BBB Accredited Business sinceAdditional Locations
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This company offers restaurant services and guest accommodation services.
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A BBB Accredited Business since
BBB has determined that Marcus Hotels & Resorts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Marcus Corporation has been a member of the Bureau since 1940. The Hotels & Resort division of Marcus Corporation was incorporated in 1990 and joined the BBB in 1997.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Marcus Hotels & Resorts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Tom Mason, General Manager - Grand Gevena Mr. Kirk Rose, President Mr. Tim Smith, General Manager- Pfister Milwaukee Mr. Joe Khairallah, Chief Operations Officer Mr. Greg Marcus, CEO Mr. Steven Marcus, Chairman and CEO
Hotels Motels Resorts Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Alternate Business NamesGrand Geneva Resort & Spa Hilton Madison Monona Terrace Hilton Milwaukee City Center Intercontinental Milwaukee Marcus Hotels, Inc. Sheraton Madison Hotel The Pfister Hotel Timber Ridge Lodge & Waterpark
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview