BBB Accredited Business since
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This company offers commercial and residential underground irrigation systems and landscape lighting services.
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A BBB Accredited Business since
BBB has determined that Irrigation MD LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Irrigation MD LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Amanda Ross, Secretary/Treasurer Mr. Aaron M. Ross, Owner
Irrigation Systems & Equipment Lawn & Garden Sprinkler Systems Landscape Lighting Water Supply and Irrigation Systems (NAICS: 221310)
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We purchased our current house in the Spring. At that time since Irrigation MD had installed our system, we paid for them to get the system ready for the spring, a mid-summer check up and a fall blow out with Check #**** for $100 which was mailed to them on March 24, 2012. We have run into a number of customer services issues since then. The most recent was regarding the system blow out. They sent us a postcard which requested that we call to schedule an appointment. My husband did that, left a message and received a call back settng the blow out up for October 16. I called them on October 15 to reconfirm. I was told that they would be in our neighborhood in the afternoon because they were scheduled to be in *********** in the a.m. I let them know that I would be home all afternoon and thought everything was set. They did not arrive that day. My husband called each of the next three days and left messages each times requesting when they would be back to perform the blow out and received no call back or no response. This is very unprofessional.
Desired Settlement: We would like to receive a call back and have the service performed or receive a refund for the service.
On Mon, Oct 29, 2012 at 6:34 PM, **** ******** <************************> wrote:
BBB's Final Determination: Consumer accepted resolution offered by the business.