BBB about a company in my long life and this is the first time. Yes, Im pretty darn mad and a lot poorer.

Thank you for taking the time to share your experience with us. We strive to provide quality trees & planting services. At the time of your purchase, you received ********* Instructions which included watering for the type & size of your trees, how to install mulch properly and when to fertilize. When we received your original complaint, we found that proper care was not being taken with your newly planted trees. Evergreens must be watered until the ground is frozen, which may be in December.  (This is noted in a Bold, Capitalized sentence on the 1st page of the instruction sheet.) This is the only moisture that the evergreens will have for the winter months.  If not given enough water, winter burn (********) can occur on the tips of the branches. We referred you back to the Care Instructions, as the trees were not receiving enough water and a few other recommendations were made. Per the photos you sent, and site visits the condition of the trees were determined to be a care issue which would void your warranty.We instructed you to increase watering, add fertilizer, add mulch, and weed around the trees. The things we recommended were not done, leaving this situation out of our hands. Based on the pictures you've included these trees are not dead and can be saved if they receive proper care.