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BBB Accredited Business since
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This company offers residential, commercial and industrial HVAC, electrical, plumbing and fire protection services, preventative maintenance and 24 hour service.
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A BBB Accredited Business since
BBB has determined that Total Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Total Mechanical, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
Type of Entity
Business ManagementMr. Dennis Braun, President/CEO Mr. Dennis M. Anderson , Vice President Electrical Division Mr. Andrew L. Boeck, Vice President Commercial Divison Mr. Timothy J. Braun, Executive Vice President Mr. Jonathon M. Friske, Vice President Fire Protection Division Mr. Brian M. Hoernke, Vice President Plumbing Divison Mr. Thomas J. Jacobi, Vice President Industrial Division Ms. Licia Streich, COO
Heating & Air Conditioning Duct & Duct Fittings Air Conditioning Repair Air Conditioning Systems - Cleaning Fire Protection Consultants Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Automation Systems & Equipment Boilers - New & Used Humidifying Apparatus Furnace Sales & Service Fire Protection Contractor Facility Maintenance Electrical Power Systems (Residential & Commercial) - Backup Systems Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Fire & Smoke Alarm Systems Heat Pumps Heating Contractors Mechanical Contractors Plumbers Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Industry TipsHiring a Home Improvement Contractor-Tips Home Improvements
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
W234N2830 Paul Rd
Pewaukee, WI 53072 (262) 523-2500 (262) 523-2525 (262) 523-2510 Directions
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Additional Phone Numbers
- (262) 523-2525(Phone)
- (262) 523-2510(Phone)
Additional Email Addresses
- - Customer Service
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I bought a "Maintenance Service" program in Oct 2013. I pre paid for Furnace maintenance to be done Oct 2014 and A/C to be done June 2015. Furnace work was done in Oct 2014 but no call from Total Mechanical to set up appt in June 2015 for A/C so I erroneously assumed the contract was over, used. ( I could not recall the last tune up visit or contract info. I could not find the receipts). Because i had a work injury and have not had an income since Dec 2014, i had to find a service provider that was within my budget, which i did and my A/C service was done in June 2015 by another company. In July 2015 i received a call from a Total Mechanical employee to set up an appt for my A/C, using the maintenance program i had prepaid! i told this person the above and requested a refund . She stated she would discuss the situation with someone there and would get back to me. She didn't call back at all, still has not called , as of writing this complaint. I called her back 2 more times. Still the same response. If Total Mechanical had called in June to set up the appt. as they should have, i would not have called a more affordable service provider. I would like a refund for the amount pre- paid for the A/C maintenance.
Desired Settlement: I found the receipt dated 10/1/13 for the Maintenance program, i pre paid $232.21 for service for the furnace and A/C. Furnace work done Oct. 2014. I would like to be refunded $116.10 for the service i paid for the A/C but has not been done. I don't have any complaints about the service provided prior, they did a good job, but i can't afford to continue using them since my income has been drastically reduced and they are much more expensive than other companies. They should have called me in June , as the contract stated, to have the work done,,,,they didn't,,,i found someone else.
Customer Reviews Summary