Business ProfileforE.L.S. Landscaping & Lawn Service LLC

Contacted ELS Landscaping in April 2022 because of pooling water in the swale behind my house. When ******************* came to look at the issue, I asked if a french drain or pumps are needed to fix the ********** told me that only yard grading is needed and that they will grade it farther & differently. The proposal was sent back at the beginning of May for $4,441.55 which I've paid in full. The work was eventually done in July. I contacted them right after because with the exception of raising up 1 area a little bit, there was no change in the original grade. When I called about the same grade, he said there was a *****. There is no *****. In August, I emailed him pictures because the exact same water pooling and flooding happened. Nothing was done & no one even came to look. In August, I contacted them again for the same water pooling, and I also asked them to come fix the erosion netting that was sticking up everywhere. He told me to go cut it myself. Then he told me that the netting would degrade in a few months. Ridiculous because the netting is plastic. They came by to re-grass in September but nothing else was fixed. In mid September, I emailed again with pictures as water flooded in the exact same spots. I had to contact them twice before anyone answered. In October, people came and all they did was put more dirt on the problem areas. **** calls me back and tells me, "there will always be some pooling," yet pooling water was the exact thing they were supposed to fix. In early November, I emailed them more pictures of the exact same flooding. Because all they did was put dirt on the problem, now the water pooling is also on the patio and if it rains enough, water is in the basement. Even now, step in it and your foot sinks straight into deep water pools and mud. I've contacted them twice this latest time and I've been ignored for over 3 weeks now. No more bad fixes that do nothing. At this rate, I'll even accept a 50% refund.