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BBB Accredited Business since
Phone: (608) 758-9901 Fax: (608) 758-7360 2242 Kennedy Rd, Janesville, WI 53545
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This company is a retail and online hobby store offering board games, role playing games, comic books, miniatures, books, toys, PC games and war games.
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A BBB Accredited Business since
BBB has determined that Noble Knight Games, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Noble Knight Games, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Aaron T. Leeder, President
Hobby & Model Construction Supplies - Retail Miniatures - Collectors Comic Books Games & Supplies Hobby, Toy, and Game Stores (NAICS: 451120)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2242 Kennedy Rd
Janesville, WI 53545 (608) 758-9901 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I sent this business several board games. They agreed to pay $225 for the games. They did not pay for them. They do not return my emails asking about the payment.
Desired Settlement: They should return the games or pay for the games.
I am very sorry for the long delay on this. There was a clerical error when we received your shipment back in December, but we did indeed receive it. I am having your check for $225 sent out now. We pride ourselves on taking care of our business quickly and offering a high level of service, and clearly we failed to do so here. Again, I deeply apologize for our error in this matter.
Better Business Bureau:
I would like you to hold open this complaint until I receive the check from Noble Knight Games and the check has a chance to clear the bank. I assume this process will take longer than 10 days.
|5/28/2014||Delivery Issues | Complaint Details Unavailable|
|1/13/2014||Problems with Product/Service | Complaint Details Unavailable|
Customer Reviews Summary