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BBB Accredited Business since

Noble Knight Games, Inc.

Phone: (608) 758-9901 Fax: (608) 758-7360 2242 Kennedy Rd, Janesville, WI 53545

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This company is a retail and online hobby store offering board games, role playing games, comic books, miniatures, books, toys, PC games and war games.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Noble Knight Games, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Noble Knight Games, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Noble Knight Games, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: January 18, 2007 Business started: 06/01/1999 in WI Business started locally: 06/01/1999 Business incorporated 07/03/2002 in WI
Type of Entity


Business Management
Mr. Aaron T. Leeder, President
Contact Information
Principal: Mr. Aaron T. Leeder, President
Business Category

Hobby & Model Construction Supplies - Retail Miniatures - Collectors Comic Books Games & Supplies Hobby, Toy, and Game Stores (NAICS: 451120)

Customer Review Rating plus BBB Rating Summary

Noble Knight Games, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2242 Kennedy Rd

    Janesville, WI 53545 (608) 758-9901


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/2/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I sent this business several board games. They agreed to pay $225 for the games. They did not pay for them. They do not return my emails asking about the payment.

Desired Settlement: They should return the games or pay for the games.

Business Response:

I am very sorry for the long delay on this. There was a clerical error when we received your shipment back in December, but we did indeed receive it. I am having your check for $225 sent out now. We pride ourselves on taking care of our business quickly and offering a high level of service, and clearly we failed to do so here. Again, I deeply apologize for our error in this matter.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I would like you to hold open this complaint until I receive the check from Noble Knight Games and the check has a chance to clear the bank. I assume this process will take longer than 10 days.


**** ****

5/28/2014 Delivery Issues | Complaint Details Unavailable
1/13/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Noble Knight Games, Inc.
Neutral Experience (0 reviews)
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